About
A2B Afford-A-Move has been in the removal industry for more than 10 years and they're going from strength to strength with thousands of very happy clients.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
92Their guys were all over the house moving things haphazardly that we had to stop them cos we couldn't control the move.
2 guys got into my daughter's room closed door and 1 held the handle from inside that we couldn't open the door until we shouted to let go of handle and question why door was closed only to walk in and see my daughters duffle bag lying in floor and they ruffled through it. Advised the controller but nothing was done.
Cherry on top is that they went in my main bedroom and started moving things around only to realise next day when we setting up that my airpods were stolen. I called the controller but he said he didn't know.
In the rush of the move, the office insisted that the invoice for shuttle van be paid. I told them we busy with move before complex 4pm closure time and that payment be sorted asap I get to my pc. But I was given the lecture about company policy, blah blah blah but I not running away for a R3400 additional invoice and main invoice was already paid the day before.
The office called the controller and asked that he stop offloading until they get POP of new invoice.
Mind u we fighting against time to offload before the complex moving in time closes at 4pm.
Really disappointing to know a big established company employs thieves that help themselves and really bad attitude and unprofessional behavior from the office staff.
But I guess it really about the money and NOT customer service.
Never will i suggest using this company!! I definitely won't and advise family and friends of our experience.
Really disappointed.Read more