Brytons Removals
Pros and cons
Chamber of Commerce
Registration number is unknown
About moving company Brytons Removals
Brytons consists of a group of long established, family run moving companies, who have combined their wealth of experience and considerable resources to offer the public the best packing, removals and shipping of personal effects to any part of the world.
Services
Type of Mover
Services
Type of Mover
Details
Brytons was terrible with communication from the beginning. A friend of mine who also dealt with them posted a unfavourable review and they removed. The costs initially quoted by Brytons were competitive but there were many hidden fees at the point of delivery to Europe. We were not aware how high these costs could go and there was never any heads up from Brytons. The packing of our shipment was done poorly and many items were damaged in the process. Not sure if we will be reimbursed as their insurance system is cumbersome and convoluted. Communication generally throughout the process was poor. We continually had to follow-up every step of the way. They never made this move easy and nor were they forthcoming. Avoid using this company if you can.
From the advice we received in the beginning to the packing of the container. Everyone new what was needed to be done. excellent service
Good organisation and very effiecent,the team were friendly and worked well,packing boxes were recorded and double checked on loading
Brytons Staff have gone out of their way to be as helpful as possible, their admin staff are so efficient. The packing crew who came to pack for us, [Names removed by Sirelo] and the rest of the team were helpful, polite extremely careful with all our goods, and cleaned up all the mess from packing before they left. I would recommend BRYTONS to anyone who wants to make a move like this
Guys came in and packed up for 2 days without fuss. Nothing was too much trouble for them. They were quiet, courteous and professional. Ate lunch offsite so we had a break from each other. Sales/admin team has been fantastic and although we are awaiting our shipment, they’ve been very communicative throughout the process.
Actually no stars but does not give me that option!!!! Incompetent, additional costs, had to call them for updates. Had a 4 week delay as the inspection booking was made wrong. Most pathetic removal company ever.
Response of Brytons Removals
This was an import move and the client didn't have her documentation ready or complete so it was delayed by SA customs, not us. We tried helping but unfortunately there are certain documents that only the client is able to obtain. These caused delays that were charged for by the shipping line. We never billed her anything additional from our side. Very sad that we tried our best to assist and then get a bad response anyway.
Published on: Aug 29, 2019
Great service + good quote. The packers were also very friendly and efficient. All went smoothly
The truck arrived exactly on time! The workers were polilte and quick. Everyone was professional and informive.
They were excellent
They were really excellent and I would have given them 10 / 10 if they were able to tell them when I can expect my shipment.
The company went out of their way to assist. They arrived on time and the staff on the removal team were very courteous and helpful.
Service in all departments was excellent even the packers were very professional
Excellent service and packing.
efficient, accurate, very proffesional
They assessed
Our household goods were packed and taken away on the 28th June 2017 and we are still in the Johannesburg warehouse awaiting a container to be filled (7-weeks). We are living in Scotland and have an empty house awaiting our household goods. not good enough!
Response of Brytons Removals
The cheaper groupage option was chosen by the client. With groupage containers, the price is obviously cheaper because you only pay for the space that you use in the container instead of paying for the whole container that is only partially full. We sell off the open space to other clients going in the same direction. Unfortunately, the down side is that it takes longer because we cost it so the container is full before it can go. This was clearly pointed out in the quotation.
Published on: Nov 19, 2019
Everything was going well until the container arrived in the UK. All of a sudden what originally had been sold as a door-to-door service has got hidden costs attached to it that I am now forced to pay. This was in relation to the floor number that the goods have to be transported to and the access to the building. At the initial brief I had mentioned I would live on the 2nd/3rd floor but this was not factored into the contract.
Response of Brytons Removals
We dealt with this complaint and it was resolved with the agent in the UK. Brytons Removals paid for the additional amount that the UK agent wanted for an upstairs delivery. Unfortunately Mrs. Crundwell-uberbacher has never bothered to remove or amend her complaint! Not very fair.
Published on: Nov 19, 2019
Very efficient in dealing with my queries. moving team was helpful and friendly
I found that they did and excellent job and gave value for money
As above
Professional and repacked all my items.
Good service, cheap quote and good movers
Professional company with excellent friendly staff that takes meticulous care in what they do
In SA brilliant.
Currently our stuff is in storage. Will only move it in March to the UK
THEY PACKED MY STUFF BEAUTIFULLY. THE STAFF WERE SUPER FRIENDLY RESPECTFUL AND THEY KNEW EXACTLY WHAT THEY WERE DOING. THERE TIMING WAS GREAT THEY SAID THEY WOULD BE THERE AT 9AM AND THEY WERE THERE ABOUT 10MINS EARLY. I CALLED JOHAN TO TELL HIM HOW IMPRESSED I WAS WITH EVERYTHING
If i called they were able to answer or to find answers to my questions and were always willing to listen no matter how many times i arsked the same questions
So far all has gone according to plan
They arrived on time, they packed well and all my stuff arrived intact the other side , apart from a Tupperware with coins, which was not of much value, but I was disappointed to see that the Tupperware had been emptied - all coins were in plastic bags and all bags were missing!!
Headquarters
Brytons Removals
1610 Johannesburg
Chamber of Commerce
Registration number is unknown
Other nearby movers
Johannesburg
Johannesburg
Johannesburg
Johannesburg
Johannesburg
Response of Brytons Removals
Good afternoon, Mr. M's load was shipped as a LCL shipment with CFR Freight and was handled by Beta Moving in Hungary (the destination agent). Whilst his goods were professionally packed and photographed prior to loading on this side, in a sealed crate, there were some damages recorded on arrival in Hungary. The damages seem to be handling/movement related. Photographs were sent by the client and the delivering agent confirming this type of damage. It seems that the crate was roughly handled and some of the contents moved whilst in transit. Mr. M was insured through our insurers, Commrisk Hollard and has been settled in FULL as per what he claimed and insured for.
Regarding the extra hidden costs, there were none that were not specifically listed on his quotation. His quote clearly states, excluded: customs duties and taxes, additional port fees.
His price was also reduced during the packing stage by R2 238.00 by ourselves because we packed it tighter than we had quoted on and the volume decreased. I am very sorry that there were damages sustained during his move, Hungary is not a common destination but we have never had these sort of issues with them before and I hope that the insurance payout will cover the repair of the damaged items. I am very sorry that the move didn't go perfectly as we planned.
Published on: Oct 2, 2020