Initial contact was [name removed by Sirelo], who was helpful and friendly and patient with us in understanding this intense process. However then you deal with admin and it feels like they don't talk and then you get handed to Shipping and they weren't in the conversation with [name removed by Sirelo] so not always understanding us as client. Although paying for our own container they didnt pack into a container and the truck they brought did not fit everything so they had to come back even though they could see on day 1 how much was required, not great planning for a stressful process.
The shipping ended up being the half time told which meant paying 2 weeks of storage in pounds - not happy with that, although they think its great we asked for delays in SA if that would be the case so not to incur the hefty exchange rate. On top of that when we arrived our belongings could not be delivered due to the company not having availability. Then the delivery company outsourced the work and.. Read more
Pros and cons
Wrapping and packing
Our belongings arrived
Broken items & paying more than expected
Not great customer service
Moved from Sandton (South Africa) to London (United Kingdom).