Magna-Thomson

The experience was good form the start. The Rep issued a quote. The packers were clean, well dressed and very good mannered. Any questions that were asked were replied in a professional manner. Have not received my goods yet but the first part of the move has been positive.

Staff was very helpful, friendly hard working. Thet raped all my furniture well. Thet were fast and did every thing with compaction.

It was a stressful time for us as we are not young anymore and [name removed by Sirelo] was there every step of the way. She went out of her way to help us complete all the documentation and was there even on her own whatsapp to answer and help were she could. While covid was going on we received constant mails to let us know what is going on and [name removed by Sirelo] was still there to answer all our questions. Thank you [name removed by Sirelo]

I have moved many times before and can honestly say that these guys were astonishing! They arrived exactly when they said they would. They packed an entire kitchen and professionally wrapped our precious lounge suite and still delivered to our new home the same day! All I can say is that I will definitely use or recommend this company again.

In transit from South Africa to UK four treasured items, which required special attention, were badly damaged and a large, lined curtain was lost. Also, several new chips, cracks and scratches appeared on my furniture. Inadequate packaging or careless handling, or both ? .... who knows? Magna would not take any responsibility. Altogether a very disappointing experience.

Please do not use this company. Only when our move arrived and we started unpacking the boxes did we realise how badly our items were packed. Soft items bubble-wrapped, but antique porcelain items stacked with nothing inbetween and simply dumped in a box with a piece of paper around it. Metallic fridge ruined with sticky tape directly on the surface. Designer clothes ruined by flatpacking ON the hangers. Only after time did we realise how many items we lost due to theft during the pack. And no taking of responsibility. The insurance company used by this company has now been dragging on with our claim for 2 months and doing their best not to pay out.

During a stressful time the Magna-Thomson team was very helpful and always ready to supply help with regards to the process and to help relief the stress of the move.
They were very quick with responses and always willing to assist in with every small detail. Nothing was too much trouble. The packing was done with very friendly and helpful staff who uphold cleanliness and professionalism. I will recommend them to anyone moving internationally.

Possibly the worst experience I have ever had dealing with a moving company, unprofessional staff no communication, all request from our side were just ignored. Stay well clear of this company!!

They arrived at 9am instead of 2pm, as arranged. This put me under pressure.

My experience with Magna Thomson has been mostly good. Everyone I spoke to via email and the lady that came to my house to give me a quote was great - very knowledgeable and informative. She had the most information and seemed the most professional of all the people I received quotes from.

Unfortunately though, when I opened the boxes (that were packed by Magna Thomson), I wasn't very impressed. My books had just been thrown in with everything else and many of them are damaged (the covers are ripped and bent). They should have been packed nicely into boxes and then packed into the large cardboard box that everything else was in.

I recommend watching them while they pack, as I did not. Except thankfully, I noticed before they packed a wood mounted art print into the box without anything covering it and I had to stop them and ask them wrap it in paper. It would've been scratched and damaged for sure.

Nothing else was broken. Although I had bubble wrapped most things myself, so I also recommend doing that. They only packed things with paper.

From the first moment I spoke to Michelle Blomefield until the day Xolani and his crew arrived at my house, I have been treated professionally and courteously. My furniture was moved by road, shipped and delivered In Canada without a hitch. Their agents in Canada were equally friendly and professional. My new home in Canada was left clean and all packing materials were removed. I am truly very happy with the service given by MagnaThomson.

They came on time, were quick and efficient in packing, friendly and professional.

Amazing service from initial visit from company rep right through to the packing and shipping.
No question was left unanswered and their attention to detail great.

They worked with us to get the most cost efficient price, arrangements for dstorage, and payment options.

The staff in the Cape Town office were very friendly, helpful and efficient. Similarly, the staff at Fox Moving (the UK handlers of my shipment) were friendly and efficiently kept me in the loop regarding when my shipment arrived in the UK, the customs requirements and then the final delivery to my home. The men who delivered my shipment also unwrapped the large furniture items and took the packaging/wrapping away with them.

Packing people were great, friendly, hard working, reliable, trustworthy, good quality packing.

I am very happy with the service of the company. All the workers on the first day were friendly and helpful. However on the 2nd day one of the guys was a bit edgy. 'Maybe he didnt have breakfast'.

Also I thought that foam is used in wrapping the goods, however bubble wrap was used which is good as well.

very good service so far.

Was excellent service

So far so good. Good people packing the goods. We still waiting for send confirmation. A bit pricey.

Swift response, great service, prices as quoted and expected.

After booking service shocking. Container shipped on wrong date

Goods were not packaged properly, resulting in scratches, dents and major damage on big appliances. There was also water damage to some items, and some boxes must have been dropped as items inside were broken. Mirrors and glass that were properly packaged even had chips or scratches. An item that was crated was broken inside the crate. However, they kept to their dates and were very good at communicating with us.

No hassel. Expert packing and customer satisfaction.

I am still waiting for my boxes to arrive as it is a groupage shipment

Agent Michelle Bloomfield extremely attentive and helpful.Staff were excellent on day 1,2 and 4.A bit disappointing on day 3.

not getting a price that is steady but it gets changed with the fluctuations of the rand

Well impressed with the pre-move attention and the team who packed our belongings. Super impressed with the personal touch offered by your representative from Magna Thomson - Morne Rudolf. Couldn't ask for more. MoveIt were slightly cheaper than ExecuMove too.