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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
17We were not advised that this was the end of dealing with [Nam removed by Sirelo], we just had ZERO communication, you cannot get through to the landline, excuse being they are working on having it repaired.
Eventually out of desperation and trying to find out where the container was, if it had been sent yet and did everything fit in the container (goods were loaded into a truck and then had to be repacked into a container in Cape Town) I got hold of [Name removed by Sirelo], who is the Branch Manager...
Lies after lies, I have the emails to confirm the lies...
I was told the container was loaded on the vessel and the vessel was delayed in sailing by 2 days due to wind in Cape Town, completely understandable as I am aware of Cape Town wind however, I had requested the B/L, which i was told they do not have yet and this would be provided as soon as they have received it from the shipping line. This was on the 23/02/2026.
I continued to request a copy of the B/L
On the 05/03/2026 Kevin advised he would request the B/L and send it to me
Fast forward to 20/03/2026 after having to get hold of the Managing Director to get answers, as I was not receiving any response, I then go the B/L, interestingly with no dates on it, so I tracked the container myself, only to find that the container was only packed at Overseas Moving Scene on the 06/03/2026
So the questions i had asked, Did everything fit into the container? When is the vessel leaving? What is the ETA? ALL of these questions were answered with lies.
The container had not even been packed at this point. So if you want to do business with a company that cannot tell you the truth and that you are unable to get hold of telephonically then this is the company to use.
I certainly cannot recommend them to anyone as I found this to be absolutely shocking.
If you don't know the answer to something, say so and get the correct answers and give factual information to your customer. This is lost on [Name removed by Sirelo] i'm afraid. He would rather tell you complete garbage and then not answer you, or when he does he is just blatantly rude, belittling!Read more
On top of this, when I got my belongings (5 months after the departure!!!!!!) boxes are missing. It means that some of my stuff have been stolen (e.g. my watch, kitchen stuff, a side table, my ironing board, etc, etc etc.......). Then, some of my paintings are ruined because they arrived with water stains.
And when I contacted this Mr [Name removed by Sirelo] to tell him, HE NEVER ANSWERED ME!
This is a band of thieves and DO NOT TRUST THEM!
When the date arrived, I received a pleasantly surprising call that the crew will see me in an hour to deliver the furniture. Not even one spoon missing!
I was blown away!





