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We will Assist with your whole moving experience from start to finish. Dedicated sales staff will attend to all your requirements and provide a Professional Service.
Services
National moving
Car & Vehicle transport
About
Furniture Removal, Local and Long distance. Storage and Packing services.
We are a independent company based in Cape Town, that will assist you with all your Moving and Packing requirements. We will arrange the required transportation Locally or Country Wide for your Residential and Commercial moves.
We will Advise you of all the requirements you need to look at when you move.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We can provide you with GIT - goods transit or All risk insurance depending on your moving needs.
What is the best advice you would give to customers?
Only move items really need moving and using, don't pay for moving unwanted and broken items
Have you moved with this company?
We'd love to hear about your experience.
Reviews
12
Sirelo and Google reviews
0% of the users recommend this moving company
A.N.
November 15, 2024
on Sirelo
Avoid this company at all costs!
I have never felt compelled to write a review about a company before, but really need to warn consumers about the utterly appalling “service” from [NAme remived by Sirelo] and DLH.
First of all, DLH are not a removal company, they are just a 1 man band intermediary, they use a company called Intertrans, so when something goes wrong, she blames them and they stay silent as they do a lot of business with DLH and don’t want to rock the boat.
A few days prior to the arranged date for collection, I sent a full and final list of items and there were additional items. We agreed that the original items would be loaded first and then assess if any additional space was required – this would be discussed and a cost would be agreed up front and I would pay, before anything else was loaded. DLH do not do a survey of your property in advance and work on an estimation of space – having received their calculations as part of the dispute, DLH massively overestimate the volume of items – but more on that later!
When the driver was supervising the load, he advised that we were well under the allocated space of 1150cft and suggested loading other items that I was going to drive over to CT from Durban. Throughout the day, he reassured us that there was no additional space required and there would be no additional cost.
The inventory was signed by us and the driver, and the truck left. DLHs own contract states that a Jobcard is required to be signed for any additional costs, and this was not done, as we were told there was no need.
The next day, after lunch, I got an invoice from DLH for nearly R10k extra! In addition, they had already offloaded the most expensive items from the truck, put them into storage and left for Cape Town.
Despite agreeing in advance, and it being part of their own contract that additional space would only be used with written confirmation and payment in advance, [Name removed by Sirelo] is both refusing to deliver the items and is trying to charge storage fees. She is now also saying that the driver (who is actually an Operations Manager) was not able to assess the space required – despite that being his job, and ignoring that fact that she was in regular contact with him throughout the day.
After much back and forth, I am getting nowhere, so referring this to the CGSO.
Having been given the breakdown the cft allocated per item, it is 100% clear that DLH deliberately overstate the volume of items, including those of a standard size. Amazingly a 20L jerry can was charged at 53cft and a kids scooter at 50cft – this pattern continued and, after measuring a number of items, I only found 1 that matched the actual size and having checked main items, her “estimate” was nearly 500cft overstated, so well over a R10k rip off!
DLH are the most dishonest company I have ever had the misfortune of dealing with and would warn anyone away from ever dealing with them.
Intertrans did a decent job with the removals and delivery, but say their hands are tied… I would suggest going directly with them and avoid DLH like the plague.Read more
I have never felt compelled to write a review about a company before, but really need to warn consumers about the utterly appalling “service” from [NAme remived by Sirelo] and DLH.
First of all, DLH are not a removal company, they are just a 1 man band intermediary, they use a company called Intertrans, so when something goes wrong, she blames them and they stay silent as they do a lot of business with DLH and don’t want to rock the boat.
A few days prior to the arranged date for collection, I sent a full and final list of items and there were additional items. We agreed that the original items would be loaded first and then assess if any additional space was required – this would be discussed and a cost would be agreed up front and I would pay, before anything else was loaded. DLH do not do a survey of your property in advance and work on an estimation of space – having received their calculations as part of the dispute, DLH massively overestimate the volume of items – but more on that later!
When the driver was supervising the load, he advised that we were well under the allocated space of 1150cft and suggested loading other items that I was going to drive over to CT from Durban. Throughout the day, he reassured us that there was no additional space required and there would be no additional cost.
The inventory was signed by us and the driver, and the truck left. DLHs own contract states that a Jobcard is required to be signed for any additional costs, and this was not done, as we were told there was no need.
The next day, after lunch, I got an invoice from DLH for nearly R10k extra! In addition, they had already offloaded the most expensive items from the truck, put them into storage and left for Cape Town.
Despite agreeing in advance, and it being part of their own contract that additional space would only be used with written confirmation and payment in advance, [Name removed by Sirelo] is both refusing to deliver the items and is trying to charge storage fees. She is now also saying that the driver (who is actually an Operations Manager) was not able to assess the space required – despite that being his job, and ignoring that fact that she was in regular contact with him throughout the day.
After much back and forth, I am getting nowhere, so referring this to the CGSO.
Having been given the breakdown the cft allocated per item, it is 100% clear that DLH deliberately overstate the volume of items, including those of a standard size. Amazingly a 20L jerry can was charged at 53cft and a kids scooter at 50cft – this pattern continued and, after measuring a number of items, I only found 1 that matched the actual size and having checked main items, her “estimate” was nearly 500cft overstated, so well over a R10k rip off!
DLH are the most dishonest company I have ever had the misfortune of dealing with and would warn anyone away from ever dealing with them.
Intertrans did a decent job with the removals and delivery, but say their hands are tied… I would suggest going directly with them and avoid DLH like the plague.Read more
Unprofessional
Moved from Durban (South Africa) to Cape Town (South Africa)
Robert Cox
February 5, 2022
on Sirelo
We used DLH Removals to move our belongings back from Durban to Cape Town in December 2021. Initially the quotation was R36956.52 (we had another quotation for R31000.00 but decided to use DLH Removals because they are fellow Club Members and wanted to support them). There were additional items collected and placed in the warehouse in Durban and then DLH Removals subsequently unilaterally loaded the quotation to a final figure of R58559.50. The initial agreement was delivery on the 1st of December and there were multiple shared load deliveries with the main bulk finally delivered on the 17th of December. Our main bulk was sitting in the Durban warehouse, from the 27th of November until the 17th of December and during this time, boxes were almost all opened, items were removed and even swopped between boxes. A number of items went missing and were also damaged. DLH Removals were the Contractor and any issues, we had to deal with their Sub-Contractor, Intertrans, thus DLH Removals were just the middle party and they subsequently absolved themselves from any responsibility.
7 months earlier, we did the similar removal, all on 1 truck (not shared) in the reverse order and the final quotation was R23500.00 and we had no issues nor any claims.Read more
7 months earlier, we did the similar removal, all on 1 truck (not shared) in the reverse order and the final quotation was R23500.00 and we had no issues nor any claims.Read more
Overpriced
Sub-contracted all the work, all queries and complaints had to be directed to the Sub-Contractor
Moved from Durban (South Africa) to Cape Town (South Africa)
