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Services
International removals
National moving
About
Selection Cartage was officially started in 1931 and the business grew from strength to strength. Today, they still retain the family business character which made Selection Cartage a household name in 1931.
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Reviews
Ilonka Poole
September 21, 2022
on Google
We planned two trips with Selection Cartage. We received quotes which showed a volume truck booked, based on a list of items I sent. The first move went well and the team were superb (apart from the polish and show grease left on our carpets). On the second move, I thought there would be more items and emailed Mathilda to confirm the items. She said the truck volume was fine. However I received an invoice for an additional R10 000 with no explanation. When I queried and raised the issues about how the quoting was conducted. Instead of a discussion, I received an invoice of R22 000. NO DISCUSSION and EXPLANATION. The email on the Sunday, before the goods were to be delivered on the Monday, said if we don't pay it on the Sunday, the goods will be diverted and held 'ransom' until we paid. Out of desperation we paid, however the accounting was incorrect and we overpaid. None of the queries I raised on the Friday with all the supporting emails was ignored. We would have had no problem paying additional, but it would have been nice to get a phone call and an explanation and not held to ransom.
Although we had to pay immediately, it took more than a week with numerous phone calls to get our refund. We asked that the carpets are cleaned. The operations manager did not respond to any of my emails. Although the actual packing was conducted well, the back office is a mess with a complete lack of customer service. The communication is poor and unprofessional.
UPDATE (response to Selection): The point is not about the carpets (that was the least of my worries) but the poor communication, lack of apologies, lack of explanation, poor back office support and being held ransom with a threat of holding our furniture. Also the inconsistency between volume of truck costing and then added items.Read more
Although we had to pay immediately, it took more than a week with numerous phone calls to get our refund. We asked that the carpets are cleaned. The operations manager did not respond to any of my emails. Although the actual packing was conducted well, the back office is a mess with a complete lack of customer service. The communication is poor and unprofessional.
UPDATE (response to Selection): The point is not about the carpets (that was the least of my worries) but the poor communication, lack of apologies, lack of explanation, poor back office support and being held ransom with a threat of holding our furniture. Also the inconsistency between volume of truck costing and then added items.Read more
Stefanie Greyling
September 15, 2022
on Google
Cathrine Coltman
February 11, 2019
on Google
Recommended to anyone needing their services!
