Pickfords South Africa

4.3
Out of 14 Sirelo reviews
57% of the users recommend this moving company
This moving company scores a 6.8 out of 18 reviews on other platforms.
pro
Helpful
3
pro
Professional
1
pro
Careful with furniture
1
con
Damage settlement
1
con
Packing of furniture
1

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About Pickfords South Africa

Pickfords has been operating in South Africa since 1904. They are an established leader in the door-to-door removal of household and personal effects, with domestic coverage through the extensive network of offices in South Africa and worldwide coverage through the affiliation with the Allied Pickfords network.

Cnr. 2nd Road & Setter Street Midrand Industrial Park
1685 Johannesburg

Services

International removals
National moving
Car & Vehicle transport
Pet transport

Associations

Pickfords South Africa is accredited by the following associations:
FIDI
BAR
PMA

Type of Mover

Unknown
4.3
Out of 14 Sirelo reviews
57% of the users recommend this moving company
This moving company scores a 6.8 out of 18 reviews on other platforms.
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Review
Type of move
14 out of 14 reviews shown
Want to give thanks to [name removed by Sirelo] in your PE branch her services was excellent she was always available to answer questions and assist in all ways. On receiving the goods they were packed secure in a crate no damage to any of the items.
pro
Helpfull
pro
No Stress
Moved from Port Elizabeth (South Africa) to Klerksdorp (South Africa)
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I trusted pickfords to move my priceless irreplaceable valuable statue and gave clear instructions to crate my statue in a timber crate. I got confirmation IN WRITING that it would be crated and then my item arrived wrapped in plastic and smashed to pieces. No crate, not even in a box!! I lost a fortune and they refused to accept any responsibility for their negligence and breach of agreement when it arrived smashed in pieces!! Pickfords cannot be trusted to do what they promise and they don’t have the integrity to back their service. They will fail you then throw their contract in your face and just walk away #pickfordsremovals #pickfordssa #pickfords #pickfords
Moved from Pretoria (South Africa) to Melbourne (Australia)
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Firstly packaging was too terrible by staff probably picked up on the street because about 25% of my stuff arrived broke,and all my clothes so badly creased that need dry cleaning.Secondly they did not have enough labels with my details so about 20% of my boxes were without those labels of which 45 were lost or stolen.Thirdly they were totally at loss on how to transport my goods from the landing in Rotterdam on 26/11/2019 so after thousands of calls, emails, threats etc they finally managed to bring my 75% of goods on 13/2/2020 !They NEVER answered my request for information where my lost goods are. In May 2020 15 of those 45 boxes were found by Worldwide Moving a Dutch company in a warehouse in Rotterdam. They were able to organise the transport to me within 2 days but at the price of Euro 165 that SA Relocation is refusing to pay.My losses in those boxes amount to about R40000. THis is a typical FLY BY NIGHT company to be avoided. They dont answer, you dont know who their employees are , no directors are visible and apparently they owe a lot of money to the various companies in Holland. During this very long wait for the transport of my goods to me I was under terrible stress for not hearing from them what is going on with my goods. I am a single person so the move itself to the foreign country is a dramatic one but with those people with SA Relocations it was a nightmare!. I so regret not using established company instead those relocation imposters. I have full documentation with photos about my move and will gladly speak to anyone looking for advice about them
con
Packaging by amateurs
con
Slow transport , loosing your possessionds
Moved from Sandton (South Africa) to Krakow (Poland)
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Do NOT use this company for an international move! They do not have a proper process to handle executive relocations. On both of my shipments to the USA there was a total failure to have a local agent to unload the 2 40 ft high cube containers! I had to do it myself with my children and the truck driver. After almost a full year they have not settled my insurance claim for all the breakage and damage done to my possessions. They have ignored my mails and claims. I will now be taking legal action against them. I have moved several times internationally and they are the worst company I have ever dealt with. DO NOT USE THEM!
pro
None
con
Total lack of local agents to receive shipment
con
No customer service standards at all; they are terrible
Moved from Johannesburg (South Africa) to Campobello (United States)
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The process of collecting and delivering was done professionally. However, I did not like the part of changing the quotation from what was originally quote during the collection time.
pro
Collection and delivery done on time
pro
Nothing was broken
con
Quote increased during collection time
Moved from Bellville (South Africa) to Johannesburg (South Africa)
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Appalling!!!!! Allied Pickfords (AP) Perth – our rating of the elements of their service:
Overall pricing – the second most expensive of 4 quotes obtained. 2/10
AP-PER sales and marketing – initial contact and quoting 6/10
AP-PER sales and marketing – follow up 0/10
AP-PER support, advice and operational arrangements 0/10
AP-PER communication (Communication was through provision of a document pack) 0/10
AP-PER customer care 0/10
Insurance arrangements 0/10
AP materials delivered for owner packing of cartons of collections and other non-breakables 4/10
AP-PER packing team (Names removed by Sirelo) – all in all some small, critical and possibly irreplaceable connectors missing, and some 50+ breakages of goods packed by AP, albeit mainly minor and about 80% repairable with silicon and superglue 6/10
AP-PER container loading (Names removed by Sirelo) 7/10
AP-PER – living up to their “Global Service Charter” and “Global Service Standards” 1/10
Allied Pickfords Perth Overall Rating 2/10

Pickfords Removals (PR) Johannesburg, “A Member of Allied Pickfords” – our rating of the elements of their service:
Overall pricing – the second most expensive of 4 quotes obtained. 2/10
Clearing of container through SARS Customs and Excise – they did nothing other than instruct us to do it which led to many subsequent problems due to our lack of experience and a SARS “official” demanding expired passports that were unavailable – this resulted in a confrontation that potentially, or rather most likely, resulted in our container allegedly being selected for a “customs inspection” although none of our cartons had been opened. One can only question the motives for this instruction – gross incompetence and/or negligence at best, or an “arrangement” to screw additional revenues out of the customer? -10/10
PR-JNB support, advice and operational arrangements 0/10
PR-JNB communication 0/10
PR-JNB customer care 0/10
PR-JNB unpacking team – container unloading equipment – 6 people, 3 trolleys in shockingly poor condition – we declined their return to unpack cartons and assemble furniture. 0/10
PR-JNB unpacking team – furniture reassembly – they stood around waiting for me to unpack my tools so they could borrow them as they had no tools of their own! 0/10
PR-JNB – living up to their “Global Service Charter” and “Global Service Standards” 0/10
Allied Pickfords Johannesburg Overall Rating -5/10
con
Appalling customer service!
con
Uncaring and mercenary!
Moved from Perth (Australia) to Alberton (South Africa)
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I would give less than a 2 if I could. We packed our stuff to be shipped on 02 March 2017. On my contract it stated that my stuff would be shipped from Durban. They went and packed all our stuff in Cape Town warehouse. On 10 March 2017 the warehouse BURNED DOWN! Yup, all our stuff gone. Up to today, no explanation, no reason - ABSOLUTELY NOTHING. They cleaned up before a proper forensic investigation was conducted.
con
Lost all our belongings
con
Refuse to take responsibility
Moved from Vereeniging (South Africa) to Perth (Australia)
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Many items of furniture were damaged beyond repair due to negligence in packing. If that wasnt bad enough the packers stole a huge amount of goods including very sentimental items. The whole experience has left us feeling disgusted with Pickfords
Moved from Mbombela (South Africa) to Lisbon (Portugal)
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The moving teams and office staff were very helpful, friendly and professional. Had some damage to furniture and lost goods though. Also, Had to use two different moving vehicles and different delivery dates due to this, as evaluation of size truck needed was calculated incorrectly If it was not for this the rating would have been much higher. 8/10 for the support and assistance from office and moving staff.
pro
The moving teams and office staff were very helpful, friendly and professional.
pro
Move was on time as planned
con
damaged goods & lost items
con
Had to use two different moving vechiles and different delivery dates due to this, as evaluation of size truck needed was calculated incorrectly
Moved from Berario (South Africa) to Durbanville (South Africa)
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very efficient
friendly
good price
pro
got very good advise
pro
could not do enough for us
Moved from Johannesburg (South Africa) to Melbourne (Australia)
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Very nice staff. Quick service, quick response, nice team on the day.
Moved from Cape Town (South Africa) to London (United Kingdom)
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I called they made an appointment to see me the very same day, they kept me updated and went out of their way to assist me with the packing because my husband was oversees already and I am pregnant. It was a breeze using them.
Moved from Durban (South Africa) to Sydney (Australia)
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So far so good. The gear is not back yet but the guys in ft were very good
Moved from Cape Town (South Africa) to Crewe (United Kingdom)
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everything went smoothly
Moved from Bathurst (South Africa) to Hemer (Germany)
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Other reviews

Google
6.8
18 reviews

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