Monarch Moving

9.3
Out of 90 Sirelo reviews
94% of the users recommend this moving company
This moving company scores a 8.4 out of 14 reviews on other platforms.
pro
Professional
22
pro
Price
18
pro
Friendly
13
con
Unprofessional
2

Request quote

Compare Monarch Moving with 4 other movers and save on your moving costs
Request a free quote
Compare with 4 others movers

About Monarch Moving

Monarch Moving is an owner-managed business dedicated to service excellence. They have over two decades of experience in local, national and international household moving.

Somerset West Unit 3, Firgrove Industrial Estate Reeb Road, Macassar Somerset West
7134 Cape Town

Services

International removals
National moving
Car & Vehicle transport
Pet transport
Art transport

Type of Mover

Unknown
9.3
Out of 90 Sirelo reviews
94% of the users recommend this moving company
This moving company scores a 8.4 out of 14 reviews on other platforms.
Write a review
Review
Type of move
90 out of 90 reviews shown
We had a great experience, the guys were friendly fast, and careful, and to the admin side I would also like to say thankyou for always being friendly and happy to help thankyou Monarch movers for the fantastic service and keep up the good work!
pro
Super fast and helpful
pro
the team that we got is super hardworking
con
due to the GPS shutting down they were late
Moved from Silversands (South Africa) to Kuilsriver (South Africa)
flag-review
We had the most amazing experience with Monarch Moving. Their team was friendly, accommodating and super efficient and we really couldn't have found a better company to help us with our move to Cape Town. [Name removed by Sirelo] was amazing in handling everything and I knew that I could leave everything in her capable hands. We cant recommend them enough and most importantly, Monarch Moving is the most affordable moving company out there.
pro
Affordable
pro
Super efficient and helpful
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
flag-review
Staff very professional, friendly and helpfull. Gave the extra step with their service. Will recommend Monarch definetly.
pro
On time, friendly and helpfull
Moved from Welgelegen (South Africa) to Kuils River (South Africa)
flag-review
Response of
Good afternoon Alta,
Many thanks for making use of our services, and all the very best in your new home.
Regards
Anton
We had a two-stage move within Cape Town that required temporary storage for two weeks. We spoke to a number of different moving companies that offer storage. I first contacted [name removed by Sirelo], the owner of Monarch Movers, who was very friendly and helpful and who put me in touch with [name removed by Sirelo], head of sales at Monarch. Dealing with [name removed by Sirelo] was an absolute pleasure from start to finish - she came for an on-site, no-obligation assessment within a day or two, and we had a detailed quote within a couple of working days.
[Name removed by Sirelo] is obviously very experienced in and passionate about her job and she immediately filled us with confidence in Monarch. Not only could they handle all the regular storage requirements in house, but could also accommodate the storage of all our plants, big and small.
Throughout the process, [name removed by Sirelo] went out of her way to ensure things remained on track and ran smoothly. Together with an incredible team, brilliantly led by [name removed by Sirelo] (aka 'The Machine') - by far the best removals team we have ever dealt with - both the removal and the redelivery process went as smoothly and painlessly as one could hope for in a two-stage + storage move.

I whole-heartedly recommend Monarch Movers to others looking for a smooth, painless, friendly and efficient moving process.
pro
Professional on-site assessment and quotation process
pro
Excellent personal support throughout
Moved from Cape Town (South Africa) to Cape Town (South Africa)
flag-review
Response of
Many thanks for making use of our services. Enjoy your great view!
Best regards
Anton
Monarch moved our business in one day.
There is a reason they are highly recommended.
Super fast, super careful.
pro
Very Careful
pro
Professional
Moved from Fourways (South Africa) to Midrand (South Africa)
flag-review
Response of
Thank you very much for your positive review. Looking forward to assisting you with your long distance removal.
Best regards
Anton
We arranged a complex long-distance move from Western Cape to Gauteng. We moved to a farm that required a 10km round trip shuttle service on dirt roads and low hanging trees. Monarch arranged a suitable shuttle service. It took the entire afternoon to shuttle everything, they only left at 6pm and had a long drive ahead of them. The staff were lovely, courteous and very professional during the entire ordeal, it is clear that they do not pick up 'helpers' off the street. Their after sales services was prompt and efficient. All of the stuff arrived and all of it was intact. Well done Monarch Moving, I can endorse your service with a happy heart :)
pro
Good after sales service
pro
Very professional staff
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
flag-review
Response of
Good day,
Many thanks for entrusting Monarch Moving with your move.
All the best, enjoy life on the farm.
Anton
Very efficient and professional moving company. The team did a great job of quickly loading up and unloading the move, without damaging any furniture or boxes. The owner of the company also popped by to see how the move was going. We moved from the city to a small town, and the quoted price felt very reasonable - and now considering the service we received I feel it is excellent value for money. I would strongly recommend.
pro
Efficient
pro
In-person quote
Moved from Cape Town (South Africa) to Darling (South Africa)
flag-review
Response of
Thank you very much for your positive review. Enjoy the tranquility that Darling has to offer.
Regards
Anton
They was reliable, trust worthy, friendly and efficient. Pleasant and professional, [name removed by Sirelo] was always available and helpful. Made my life easier. The team he has is excellent.
pro
Assist and help in every aspect
pro
They know what they were doing.
Moved from Somerset West (South Africa) to Somerset West (South Africa)
flag-review
Response of
Many thanks for making use of Monarch Moving
Best regards
Anton
Initial follow up from [name removed by Sirelo] was impressive, when we decided that our access for loading was an issue [name removed by Sirelo] arranged a shuttle vehicle to assist.

Both collection and delivery were relatively painless and quick. The driver and staff were friendly and listened to instructions.
pro
Good price
Moved from Dullstroom (South Africa) to Hermanus (South Africa)
flag-review
Response of
Hello Chris,
Many thanks for your positive feedback. All the very best, and hoping that you settle in well in your new Province.
Anton
I moved my entire apartment from storage in JHB to CPT, whilst I was attending to arrangements remotely from Durban. This, being my first solo move, was a stressful endeavour for me. However, [Name removed by Sirelo] and his team made the transition easy, stress-free and cost-effective. The team was reliable, friendly and efficient. I found the practicality and organisation of Monarch Movers extremely professional, which truly made the move as simple as humanly possible for me. They were time conscious as well, which is always a rarity for any service provider and this furthered my trust in them.

The best part of moving cities was Monarch Movers as they served as a point of surety and reliability for me during a very unstable time.
pro
Cost-effective
pro
Reliable
Moved from Johannesburg (South Africa) to Cape Town, Wynberg (South Africa)
flag-review
Response of
Hello Kiera,
Thank you very much for taking the time to post a review.
Best regards
Anton
Quick, efficient, affordable, Professional
I would recommend anyone to use this company. They bent over backwards even when things went wrong, they went the extra mile.
Moved from Gordons Bay (South Africa) to Klerksdorp (South Africa)
flag-review
Response of
Many thanks for your positive review E. All the best in Klerksdorp.
Regards
Anton
Searching via Google for a service provider is always a lottery.  I hit the jackpot when I chose Monarch Moving to handle the packing and shipping of my household goods from Somerset West to my family in the UK.


I read the reviews of other satisfied customers.  Friendly, pleasant, helpful, efficient, experienced, professional were words which ran through them all. I can put a tick against each word and add two more: outstanding service.


Well done Monarch -- and thank you.


Derek Smart
Moved from Somerset West (South Africa) to Seend (United Kingdom)
flag-review
Response of
Good day Mr Smart,
It was a pleasure to assist you with the shipment of your valuable items to the UK.
All the very best.
Anton
They proved very flexible. once time was fixed they arrived on time. Their moving staff were efficient, friendly and helpful. The office staff friendly and helpful. Bravo for a trouble free move.
pro
Friendly and efficient
pro
On tnime
Moved from Johanneburg (South Africa) to Cape Town (South Africa)
flag-review
Response of
Thank you Malcolm.
All the very best.
Regards
Anton
On our first move the drop off date wasn’t confirmed by operations resulting in the truck arriving and no one was at home to take delivery.
On our second move the drop off date wasn’t confirmed at the time of booking. We specifically requested hanging boxes an was assured by the owner that this was on the job card. They never arrived and the driver said it wasn’t on the job card. On drop off date the first time given was between 13:30 and 14:00
After many phone calls the truck eventually arrived before 18:00 but with no shuttle truck. I was told it was stuck in traffic about 20kms away. After more phone calls, lies and generally not knowing what is going on with their own operation I called the shuttle myself. They weren’t in traffic, they were still unpacking in Tableview and would only be leaving in 30 minutes. Eventually the ops manager brought a van at about 20:30
By now between my daughter, wife, myself and using our own vehicles we transported 125 of 129 boxes/items
When the van arrived all they had to move was 4 couches and an exercise bike.
They finally left at 21:30
The following day I didn’t receive a call or even an email apologizing for the fiasco
My wife sent an email voicing our dissatisfaction and requesting a refund for the shuttle which wasn’t used
The owner apologized and said he would make the refund
We had to follow up as few days later because once again they never did what they committed to
I will never have anything to do with monarch ever again
con
Lack of communication and lies
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
flag-review
Response of
Good day Gavin,
You are very accurate in that we could have communicated with you more effectively, and that you had to wait so long at the offloading for the shuttle vehicle to arrive.
To confirm, your shuttle cost was refunded as was an additional cost in lieu of the poor communication you and your family had received.
No excuses, we should have done better.
Regards
Anton
We were overwhelmed by the personal care and love shown by the personell. They exceeded all expectations professionally and personally.
pro
Our belongings arrived safely
pro
The attitude of those employed was outstanding
Moved from Pringle Bay (South Africa) to Lady Grey (South Africa)
flag-review
Response of
Hello Maureen,
All the very best to you and Mr Reid, and thank you for your kind words.
God bless.
Anton and team.
The wonderful ladies and gents from Monarch packed my breakable items (and there were many - mirrors, vases etc), carefully, professionally and quickly. They did this under very difficult circumstances, as my husband passed away the day before Monarch came to pack. Not only did they unpack at my new home, [Name removed by Sirelo] kindly offered that some team members come back on 2 different occasions to help me with the unpacking. They left close to 10pm on one night, still having to drive for 2 hours to get back to their depot. I cannot thank [Name removed by Sirelo] and his amazing team enough for what they did for me. I highly recommend Monarch to anybody planning to move. I cannot think of anything negative to say about Monarch. They did what they had to do, and they also did what they didn't have to do ..... and went much more than the extra mile. Thank you [Name removed by Sirelo] and Team Monarch. I'm told that moving house/relocating and the death of a spouse/loved one are two of the most stressful events that one can experience. I went through both at the same time. Monarch, I'm truly grateful for everything you did for me. I would not have coped without your help, support and kindness.
Moved from Cape Town (South Africa) to St Helena Bay (South Africa)
flag-review
Response of
Hello Mrs P,
Thank you for your kind words.
Strength to you during this very difficult time.
God bless
Anton
So professional, careful when handling furniture, a dream to work with. No breakages or damage at all.
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
flag-review
Response of
Appreciate your feedback very much.
All the best.
Anton
From the moment I requested a quote, to the day of delivery i was ‘wowed’ by the service and professionalism. [name removed by Sirelo] dealt with me directly and offered me various options. He did the quote and lists from a video clip.

I was also amazed with [name removed by Sirelo] and his team who did the physical moving. The way they handled the boxes and furniture showed respect for other peoples possessions. They were courteous and friendly and very professional. It felt like we knee them forever.

If I have to move again there will be no other option but Monarch’s.

Thank you [names removed by Sirelo] and team. You rock!!
pro
Trustworthy
pro
Professional and cost effective
con
None
Moved from Uitenhage, Eastern Cape (South Africa) to Meyerton, Gauteng (South Africa)
flag-review
Response of
Many thanks for your positive R,

Thank you for using our services. All the best in your new home.
Regards
Anton
From beginning to end very professional! Great service on short notice! All packers were very friendly en professional. They all really made the move a great experience!
Moved from Somerset West (South Africa) to Port Elizabeth (South Africa)
flag-review
Response of
Many thanks C for entrusting Monarch with your move. All the very best in Port Elizabeth.
Regards
Anton
Hi there [name removed by Sirelo]. I have been busy on Monday when you called but I was waiting for your call yesterday. I’m just saying to myself if my matter was serious enough for you, you would have made a harder effort to try and solve the matter. When I spoke to you about you collecting my furniture and you told me about the extra boxes I felt bad. I was driving when we spoke so the network wasn’t too good. I made it a point to call you when I had better reception and I sent you a message. This was to show you that I’m really remorseful and that I wanted us to solve the problem. Firstly I find it so wrong for you to say that I was piggybacking yet I’m the one that arranged the whole trip. Secondly you charged me more for the second trip yet than the first yet the boxes was not as much as my furniture I paid for. The first invoice I paid 18k which included a 5k insurance so it means I paid 13k for my furniture. Second invoice I paid 22k but the boxes was less than the actual furniture I already paid for. Thirdly how is it possible that you can invoice me more for the boxes if I have proof that [name removed by Sirelo] made many mistakes on the inventory? I took some of my belongings with in the car which I paid for yet I was never given a refund for it but I was shouted at by you about the boxes and I never made a noise about it. Lastly I arranged the final trip as well because I arranged the permits for you. If I never arranged the permits these trips would never have happened and if you were able to arrange these trips then you would never have asked me to organize the permits. I know I have said a mouthful and I feel that since we are both busy at times one can make time to write a message as it shows a record between us because a phone call is not recorded unless you inform the other party that you will record the phone call and that is the law. My biggest concern is that I feel I was overcharged about 9k for boxes that was less than my furniture I paid for and the belongings I took in my car which I paid for I never got a refund. I would really like us to solve this before the end of the week. I have voiced my concerns and I think that you can look at what I said and come up with a solution.

Good day [name removed by Sirelo]. The reason for me dropping the call was because we were not getting anywhere. This conversation was more about the beer issue. I’m sorry I offered your employees the beer but if they knew that you have such a big policy against alcohol they would have refused it. I never forced them to take the beers. It was their own will. I will stick to my issues on hand. Firstly I find it so wrong for you to say that I was piggybacking yet I’m the one that arranged the whole trip. Secondly you charged me more for the second trip yet than the first yet the boxes was not as much as my furniture I paid for. The first invoice I paid 18k which included a 5k insurance so it means I paid 13k for my furniture. Second invoice I paid 22k but the boxes was less than the actual furniture I already paid for. Thirdly how is it possible that you can invoice me more for the boxes if I have proof that [name removed by Sirelo] made many mistakes on the inventory? I took some of my belongings with in the car which I paid for yet I was never given a refund for it but I was shouted at by you about the boxes and I never made a noise about it. Lastly I arranged the final trip as well because I arranged the permits for you. If I never arranged the permits these trips would never have happened and if you were able to arrange these trips then you would never have asked me to organize the permits. My biggest concern is that I feel I was overcharged about 9k for boxes that was less than my furniture I paid for and the belongings I took in my car which I paid for I never got a refund. I would really like us to solve this so that we can both carry on with our lives and find closure. I have voiced my concerns and I think that you can look at what I said and come up with a solution.

I want to bring it under the attention of possible future consumers that Monarch Moving Cape Town is not serious about solving a problem if a customer has a problem. I am not the kind of that will just complain for nothing. I’ve been working for the SAPS for over 18 years and I am one of the best investigating officers. I have received numerous commendations from the National Prosecuting Authority and SAPS Management. I also won several awards in the SAPS over the years as well as two Minister of Police Awards. I have been involved in several high profile cases in South Africa like the Henri van Breda murders, the Jason Rhode Spier murder, the UCT Rhodes Memorial Serial Rapist, the Camps Bay murder of an American tourist, the N1 City serial murder, I have assisted Scotland Yard Police with an international stalking case. Scotland Yard Police is one of the best policing agencies in the world. I have also worked on several other high profile cases that never received media attention. I raised my concerns with[name removed by Sirelo] the owner of Monarch Moving. He then informed me that he will call me on a Monday. He never did. He only contacted me on Wednesday clearly showing that he doesn’t take my complaint seriously. I felt that I was overcharged 9k on my second trip and there were many mistakes on the inventory which clearly shows incompetence from Monarch. [name removed by Sirelo] said there was only few mistakes yet I will prove that there were many mistakes. [name removed by Sirelo] sent me a message asking me to please remove my reviews on HelloPeter and Sirelo and that we will resolve the issue. I ask him to send me WhatsApp messages so that there is proof of our conversation but he prefers calls. Yesterday he sent me a message that I will not blackmail him or take any action against him. This is someone who clearly feels guilty as I never showed in any of my conversations that I will blackmail him or take any action against him. He also told me that he doesn’t have time for this and I also don’t have time for this. As an owner he clearly told me yesterday that he doesn’t have time for my complaint but after he told me that I have made time to write this review. The inventory has many mistakes. My name was written as Wayne Mark instead of Wayne Nachtmann. On the inventory it says item no, item description, condition of item and packed by: initials. Description of item means one of the following: piece of information, detail or note. Several items on the inventory was written PBO which [name removed by Sirelo] told me stands for Packed By Owner. Items 4-7 was written PBO. This does not describe the items but describes the action that the items was packed by the owner, myself. If item no 4 got lost what would be the description of the lost item? No 8 on the inventory is written pedestal where in fact the sticker number 8 is placed on a veggie rack. How does one then reconcile the inventory to the stickers? 15 on the inventory is a pedestal but the sticker is marked 152. Items 16-20 is written PBO yet the stickers are different. There are many discrepancies regarding the item numbers and the stickers ranging from number 23 to number 138 and these discrepancies was pointed out by the driver. Items no 139 to 158 was not written on the inventory but there was stickers for these items. Another point that was brought to my attention by the driver. I asked [name removed by Sirelo] how could he invoice me more for the second trip if his inventory is wrong. I also have proof that I am the one who arranged the permits for these two trips to take place. It was not my duty as the removal company was to arrange permits. [name removed by Sirelo] told me that prices are quoted and charged on volume. How can you charge me more for boxes that fill 3/4’s of a room yet I pay less for furniture and other items from 2 rooms, the sitting room and two bathrooms? Doesn’t make sense to me. [name removed by Sirelo] is quick to point out my faults but he defends himself very well. He asked me why I sent him copies of the inventory because he has them. The reason why I sent him the copies was to show him the numerous mistakes made on the inventory. Why does [name removed by Sirelo] write PBO for several items because PBO is not a description of my item and all my boxes had labels on them which clearly showed what was in the boxes. Why write the description of some items and other items you only write PBO? Item no 82 on the inventory is written PBO but it is a bag containing my bulletproof vest. How does one “Pack By Owner” a bulletproof vest yet it is in its bag. If you are not sure what it is then one must ask you to make sure of the item. If item number 88 for example is missing and it is written as PBO on the inventory and I say for example it is a tv, how will Monarch prove it or disprove it if the inventory is wrong? Item number 107 on the inventory is written Crate but two different tv’s of mine are marked 107 with stickers. I can go on and on regarding the incompetence of Monarch Moving and the lack of interest shown by [name removed by Sirelo] to solve my issue. I would most definitely not recommend Monarch Moving because if you encounter a problem or a mistake then they look for your mistakes or faults. I am disappointed that I spent so much money on poor and incompetence service. The fact that [name removed by Sirelo] shows no interest in trying to solve my problem says a lot. For him to say that he doesn’t have time for this and that I probably don’t have time for this too, says a lot about him not taking my complaint seriously. Thank you
con
Very unprofessional attitude from the owner
con
Owner is quick to point out my mistakes but doesn’t admit to his company’s mistakes
Moved from Cape Town (South Africa) to Nelspruit (South Africa)
flag-review
Response of
Good morning W,

It is unfortunate that we could not resolve your unhappiness and for your review to end up on Sirelo.

As removals quotes are based on the volume of effects to be moved, the inventory that you had completed was grossly inaccurate, in that the volume of your goods were double than what we had based our quotation on. As per your admission, you had omitted 78 cartons as well as many unpacked items from the list.
During the loading of your effects, you had piled up loose items, empty cartons, and ornaments that were to remain behind, but then changed your mind to load all your effects after you had received a phone call from your wife.
When our vehicle returned to our warehouse, you were immediately called by myself to advise you of the additional volume, and the subsequent costs involved to transport the additional volume to Nelspruit. You had approved the additional costs prior to Monarch raising a further invoice, and had the choice to make alternative arrangements.

Furthermore, it is disconcerting that you had tried to strong-arm myself by demanding a R9000 refund, otherwise you would explore social media platforms to slate our name.

You are correct in that Monarch had inaccurate descriptions on our inventory. What is good news is that nothing got broken, scratched, stolen.

Regards

Anton
Professional and friendly service all within time limits and within my financial budget. Will definitely recommend this company.
Moved from Klapmuts, Paarl (South Africa) to Bonaero Park, Kempton Park (South Africa)
flag-review
[name removed by Sirelo] and his team went the extra mile at every level under the most impossible circumstances imaginable.
pro
great attitude
pro
zero casualties
con
none
Moved from Cape Town (South Africa) to Hoedspruit (South Africa)
flag-review
Response of
Many thanks for your review, trying times indeed.
Glad we could assist.
Best regards
Anton
We moved at very short notice and [name removed by Sirelo] was great from start to finish with going out of his way to make our move possible!
Moved from Stellenbosch (South Africa) to Somerset West (South Africa)
flag-review
Thank you to [name removed by Sirelo] and his team who in spite of circumstances went beyond expectation in delivering our goods to us: on time, safely and everything accounted for and in the same state as when it went into storage.
Moved from Cape Town (South Africa) to Cape Town (South Africa)
flag-review
Schocking experience.
Monarch Moving managed to ship the container to England instead of Germany. Then they insisted on me paying the additional charges due to them shipping to the wrong country. They tried for more than 3 month to pressurize me into paying for their utter incompetence. Lucky I was not dependent on urgent delivery of my goods.
It is seriously flabbergasting how a moving company can confuse countries and then ontop not own up to their own mistake. They were gambling on me being desperate to urgently need to my goods which I luckily wasn't so that I could go into a standoff with them.

Only recommended if you secretely want to get rid of your shipment or if you have a deep desire to get screwed over.

Monarch management did respond thoroughly dishonestly in the process (all proven and documented in emails).
con
An international moving company that does not understand now England is a different country to Germany
con
Trying to make customer pay for their horrendous mistakes.
Moved from Cape Town (South Africa) to Nuremberg (Germany)
flag-review
Response of
Good day M,
Your reference to Monarch Moving pressurizing you, being incompetent,and gambling on your desperation to receive your goods has absolutely no foundation.
I agree that additional monies was requested, which was towards the Customs duties you had to pay for the importation of your wine, nothing else.
Your stance was for Monarch to prove the difference in duties between the UK and Germany - which in itself is difficult to assess via our agents in the UK. As of today, the invoice is still outstanding for the duties payable, and Monarch paid the +6k invoice many months ago in order to put closure to your shipment.
Your failure to comment that once you had decided to opt for the groupage container, as this option is cheaper, but takes longer as a result of the consolidation period, you wanted your effects shipped soonest, hence the UK was used. This is common practise in the removals industry, as the UK services Europe effectively.

Regards

Anton
Oh my WORD!!!!!!!!! The Monarch team were incredible. Especially under such circumstances (2 days before lock down). They worked tirelessly in what was quite a lengthy process. And to think that they were then going on to another customer after leaving me at 16:20. They were incredibly pleasant and I even managed to persuade them to put me to good use....
pro
Hard Working
pro
Pleasant
Moved from Cape Town (South Africa) to Tbd (United Kingdom)
flag-review
I needed to move with my wife and child from Cape Town, South Africa to Sevenum, the Netherlands for work. I sent my request to a few moving companies as I have never done this before. I received a quotation from Monarch quickly, easy and straight forward to understand. Although they were not the cheapest I decided to go with Monarch due to there reviews. I then spoke to the Managing Director, and then realized why this company is so exceptional.

Thank you for an excellent job as you turned my possible nightmare into something smooth, easy and affordable. Well done! You are welcome to publish my review with my personal details.
pro
Quick response
pro
Excellent service
Moved from Cape Town (South Africa) to Sevenum (Curacao)
flag-review
I have used Monarch Moving before and this time round there was no doubt in my mind that I would use the same trustworthy & excellent company. Once again my move was a pleasant experience, affordable, efficient, punctual with friendly service. [name removed by Sirelo] also walked the extra mile to assist me with transportation of my vehicle. I highly recommend Monarch Moving.
Moved from Hermanus (South Africa) to Pretoria (South Africa)
flag-review
Response of
Dankie Alida.
All the best in Pretoria
Regards
Anton
Monarch provided a great, efficient and professional service at a reasonable price. I have moved items with them twice and have had no breakages or lost items and would highly recommend [name removed by Sirelo] and his team.
pro
Did exactly what they said they would
pro
Good communication
Moved from Somerset West (South Africa) to Durban (South Africa)
flag-review
[name removed by Sirelo] came to our residence and supplied unbeaten pricing the first time.
Very professional, on time and in contact with the owner if urgent.
pro
Price
pro
Customer service
Moved from Pretoria (South Africa) to Somersetwest (South Africa)
flag-review
Promptly, efficient. Last item added few days before collection, and was not a problem. Contacted me on morning of collection, was more than on time. Good collected swiftly and paperwork done. No delays at all.
pro
Value for money
pro
Efficient and professional
Moved from Boksburg (South Africa) to Strand (South Africa)
flag-review
Response of
Thank you June for your business!
Enjoy the festive season!
From the Monarch Moving team.
Monarch Moving was punctual and their staff was experienced in packaging, loading and off-loading. I made use of their storage facility for 8 months, had no breakages and was well informed as to the location and security at the premises.
pro
Quick response on questions/queries.
pro
Easy access to stored items
Moved from Pretoria (South Africa) to Somerset West (South Africa)
flag-review
Response of
Many thanks for entrusting Monarch Moving with your move. Glad to hear you had no breakages nor damages to your household. Regards

Anton
They did an excellent job. The Team was very professional, well prepared and loaded everything in short time. The unload was also without any problem. Nothing broken, all the goods in perfect condition.
Excellent work and service. I can highly recommend them.
pro
fast, professional
pro
friendly
Moved from Somerset West (South Africa) to Montagu (South Africa)
flag-review
Amazing team , that made my moving experience enjoyable and easy .

I will recommend this company to everyone i know .

if i could give more than 10/10 i would !!!

AMAZING !!!!
Moved from Somerset West (South Africa) to Somerset West (South Africa)
flag-review
They were fantastic, friendly, patient, very thorough. Eager to please and really a calm experience. Thank you
pro
Friendly
pro
Excellent service
Moved from Pretoria (South Africa) to Cape Town (South Africa)
flag-review
Worst service at all!!! We will never recommend this company to anybody. We did not receive all our stuff - we received items that did not belong to us; our items were not delivered on time (3 times delivered and all three times did we not receive all our items - it is now three months later and we are still waiting for some of our items to be delivered). Never trust these guys.
con
Unorganized, unprofessional
con
Not to be trusted
Moved from Pretoria (South Africa) to Pretoria (South Africa)
flag-review
Polite and helpful staff,, user-friendly online inventory booking system. The company catered for all my needs. Price was competitive. I highly recommend Monarch.
pro
Professional
pro
Helpful
Moved from Strand (South Africa) to Somerset West (South Africa)
flag-review
Not only did this company leave some of our things behind but they refused to pay costs that were written into our contract. We had to repay the costs when our goods arrived in Australia even though we had already paid them. Terrible service from the start.
Moved from Bedfordview (South Africa) to Perth (Australia)
flag-review
Response of
Dear Tracy,

I have read your review, and as constructive criticism is welcomed, your review is somewhat one-sided.
In summary, the facts are that your consignment was never going to fit into a 6 meter container. However,upon booking our services Mr Richards had committed to minimizing your furniture so that all could fit into a 6 meter.
Monarch had incurred additional expense amounting to around R8000,00 for the additional packing and collection which was not charged to you. Nor did Monarch raise additional invoices for warehouse handling when, on many occasions, your family members had requested access to remove certain items.
As for the Australian quarantine costs: You have not paid the invoice - Monarch Moving did. Nor did you settle the invoice raised for the subsequent port storage costs - Monarch did.

Should anybody wish to have more detail on the review, please contact me direct on [email protected]

Anton Coetzee
I decided to google a moving company because I wanted my move to be stress free. I hate moving houses as it’s always a nightmare. But this move was a breeze for me. I dealt with [name removed by Sirelo] on phone and she was very professional and responded to all my questions on time. The moving team was fantastic. It took them maximum 2 to 3 hours to move me out of my old home into my new home. Best move ever and I have recommended Monarch to all my friends and family. I had a few concerns but [name removed by Sirelo] resolved it for me and I am very happy overall, thanks to Monarch.
pro
The move itself was very fast and the team worked well together.
pro
Pricing was not that expensive at all.
Moved from Kuilsriver (South Africa) to Cape Town (South Africa)
flag-review
Response of
Many thanks Christine for your feedback.
All the very best in your new home.
I am a female, a pensioner and a widow, and I needed to move from Hermanus to Pretoria to be closer to my children. Luckily I am independent and not dimwitted. I sent my request for quotes to 25 moving companies and at first I was a bit scared because Monarch's quote was beyond reasonable, easy and straight forward ... too good to be true.

I then spoke to [name removed by Sirelo], the Managing Director, and then realised then was a reason why this company is so exceptional, but they say the proof is in the pudding. So, with the quote amazingly reasonable and the arrangements so straight forward, I waited anxiously for the dilapidated truck and bad service to arrive to collect my stuff. A neat, clean professional truck and personnel arrived and my stuff was cataloged, secured and packed within a jiffy. I was impressed.

By the time I got to Pretoria, my stuff was already waiting for me. Everything exactly the way it was collected with no damage and nothing missing. I had to pay 50% deposit in advance and the rest when the job was done. Amazing!!!!

[name removed by Sirelo], thank you for an excellent job as you turned my possible nightmare into something smooth, easy and affordable. Well done! You are welcome to publish my review with my personal details.
pro
It was AFFORDABLE!
pro
It was professional, fast and easy.
Moved from Hermanus (South Africa) to Pretoria (South Africa)
flag-review
Excellent service from the first email, telephone conversation, quotation, throughout the entire process. The staff were efficient, polite, well presented and went above and beyond to accommodate our needs (that jacket that I forgot I needed, swiftly found the box, unpacked and all this with a smile). We've had constant updates that our goods are safe and are on their way. [name removed by Sirelo], you're a star and your team are fantastic. THANK YOU!!
pro
EVERYTHING
con
Not one single complaint
Moved from Witbank (South Africa) to Stoke-on-trent (United Kingdom)
flag-review
[name removed by Sirelo] came to the house to do the assessment and the quote . We decided to take the full package hassle free option and found this to be relatively cost efficient & competitive. The staff were friendly and efficient and were willing to go the extra mile in order to make us feel well taken care of. They were flexible when our needs changed and we were well looked after from start to finish. Definitely the best moving experience we have ever had and have no hesitation to highly recommend Monarch. Just after less than a week we were settled in our new home. Thanks to [name removed by Sirelo] & his team.
pro
Friendly and efficient
pro
Took care of property and paid attention to individual needs
Moved from Somerset West (South Africa) to Fresnaye (South Africa)
flag-review
Monarch moving must be the best moving company in the country - Excellent service & communication
pro
Extremely professional on all levels
pro
Fast and responsible movers that were on time
con
Honestly I can’t name one
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
flag-review
A very pleasant experience for moving. Packers and movers were both proficient and professional. The move was on time and took the duration we were advised.
Moved from Cape Town (South Africa) to Cape Town (South Africa)
flag-review
Excellent communication, pick up and delivery on time, the team was friendly, helpful and efficient .
Moved from Capt Town (South Africa) to Strand And Port Elizabeth (South Africa)
flag-review
Over time we have used them all, nationally and internationally. Monarch, however, is probably the only company we would use again, and also the only one we would recommend to family and friends. They were efficient, hard-working, and delivered what was promised, taking much of the stress out of packing up and moving a household. Nothing was too much trouble, reflected in the positive attitude of the team. It's rare to come across this level of commitment these days and that's what made dealing with Monarch so refreshing. Our goods were moved from the golf estate we had lived in for 10 years without a hitch. The price was competitive, too. Highly recommended.
pro
Efficent
pro
Affordable
Moved from Paarl (South Africa) to Somerset West (South Africa)
flag-review
Everything was carried through with dignity and to the highest level of client service. The staff were friendly and well presentable. They made sure that all my needs were covered and even doubled check if I was satisfied before they left. Very and very reliable, professional.
Moved from Somerset West (South Africa) to Somerset West (South Africa)
flag-review
The service was really great. The staff very helpfull and friendly. Feedback and follow-up was given very promptly. Goods were delivered on time and in an excellent condition.
pro
Friendly helpfull staff
Moved from Cape Town (South Africa) to Pretoria (South Africa)
flag-review
I received a very fair quote in a timely fashion, the communication was always friendly and professional. All my items arrived within 3 days since collection and all was in good order.
pro
Professional
pro
Efficient
Moved from Cape Town (South Africa) to Pretoria (South Africa)
flag-review
I requested a quote and received it within half an hour
I also requested that the owner come to me and review the quote to ensure that we are all in agreement about the scope of the job
They kept me informed every step of the way
The staff worked took care of my belongings
Nothing was broken, scratched or missing
I am a very happy customer
pro
Efficient
pro
Professional
Moved from Cape Town (South Africa) to Pretoria (South Africa)
flag-review
Monarch Moving is without a doubt one of the best movers there is! They were on time and delivered as promised. Packers were trustworthy and efficient, nothing was broken, and as an added bonus, they even assisted us with the unpacking. I will never make use of another moving company again.
Moved from Stellenbosch (South Africa) to Brackenfell (South Africa)
flag-review
All round great service and pleasant team doing a great job!
I would be happy to recommend them to anyone needing a similar service.
pro
Prompt service
pro
Good attitude
Moved from Cape Town (South Africa) to Plettenberg Bay (South Africa)
flag-review
Very good interaction with [name removed by Sirelo] who was savvy, helpful, pleasant and efficient. With him, things immediately swung into motion after a wait of a full month for our original movers to get their act together. Monarch Movers delivered within three days. My advice, beware of 'the cheapest price', a price that does not include VAT, brokers versus authentic movers, and do your homework, bearing in mind that online reviews, unlike Sirelo, cannot always be trusted; a company can post phoney favourable reviews of their services. Our move was a nightmare until we met [name removed by Sirelo]. I highly recommend Monarch Movers.
pro
Monarch is an authentic independent company.
pro
They have their own professional trucks. They are not brokers.
Moved from Cape Town (South Africa) to Winterton (South Africa)
flag-review
Price and punctuality. Always available to answer questions. No surprises. They arrived on time, delivered on time and even moved the furniture around every time my wife changed her mind. Henk
pro
Price
pro
On time delivery
Moved from Midstream (South Africa) to Somerset West (South Africa)
flag-review
What an awesome experience! the team was very professional, dedicated and commited. Never was anything to big or to small to handle, and always with a smile.
pro
Professional
Moved from Cape Town (South Africa) to Pretoria (South Africa)
flag-review
It was an absolute pleasure dealing with Monarch. They delivered on their commitments within the agreed timing. I would recommend them and use them again without hesitation.
pro
Good quote from a cost persepcitve
pro
professional move with no issues expreienced within agreed time
Moved from Somerset West (South Africa) to Somerset West (South Africa)
flag-review
From the first correspondence to the day our furniture arrived, everything was dealt with extremely efficiently. The owner of the company personally dealt with all of my questions and was always very swift to reply! I was very happy that they made sure our furniture arrived on the weekend we needed it to arrive, and the team went the extra mile for this to happen.
pro
Very efficient communication
pro
Friendly and very capable staff
Moved from Pretoria (South Africa) to Cape Town (South Africa)
flag-review
I will definitely recommend Monarch for a move. Professional and personal attention by owner. Truck driver and movers very friendly and they were on time. No damage to our furniture and nothing was missing as well.
Moved from Pretoria (South Africa) to Blouberg (South Africa)
flag-review
Since we start communicating, [name removed by Sirelo] quick to respond and in comparison with other companies much affordable.
[name removed by Sirelo], the truck driver, and his personnel warm and friendly and on time!
pro
Affordable prices
pro
On time and friendly personnel
Moved from Pretoria (South Africa) to Cape Town (South Africa)
flag-review
Thank you to the whole team at Monarch!
Good pricing, and the service was efficient and friendly.
I would highly recommend this company for home relocating!
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
flag-review
[name removed by Sirelo] and team thank you for an incredible moving service, Monarch movers went over and above all expectations.. thank you for making a very stressful life change more bearable.
Moved from Edenvale (South Africa) to Plettenberg Bay (South Africa)
flag-review
Reasonable pricing, no packing or transport issues, on time, courteous, efficient packers and well mannered. No damage to our goods at all.
pro
Fair price
pro
Efficient
Moved from Somerset West (South Africa) to Somerset West (South Africa)
flag-review
The Team was extremely efficient, courteous and professional through out the entire process

will definitely recommend them to anyone looking to relocate
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
flag-review
[name removed by Sirelo] and his team were extremely good and completed their job excellently. They were very friendly, helpful and courteous and were always right on time.
pro
Exceptional service
pro
Competitive pricing
Moved from Bronkhorstspruit (South Africa) to Kuilsriver (South Africa)
flag-review
Efficient and smooth moving experience. It was a complicated move to 2 destinations which was managed well. A stress-free experience.
Moved from Franschhoek (South Africa) to Franschhoek (South Africa)
flag-review
Great moving company, very reliable, need and friendly staff. We would always choose them again. The move went smooth and very quick.
pro
very need and professionell
Moved from De Wijnlanden (South Africa) to Somerset West (South Africa)
flag-review
They were very professional with the moving of our school library. The team always knew what they were doing. They were always on time and they met the deadline.
pro
Professionalsim
pro
Keep to their schedule
Moved from Stellenbosch (South Africa) to Stellenbosch (South Africa)
flag-review
The men with the truck were on time, ready to do all the work. And it was tough taking everything from the 3 rd floor. They arrived at each destination accordingly , were friendly and went beyond expectation. Thank you
pro
On time
pro
Took great care of goods
Moved from Somerset West (South Africa) to Somerset West (South Africa)
flag-review
I emailed Anton for a quote and within a day I received the best price. Anton made the move personal, he always kept in touch. His team was amazing, friendly staff, superb service. My move arrived before I arrived in JHB. Anton, Thank you for the Fantastic Service you offer.
pro
Amazing Service
pro
Most Competitive prices
Moved from Cape Town (South Africa) to Edenvale, Johannesburg (South Africa)
flag-review
From 1st dealings with Anton to delivery of our goods, the Monarch team where professional in every way. The staff doing all the heavy lifting were amazing, friendly and took exceptional care of our goods. Anton has a great team, his communication was exceptional and his price was fair.
pro
Exceptional Service
pro
Delivered on time as requested
Moved from Nelspruit (South Africa) to Cape Town (South Africa)
flag-review
Excellent service and communication, from the first engagement, to the loading and final delivery in Spain. The teams were friendly, helpful and respectful at all times
pro
Excellent service
pro
Good Communication
con
Minor challenges with the documentation required for Customs in Spain
con
Too much plastic used in packaging
Moved from Knysna (South Africa) to Banyoles (Spain)
flag-review
Efficient, helpful .. excellent administration and communication. The furniture was collected in the pouring rain but the team made sure it was wiped down and dry before it was loaded.
Moved from Cape Town (South Africa) to Pretoria (South Africa)
flag-review
Service was super efficient. Rates negotiated for return trip as well up front. Staff very friendly and a year later most of the staff still with the company when we moved back to Somerset West. Storage of goods for the year was excellent. Goods were well packed into moving van and into storage and zero breakages.
pro
Super efficient service
pro
Good rates
Moved from Somerset West (South Africa) to Cape Town (South Africa)
flag-review
efficient and market related quote
Moved from Claremont Capetown (South Africa) to Sydney (Australia)
flag-review
Very efficient, competitive rates, friendly team. It was a pleasure dealing with Lorette who replied to emails within minutes. Andre and his team handled our furniture as if it was theirs. I'll recommend them anytime.
Moved from Johannesburg (South Africa) to Plettenberg Bay (South Africa)
flag-review
Moving is super stressful! The Monarch workers were friendly and extra careful in packing ornaments and paintings. In fact they even assisted after the move with some outstanding matters.
Moved from Pretoria (South Africa) to Paarl (South Africa)
flag-review
Friendly helpful and very eager to help where they can will definitely use thwm again if needed
pro
Friendly
pro
Helpful
Moved from Centurion (South Africa) to Stellenbosch (South Africa)
flag-review
On very short notice, Friendly, Helpful. No broken glass on framed work.
pro
reliable
pro
quality
Moved from Stellenbosch (South Africa) to Johannesburg (South Africa)
flag-review
Anton and Liesl are the most helpful and accomodating people I know. I hate moving and especially moving 1000's of kms from the only home I knew for years, my stress levels were through the roof. Liesl was soooo helpful throughout everything. The move was one of the smoothest I have ever experienced! Absolutely NOTHING broken or stolen or damaged in any way. I will definitely only use Monarch in any future moves!
pro
Helpful
pro
Proffessional
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
flag-review
Definitely a positive customer experience. Although we only moved one item, a rather large item that was very difficult to move, the service was brilliant. Anton did what others weren't even willing to look at. He was most helpful and friendly. The price was good too.
The staff were friendly and respectful and just got on with the job.
Something that was a huge headache was sorted and behind me before I knew it.
A pleasure dealing with Monarch Moving and Storage.
pro
professional friendly service
pro
efficient and respectful staff
Moved from Somerset West (South Africa) to Durbanville (South Africa)
flag-review
Very professional, helpful and great communication during a very uncertain and stressful time
pro
Communication
pro
Advice and guidance
Moved from Johannesburg (South Africa) to Hamilton (New Zealand)
flag-review
Yes our things was delivered on Wednesday. We were kept updated with the progress and delivery dates.
Everything arrived in good nick and the service on both sides great.
Thank you very much for making contact. I am so happy to have my things here and it really was very affordable.
Your support and help had made the process easy and I will definitely recommend Monarch to other people.
Have a lovely weekend
Kind Regards
Marjan
pro
Cost effective, good communication
pro
dealt with Anton who is clearly passionate about service delivery
Moved from Cape Town (South Africa) to Sydney (Australia)
flag-review
Everything went smoothly with my relocation. The staff was amazing and will definitely recommend them to everyone!
Moved from Westcliff (South Africa) to Hermanus (South Africa)
flag-review
Relocating to a new country is incredibly stressful and from the onset Anton made me feel relaxed with his willingness to explain the process and be there every step of the way. Nothing was ever a problem, even changing dates three times! His team, Liesel, Lorette and Andrea where hands on, attentive and very thorough! I felt supported and that my move was a priority! Very personal experience!
Moved from Johannesburg (South Africa) to Netherlands (South Africa)
flag-review
The personal service that was given was absolutely amazing. Both Lorette and Anton met with my elderly mom in Johannesburg - I am based in Durban. They gave her a full run down of the process and beat the other quotes that we had obtained. They have kept us in the loop every step of the way and are friendly. Really really impressed with their service.
pro
Friendly and efficient
pro
Very responsive
Moved from Johannesburg (South Africa) to Texas (United States)
flag-review
Liesl, the sales representative, is extremely helpful.
pro
Availability
pro
Always willing to answer questions
Moved from Centurion (South Africa) to Brisbane (Australia)
flag-review
They went the extra mile. Did more than what was quoted and paid for. Personal communication from owner. His involvement gave me peace of mind.
pro
Personal involvement of owner. Keep you up to date with arrangements.
pro
Friendly, helpful staff. Do more than what was expected.
Moved from Pretoria (South Africa) to Somerset West (South Africa)
flag-review
best company EVER used..there is just no match. they were the only company replying on my request for quoting/feedback & general information. had the best packing facilities & material.
Moved from Pretoria (South Africa) to George (South Africa)
flag-review
Anton the Manager phoned me whenever i was not sure of when to move. His truck guys ( Andries, Deon,Freddie and Decardo )the most helpfull, respectfull, decent, friendliest guys I have ever met in my life. I have left a bag and 2x chairs behind on their way past again the stop and offload the stuff I left behind. Their rate can be 100000 stars. The best of the best you can ever ask to move your goods. THEY ARE THE BEST I HAVE EVER DEALT WITH AND I HAVE MOVED 83X TIMES IN MY LIFE. Well done Anton and your team, from me Letichia Ackerman
Moved from Western Cape (South Africa) to Vaal Triangle Three Rivers (South Africa)
flag-review
They keep in contact with me constantly and were very professional; helpful and friendly
Moved from Pretoria (South Africa) to Durbanville (South Africa)
flag-review

Other reviews

Google
8.4
14 reviews

Questions or improvements?

Do you see incorrect information on this page? Please help us to improve this page by providing us with the right information for everyone who is visiting this website after you!
Give your feedback

Other moving companies in Cape Town