Monarch Moving

8.4 (112‎)
i
What customers are saying
pro
Professional (25)
pro
Price (23)
pro
Efficient (17)
con
Failure to comply (2)
Services
International removals
National moving
Car & Vehicle transport
Pet transport
Art transport

About

Monarch Moving is an owner-managed business dedicated to service excellence. They have over two decades of experience in local, national and international household moving.

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Reviews

91% of the users recommend this moving company
 on Sirelo
The company bent over backwards to accommodate us at very short notice, for the big move from one house to another located in different suburbs of the same city. Our expectations were far exceeded in every respect - the friendliness of the team, their helpfulness, the efficiency and patience with which they managed everything that was thrown at them, which included some disorganisation and indecisiveness they encountered on arrival at the location. The teamwork was faultless and because of the work ethic displayed, one almost got the impression that they were shareholders in the company… more than employees. I have so much respect for the two [Name removed by Sirelo] and the other amazing team members who worked alongside them that day.
pro
Efficient
Moved from Cape Town Southern Suburbs (South Africa) to Cape Town North West Coast (South Africa)
 on Sirelo
The best ever!!!
Attention to detail.
Personal and friendly service from management to packing staff.
I have used Monarch twice and recommend them to friends who also had great service.
pro
Professional
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
 on Sirelo
Fast, reliable, best quote, friendly staff, no problems, made our move so much easier! Thank you [Name removed by Sirelo] and team!
pro
Professional
Moved from Centurion (South Africa) to Stellenbosch (South Africa)
 on Sirelo
I moved my furniture from Cape Town to Johannesburg. They kept me in the loop with my move and always ensured I was in the know once my furniture was taken. They delivered my furniture earlier than they mentioned and made the move seamless when it was a stressful one. Incredibly exceptional movers !
pro
Price
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
 on Sirelo
This is the best moving company we've ever dealt with! They're not going the extra mile, but the extra 1,000 miles! We've never, ever experienced service like this.
Thank you Execumoves! Excellent!!!
pro
Price
Moved from Cape Town (South Africa) to Pretoria (South Africa)
 on Sirelo
BEWARE OF FRAUDULENT BUSINESS PRACTICE!

We should have heeded the warning about contracting a moving company that is struggling financially.

The nightmare started the very moment the incompetent packers arrived from Monarch Moving and carelessly boxed or wrapped our belongings. Once taken away, the invoices for “storage fees” started arriving for something that was not agreed upon beforehand. We obviously contested this as we were not given a date for when the container would depart and in theory, they could keep charging us storage fees indefinitely while holding back the shipment (which we had already prepaid for in full).

Eight months later the shipment eventually arrived. It was heartbreaking to discover how many of the items were damaged due to the careless packing, so we contacted Monarch Moving to claim insurance. Except, the owner, [Name removed by Sirelo], did not file our claim with the third-party insurance company they claimed they use (Smuts International) when we purchased the insurance. Instead, he kept disputing the claim and delaying communication for months until we engaged a South African attorney to assist. It turned out the insurance company Monarch Moving claim they work with when offering shipping insurance to customers is not a member of the South African Insurance Association, neither is Monarch Moving. However, [Name removed by Sirelo] did not even have the professional decency to reply to our lawyer’s repeated attempts to contact him. Almost a year later we have still not received any compensation for the insured items, and we have not heard from [Name removed by Sirelo] in many months. Both [Name removed by Sirelo] and Monarch Moving have been reported to the relevant authorities for financial fraud.

This review serves as a warning to anyone considering using Monarch Moving.

#fraud
#monarchmoving
#expatcapetown
#reportfraudsa
#capetownexpat
#expatsouthafrica
Read more
con
Failure to comply
Moved from Cape Town (South Africa) to Tucson (United States)

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Review Sources

Sirelo
8.4
112
Facebook
8.8
32
Google
8.6
32
Hellopeter
9.0
85

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Cape Removals

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Execu-Move

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