S.
January 18, 2023
on Sirelo
Their post payment service was terrible. It's cost me an additional $6400 (AUD) over and above the payment made to Magna Thomson in South Africa, which as per contract was the all in payment for the move. The container arrived in Brisbane 21/12/2022. They changed collecting agents, after I followed up with them on 21/12/2022 for the expected delivery date. They did not notify the new agents of the container had already arrived in Brisbane. So it sat in customs until 28/12/2022. I've had to follow up with them constantly. Their lack of accountability, assistance and efficiency and also led to me not having received my furniture over a month later from our agreed / discussed dates. To date I'm still waiting for my furniture to be delivered. On the positive side Conroy Removals in Brisbane have been great in providing updates and feedback.
Moved from Ballito (South Africa) to Brisbane (Australia)