The only damage was two champagne glasses which we packed ourselves in our own box. The pre packaging, loading moving, offloading and unpacking was on schedule, professionally done to our complete satisfaction
Professional & efficient service
Excellent value for money
Moved from Alberton (South Africa) to Jeffreys Bay (South Africa)
Bad experience , I lost so many of my belongings .I was relocating from 1 province to another and had them store my belongings while looking for a place to stay . Over the 1st weekend I had moved into my new place I did some unpacking then called to report that I was not done with unpacking but I could already see somethings are missing and the lady advised me to make a list the send via email but I was told I was supposed to report within 7 days .How was I expected to unpack everything ( furniture,clothes,shoes,kitchen utensils ...etc ) and notice all the missing stuff within a weekend .The next lady i spoke to then said I am accusing their employees of stealing so I would have to pay for lie detector test for them, I said no on the email I had asked that they double check because I did not get all my things .I will not advise anyone to use their service !!!
bad service when reporting
Moved from Pretoria (South Africa) to Port Elizabeth (South Africa)
Items of value did not arrive at destination. Per the inventory list the item was listed and packed but did not arrive with the rest of the items during our move to Australia. The feedback from my interaction focused on passing the blame and not taking on responsibility for what was a transaction, mandate and appointment of trust of moving my personal items. I did not feel that the service to me as a client was the most important issue, when the loss was reported, but rather to apportion blame for the missing item and liability thereof.
Seemed trustworthy at the time
Dont tust them with your goods
Pass the blame and dont accept responsibility
Moved from Johannesburg (South Africa) to Melbourne (Australia)
All promises was empty. We have experienced extreme neglect and damage to our goods, the worst out of 7 companies we have used in the last 10 years, including international movers. It was clear that the packers assigned to our move was either untrained or just did not care at all as they could not even get the basics right. Items was just dumped into half empty boxes, some filled with packaging waste. As a result some of our goods had to be left behind and loose unprotected items rubbed and bumped causing a lot of damage.
On submitting a claim they tell you items is not covered because it was not specifically listed on an inventory and they expect your insurance to cover loss and damage due to their incompetence or for you to just take the loss. No acceptance of responsibility whatsoever. And then they pretend to know more about your own belongings than you do.
If they are to be classified as specialists, it is as specialist destroyers of personal property and goods.
Zero fullfilment of promises
Moved from Somerset East (South Africa) to Goulburn (Australia)
Efficient and helpful team. From the time of our first meeting to the time our goods left our house - I was left with a sense of comfort. Final leg of the journey will be receiving our goods in NZ.
Moved from Johannesburg (South Africa) to Tauranga (New Zealand)
From the day we contacted Elliot to the day our container arrived, we were treated well and were kept up to date. Nothing seems damaged and the utmost care and attention were taken by them. The team in South Africa and the Netherlands was so professional. 30 days from packing to unpacking. What more can you ask for?
Moved from Olifantsfontein (South Africa) to Almelo (The Netherlands)
Everything went smoothly from packing to delivery.
Moved from Pretoria (South Africa) to Cardiff (United Kingdom)
Moved from Middelburg (South Africa) to Melbourne (Australia)
Efficient service and competitive prices.
Moved from Cape Town (South Africa) to Bicester (United Kingdom)
A difficult move done well. The guys worked non stop from 10am to 20h45 to get everything done.
Moved from Pretoria (South Africa) to Pretoria (South Africa)
Useful information supplied in advance, good communication, staff were efficient, packing well co-ordinated
we were rushed as they packed faster than planned
Moved from Pretoria (South Africa) to Brisbane (Australia)
Helpful. Friendly. Effective
Moved from Nelspruit (South Africa) to Gisborne (New Zealand)
We were not informed of hidden cost if our container had to have a VACSI ( we were clueless )
Seals were broken goods arrived in 2 different containers .
No prompt reply when trying to get hold of the person in charge.
Moved from Kwa Zulu Natal (South Africa) to Pittsburg (United States)
Fast, clean and professional.
Moved from Edenvale (South Africa) to Walton On Thames (United Kingdom)
They are incompetent, bad communicator and pathetic client service. Using them was my worst mistake
Moved from Pretoria (South Africa) to Lusaka (Zambia)
Always available for queries, excellent service, hands on staff, fantastic packing crew on the day. Very well organised, efficient and highly recommended.
Moved from Somerset West (South Africa) to Amsterdam (The Netherlands)
FROM INITIAL SITE INSPECTION TO FINAL PACK & LOAD ALL WENT LIKE CLOCK WORK, ENTIRE PROFESSIONAL TEAM
Moved from Kzn (South Africa) to Queensland (Australia)
Very Pleasant rep. Very responsive. On request by me, she went back and did her best to try and improve the offer, which she did. Efficient and pleasant removal staff. Had to reshuffle the load and did so without an issue.
Moved from Edenvale (South Africa) to Brisbane (Australia)
I was told i would be updated on a weekly basis on when our household goods would be shipped. Till now I have to chase up to find out if there are any developments. The service was great until I paid for the move, now the company has all my household possessions, everything is paid for and there seems to be no more service.
Moved from Cape Town (South Africa) to Bournemouth (United Kingdom)
This company was very professional, quick to respond and quote and packed very professional. Their price was good as well as their expected delivery date.
Moved from Pretoria (South Africa) to Abu Dhabi (United-Arab Emirates)
On the ball.
Moved from Port Elizabeth (South Africa) to Londen (United Kingdom)