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Nov 17, 2021
From the get go the service I received was excellent. Monarch communicated with me throughout the process and even rescheduled the delivery due to the unavailability of the recipient of our furniture. Their quote was highly competitive. The entire team, from sales to driver and assistants were friendly and always willing to answer all my questions. Thank you for such excellent service!
Oct 29, 2021
I am waiting for a response and a resolution from [name removed by Sirelo] regarding some issues with my move. I will allow one more week for this to be resolved. I will then submit a comprehensive review. Regards. Chris
Oct 23, 2021
Our move from Durbanville to Somerset West, was excellently handled by [names removed by Sirelo] and the moving team lead by [name removed by Sirelo]. Our household goods arrived safe and sound. Thanks guys for friendly and reasonably priced service.
Oct 14, 2021
Monarch are a dishonest and disreputable company. It took them 6 months to move our container from South Africa to Jamaica. We had taken out full insurance with them, which they claim is backed by an International Insurance broker. On arrival of our container in Kingston we changed clearing agents, WITH THE KNOWLEDGE AND AGREEMENT OF MONARCH!!
They even issued a new BOL in the new shipping agents name in the hope that it might actually speed up the process. I think that even they were by then embarrassed at the time it had taken to get here, and were eager to hasten the actual delivery of the container. When our container was eventually unpacked, a number of breakages and some damage to furniture was discovered.
On contacting Monarch, they refused to pay any compensation for damages, claiming that this was due to the use of an alternate clearing agent! On contacting the International Insurance Brokers, we were informed that no insurance money was ever paid to them. So Monarch charged us for comprehensive insurance, did not pay it over to the brokers, and then refused to pay our claim!!!
They are a dishonest and disreputable company. Avoid using them!!!!