Optimum Removals



Average score of 8.7 out of 11 reviews
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Optimum Removals
48 Hydro St, Stikland Industrial
7530 Cape Town
062 980 1990

About moving company Optimum Removals

Whether you’ve got to move your things to the next town, or right across South Africa, Optimum Removals can help you with various solutions. Optimum Removals is a small, and relatively new, company which takes care of your home furniture removal needs and carefully transports your goods from point A to point B.

Services

National moving
Man & Van

Type of Mover

Unknown

Associations

Optimum Removals is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

National moving
Man & Van

Type of Mover

Unknown

Associations

Optimum Removals is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 11 reviews for Optimum Removals.
Write a review

Recommendation

[name removed by Sirelo] was really helpful and accommodating when we moved from JHB to CPT. He was extremely patient, explaining all the nuances with the different insurance types and our back and forth for moths prior to the move. The majority of the moving staff were really pleasant and courteous (there was one guy who was quite rude, but you can't be all things to everyone all the time). On the day of delivery, they called us from the truck to say they were about an hour away from the house, but ended up taking nearly 4 more hours to get there, which impacted our planning (we had some stuff we had to get from the shops that day and because we had to wait for the truck for 4 hours, we ended up only getting to the shops after they'd offloaded, which wasted most of the day). It would be helpful if there was a way customers could access the tracking app to see exactly where their stuff is in transit and could plan accordingly. Overall though, really great service. I would (and have) re.. Read more

Pros and cons
customer service
helpful and friendly
one mover guy was a bit rude
some boxes got a bit wet (from the dishwasher)
Moved from Johannesburg (South Africa) to Cape Town (South Africa).


Recommendation

Very professional moving company! They delivered on their promise. The 4 staff members that arrived at my house to upload into the truck was professional and super human fast! Thank you for everything you did for me and my family

Pros and cons
Great service
Regular follow ups with the client
nothing to mention
nothing to mention
Moved from Cape Town (South Africa) to Johannesburg (South Africa).


Recommendation

This was removal of a few items from my garage in Cape town They were on time to collect and all the guys were very efficient and so it was done within an hour ! The arrival of the truck in Johannesburg was earlier than expected so that led to confusion just lucky the maid was at the house and could let them in and accept the items on my sons behalf and as there was no contentious issue i no follow up was needed .

Pros and cons
friendly service
caring company
Moved from Cape Town (South Africa) to Johannesburg (South Africa).


Recommendation

Their service is awesome!!! Their team of movers is friendly and helpful . Everyone from management to the movers has a willingness to make whatever plans need to be made - to make moving as painless as possible!

Pros and cons
Great service
Quick response
Moved from Cape Town (South Africa) to Cape Town (South Africa).


Recommendation

We moved from Cape Town to Pretoria. [name removed by Sirelo] was the first person I spoke to. He was professional. Put me at ease, and although their quote was not the cheapest one, I could sense they care about people. No request was too big or too small for them. They were timeous, friendly and stayed in contact with us. The team from Cape Town and Johannesburg were both professional and courteous. Moving was stressful but we received the assurance that they will take care of us and they kept their word. [name removed by Sirelo] and Team, thank you so much. We will highly recommend you to all our friends and family.

Well done Optimum Removals!!!

Pros and cons
Great customer service
Professional
Nothing was bad to report
Moved from Cape Town (South Africa) to Pretoria (South Africa).


Recommendation

Had the best service from Optimum Removals. Not only where their pricing competitive, but they really did pay attention to detail around looking after my valuables. They were also on time and what they promised they delivered.

Highly recommended and will use them again in future.

Moved from Cape Town (South Africa) to Johannesburg (South Africa).


Recommendation

Optimum Removals have been our go-to movers - we have moved to CT and back without any hassles.
The guys are punctual and works carefully with fragile items.
I would recommend them to anyone looking for a stress-free move.
Thank you!

Moved from Johannesburg (South Africa) to Cape Town (South Africa).


Recommendation

As I had not been able to find a flat to move in to, I needed to know what went into every box. I started packing before I even got quotes. The Optimum office staff were particularly helpful particularly as my final delivery destination had to change. They kept me updated throughout the move and were very courteous. Optimum crew arrived early at my request for the move and in addition to their packing they secured with tape all of my boxes as well. As the last box left I was outside ready to leave. The friendly crew wished me a good trip and advised me early enough when they were arriving at the storage facility.

Pros and cons
Courteous and friendly staff
Helpful with explaining the process
A couple of items got cracked
one removable Director's chair back got mislaid
Moved from Cape Town (South Africa) to Johannesburg (South Africa).


No recommendation

A company that messes up, then promises to fix it and you never hear from them again.
Moved my home possessions from JHB to Cape Town.
It rained on the road trip down, their truck leaked water badly and landed up damaging my furniture, the owner [name removed by Sirelo] promised to fix it, still waiting 6 months later.
Not only did their leaking truck damage my furniture, they broke a piece of glass 6mm thick through thier negligence, but blamed it on the road causing the truck to viabrate which in turn broke the glass. (Their response, 'read the small print, we not responsible '.
Over and above this, things went missing when loading and off loading, once again, 'Not their problem once again' read the small print'.
They also decided to remove our pot plants from their truck that they loaded on the day of the move, at their overnight stop.
Reason they used was, they had to load another customer, and didn't have enough space, this was done without our permission or knowledge, then.. Read more

Moved from Johannesburg (South Africa) to George (South Africa).

Response of

Dear Tony,

Thanks for your review.

Just to bring clarity to the complaints you brought to light.

1. The heavy rains did indeed reveal a flaw on one of our trailers but what was discovered as a setback actually helped us to resolve a problem and the trailer were repaired.
2. We did not forget about you regarding your dressing table that got a bit of water damage in the proses. The offer still stands that we will come and fetch your Dressing Table, have it fixed on our account and send it back to you. The only reason we haven’t managed to attend to this is we are situated in Cape Town and do not that often have trucks driving through the neighbouring areas of Mosselbay and we’ve entered the busiest time of the year now making it even more difficult. But like we said, our offer still stands to have this fixed for you.
3. Regarding the glass. It is true that due to the vibration of the truck, fragile items like your mirror could get damaged along the way. With this I would like to remind you that you did confirm our proposal by accepting Transit insurance (that only covers for accident, fire and theft in the event of accident) and not All risk insurance. If All risk insurance was arranged this wouldn’t have been a problem.
4. The items you claim got missing, I understand, were valuable rings you placed under your mattress? As mentioned on our contract, Optimum Removals do not carry valuable items like e.g. Jewellery.
5. On the Pot-plants; The quantity and sizes loaded was way more than what was stated on your inventory, causing that it took the space allocated for the next client we had to collect the following day. We were supposed to charge you more for the extra space you utilized but we didn’t. Instead we decided to still try and accommodate you, by taking it off the truck and collecting it with the next truck passing through.

Regards,

Optimum Removals

Published on:



Recommendation

Want to compliment Optimum for their professional and effective service and also like to recommend them to anyone that is looking for a reputable moving company. We’ll definitely use them again in the future!

Pros and cons
Professional
Effective
Moved from Witbank (South Africa) to Hermanus (South Africa).


Recommendation

We would like to thank Optimum Removals for their excellent service, and the best price too. We entrusted them to move our furniture from JHB to Cape Town, they collected on time, packed everything securely and with great care. They also delivered everything successful as promised and on time.
The Optimum staff that came to our house to collect were great, the same 4 guys delivered our goods in Cape Town they are really very professional in everything they did. We would gladly recommend them to our family and friends.

Pros and cons
Excellent Service, Professional and friendly Staff
On Time Collection and Delivery
Moved from Johannesburg (South Africa) to Cape Town (South Africa).

Headquarters

Optimum Removals

48 Hydro St, Stikland Industrial
7530 Cape Town
062 980 1990

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