Brytons Removals

8.6
Out of 30 Sirelo reviews
87% of the users recommend this moving company
This moving company scores a 8.6 out of 54 reviews on other platforms.
pro
Professional
7
pro
Communication
5
pro
Packing of furniture
4
con
Planning
1

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About Brytons Removals

Brytons consists of a group of long established, family run moving companies, who have combined their wealth of experience and considerable resources to offer the public the best packing, removals and shipping of personal effects to any part of the world.

Services

International removals
National moving
Excess baggage
Man & Van
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Associations

Brytons Removals is accredited by the following associations:
IAM

Type of Mover

Unknown
8.6
Out of 30 Sirelo reviews
87% of the users recommend this moving company
This moving company scores a 8.6 out of 54 reviews on other platforms.
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Review
Type of move
30 out of 30 reviews shown
The sales team were professional and so were the team on site! quick an efficient .
Everything was handle with care.
Moved from Sandton (South Africa) to Manchester (United Kingdom)
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Brytons was terrible with communication from the beginning. A friend of mine who also dealt with them posted a unfavourable review and they removed. The costs initially quoted by Brytons were competitive but there were many hidden fees at the point of delivery to Europe. We were not aware how high these costs could go and there was never any heads up from Brytons. The packing of our shipment was done poorly and many items were damaged in the process. Not sure if we will be reimbursed as their insurance system is cumbersome and convoluted. Communication generally throughout the process was poor. We continually had to follow-up every step of the way. They never made this move easy and nor were they forthcoming. Avoid using this company if you can.
con
Communication
con
Quality of Packing
Moved from Pretoria (South Africa) to Budapest (Hungary)
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Response of
Good afternoon, Mr. M's load was shipped as a LCL shipment with CFR Freight and was handled by Beta Moving in Hungary (the destination agent). Whilst his goods were professionally packed and photographed prior to loading on this side, in a sealed crate, there were some damages recorded on arrival in Hungary. The damages seem to be handling/movement related. Photographs were sent by the client and the delivering agent confirming this type of damage. It seems that the crate was roughly handled and some of the contents moved whilst in transit. Mr. M was insured through our insurers, Commrisk Hollard and has been settled in FULL as per what he claimed and insured for.
Regarding the extra hidden costs, there were none that were not specifically listed on his quotation. His quote clearly states, excluded: customs duties and taxes, additional port fees.
His price was also reduced during the packing stage by R2 238.00 by ourselves because we packed it tighter than we had quoted on and the volume decreased. I am very sorry that there were damages sustained during his move, Hungary is not a common destination but we have never had these sort of issues with them before and I hope that the insurance payout will cover the repair of the damaged items. I am very sorry that the move didn't go perfectly as we planned.
From the advice we received in the beginning to the packing of the container. Everyone new what was needed to be done. excellent service
pro
The advice given
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New exactly what size container we needed
con
It can be emotional
con
Worried about breakages
Moved from Boksburg (South Africa) to Bristol (United Kingdom)
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Good organisation and very effiecent,the team were friendly and worked well,packing boxes were recorded and double checked on loading
Moved from Johannesburg (South Africa) to Denbigh (United Kingdom)
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Brytons Staff have gone out of their way to be as helpful as possible, their admin staff are so efficient. The packing crew who came to pack for us, [Names removed by Sirelo] and the rest of the team were helpful, polite extremely careful with all our goods, and cleaned up all the mess from packing before they left. I would recommend BRYTONS to anyone who wants to make a move like this
pro
service
pro
staff
Moved from Randburg (South Africa) to Aldershot (United Kingdom)
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Guys came in and packed up for 2 days without fuss. Nothing was too much trouble for them. They were quiet, courteous and professional. Ate lunch offsite so we had a break from each other. Sales/admin team has been fantastic and although we are awaiting our shipment, they’ve been very communicative throughout the process.
pro
Professional
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Efficient
Moved from Bryanston (South Africa) to Kohler (United States)
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Actually no stars but does not give me that option!!!! Incompetent, additional costs, had to call them for updates. Had a 4 week delay as the inspection booking was made wrong. Most pathetic removal company ever.
Moved from Singapore (Singapore) to Vereeniging (South Africa)
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Response of
This was an import move and the client didn't have her documentation ready or complete so it was delayed by SA customs, not us. We tried helping but unfortunately there are certain documents that only the client is able to obtain. These caused delays that were charged for by the shipping line. We never billed her anything additional from our side. Very sad that we tried our best to assist and then get a bad response anyway.
Great service + good quote. The packers were also very friendly and efficient. All went smoothly
pro
Packing of the goods
pro
E-mail contact was perfect
Moved from Kibler Park (South Africa) to Nottingham (United Kingdom)
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The truck arrived exactly on time! The workers were polilte and quick. Everyone was professional and informive.
Moved from Kempton Park (South Africa) to London (United Kingdom)
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They were excellent
Moved from Johannesburg (South Africa) to Auckland (New Zealand)
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They were really excellent and I would have given them 10 / 10 if they were able to tell them when I can expect my shipment.
pro
they communicate well
pro
competative pricing
con
unable to advise approx delevery dates / weeks oversees
Moved from Johannesburg (South Africa) to Marsfield (Australia)
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The company went out of their way to assist. They arrived on time and the staff on the removal team were very courteous and helpful.
Moved from Johannesburg (South Africa) to Johannesburg (South Africa)
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Service in all departments was excellent even the packers were very professional
Moved from Boksburg (South Africa) to Stamford (United Kingdom)
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Excellent service and packing.
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service
pro
keeping me informrd
Moved from Johannesburg (South Africa) to Reading (United Kingdom)
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efficient, accurate, very proffesional
Moved from Pretoria (South Africa) to Sofia (Bulgaria)
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They assessed
pro
Very pleasant to work with
con
Ran out of packing material on last day
Moved from Johannesburg (South Africa) to Beckenham (United Kingdom)
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Our household goods were packed and taken away on the 28th June 2017 and we are still in the Johannesburg warehouse awaiting a container to be filled (7-weeks). We are living in Scotland and have an empty house awaiting our household goods. not good enough!
Moved from Johannesburg (South Africa) to Dunfermline (United Kingdom)
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Response of
The cheaper groupage option was chosen by the client. With groupage containers, the price is obviously cheaper because you only pay for the space that you use in the container instead of paying for the whole container that is only partially full. We sell off the open space to other clients going in the same direction. Unfortunately, the down side is that it takes longer because we cost it so the container is full before it can go. This was clearly pointed out in the quotation.
Everything was going well until the container arrived in the UK. All of a sudden what originally had been sold as a door-to-door service has got hidden costs attached to it that I am now forced to pay. This was in relation to the floor number that the goods have to be transported to and the access to the building. At the initial brief I had mentioned I would live on the 2nd/3rd floor but this was not factored into the contract.
pro
Good communication
pro
Removal team were quick and friends
con
initial brief did not make specifics clear
con
what seemed like a good value move has now turned into an expensive nightmare
Moved from Johannesburg (South Africa) to London (United Kingdom)
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Response of
We dealt with this complaint and it was resolved with the agent in the UK. Brytons Removals paid for the additional amount that the UK agent wanted for an upstairs delivery. Unfortunately Mrs. Crundwell-uberbacher has never bothered to remove or amend her complaint! Not very fair.
Very efficient in dealing with my queries. moving team was helpful and friendly
pro
good price
pro
professional
Moved from Johannesburg (South Africa) to London (United Kingdom)
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I found that they did and excellent job and gave value for money
Moved from Johannesburg (South Africa) to Crete (Greece)
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As above
Moved from Vereeniging (South Africa) to Sydney (Australia)
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Professional and repacked all my items.
Moved from Roodepoort (South Africa) to Reading (United Kingdom)
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Good service, cheap quote and good movers
Moved from Johannesburg (South Africa) to Sydney (Australia)
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Professional company with excellent friendly staff that takes meticulous care in what they do
Moved from Alberton (South Africa) to Brisbane (Australia)
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In SA brilliant.
Currently our stuff is in storage. Will only move it in March to the UK
Moved from Johannesburg (South Africa) to Edinburgh (United Kingdom)
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THEY PACKED MY STUFF BEAUTIFULLY. THE STAFF WERE SUPER FRIENDLY RESPECTFUL AND THEY KNEW EXACTLY WHAT THEY WERE DOING. THERE TIMING WAS GREAT THEY SAID THEY WOULD BE THERE AT 9AM AND THEY WERE THERE ABOUT 10MINS EARLY. I CALLED JOHAN TO TELL HIM HOW IMPRESSED I WAS WITH EVERYTHING
Moved from Johannesburg (South Africa) to Glasgow (United Kingdom)
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If i called they were able to answer or to find answers to my questions and were always willing to listen no matter how many times i arsked the same questions
Moved from Germiston (South Africa) to Southampton (United Kingdom)
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So far all has gone according to plan
Moved from Roodepoort (South Africa) to Essex (United Kingdom)
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Moved from Fourways (South Africa) to Lisbon (Portugal)
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They arrived on time, they packed well and all my stuff arrived intact the other side , apart from a Tupperware with coins, which was not of much value, but I was disappointed to see that the Tupperware had been emptied - all coins were in plastic bags and all bags were missing!!
Moved from Kyalami (South Africa) to Randjesfontein (South Africa)
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Other reviews

Google
8.6
54 reviews

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