Execu-Move

After all the reviews I thought that this would be a top notch company. I was a little disappointed as it felt like a average moving company nothing special not as everyone described on the website. They just did what any other moving company would do. Except they came late by over a hour from the supposed 10-11 time slot.

Out of 4 fragile units 3 WERE BROKEN due to very bad packaging. TV crated properly which i suppose is pretty standard but the rest they had no clue. Pictures can be provided if anybody interested.

[Names removed by Sirelo] made the move a pleasant experience. Thank you [Name removed by Sirelo] for taking the time and effort to explain and help me through this. Everything was done in and on time without hassles.

All round excellent service. They are professional, on time, neatly dressed and very polite. Everything is done efficiently and handled with care. I would recommend Execu-Move any day.

I moved from Rustenburg to Fish Hoek, Cape Town. The pre move assistance from [name removed by Sirelo] was excellent. The day of the move the movers arrived on time and were very professional about everything. The delivery was also efficient and professional. I had no problems with any of the people regarding my move. After delivery I received a call from Lance checking in on any problems which may have occurred. I am extremely satisfied with the Execu-Move team.

Very good service and willing to help, great work on the packing but after they have taken my items i'm still waiting on feedback on how far they are in transit or storage progress.

I paid for wrapping, but my furniture had already been wrapped. Execu-move did not let me know, I called them after week and received a very defensive response from [name removed by Sirelo]. During the offloading process, the lovers damaged a newly plastered wall and they denied liability. Won't recommend Execu-move.

The quote was competitive and the packing and unpacking went well. No major damage to furniture. But a 2 big box were missing and some others had been opened and items were removed.

They tirelessly answered all our questions. They kept us up to date before, during and after the actual shipping out of our goods. When there seemed to be a hitch in the destination country, they went out of their way to organise and arrange to solve the probelms. We are happy and satisfied customers.

Initial contact was [name removed by Sirelo], who was helpful and friendly and patient with us in understanding this intense process. However then you deal with admin and it feels like they don't talk and then you get handed to Shipping and they weren't in the conversation with [name removed by Sirelo] so not always understanding us as client. Although paying for our own container they didnt pack into a container and the truck they brought did not fit everything so they had to come back even though they could see on day 1 how much was required, not great planning for a stressful process.
The shipping ended up being the half time told which meant paying 2 weeks of storage in pounds - not happy with that, although they think its great we asked for delays in SA if that would be the case so not to incur the hefty exchange rate. On top of that when we arrived our belongings could not be delivered due to the company not having availability. Then the delivery company outsourced the work and they were 4 hours late and I had to contact them and got attitude about it and then we had to unpack in the rain. They didn't lay carpets down to protect the floors, as requested and made a mess of walls and floors after I had cleaned it. The gentlemen were friendly but they made me do inventory and give feedback on their phone so you couldn't give honest feedback. The one gentlemen was very good, other was new to the work but fun and helpful and the main guy was a grump. We had about 8 items damaged. Three had to be thrown away and because of the fee you have to pay to claim it wasn't worth making a fuss. I think they could have wrapped some items much better. I was just grateful my most prized possessions made it without being damaged. I was also very happy that they unpacked all boxes and removed it all from the property. My suggestion is for one contact person and that Execu-Move could have done a courtesy call during the process or at least emails as the initial provider so that you feel your belongings are taken care of and it won't leave you wondering how things are going with your belongings.
I hope to not emigrate again, but if I do I would like the company that handles my life's belongings in a way I feel taken care of and understood. I think its just an element of customer service that was missing from the customer journey. You expect that company to understand what it means to the customer to have all their things packed and shipped for a long period of time.

The whole crew was an absolute pleasure to deal with and unbelievably helpful. I am extremely happy with the service that was provided to me.

Every query was answered promptly. The packing team were efficient and pleasant. furniture was well wrapped. Care was taken over my belongings. They checked frequently through the process to make sure that I hadn't overlooked anything.

GExecu Move has good and friendly service. Their packing is proper. We had only very minor breakages or scratches. And only a few. Nothing serious.

Yes because they were there at my home on time and the packers were very friendly and smartly dressed and knew exactly what they were doing.

They were efficient from the first interaction. The staff kept me informed of every process throughout the shipping period. Packers arrived on time, were efficient, helpful and cheerful.Knowledge of all processess

They were easy to deal with and their team of packers were very professional and efficient. My account manager has stayed in touch to give me updates about our furniture which is still in the port awaiting to be delivered to us. Excellent customer service and very professional.

When the Cargo was in customs in the UK, communication broke down a bit, however when asked answers were given very speedily.

Very professional

[name removed by Sirelo] and her team were friendly and helpful and professional

They did 2 site visits and helped answer all the questions I had. They were patient and did continuous follow ups during the stressful period.

I have not yet received my goods but the packing up was great. They could be better at keeping in touch with me.

Very helpful and professional

Over telephone service great, packing service great, but move still in transit so hoping all well on arrival in London

They were constantly there for us.

Itemising every item for insurance is a pain. But otherwise everything went well.

This is probably the best ever experience I have had in moving home furniture from one city to another. Execu-Move Ops Manager kept us in the loop regularly and they delivered a day before the promised date which was great. I would recommend Execu-Move to my network of friends.

Service was outstanding

I was very impressed by their quick and professional response to my situation. I was moving a few items of furniture and boxes overseas and they sent out an agent to accurately assess the cubic volume. The administrative staff were always very pleasant about answering questions and helpful in filling out the forms.

The quote based on the survey carried out was 100% accurate. The team packing up were not only greatly qualified and absolutely friendly but also took the utmost care as if they handled / moved their belongings

It is still early to rate. Households to arrive in 6 weeks.

So far they have kept all the promises made and all is going smoothly.

Very professional, accommodating on all levels, customer orientated. Very considerate when packing your goods and excellent packaging, zero items damaged when unpacked in UK. Highly recommended on all levels. Superior service. Thank you.

The packing was excellent, highly efficient and right on time. Very professional company.

Quote and staff were very professional. There packers were great and knew what to do.

Price and quick response to my enquiry. Not yet delivered to CT. I believe their competitive price is due to their requirement to fill a container before shipping.

Final bills not yet received. VERY late in turning up but kept us aware of the reasons for the delay. EXCELLENT packers who worked efficiently and quickly.

Goods packed and in storage until shipping date is confirmed. So far the service has been great.

Consistently good In providing feedback. Very efficient packing team. At least as good as any of the larger, more established, removal companies we have previously used. We still await delivery of our belongings though, so would only be able to provide a final assessment after that.

They have been great, on time and efficient! Just waiting for the boxes to arrive!

Kept us up to dat with every aspect of move. Packing team very proffessional

A must use, they followed up regulary and they were very help full and clear on all aspects of the move.

Their service has been great going a very and beyond!

Service was good and on the day the packing guys were great. They were diligent and all very friendly and wanting to help. Thanks to Benjamin and supervisor (name escapes me)

They followed uo frequently once I asked them to do the move. They supplied any info I needed. They were able to answer all my questions. Thanks to Amy. The packers were efficient and friendly.

They were very efficient with the packing of our goods. Great care was taken with all our furniture. The staff were friendly

Pretty Good They collected on 28th May 2015 but I'm still waiting for a final invoice and price.

Friendly well informed well presented well prepared polite helpful thorough

Excellent service and professional packers.

The sales lady was good , she came back a second time to answer more questions , the packing staff were , good friendly , fast, and kept me informed of what they were doing and packing

THE BEST MOVERS EVER, will recommend them to everyone i know