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Services
International removals
National moving
Car & Vehicle transport
Art transport
Associations
FIDI
IAM
BAR
About
AGS Frasers offers a complete and tailor-made range of global mobility services for their corporate clients. AGS has one and only goal: the complete satisfaction of their customers and partners.
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Reviews
11
Sirelo and Google reviews
55% of the users recommend this moving company
Bert Maerten
September 4, 2026
on Sirelo
I used AGS Movers Vietnam to relocate my household goods from Europe to Vietnam. Unfortunately, my experience was very disappointing and, among the six international moves I have completed over the past 20 years, it was the most problematic.
Several items arrived damaged, including furniture with chips and scratches, a designer lamp packed together with clothing, and a television that arrived broken in multiple places. In my view, the extent and nature of the damage suggest that the packing did not meet the standard I would expect for an international move. For example, I did not observe any bubble wrap being used, and the television appeared to be protected by only a single layer of wrapping despite its fragility. AGS maintained that the packing was appropriate and did not accept responsibility for the damage, despite concerns raised by the AGS team during the unpacking process.
I also encountered difficulties with import documentation in Vietnam, which resulted in significant additional storage and related costs amounting to approximately 30% of the original shipping cost. One of the reasons I selected AGS was its stated experience with relocations to Vietnam, making this outcome particularly disappointing. A mutually satisfactory resolution could not be reached regarding either the documentation issues or the damaged goods.
What I found most frustrating was the contrast between the supportive and solution-oriented discussions that took place while the shipment was in transit and the response I received once questions of compensation and cost-sharing arose. From my perspective, there was limited willingness to acknowledge or share responsibility for the additional costs incurred.
Based on my experience, I would encourage prospective customers to discuss packing standards, liability, documentation requirements and claims procedures in detail before committing to a shipment.
Overall, this was the most difficult and disappointing international relocation experience I have had.Read more
Several items arrived damaged, including furniture with chips and scratches, a designer lamp packed together with clothing, and a television that arrived broken in multiple places. In my view, the extent and nature of the damage suggest that the packing did not meet the standard I would expect for an international move. For example, I did not observe any bubble wrap being used, and the television appeared to be protected by only a single layer of wrapping despite its fragility. AGS maintained that the packing was appropriate and did not accept responsibility for the damage, despite concerns raised by the AGS team during the unpacking process.
I also encountered difficulties with import documentation in Vietnam, which resulted in significant additional storage and related costs amounting to approximately 30% of the original shipping cost. One of the reasons I selected AGS was its stated experience with relocations to Vietnam, making this outcome particularly disappointing. A mutually satisfactory resolution could not be reached regarding either the documentation issues or the damaged goods.
What I found most frustrating was the contrast between the supportive and solution-oriented discussions that took place while the shipment was in transit and the response I received once questions of compensation and cost-sharing arose. From my perspective, there was limited willingness to acknowledge or share responsibility for the additional costs incurred.
Based on my experience, I would encourage prospective customers to discuss packing standards, liability, documentation requirements and claims procedures in detail before committing to a shipment.
Overall, this was the most difficult and disappointing international relocation experience I have had.Read more
Damage settlement
Moved from Copenhagen (Denmark) to Danang (Vietnam)
Diva Smyrnova Bertrand
February 4, 2021
on Sirelo
We moved from Dubai to Georgie in Summer 2020. If you use AGS service I advise you to stay with them when they go to pack your boxes to avoid any disappearance of your personal belongings. Our own bed experience. More than ever this company is absent when you need to make complaints.
Pray not to have any disappointments during your move because you will be alone in front of your problems. Regarding their insurance, know that they will do everything not to reimburse you. Our car arrived scratched and the battery was dead, because they didn't do the necessary to move correctly the car. And they call themselves the professionals?? It's a big question!!! Very bad experience!!!!
Pray not to have any disappointments during your move because you will be alone in front of your problems. Regarding their insurance, know that they will do everything not to reimburse you. Our car arrived scratched and the battery was dead, because they didn't do the necessary to move correctly the car. And they call themselves the professionals?? It's a big question!!! Very bad experience!!!!
Moved from Dubai (United-Arab Emirates) to Tbilisi (Georgia)
D.S.
December 29, 2020
on Sirelo
Great move, nothing missing or broken, but offload crew stole two cell charges that were plugged in to a power socket
On time
Efficient
Stolen cell charges
Moved from Scottburgh (South Africa) to Port Elizabeth (South Africa)
Alex V
October 2, 2019
on Sirelo
Not a reliable option while relocating from South Africa
Have experienced several overseas moves so far. Last one, with AGS Movers, Johannesburg branch.
Overall bad experience, lack of control from management side, inexperienced packing crew, extremely late, not managing the property properly, not repairing or compensating for the damages.
Shipping the containers extremely late after the packing, both shipments left SA after almost a month from packing date.
I don't know if other companies are providing a better service level in SA but I suggest avoiding AGS Johannesburg branch for your move. Barely they can claim 'meeting the norm' for international relocation!!!
Have experienced several overseas moves so far. Last one, with AGS Movers, Johannesburg branch.
Overall bad experience, lack of control from management side, inexperienced packing crew, extremely late, not managing the property properly, not repairing or compensating for the damages.
Shipping the containers extremely late after the packing, both shipments left SA after almost a month from packing date.
I don't know if other companies are providing a better service level in SA but I suggest avoiding AGS Johannesburg branch for your move. Barely they can claim 'meeting the norm' for international relocation!!!
crew and packing
management
Moved from Johannesburg (South Africa) to Bucharest (Romania)
D.K.
June 5, 2018
on Sirelo
They damaged my car and did nothing to restore
Careless handling
Careless handling
Kept changing the price even though I booked a 40 ft container
Damaged my goods
Moved from Bloemfontein (South Africa) to London (United Kingdom)
J.V.
March 15, 2018
on Sirelo
My container had still not left South Africa, the shipment has been delayed with 4 weeks, which is horrible. We are in our new home without anything.
Moved from Hout Bay (South Africa) to Amsterdam (Netherlands)
