Monarch Moving



Average score of 9.6 out of 59 reviews
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Monarch Moving
PO Box 2281, Somerset West
7130 Cape Town
086 193 2329

About moving company Monarch Moving

Monarch Moving is an owner-managed business dedicated to service excellence. They have over two decades of experience in local, national and international household moving.

Services

International removals
National moving
Car & Vehicle transport
Pet transport
Art transport

Associations

Monarch Moving is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
National moving
Car & Vehicle transport
Pet transport
Art transport

Associations

Monarch Moving is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 59 reviews for Monarch Moving.
Write a review

Recommendation

Monarch Moving was punctual and their staff was experienced in packaging, loading and off-loading. I made use of their storage facility for 8 months, had no breakages and was well informed as to the location and security at the premises.

Pros and cons
Quick response on questions/queries.
Easy access to stored items
Moved from Pretoria (South Africa) to Somerset West (South Africa).

Response of

Many thanks for entrusting Monarch Moving with your move. Glad to hear you had no breakages nor damages to your household. Regards

Anton

Published on:



Recommendation

They did an excellent job. The Team was very professional, well prepared and loaded everything in short time. The unload was also without any problem. Nothing broken, all the goods in perfect condition.
Excellent work and service. I can highly recommend them.

Pros and cons
fast, professional
friendly
Moved from Somerset West (South Africa) to Montagu (South Africa).


Recommendation

Amazing team , that made my moving experience enjoyable and easy .

I will recommend this company to everyone i know .

if i could give more than 10/10 i would !!!

AMAZING !!!!

Moved from Somerset West (South Africa) to Somerset West (South Africa).


Recommendation

They were fantastic, friendly, patient, very thorough. Eager to please and really a calm experience. Thank you

Pros and cons
Friendly
Excellent service
Moved from Pretoria (South Africa) to Cape Town (South Africa).


No recommendation

Worst service at all!!! We will never recommend this company to anybody. We did not receive all our stuff - we received items that did not belong to us; our items were not delivered on time (3 times delivered and all three times did we not receive all our items - it is now three months later and we are still waiting for some of our items to be delivered). Never trust these guys.

Pros and cons
Unorganized, unprofessional
Not to be trusted
Moved from Pretoria (South Africa) to Pretoria (South Africa).


Recommendation

Polite and helpful staff,, user-friendly online inventory booking system. The company catered for all my needs. Price was competitive. I highly recommend Monarch.

Pros and cons
Professional
Helpful
Moved from Strand (South Africa) to Somerset West (South Africa).


No recommendation

Not only did this company leave some of our things behind but they refused to pay costs that were written into our contract. We had to repay the costs when our goods arrived in Australia even though we had already paid them. Terrible service from the start.

Moved from Bedfordview (South Africa) to Perth (Australia).

Response of

Dear Tracy,

I have read your review, and as constructive criticism is welcomed, your review is somewhat one-sided.
In summary, the facts are that your consignment was never going to fit into a 6 meter container. However,upon booking our services Mr Richards had committed to minimizing your furniture so that all could fit into a 6 meter.
Monarch had incurred additional expense amounting to around R8000,00 for the additional packing and collection which was not charged to you. Nor did Monarch raise additional invoices for warehouse handling when, on many occasions, your family members had requested access to remove certain items.
As for the Australian quarantine costs: You have not paid the invoice - Monarch Moving did. Nor did you settle the invoice raised for the subsequent port storage costs - Monarch did.

Should anybody wish to have more detail on the review, please contact me direct on [email protected]

Anton Coetzee

Published on:



Recommendation

I decided to google a moving company because I wanted my move to be stress free. I hate moving houses as it’s always a nightmare. But this move was a breeze for me. I dealt with [name removed by Sirelo] on phone and she was very professional and responded to all my questions on time. The moving team was fantastic. It took them maximum 2 to 3 hours to move me out of my old home into my new home. Best move ever and I have recommended Monarch to all my friends and family. I had a few concerns but [name removed by Sirelo] resolved it for me and I am very happy overall, thanks to Monarch.

Pros and cons
The move itself was very fast and the team worked well together.
Pricing was not that expensive at all.
Moved from Kuilsriver (South Africa) to Cape Town (South Africa).

Response of

Many thanks Christine for your feedback.
All the very best in your new home.

Published on:



Recommendation

I am a female, a pensioner and a widow, and I needed to move from Hermanus to Pretoria to be closer to my children. Luckily I am independent and not dimwitted. I sent my request for quotes to 25 moving companies and at first I was a bit scared because Monarch's quote was beyond reasonable, easy and straight forward ... too good to be true.

I then spoke to [name removed by Sirelo], the Managing Director, and then realised then was a reason why this company is so exceptional, but they say the proof is in the pudding. So, with the quote amazingly reasonable and the arrangements so straight forward, I waited anxiously for the dilapidated truck and bad service to arrive to collect my stuff. A neat, clean professional truck and personnel arrived and my stuff was cataloged, secured and packed within a jiffy. I was impressed.

By the time I got to Pretoria, my stuff was already waiting for me. Everything exactly the way it was collected with no damage and nothing missing. I had t.. Read more

Pros and cons
It was AFFORDABLE!
It was professional, fast and easy.
Moved from Hermanus (South Africa) to Pretoria (South Africa).


Recommendation

Excellent service from the first email, telephone conversation, quotation, throughout the entire process. The staff were efficient, polite, well presented and went above and beyond to accommodate our needs (that jacket that I forgot I needed, swiftly found the box, unpacked and all this with a smile). We've had constant updates that our goods are safe and are on their way. [name removed by Sirelo], you're a star and your team are fantastic. THANK YOU!!

Pros and cons
EVERYTHING
Not one single complaint
Moved from Witbank (South Africa) to Stoke-on-trent (United Kingdom).


Recommendation

[name removed by Sirelo] came to the house to do the assessment and the quote . We decided to take the full package hassle free option and found this to be relatively cost efficient & competitive. The staff were friendly and efficient and were willing to go the extra mile in order to make us feel well taken care of. They were flexible when our needs changed and we were well looked after from start to finish. Definitely the best moving experience we have ever had and have no hesitation to highly recommend Monarch. Just after less than a week we were settled in our new home. Thanks to [name removed by Sirelo] & his team.

Pros and cons
Friendly and efficient
Took care of property and paid attention to individual needs
Moved from Somerset West (South Africa) to Fresnaye (South Africa).


Recommendation

Monarch moving must be the best moving company in the country - Excellent service & communication

Pros and cons
Extremely professional on all levels
Fast and responsible movers that were on time
Honestly I can’t name one
Moved from Cape Town (South Africa) to Johannesburg (South Africa).


Recommendation

A very pleasant experience for moving. Packers and movers were both proficient and professional. The move was on time and took the duration we were advised.

Moved from Cape Town (South Africa) to Cape Town (South Africa).


Recommendation

Excellent communication, pick up and delivery on time, the team was friendly, helpful and efficient .

Moved from Capt Town (South Africa) to Strand And Port Elizabeth (South Africa).


Recommendation

Over time we have used them all, nationally and internationally. Monarch, however, is probably the only company we would use again, and also the only one we would recommend to family and friends. They were efficient, hard-working, and delivered what was promised, taking much of the stress out of packing up and moving a household. Nothing was too much trouble, reflected in the positive attitude of the team. It's rare to come across this level of commitment these days and that's what made dealing with Monarch so refreshing. Our goods were moved from the golf estate we had lived in for 10 years without a hitch. The price was competitive, too. Highly recommended.

Pros and cons
Efficent
Affordable
Moved from Paarl (South Africa) to Somerset West (South Africa).


Recommendation

Everything was carried through with dignity and to the highest level of client service. The staff were friendly and well presentable. They made sure that all my needs were covered and even doubled check if I was satisfied before they left. Very and very reliable, professional.

Moved from Somerset West (South Africa) to Somerset West (South Africa).


Recommendation

The service was really great. The staff very helpfull and friendly. Feedback and follow-up was given very promptly. Goods were delivered on time and in an excellent condition.

Pros and cons
Friendly helpfull staff
Moved from Cape Town (South Africa) to Pretoria (South Africa).


Recommendation

I received a very fair quote in a timely fashion, the communication was always friendly and professional. All my items arrived within 3 days since collection and all was in good order.

Pros and cons
Professional
Efficient
Moved from Cape Town (South Africa) to Pretoria (South Africa).


Recommendation

I requested a quote and received it within half an hour
I also requested that the owner come to me and review the quote to ensure that we are all in agreement about the scope of the job
They kept me informed every step of the way
The staff worked took care of my belongings
Nothing was broken, scratched or missing
I am a very happy customer

Pros and cons
Efficient
Professional
Moved from Cape Town (South Africa) to Pretoria (South Africa).


Recommendation

Monarch Moving is without a doubt one of the best movers there is! They were on time and delivered as promised. Packers were trustworthy and efficient, nothing was broken, and as an added bonus, they even assisted us with the unpacking. I will never make use of another moving company again.

Moved from Stellenbosch (South Africa) to Brackenfell (South Africa).


Recommendation

All round great service and pleasant team doing a great job!
I would be happy to recommend them to anyone needing a similar service.

Pros and cons
Prompt service
Good attitude
Moved from Cape Town (South Africa) to Plettenberg Bay (South Africa).


Recommendation

Very good interaction with [name removed by Sirelo] who was savvy, helpful, pleasant and efficient. With him, things immediately swung into motion after a wait of a full month for our original movers to get their act together. Monarch Movers delivered within three days. My advice, beware of 'the cheapest price', a price that does not include VAT, brokers versus authentic movers, and do your homework, bearing in mind that online reviews, unlike Sirelo, cannot always be trusted; a company can post phoney favourable reviews of their services. Our move was a nightmare until we met [name removed by Sirelo]. I highly recommend Monarch Movers.

Pros and cons
Monarch is an authentic independent company.
They have their own professional trucks. They are not brokers.
Moved from Cape Town (South Africa) to Winterton (South Africa).


Recommendation

Price and punctuality. Always available to answer questions. No surprises. They arrived on time, delivered on time and even moved the furniture around every time my wife changed her mind. Henk

Pros and cons
Price
On time delivery
Moved from Midstream (South Africa) to Somerset West (South Africa).


Recommendation

What an awesome experience! the team was very professional, dedicated and commited. Never was anything to big or to small to handle, and always with a smile.

Pros and cons
Professional
Moved from Cape Town (South Africa) to Pretoria (South Africa).


Recommendation

It was an absolute pleasure dealing with Monarch. They delivered on their commitments within the agreed timing. I would recommend them and use them again without hesitation.

Pros and cons
Good quote from a cost persepcitve
professional move with no issues expreienced within agreed time
Moved from Somerset West (South Africa) to Somerset West (South Africa).


Recommendation

From the first correspondence to the day our furniture arrived, everything was dealt with extremely efficiently. The owner of the company personally dealt with all of my questions and was always very swift to reply! I was very happy that they made sure our furniture arrived on the weekend we needed it to arrive, and the team went the extra mile for this to happen.

Pros and cons
Very efficient communication
Friendly and very capable staff
Moved from Pretoria (South Africa) to Cape Town (South Africa).


Recommendation

I will definitely recommend Monarch for a move. Professional and personal attention by owner. Truck driver and movers very friendly and they were on time. No damage to our furniture and nothing was missing as well.

Moved from Pretoria (South Africa) to Blouberg (South Africa).


Recommendation

Since we start communicating, [name removed by Sirelo] quick to respond and in comparison with other companies much affordable.
[name removed by Sirelo], the truck driver, and his personnel warm and friendly and on time!

Pros and cons
Affordable prices
On time and friendly personnel
Moved from Pretoria (South Africa) to Cape Town (South Africa).


Recommendation

Thank you to the whole team at Monarch!
Good pricing, and the service was efficient and friendly.
I would highly recommend this company for home relocating!

Moved from Johannesburg (South Africa) to Cape Town (South Africa).


Recommendation

[name removed by Sirelo] and team thank you for an incredible moving service, Monarch movers went over and above all expectations.. thank you for making a very stressful life change more bearable.

Moved from Edenvale (South Africa) to Plettenberg Bay (South Africa).


Recommendation

Reasonable pricing, no packing or transport issues, on time, courteous, efficient packers and well mannered. No damage to our goods at all.

Pros and cons
Fair price
Efficient
Moved from Somerset West (South Africa) to Somerset West (South Africa).


Recommendation

The Team was extremely efficient, courteous and professional through out the entire process

will definitely recommend them to anyone looking to relocate

Moved from Cape Town (South Africa) to Johannesburg (South Africa).


Recommendation

[name removed by Sirelo] and his team were extremely good and completed their job excellently. They were very friendly, helpful and courteous and were always right on time.

Pros and cons
Exceptional service
Competitive pricing
Moved from Bronkhorstspruit (South Africa) to Kuilsriver (South Africa).


Recommendation

Efficient and smooth moving experience. It was a complicated move to 2 destinations which was managed well. A stress-free experience.

Moved from Franschhoek (South Africa) to Franschhoek (South Africa).


Recommendation

Great moving company, very reliable, need and friendly staff. We would always choose them again. The move went smooth and very quick.

Pros and cons
very need and professionell
Moved from De Wijnlanden (South Africa) to Somerset West (South Africa).


Recommendation

They were very professional with the moving of our school library. The team always knew what they were doing. They were always on time and they met the deadline.

Pros and cons
Professionalsim
Keep to their schedule
Moved from Stellenbosch (South Africa) to Stellenbosch (South Africa).


Recommendation

The men with the truck were on time, ready to do all the work. And it was tough taking everything from the 3 rd floor. They arrived at each destination accordingly , were friendly and went beyond expectation. Thank you

Pros and cons
On time
Took great care of goods
Moved from Somerset West (South Africa) to Somerset West (South Africa).


Recommendation

I emailed Anton for a quote and within a day I received the best price. Anton made the move personal, he always kept in touch. His team was amazing, friendly staff, superb service. My move arrived before I arrived in JHB. Anton, Thank you for the Fantastic Service you offer.

Pros and cons
Amazing Service
Most Competitive prices
Moved from Cape Town (South Africa) to Edenvale, Johannesburg (South Africa).


Recommendation

From 1st dealings with Anton to delivery of our goods, the Monarch team where professional in every way. The staff doing all the heavy lifting were amazing, friendly and took exceptional care of our goods. Anton has a great team, his communication was exceptional and his price was fair.

Pros and cons
Exceptional Service
Delivered on time as requested
Moved from Nelspruit (South Africa) to Cape Town (South Africa).


Recommendation

Excellent service and communication, from the first engagement, to the loading and final delivery in Spain. The teams were friendly, helpful and respectful at all times

Pros and cons
Excellent service
Good Communication
Minor challenges with the documentation required for Customs in Spain
Too much plastic used in packaging
Moved from Knysna (South Africa) to Banyoles (Spain).


Recommendation

Efficient, helpful .. excellent administration and communication. The furniture was collected in the pouring rain but the team made sure it was wiped down and dry before it was loaded.

Moved from Cape Town (South Africa) to Pretoria (South Africa).


Recommendation

Service was super efficient. Rates negotiated for return trip as well up front. Staff very friendly and a year later most of the staff still with the company when we moved back to Somerset West. Storage of goods for the year was excellent. Goods were well packed into moving van and into storage and zero breakages.

Pros and cons
Super efficient service
Good rates
Moved from Somerset West (South Africa) to Cape Town (South Africa).


Recommendation

efficient and market related quote

Moved from Claremont Capetown (South Africa) to Sydney (Australia).


Recommendation

Very efficient, competitive rates, friendly team. It was a pleasure dealing with Lorette who replied to emails within minutes. Andre and his team handled our furniture as if it was theirs. I'll recommend them anytime.

Moved from Johannesburg (South Africa) to Plettenberg Bay (South Africa).


Recommendation

Moving is super stressful! The Monarch workers were friendly and extra careful in packing ornaments and paintings. In fact they even assisted after the move with some outstanding matters.

Moved from Pretoria (South Africa) to Paarl (South Africa).


Recommendation

Friendly helpful and very eager to help where they can will definitely use thwm again if needed

Pros and cons
Friendly
Helpful
Moved from Centurion (South Africa) to Stellenbosch (South Africa).


Recommendation

On very short notice, Friendly, Helpful. No broken glass on framed work.

Pros and cons
reliable
quality
Moved from Stellenbosch (South Africa) to Johannesburg (South Africa).


Recommendation

Anton and Liesl are the most helpful and accomodating people I know. I hate moving and especially moving 1000's of kms from the only home I knew for years, my stress levels were through the roof. Liesl was soooo helpful throughout everything. The move was one of the smoothest I have ever experienced! Absolutely NOTHING broken or stolen or damaged in any way. I will definitely only use Monarch in any future moves!

Pros and cons
Helpful
Proffessional
Moved from Johannesburg (South Africa) to Cape Town (South Africa).


Recommendation

Definitely a positive customer experience. Although we only moved one item, a rather large item that was very difficult to move, the service was brilliant. Anton did what others weren't even willing to look at. He was most helpful and friendly. The price was good too.
The staff were friendly and respectful and just got on with the job.
Something that was a huge headache was sorted and behind me before I knew it.
A pleasure dealing with Monarch Moving and Storage.

Pros and cons
professional friendly service
efficient and respectful staff
Moved from Somerset West (South Africa) to Durbanville (South Africa).


Recommendation

Very professional, helpful and great communication during a very uncertain and stressful time

Pros and cons
Communication
Advice and guidance
Moved from Johannesburg (South Africa) to Hamilton (New Zealand).


Recommendation

Yes our things was delivered on Wednesday. We were kept updated with the progress and delivery dates.
Everything arrived in good nick and the service on both sides great.
Thank you very much for making contact. I am so happy to have my things here and it really was very affordable.
Your support and help had made the process easy and I will definitely recommend Monarch to other people.
Have a lovely weekend
Kind Regards
Marjan

Pros and cons
Cost effective, good communication
dealt with Anton who is clearly passionate about service delivery
Moved from Cape Town (South Africa) to Sydney (Australia).


Recommendation

Everything went smoothly with my relocation. The staff was amazing and will definitely recommend them to everyone!

Moved from Westcliff (South Africa) to Hermanus (South Africa).


Recommendation

Relocating to a new country is incredibly stressful and from the onset Anton made me feel relaxed with his willingness to explain the process and be there every step of the way. Nothing was ever a problem, even changing dates three times! His team, Liesel, Lorette and Andrea where hands on, attentive and very thorough! I felt supported and that my move was a priority! Very personal experience!

Moved from Johannesburg (South Africa) to Netherlands (South Africa).


Recommendation

The personal service that was given was absolutely amazing. Both Lorette and Anton met with my elderly mom in Johannesburg - I am based in Durban. They gave her a full run down of the process and beat the other quotes that we had obtained. They have kept us in the loop every step of the way and are friendly. Really really impressed with their service.

Pros and cons
Friendly and efficient
Very responsive
Moved from Johannesburg (South Africa) to Texas (United States).


Recommendation

Liesl, the sales representative, is extremely helpful.

Pros and cons
Availability
Always willing to answer questions
Moved from Centurion (South Africa) to Brisbane (Australia).


Recommendation

They went the extra mile. Did more than what was quoted and paid for. Personal communication from owner. His involvement gave me peace of mind.

Pros and cons
Personal involvement of owner. Keep you up to date with arrangements.
Friendly, helpful staff. Do more than what was expected.
Moved from Pretoria (South Africa) to Somerset West (South Africa).


Recommendation

best company EVER used..there is just no match. they were the only company replying on my request for quoting/feedback & general information. had the best packing facilities & material.

Moved from Pretoria (South Africa) to George (South Africa).


Recommendation

Anton the Manager phoned me whenever i was not sure of when to move. His truck guys ( Andries, Deon,Freddie and Decardo )the most helpfull, respectfull, decent, friendliest guys I have ever met in my life. I have left a bag and 2x chairs behind on their way past again the stop and offload the stuff I left behind. Their rate can be 100000 stars. The best of the best you can ever ask to move your goods. THEY ARE THE BEST I HAVE EVER DEALT WITH AND I HAVE MOVED 83X TIMES IN MY LIFE. Well done Anton and your team, from me Letichia Ackerman

Moved from Western Cape (South Africa) to Vaal Triangle Three Rivers (South Africa).


Recommendation

They keep in contact with me constantly and were very professional; helpful and friendly

Moved from Pretoria (South Africa) to Durbanville (South Africa).