South African Relocations

8.1
Out of 67 Sirelo reviews
81% of the users recommend this moving company
This moving company scores a 8.0 out of 87 reviews on other platforms.
pro
Price
17
pro
Professional
16
pro
Packing of furniture
12
con
Communication
7
con
Packing of furniture
3

Request quote

Compare South African Relocations with 4 other movers and save on your moving costs
Request a free quote
Compare with 4 others movers

About South African Relocations

South African Relocations is a leading international specialist with offices in Cape Town, Johannesburg, Port Elizabeth and Durban.

1 Kyalami Plaza, Killarney Gardens
7441 Cape Town

Branches

Durban
Unit 4 Capital Park Mt Edgecombe, 4302, Durban
010 3126 044
Johannesburg
484 Sunbeam street, Centurion 0157, Johannesburg
010 3126 044
Show all branches

Services

International removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Type of Mover

Unknown
8.1
Out of 67 Sirelo reviews
81% of the users recommend this moving company
This moving company scores a 8.0 out of 87 reviews on other platforms.
Write a review
Review
Type of move
67 out of 67 reviews shown
Best move ever! Friendly helpfull staff that took care of everything. Reasonably priced. Thanks guys.
pro
On time
pro
Took care with moving stuff
con
Some special wrapping not done as per quote
Moved from Randburg (South Africa) to Pretoria (South Africa)
flag-review
They were very approachable throughout . The actual move was done on time, without any hassles whatsoever.
Moved from Sandton (South Africa) to Sandton (South Africa)
flag-review
Everything was perfect. What more can i say? Price, communication, packing, delivery, documentation all perfect. The staff are wonderfully kind, patient, trustworthy and informed. This helped a lot since we were very stressed about moving, and during Covid.The packaging was top, nothing broken! I most definitely recommend them. Thanks [Name removed by Sirelo]!
pro
Everything.
pro
And Everything else. 100%
Moved from Capetown (South Africa) to Delft (The Netherlands)
flag-review
Relocating is a very stressful process, however we made contact with South African relocations and FROM THE START , It was made easy, the representative [Name removed by Sirelo] was an absolute gentleman, he completely took us across the board as to the full process, empathy, understanding , making it easy and most important was consider it done... from the beginning to end the team was exceptional , kept informed along the process and rest assurance was an absolute pleasure to deal with the team.... keep up the good work team.... you guys are amazing

[Names removed by Sirelo]
Moved from Johannesburg (South Africa) to Gosborne (New Zealand)
flag-review
Everyone there is very helpful and kept in communication with us the entire time updating status and coordinating drop off at our house. Our American shipping company messed up the paperwork but these guys went above and beyond to help in every possible way. Great job.
Moved from Renton (United States) to Pretoria (South Africa)
flag-review
Definitely not the best packers. They never heard of wrapping each item individually. They “mass”wrap porcelain. Carpet not well sealed against water. Arrived rotting and wet (no insurance payment because it was not specified). Silver tea-set handles and lid broken off . The packaging is a HUGE problem with this company AND THEY DO NOT TAKE ANY RESPONSIBILITY.
pro
Arrival in Edinburgh worked well
con
No idea of packing
Moved from Somerset West (South Africa) to Edinburgh (United Kingdom)
flag-review
Congratulations SA Relocations & [Name removed by Sirelo]!!! What an awesome experience we have just had with your company! Our 20 x Foot Container has arrived in Ireland intact!! Having heard of some containers arriving abroad with great damage to goods, we were anxiously awaiting to see what damage we may have incurred, only to find one glass had cracked! This positive result can only be accounted for by the the excellent packing expertise your company provided. Your packing staff were such a delight to have in our home, seeing them treat our loved items with the uttermost care! They were simply such a pleasure. From the first phone call made to your offices, the service has been of a professional level beyond expectation. [Name removed by Sirelo]! What a service orientated gentleman you are !!! Available 24/7 to resolve any of our concerns, resulting in making our move such a pleasant and stress free experience. We cannot but recommend SA Relocations to anyone moving abroad and wanting the assurance that their interests will be taken serious! Once again, Congratulations is in order and a heartfelt appreciation from the Burger Family.
Moved from Germiston (South Africa) to Dublin (Ireland)
flag-review
SA Relocations helped us fly our beloved kitty Sid from SA to Germany, in trying times because of Carona restrictions and difficulties. Sid arrived safely and on our flight which we have heard is not always very easy to get accomplished at the moment because of Covid.
We are so grateful to [Name removed by Sirelo] at SA Relocations
pro
On time, professional, helpful, always available
pro
Caring, kind, helpful.
Moved from Randburg (South Africa) to Frankfurt (Germany)
flag-review
Was working with an Agent [Name removed by Sirelo]. She went above and beyond to make everything easy and worry free. Was excellent service. Thank you so much SA Relocations.
pro
Full service
pro
Easy to get hold of Agent.
Moved from Agen (France) to Ballito (South Africa)
flag-review
The company that we chose initially could not help us before we will have left SA. South African Relocations, however gave us an affordable and professional service straight away. They repacked our stuff in the blink of an eye.
pro
Trustworthy
pro
Affordable
Moved from Kimberley (South Africa) to Newtowngore (Ireland)
flag-review
Excellent from start to end, our contents were so well packed, we did not have any breakages. We were informed of our containers progress from start to end. Even in the middle of Covid our shipment arrived a couple of days early!
pro
Customer Service
pro
Expertly packed, no breakage
con
Nothing
Moved from Durban (South Africa) to London (United Kingdom)
flag-review
their representative went around my property with me so she could be sure about what I wanted to move. she could then price I properly and ensured that when the guys came to move me they had everything that they needed. They were on time, prompt and very helpful and professional.
pro
cost
pro
personal service
Moved from Cape Town (South Africa) to Caterham (United Kingdom)
flag-review
We changed movers midway due to liquidation of original couriers. In a desperate attempt to get our furniture back I phoned around got hold SA Relocations.

From the first call they were friendly, knowledgeable and most of all took charge and got our goods into their warehouse within a day from first contact. Upon arrival at their warehouse, the goods were inspected and they made us aware of the fact that our furniture were packed with substandard material. SA Relocations repacked everything.

I was amazed at the speed and efficiency with which they worked, and all their packers were knowledgeable and experienced. Thus far I am very happy with them and forever grateful for finding them in time.
pro
communication
pro
efficient
Moved from Pretoria (South Africa) to Sydney (Australia)
flag-review
On collection day [name removed by Sirelo] and his team were totally professional and kept me informed throughout the process. Their packing skills from carefully packaging glasses to creating boxes for bicycles and guitars was amazing to watch.
pro
Professional
pro
Speed
Moved from Cape Town (South Africa) to Brighton (United Kingdom)
flag-review
After my Brother in law suggested using South african relocations, I decided you know what, lets just give them a go. They arrived on time on the packing day as they promised and the crew members were very friendly and sooo efficient. All the furniture was wrapped well even the bicycles:) and they also brought some wardrobe boxes to use for my clothes. Our saleslady Sharon stopped by to check on the guys and reassure us and make sure the team was packing the special items as we wanted them to do. Thanks to them to make this stressful move to an Ultra smooth sailings all the way. Recommend to all.
pro
Take care when packing your items
pro
Very friendly and professional team members
Moved from Stellenbosch (South Africa) to Ontario (Canada)
flag-review
[Name removed by Sirelo] conducted himself in a perfectional manner from start to finish in all aspects.
From the outset [name removed by Sirelo] answered my many questions in details. He was in continuous contact with me during the whole process. Even during these difficult Covid times the company lived up to their commitments. The packing team who were outstanding in all aspects. They worked tirelessly because of deadlines and everything was packed with care and consideration for maximum packing space utilization into our container. I pleasure to work with. Keep up your excellent work.
pro
Communication
pro
Openness right upfront
Moved from Dolphin Coast/ballito (South Africa) to Pedang Lelang Langkawi (Malaysia)
flag-review
If you're planning on moving, just know that it is no picnic! It is so important to find the right relocation agents! Things are stressful enough, let alone worrying about the safety of your personal belongings.

Firstly they were more responsive on Sirelo and by far the most helpful on inquiry. Our International Moving Specialist, [name removed by Sirelo], was exceptional in providing advice, information and keeping us up to date. We were booked for 3 days of packing, Our first day with the packing crew was such a breeze, they came in, got the lay of the land and got cracking. A second crew arrived mid-afternoon to assist and packed two-thirds of the load. We may not even need the 3rd day after all.

I honestly have nothing negative to say about SA Relocations.

Thank you [name removed by Sirelo], Thank you SA Relocations!
You guys are rockstars!
pro
Informative & Helpful
pro
Genuinely Friendly
Moved from Roodepoort (South Africa) to Kildare (Ireland)
flag-review
After an initial estimate of our move taking 6 to 8 weeks of moving we arranged for our contents to be collected late January, expecting it to arrive March. It was delivered in June - 19 weeks later!
What was more astounding was that it was after only a response to our enquiry on week 4 that we learned that the shipment would be delayed. This company's communication is very poor, our experience is consistent with many other similar reviews.
Their excuses for the delay were Covid related, but no evidence was provided that this was the case.
After submitting a missing/damaged items claim I received no response.
We have advised friends not to use SA Relocations, and I cannot discourage people more from using them. There are far better movers out there. We could not fault the team that came to pack our stuff, but the service (logistics and communication) from the office staff was really poor and resulted in a stressful and unpleasant experience. Giving them a single star seems generous.
pro
Packing crew were great
con
Communication
con
Time to delivery container
Moved from Cape Town (South Africa) to Ottawa (Canada)
flag-review
At first the first in PE were great no problems, then it started. They only informed me once I was at Johannesburg airport that I needed to pay more as the quantity exceeded, so there was a delay in our container being sent. Then once i got no further information from them was contacted by the UK counterpart for further information which they had never given me. That was a rush otherwise my container would not be allowed to be offloaded. The worst still to come, when they can to deliver I was horrified in how so many boxes were damaged and the guys offloading were throwing the boxes around. Once started unpacking, we had so many breakages and damaged property it was scary. Contacted them to let them know about the damages and what they will be doing about it, well absolutely nothing all they have done is ignore emails and there response to how to fix some of the property is laughable (eg. Glue glass back together) it has been almost 2 years and still nothing from them. I would not recommend them at all.
pro
Port Elizabeth ok service
con
Customer care
con
Don’t bother when they have caused damages
Moved from Port Elizabeth (South Africa) to Alsager (United Kingdom)
flag-review
Response of
Hi L.C,

I am so sorry to read the experience you had with our us. As we strive to have our clients leave us with a great experience.
Kindly please would you provide with with your name or Client ID as I am not able to locate you with the name on your profile,then I will be able to look in to this and revert back to you very speedily.

I look forward to hearing from you.

Warmest regards
SAR Team
Very professional. Staff treated my stuff with the utmost care. Friendly staff and extereley helpful
Moved from Paulshof (South Africa) to Cape Town (South Africa)
flag-review
Response of
Good day,

Thank you for leaving such a wonderful review.

We are pleased that you had such a great experience with us.

I wish you all the best in Sunny Cape Town.

Warmest regards
SAR Team
It has been an absolute pleasure dealing with your company. From the initial meeting with [name removed by Sirelo] to delivery of my goods in Ireland.
Covid19 arrived and threw a spanner in the works for everyone with shipping coming to a grinding halt causing a backlog and delays. During this time [name removed by Sirelo] was always available and kept me up to date as to what was happening. On collection day the packing crew arrived on time, the goods were packed quickly and professionally. [names removed by Sirelo] and all at the office were wonderful and very helpful with ensuring all necessary documentation, insurance and customs clearance was attended to. Any questions or concerns I had were answered promptly.
My thanks and gratitude to you all for making the stress of moving internationally as easy as possible.
Moved from Cape Town (South Africa) to Ardrahan, Co. Galway (Ireland)
flag-review
Response of
Dear G.M,

Thank you for taking the time to leave such a wonderful review.

Reading reviews like this just leave our team smiling!

I wish you all the best in Ireland.

Warmest regards
SAR Team.
They were Very professional. Their packers were , well organized along with the foreman. foreman. On time and efficient.
pro
Efficient
Moved from Cape Town (South Africa) to London (United Kingdom)
flag-review
Response of
Dear D.H,

THank you for leaving such a great review!

We do hope you have a wonderful future in London.

All the best,
SAR Team
Despite the local Scottish company (avoid Matt Purdies at all costs) being totally inept, they packed my items beautifully . They also chased Purdies and stopped them from reneging on the original unpacking contract. They also chased Purdies daily as they left my container in customs without chasing things up. While I eventually had to step in myself to have goods released as Purdies were incapable of doing so, I had full support from the SA Relocations’s team and wholeheartedly recommend them and would use them again. I was only let down by the company (Purdies - but specifically [name removed by Sirelo] who was supposed to be in charge of receiving my container) in Scotland. However, this despite being out of SA Relocations’s hands, they emailed and called daily trying to provoke some action from Purdies.
pro
Correctly identified fragile and difficult to ship high value items
pro
Were the only company that had correct customs info on shipping “tricky” items.
con
The only negative was the local company who collected my container in Scotland. Totally out of their depth
Moved from Cape Town (South Africa) to Isle Of Lewis, Outer Hebrides (United Kingdom)
flag-review
Response of
Dear Cat,

Thank you for taking the time to leave such a lovely review. As we always want our clients leaving with a fantastic experience.

I will most certainly ensure that our team takes the above on board with regards to the agent.I will as well give them through the message.

I hope you have a wonderful future in UK.

All the best,
SAR Team
They were quick when quoting us. The sales person was a treat so deal with. I dealt a few times with [name removed by Sirelo], who assisted the sales person. She was just as lovely. I was supported through the whole move with reassurance. Their packing was great. Everything fit in the container. We received our beloningings with no damages as of yet. We still net to go through a few boxes, but overall I am over the moon!
pro
Packing is very professional
pro
The price is very good
Moved from North West (South Africa) to Palmers North (New Zealand)
flag-review
Response of
Hi Debbie,

Thank you for leaving such a great review! I am so pleased that you had such a good experience with us and that you had no damages.

I do hope that you and your family keeps very well in New Zealand.

All the best,
SAR Team
The overall process was very easy and the team handling the move was fantastic. There were no issues or problems. They came and packed everything professionally and with great care for my belonging. Many items double wrapped to protect them. The items were maintained in a safe warehouse until my visa was approved. When shipped we were able to track the container to all locations, its delivery to the port in SC and then to the house. Everything arrived safely and there was zero damage to any items. Highly recommend this company.
pro
Professional
pro
Thorough
Moved from Pretoria (South Africa) to North Carolina (United States)
flag-review
Response of
Dear Cornelia,

Thank you for taking the time to leave a review, especially such a lovely one.
We are left smiling after reading your review. I will most certainly pass on the message to my team.

I hope you have a wonderful future in the US.

All the best,
SAR Team

24/07/2020:
Edit/follow up: After posting my review, South African Relocations said that I had left my passport in the container and that this caused lots of these things, including me having to get a new passport and visa (?!). Maybe they mix me up with another client as none of that happened. AT ALL. They sent that blatant lie to Hello Peter, to try to get my review removed (I was able to back up my story with Hello Peter so it's not removed) and now they posted it as reply to my review here on Sirelo. I also noticed how [name removed by Sirelo] posted a 5 star review on Hello Peter after my review. It might be a coincidence that a certain [name removed by Sirelo] works at South African Relocations. Also, further coincidence is that there are 5 five star reviews after my review on Hello Peter in the course of 2 days, where normally there's only about 5 reviews per month. SAR could have asked clients to post, but it's still fishy, especially as one of them is from [name removed by Sirelo].

All this further strengthens my believe that SAR can not be trusted and won't take care of customers if something goes wrong, while also not taking care of them as they should, in my case costing me money.

Note: while SAR has asked me to send my passport to them to attempt to get an exemption of VAT and duties, I had discussed, and agreed with SAR that I wouldn't fall under the exemption and would pay VAT and duties. The courier had been to SAR offices with my passport but no one was there to pick it up. It was thus held at the post office close to SAR offices until we tracked it and they were able to pick it up (Thank you, [name removed by Sirelo]). Nevertheless, I have a second passport I travel on. Also, I get a visa upon arrival, never travelled with one to SA. Again, I don't know where they got the 'passport in container' story. Also, it has nothing-zero-zilch to do with the fact that they messed up, and cost me a lot of money. And now they are lying to discredit my story.

17/07/2024
SAR started the paperwork needed for clearing customs in South Africa way too late, causing my container to be stuck in customs for much longer than needed. This caused much higher costs that were billed to me and for which SAR didn't take responsibility. Also, they communicated several times to me about the arrival of the container, for which I had to fly from the US to South Africa, at one point causing me to have to cancel my flight from USA to SA the morning of my departure: SAR had told me the container was released, then told me the morning of my departure that it wasn't. This was apparently miscommunication from their subcontractor. I then also had to pay extra for SAR to arrange reception of my container at their warehouse, etc. All of this felt like a scheme to get more money in the hands of others, all coming out of my pocket. I would never work with them again.
con
Waited two months to start filing paperwork for customs, essentially when my container was already in SA, causing higher costs that were billed to me
con
Communicated very badly about arrival of container, causing me extra costs in changing flights and warehousing costs
Moved from New York (United States) to Johannesburg (South Africa)
flag-review
Response of
Thank you for your review however your are a client of Ziegler Relocation not SA Relocations We did the customs clearance and delivery to your door in South Africa.

The reason for your issue was that you had packed your passport into the container when it left the US and then you wasn't able to leave the US and had to wait for a new passport/ US Visa, Its is South African customs requirements that you must be present yourself at customs in South Africa in order to have your goods cleared duty free, The container was then flagged and stop by customs and the related charges where not covered by Ziegler Relocations and we where instructed to bill to you.
This was my first time dealing with a removal company and I'm happy I chose them. Not only helping me through the process but also making sure I was worry-free. Their patience is inspiring. They also have the best pricing out of every other company in South Africa. Trust me I looked for quotes like nobody's business. Their service was on point and my goodies arrived safe and sound. Thank you to [name removed by Sirelo] patience with me and my never-ending worry.
pro
Pricing
pro
Communication
Moved from Cape Town (South Africa) to Durban (South Africa)
flag-review
Half of our shipment didn't arrive in New Zealand, and they still don't know where that half of our shipment is, there's a lot of sentimental and irreplaceable items between the items that didn't arrive. They are very poor with replying to our emails when we email to request feedback. Our shipment also took very long to arrive in New Zealand from when they collected in South Africa. Took 5 months.
con
Communication is almost non existent
con
They lost part of our shipment and don't care
Moved from Pretoria (South Africa) to Wellington (New Zealand)
flag-review
Response of
All the items we picked up from your collection address have been deliveries as per the contract and inventory. Our normal delivery shared containers to NZ is 4 months however due to the worldwide lockdown there may have been a small delay which we did our best to reduce. We apologize for this delay.

There is an on going issue regarding some missing items that your husband dropped off at our warehouse and was to be added the shipment after we collected which unfortunately we can not find any records of, however we are working hard to find and reunite you with valued items.
Before the contract was signed and paid for, everything seems fine. Once this was done, the teams were late on arrival to pack. No communication sent to us and we could not reach anyone to assist. The packers then rushed and packed everything up 4 hours later than schedule causing issues with the new owners and travel arrangements for me to the new temporary rental. Rude and sarcastic packers, unhelpful supervisor, rough handling of possessions, then no contact after goods were collected to go to the depot. I had to constantly follow up. No updates and unable to reach the consultant for a long while.
On arrival, items were broken and a mirror is missing. All frames and mirrors were labelled 'mirrors' making it difficult to check against the inventory list which was not even accurate. I have sent 2 e-mails to the company and 3 months later still no reply. We cant claim from insurance as it seems that the item is not identifiable from the inventory list. Still no contact from the company. Utterly disgraceful service.
Moved from Johannesburg (South Africa) to Utrecht (The Netherlands)
flag-review
Response of
Dear SA Relo Client.

Due to the 1000s of client we move every year we can not identify you in our system by the M.H initials published.

We take these reviews very seriously and wish to reply, kindly furnish us with your full name.
Its so sad that it comes to this point that i feel people should know about our long and unsatisfied experience. At this point we do not have words, we tried to talk to the manager multiple times and still no feedback or call back. It feels as if everybody in this company that we talk to is untrue and lying.

Very poor communication after the company send us our quote for a 20ft container(SINGLE NO SHARING WE DON'T WANT OUR GOODS TO BE WITH OTHERS SO NOTHING CAN GET MIXED UP.) Our emails states this very well and the person consultant even said its a lot more expensive to do this with our small quantity of goods,our reply to that was it does not MATTER we will pay for the big quote amount. Invoice paid. We were told to let them know as soon as we have our address for our goods to be delivered in the States. We send them an email with updated info the 5th of Jan,we received an email they are waiting for the payment, this payment was done on the 19th of December?I phoned them story after story and we got someone to talk to about our account to get more details about shipping ect. We had to keep phoning them for updates not keeping us updated. Then they lady apologised about the situation and our goods is shipped.

Happy..........
Received an email from imports in the states that our goods should be arriving by..... And it is a shared container!!!!!!!
We paid an enormous amount of money not to use a shared container. I phoned the company to confirm about the shared container, the receptionist phoned me back confirming yes and with a few other peoples goods in the shared container. What??????? Sorry but this is not what we paid for? The manager will phone me back, 5 working days later still no one called, we called again today,then someone else helped us. Explaining to her the situation,she told us that is what they do if all the goods don't fit in one container i stopped her telling her that we did not have a lot of goods at all. They should have informed us of any changes. She said she will make sure the manager will phone me back, he didn't?
Dear Manger i want to know about our refund amount as this was not what we paid for, then another thing we are still waiting for our goods? What if i do not get all my goods or our stuff gets mixed up as we have proof of everything packed and how many boxes ect.

Your phone call will be appreciated.
This is unacceptable.
con
Dishonest
con
Poor communication
Moved from Benoni (South Africa) to Pennsylvania (United States)
flag-review
Response of
Dear Madam,

I believe this issue was successfully resolved and all your items arrived as per the contract.

Many thanks for using our services.
My furniture was packed and taken away on 14 November 2019. After 10 weeks, I phonedto check on the whereabouts and arrange for delivery. Initially I got zero response. After a few days it became apparent that the initial contract and documentation had gone missing-and I had to resend it. Remember the full payment was done in early November already. Now, about 20 weeks later, SA Relocations is demanding more payment, since the rand started devaluating recently-taking no responsibility for the loss of 10 weeks! Also demanding the money a few days prior to arrival of the furniture in Athens, putting pressure on me regarding potential further storage fees. Speaking to the handling company in Athens- they have already been paid in full. Reading the contract: it stipulates clearly that I would be held responsible for an unfavourable changing exchange rate IF I WAS THE CAUSE OF THE DELAY.
con
Nobody contacts me to resolve this. Being held hostage.
Moved from Cape Town (South Africa) to Ikaria (Greece)
flag-review
As newbies to such a huge move my husband and l were anxious to say the least. No need to worry... every query no matter how small was explained and we were reassured that we chose the people to help us move forward in our new adventure. It feel like a family business that cares
pro
Professional
pro
Reasurrance
Moved from Cape Town (South Africa) to Dublin (Ireland)
flag-review
Helpful, reliable, friendly, caring. The day of the move I found the team to be super professional and efficient.
pro
Reliable and cost effective
con
Still waiting for our groupage container to leave south africa
Moved from Cape Town (South Africa) to Auckland (New Zealand)
flag-review
Packaging was beyond bad , totally uprofessional undertaken what it looks like by people taken off the Street! About 30% of my glass was broken inc.9mm thick glass shelf , 2 large mirrors, several glasses , glass in various paintings, sevetal plates.Most of furniture also got either dirty or damaged inc beoken off legs of cupboards! U boxes were torallt lost eother stolen/missing in transport inc.Weber braai, 2m long wrought iron hand made statue, nordic walking sticks and many mote!.This compsny is a typical startup therefore to make fast money and riding on the large Wave of emigration they cuting corners Everywhere while charging similar prices to established companies.On top duw to my move to less popular location they took from 27/11/19 when my shipment arrived in Rotterdam till 13/2/20 before they were able to deliver my decimated goods!So beware before u used them and dont fall for smooth talk and great promises as they logo says 'Because we care' it in fact is Because we dont care!
pro
Finally delivered my goods
con
Packaging and missing goods
con
Poor communication
Moved from Johannesburg (South Africa) to Krakow (Poland)
flag-review
Very professional looking after our items and delivered in record time as promised. Only 3 items were found broken.
pro
Had good contact.
pro
Reliable
con
Was not prepared for the amount of items, came with too smaller truck
con
Took too long to pack
Moved from Pretoria (South Africa) to Auckland (New Zealand)
flag-review
Such a friendly bunch of people I dealt through our international move.
Packing of glassware and electronics was top notch. Items arrived in time and no damage. Great communication and follow ups up with the move too.
pro
price
pro
packing
Moved from Alberton (South Africa) to Houston (United States)
flag-review
This company is just awesome in my eyes. I went through all the reviews and I personally cannot fault the company in any way. I moved from Cape Town to the UK in 2019 and received my furniture in 2020 as it was in storage for a while and I felt so at ease through the whole move. The staff is great, awesome actually. Really good at communication through the whole process. The removal guys are very kind and cool guys to deal with on the day when they pack your goods. overall such a good move and I would use them again should I move back or send more furniture.
pro
packing
pro
communication
Moved from Cape Town (South Africa) to Cambridge (United Kingdom)
flag-review
Everything packed by 13 December and supposed to head to Durban and onto container ship on the 17th according to our consultant.

Over 6 weeks later and it is not yet loaded onto a container ship yet.

Everyone including the CEO ignoring us at the moment which confirms that there are problems.

Not what you’d expect from a solid company whose tag line is’ because we care’ and my suggestion is you think long and hard about using them
pro
Good consultant (although she’s ignoring us now)
pro
Fair price
con
No communication, even CEO [name removed by Sirelo] ignites is
con
>6 weeks and container hasn’t left yet
Moved from Lanseria (South Africa) to Auckland (New Zealand)
flag-review
Response of

Dear Alan,

I have tried to call you earlier to discuss this matter however neither of your phone numbers on file are working.

I just want to highlight a couple of things regarding your shipment that have forgotten in the review of our service today.

1 - We had to apply for ITAC permits for your car as this was not done prior, The ITAC office was closed over the festive period this is out of our control and we had to hold in storage free of charge.

2 Once we received the permits to ship your car, we book the next available crew to load, transporter and container vessel, We submitted your export documents for release and SARS customs red flagged your shipment for inspection at loading.

3 - Again we booked a 3rd loading day at our cost as per the direction of SARS and the container was loaded and sent to port.

Nevertheless your shipment was loaded about 2 weeks ago and your wife who's contact details are in our system has been sent all the details of the vessel, ETA, container number etc. We will continue to keep her updated.

Saying we don't care is rather unfair when in fact we have taken on all these additional cost (storage, staff booked for loaded 3 times, SARS inspection, ITAC permit etc) when in turn should have been charged back to you, Yet we are to be blamed for delays which are out of our control.

I'm sorry that you feel this way about South African Relocations, I would like you to know we most certainly do care about you and all our clients whom we highly value, however there are a number of aspects we do not control in the process and unfortunately this has delay your shipment. Should you wish to discuss this further I am always available on 021 012 5257.

Regards
Kyle
Wonderful company to use. the team took great care of packing our home. Our goods were delivered to us and everything was there and not damaged. We have another storage unit which we are looking to ship in a few months, we will most certainly make use of them again.
pro
Very well priced
pro
the packing is to perfection
Moved from Gauteng (South Africa) to Hanover (Germany)
flag-review
We made use of them going to the UK. The team who packed our house was so friendly to us, patient as well.
Our goods came in great condition, everything was there. We only have great things to say about the company. The best part was the continuous communication and fast service.
pro
Communication
pro
Packing
Moved from Cape Town (South Africa) to Yorkshire (United Kingdom)
flag-review
Horrific, quote was wrong, still not shipped, i have everything on email if you are interested. Its just been a arduous process and is still continuing
con
Not shipped as promised
con
Quote adjusted 3 times
Moved from Pretoria (South Africa) to Calgary (Canada)
flag-review
Response of
Dear E.F

I have tried to call you again to discuss you comments however your number is no longer in use.

I am sorry to read your dissatisfaction in our service, I did explain over the phone last year that we had quoted on 40 odd items and in fact collect over 80 items, I then even gave a discount on the extra items.

The goods did leave South African within 2 to 3 weeks of collection to Canada including transferring from JHB to CPT this is by far quickest shared container service in South Africa.

I would like you to know we most certainly do care about you, Should you wish to discuss this further I am always available on 021 012 5257
What a wonderful moving experience. Not only were they so patient with all my questions, they even went so far as to send a fellow South African to Luxembourg to deliver my belongings. All in perfect condition. Wonderful team and I am so happy I chose them.
Moved from Johannesburg (South Africa) to Luxembourg (Luxembourg)
flag-review
Just amazing, outstanding experience. The packing team arrived on time, they were professional, engaging .... they were there from 10h10 to 16h00 and we had discussions about all subject, loads of banter and laughs.

We were able to track our ship (Santa Rosa) from the time it left Cape Town until it arrived in London. We were constantly kept updated by the Cape Town office team as well.

7 weeks from collection of our furniture etc, delivery and unpacked at our home in Bristol.

The UK team - outstanding as well, constantly kept us in the loop and the delivery and unpacking team, amazing - so friendly and accommodating.

BIG BIG BIG THANK YOU TO SOUTH AFRICAN RELOCATIONS CAPE TOWN - YOU DID AN AMAZING JOB.
pro
Attention to detail, on time, constant updates, price was excellent and was well worth every penny spent
Moved from Simons Town, Cape Town (South Africa) to Bristol (United Kingdom)
flag-review
efficiently moved from SA to the UK,Good were protected wonderfully. we had no problems along the way. The team who packed my goods were lovely. The communication through the process was good.Delivery was made, and I am so pleased to say that nothing has been damaged. THere were no extra charges as well. Thank you SAR for assisting us through the move.
pro
communication
pro
professional
Moved from Paarl (South Africa) to Perth (United Kingdom)
flag-review
Delivery took much longer than expected. Needed to rebook flight tickets despite promises ( numerous times)of delivery after ten weeks. Unprofessional conduct eg forgot to send emails to communicate. Broken glassware. Wooden furniture had masking tape on. Utterly unprofessional. Utterly lacking in communication by phone or email. I’ve given them longer than a month to respond after delivery. Manager phoned but failed to understand what the problem was. Ie lack of communication between staff members too. A month later I am still waiting for the manager to respond.
pro
Their agent in the Netherlands were honest and professional
con
Ooops. I forgot to send the email. ( who says this in a professional business situation?)
Moved from Cape Town (South Africa) to Vernet Les Bains (France)
flag-review
We used them for a second time. They were friendly, and on time for the packing day just as last time. Our goods were packed and taken away. My husband and I recieved our belongings, everything is there and they ensured that everything was packed very well as there was nothing broken. If we do ship again, we will most certainly use them. As they keep you very well up to date with everything.
Highly recommended!
pro
service
pro
price
Moved from Durbanville (South Africa) to Bielefeld (Germany)
flag-review
Direct communication, no hidden hidden costs or unexpected delays. Only communicating via email there were no mistakes items were collected at one door and delivered at the next.
pro
Fair Price
pro
Easy paperwork
con
Took items 7 months to arrive
Moved from Johannesburg (South Africa) to Waikato (New Zealand)
flag-review
what a great experience from start to finish. I had no damages. I was updated every on everything. A big thank you for all their efforts.
pro
good price
pro
no damages
Moved from London (United Kingdom) to Cape Town (South Africa)
flag-review
Everything went well in SA but a total DISASTER once our Container arrived overseas, the agent they choose to work with charged +/- R60 000 extra with 5 weeks of delay that we had to pay or else no delivery ' Daylight robbery' and nothing was done on their side, just lots of excuses but nothing concrete.
Moved from Cape Town (South Africa) to Hamburg (Germany)
flag-review
Stressful. Three people were pulling me from pillar to post. They packed anything even dirty linen on the beds that they weren’t supposed to pack as that was supposed to go in my luggage after being washed. My portable speaker went missing and they claim they didn’t see it. I am waiting to see if it was also packed otherwise I’ll make a complaint. I’ve not had any updates as yet from them.
pro
I’d recommend only if it is a few people in the house not 3:1 as I had.
Moved from Randvaal (South Africa) to Chichester (United Kingdom)
flag-review
Such a great experience dealing with this company. I would highly recommend them to anyone. An all rounder great experience.
pro
knowledge
pro
communication
Moved from Cape Town (South Africa) to North Carolina (United States)
flag-review
great experience moving back home. Such a wonderful group, back and from office is fantastic, treat them well. They are a asset to your company.
pro
customer service
pro
communicaiton
Moved from Johannesburg (South Africa) to Porto (Portugal)
flag-review
Very helpful
pro
Very helpfull
pro
Always available
Moved from Marble Hall (South Africa) to Mahe (Seychelles)
flag-review
Very happy with the shipping times. Came only 1 week later than expected (7 weeks it took for the whole process) Still 1-2 month quicker than other companies that quoted me. I am so happy with your service.
Other than that, staff is great. The packing was done good. I have nothing which is broken or damaged.
pro
packing skills
pro
shipping times
Moved from Cape Town (South Africa) to Cork (Ireland)
flag-review
My partner and I would just like to say a huge thank you for your services. We have recently received our shipment from SA in which all boxes were fully intact, in great condition and none our goods were damaged - not even a broken glass. We really appreciate the friendly services from [names removed by Sirelo], who were in regular contact and made our move from SA to the UK effortless. The packaging team were also a delight to work with - they ensured all our goods were carefully wrapped and packed. Thank you for a stress free move.
Moved from Cape Town (South Africa) to Reading (United Kingdom)
flag-review
South Africans In Ireland Facebook Group enquiry recommended them and after an on-line enquiry, they were the first to reply and produced the best quoted price which was realistic for the size of the shipment. Professional communication and service with no hassles to get customs clearance. Goods were properly packed and wrapped.
pro
Proffesionalism
pro
Best quoted price
con
No negative comments
Moved from Hartbeespoort (South Africa) to Thurles (Ireland)
flag-review
I was referred by my friend who moved to the US as well by them. Their move went well, so I decided to make use of this company. I am very delighted that I chose this company to do my move. They are very skilled at packing and their wrapping is very good. I have no damaged items on delivery as well.
Great price and skilled staff. Highly recommend.
pro
communication
pro
price
Moved from Pretoria (South Africa) to California (United States)
flag-review
I moved to the beautiful sunny cape town. Great team and movers. I highly recommend you to anyone. We only dealt over the phone as I lived in the US. Communication is top notch and ya'll are great.
pro
communication
pro
convenient
Moved from Dallas (United States) to Cape Town (South Africa)
flag-review
The company did what they promise. They took very good care of my wife and I.
We received our container in very good condition in Haarlem.
Highly recommend.
[names removed by Sirelo] are very good and were great to us.
pro
friendly professional
pro
good at packing
Moved from Cape Town (South Africa) to Haarlem (The Netherlands)
flag-review
The staff was lovely to me, the sales staff as well as the moving staff. They packed my belongings with so much care. I received my home in a perfect state as well as , the time it took to get here was 5 weeks. I am exceptionally happy and would recommend you to everyone.
pro
packing
pro
shipping time
Moved from Cape Town (South Africa) to Frankfrut (Germany)
flag-review
I received my belongings in perfect condition after I kept it in storage at this company for 3 months. It showed me that they packed everything with care and there was zero negligence. I
pro
secure
pro
packing
Moved from Cape Town (South Africa) to Cork (Ireland)
flag-review
The company is very good at what they do. Packing to perfection as stated and the staff is friendly and professional. I would highly recommend them
pro
packing skills
pro
Friendly team
Moved from Durban (South Africa) to Auckland (New Zealand)
flag-review
Very satisfied about the sales and back office.
Moved from Cape Town (South Africa) to Bergerac (France)
flag-review
Helpful, friendly staff , excellent at packing !
pro
Competitive
pro
Professional
Moved from Cape Town (South Africa) to Northampton (United Kingdom)
flag-review
I received my belongings about a week ago in Germany.
From the first moment of contact I only received such lovely service from everyone in the team.
pro
price
pro
quality
Moved from Cape Town (South Africa) to Frankfrut (Germany)
flag-review
They most fantastic job done by South African van lines ever and believe me I have moved a lot! I would recommend them to anyone.
pro
Always followed up with me
pro
Stress free
Moved from Durban (South Africa) to Sydney (Australia)
flag-review
Very professional from start to finish, Nothing was ever a issue for any of the office staff or packing crew. I will highly recommend SA Van Lines to friends
pro
Best Prices
pro
Best Service
Moved from Cape Town (South Africa) to Oxford (United Kingdom)
flag-review

Other reviews

Google
8.0
87 reviews

Questions or improvements?

Do you see incorrect information on this page? Please help us to improve this page by providing us with the right information for everyone who is visiting this website after you!
Give your feedback

Other moving companies in Cape Town