The experience was good form the start. The Rep issued a quote. The packers were clean, well dressed and very good mannered. Any questions that were asked were replied in a professional manner. Have not received my goods yet but the first part of the move has been positive.
Moved from Trafalgar (South Africa) to Tomar (Portugal)
Staff was very helpful, friendly hard working. Thet raped all my furniture well. Thet were fast and did every thing with compaction.
Moved from Kingsburgh (South Africa) to Auckland (New Zealand)
It was a stressful time for us as we are not young anymore and [name removed by Sirelo] was there every step of the way. She went out of her way to help us complete all the documentation and was there even on her own whatsapp to answer and help were she could. While covid was going on we received constant mails to let us know what is going on and [name removed by Sirelo] was still there to answer all our questions. Thank you [name removed by Sirelo]
Moved from Secunda (South Africa) to Johnson City (United States)
I have moved many times before and can honestly say that these guys were astonishing! They arrived exactly when they said they would. They packed an entire kitchen and professionally wrapped our precious lounge suite and still delivered to our new home the same day! All I can say is that I will definitely use or recommend this company again.
Moved from Johannesburg (South Africa) to Krugersdorp (South Africa)
In transit from South Africa to UK four treasured items, which required special attention, were badly damaged and a large, lined curtain was lost. Also, several new chips, cracks and scratches appeared on my furniture. Inadequate packaging or careless handling, or both ? .... who knows? Magna would not take any responsibility. Altogether a very disappointing experience.
Unacceptable damage to property
No compensation or goodwill forthcoming
Moved from Underberg/durban (South Africa) to London Uk (United Kingdom)
Please do not use this company. Only when our move arrived and we started unpacking the boxes did we realise how badly our items were packed. Soft items bubble-wrapped, but antique porcelain items stacked with nothing inbetween and simply dumped in a box with a piece of paper around it. Metallic fridge ruined with sticky tape directly on the surface. Designer clothes ruined by flatpacking ON the hangers. Only after time did we realise how many items we lost due to theft during the pack. And no taking of responsibility. The insurance company used by this company has now been dragging on with our claim for 2 months and doing their best not to pay out.
The local NZ company unloading very good
Moved from Cape Town (South Africa) to Wellington (New Zealand)
During a stressful time the Magna-Thomson team was very helpful and always ready to supply help with regards to the process and to help relief the stress of the move.
They were very quick with responses and always willing to assist in with every small detail. Nothing was too much trouble. The packing was done with very friendly and helpful staff who uphold cleanliness and professionalism. I will recommend them to anyone moving internationally.
quick with responses to questions
very helpful and extremely friendly staff, willing to go the extra mile at all times
some of the insurance information is confusing and not fully explained on the insurance papers, I needed to request explanations about the specific meanings at times.
Moved from Bloemfontein (South Africa) to Christchurch (New Zealand)
Possibly the worst experience I have ever had dealing with a moving company, unprofessional staff no communication, all request from our side were just ignored. Stay well clear of this company!!
Moved from Wellington (New Zealand) to Komatipoort (South Africa)
They arrived at 9am instead of 2pm, as arranged. This put me under pressure.
communication from office
Moved from Randburg (South Africa) to Tralee (Ireland)
My experience with Magna Thomson has been mostly good. Everyone I spoke to via email and the lady that came to my house to give me a quote was great - very knowledgeable and informative. She had the most information and seemed the most professional of all the people I received quotes from.
Unfortunately though, when I opened the boxes (that were packed by Magna Thomson), I wasn't very impressed. My books had just been thrown in with everything else and many of them are damaged (the covers are ripped and bent). They should have been packed nicely into boxes and then packed into the large cardboard box that everything else was in.
I recommend watching them while they pack, as I did not. Except thankfully, I noticed before they packed a wood mounted art print into the box without anything covering it and I had to stop them and ask them wrap it in paper. It would've been scratched and damaged for sure.
Nothing else was broken. Although I had bubble wrapped most things myself, so I also recommend doing that. They only packed things with paper.
Moved from Cape Town (South Africa) to Calgary (Canada)
From the first moment I spoke to Michelle Blomefield until the day Xolani and his crew arrived at my house, I have been treated professionally and courteously. My furniture was moved by road, shipped and delivered In Canada without a hitch. Their agents in Canada were equally friendly and professional. My new home in Canada was left clean and all packing materials were removed. I am truly very happy with the service given by MagnaThomson.
Excellent care of furniture
Moved from Welkom (South Africa) to Edmonton (Canada)
They came on time, were quick and efficient in packing, friendly and professional.
Very good quote and very professional
Moved from Johannesburg (South Africa) to Southend On Sea (United Kingdom)
Amazing service from initial visit from company rep right through to the packing and shipping.
No question was left unanswered and their attention to detail great.
Moved from Cape Town (South Africa) to Gainsborough (United Kingdom)
They worked with us to get the most cost efficient price, arrangements for dstorage, and payment options.
Moved from Franskraal (South Africa) to Moncton (Canada)
The staff in the Cape Town office were very friendly, helpful and efficient. Similarly, the staff at Fox Moving (the UK handlers of my shipment) were friendly and efficiently kept me in the loop regarding when my shipment arrived in the UK, the customs requirements and then the final delivery to my home. The men who delivered my shipment also unwrapped the large furniture items and took the packaging/wrapping away with them.
Professional and efficient
Moved from Cape Town (South Africa) to London (United Kingdom)
Packing people were great, friendly, hard working, reliable, trustworthy, good quality packing.
Container arrives late due to ship change. As a result we need 10 hotel nights extra as a family in dubai. Cost: 30 to 40 K rand
Moved from Cape Town (South Africa) to Dubai (United-Arab Emirates)
I am very happy with the service of the company. All the workers on the first day were friendly and helpful. However on the 2nd day one of the guys was a bit edgy. 'Maybe he didnt have breakfast'.
Also I thought that foam is used in wrapping the goods, however bubble wrap was used which is good as well.
Moved from Johanesburg (South Africa) to Auckland (New Zealand)
very good service so far.
Moved from Benoni (South Africa) to Ardooie (Belgium)
Was excellent service
Moved from Wakkerstroom (South Africa) to Leuven (Belgium)
So far so good. Good people packing the goods. We still waiting for send confirmation. A bit pricey.
Moved from Johannesburg (South Africa) to Athens (United States)
Swift response, great service, prices as quoted and expected.
Moved from Belfast (South Africa) to Plymouth (United Kingdom)
After booking service shocking. Container shipped on wrong date
Moved from Pretoria (South Africa) to Marsascala (Malta)
Goods were not packaged properly, resulting in scratches, dents and major damage on big appliances. There was also water damage to some items, and some boxes must have been dropped as items inside were broken. Mirrors and glass that were properly packaged even had chips or scratches. An item that was crated was broken inside the crate. However, they kept to their dates and were very good at communicating with us.
Moved from Kloof (South Africa) to Gaberone (Botswana)
No hassel. Expert packing and customer satisfaction.
Moved from Johannesburg (South Africa) to Paris (France)
I am still waiting for my boxes to arrive as it is a groupage shipment
Moved from Noordhoek (South Africa) to Martigny (Switzerland)
Agent Michelle Bloomfield extremely attentive and helpful.Staff were excellent on day 1,2 and 4.A bit disappointing on day 3.
Moved from Durban (South Africa) to Sunshine Coast (Australia)
not getting a price that is steady but it gets changed with the fluctuations of the rand
Moved from Kloof (South Africa) to Bergen op Zoom (The Netherlands)
Well impressed with the pre-move attention and the team who packed our belongings. Super impressed with the personal touch offered by your representative from Magna Thomson - Morne Rudolf. Couldn't ask for more. MoveIt were slightly cheaper than ExecuMove too.
Moved from Centurion (South Africa) to Biot (France)