South African Relocations



Average score of 7.9 out of 43 reviews
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South African Relocations
1 Kyalami Plaza, Killarney Gardens
7441 Cape Town
021 012 5257

About moving company South African Relocations

South African Relocations is a leading international specialist with offices in Cape Town, Johannesburg, Port Elizabeth and Durban.

Services

International removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Type of Mover

Unknown

Associations

South African Relocations is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Type of Mover

Unknown

Associations

South African Relocations is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 43 reviews for South African Relocations.
Write a review

Recommendation

The overall process was very easy and the team handling the move was fantastic. There were no issues or problems. They came and packed everything professionally and with great care for my belonging. Many items double wrapped to protect them. The items were maintained in a safe warehouse until my visa was approved. When shipped we were able to track the container to all locations, its delivery to the port in SC and then to the house. Everything arrived safely and there was zero damage to any items. Highly recommend this company.

Pros and cons
Professional
Thorough
Moved from Pretoria (South Africa) to North Carolina (United States).


No recommendation

24/07/2020:
Edit/follow up: After posting my review, South African Relocations said that I had left my passport in the container and that this caused lots of these things, including me having to get a new passport and visa (?!). Maybe they mix me up with another client as none of that happened. AT ALL. They sent that blatant lie to Hello Peter, to try to get my review removed (I was able to back up my story with Hello Peter so it's not removed) and now they posted it as reply to my review here on Sirelo. I also noticed how [name removed by Sirelo] posted a 5 star review on Hello Peter after my review. It might be a coincidence that a certain [name removed by Sirelo] works at South African Relocations. Also, further coincidence is that there are 5 five star reviews after my review on Hello Peter in the course of 2 days, where normally there's only about 5 reviews per month. SAR could have asked clients to post, but it's still fishy, especially as one of them is from [name removed by Si.. Read more

Pros and cons
Waited two months to start filing paperwork for customs, essentially when my container was already in SA, causing higher costs that were billed to me
Communicated very badly about arrival of container, causing me extra costs in changing flights and warehousing costs
Moved from New York (United States) to Johannesburg (South Africa).

Response of

Thank you for your review however your are a client of Ziegler Relocation not SA Relocations We did the customs clearance and delivery to your door in South Africa.

The reason for your issue was that you had packed your passport into the container when it left the US and then you wasn't able to leave the US and had to wait for a new passport/ US Visa, Its is South African customs requirements that you must be present yourself at customs in South Africa in order to have your goods cleared duty free, The container was then flagged and stop by customs and the related charges where not covered by Ziegler Relocations and we where instructed to bill to you.

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Recommendation

This was my first time dealing with a removal company and I'm happy I chose them. Not only helping me through the process but also making sure I was worry-free. Their patience is inspiring. They also have the best pricing out of every other company in South Africa. Trust me I looked for quotes like nobody's business. Their service was on point and my goodies arrived safe and sound. Thank you to [name removed by Sirelo] patience with me and my never-ending worry.

Pros and cons
Pricing
Communication
Moved from Cape Town (South Africa) to Durban (South Africa).


No recommendation

Half of our shipment didn't arrive in New Zealand, and they still don't know where that half of our shipment is, there's a lot of sentimental and irreplaceable items between the items that didn't arrive. They are very poor with replying to our emails when we email to request feedback. Our shipment also took very long to arrive in New Zealand from when they collected in South Africa. Took 5 months.

Pros and cons
Communication is almost non existent
They lost part of our shipment and don't care
Moved from Pretoria (South Africa) to Wellington (New Zealand).

Response of

All the items we picked up from your collection address have been deliveries as per the contract and inventory. Our normal delivery shared containers to NZ is 4 months however due to the worldwide lockdown there may have been a small delay which we did our best to reduce. We apologize for this delay.

There is an on going issue regarding some missing items that your husband dropped off at our warehouse and was to be added the shipment after we collected which unfortunately we can not find any records of, however we are working hard to find and reunite you with valued items.

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No recommendation

Before the contract was signed and paid for, everything seems fine. Once this was done, the teams were late on arrival to pack. No communication sent to us and we could not reach anyone to assist. The packers then rushed and packed everything up 4 hours later than schedule causing issues with the new owners and travel arrangements for me to the new temporary rental. Rude and sarcastic packers, unhelpful supervisor, rough handling of possessions, then no contact after goods were collected to go to the depot. I had to constantly follow up. No updates and unable to reach the consultant for a long while.
On arrival, items were broken and a mirror is missing. All frames and mirrors were labelled 'mirrors' making it difficult to check against the inventory list which was not even accurate. I have sent 2 e-mails to the company and 3 months later still no reply. We cant claim from insurance as it seems that the item is not identifiable from the inventory list. Still no contact from the compa.. Read more

Moved from Johannesburg (South Africa) to Utrecht (The Netherlands).

Response of

Dear SA Relo Client.

Due to the 1000s of client we move every year we can not identify you in our system by the M.H initials published.

We take these reviews very seriously and wish to reply, kindly furnish us with your full name.

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No recommendation

Its so sad that it comes to this point that i feel people should know about our long and unsatisfied experience. At this point we do not have words, we tried to talk to the manager multiple times and still no feedback or call back. It feels as if everybody in this company that we talk to is untrue and lying.

Very poor communication after the company send us our quote for a 20ft container(SINGLE NO SHARING WE DON'T WANT OUR GOODS TO BE WITH OTHERS SO NOTHING CAN GET MIXED UP.) Our emails states this very well and the person consultant even said its a lot more expensive to do this with our small quantity of goods,our reply to that was it does not MATTER we will pay for the big quote amount. Invoice paid. We were told to let them know as soon as we have our address for our goods to be delivered in the States. We send them an email with updated info the 5th of Jan,we received an email they are waiting for the payment, this payment was done on the 19th of December?I phoned them story aft.. Read more

Pros and cons
Dishonest
Poor communication
Moved from Benoni (South Africa) to Pennsylvania (United States).

Response of

Dear Madam,

I believe this issue was successfully resolved and all your items arrived as per the contract.

Many thanks for using our services.

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No recommendation

My furniture was packed and taken away on 14 November 2019. After 10 weeks, I phonedto check on the whereabouts and arrange for delivery. Initially I got zero response. After a few days it became apparent that the initial contract and documentation had gone missing-and I had to resend it. Remember the full payment was done in early November already. Now, about 20 weeks later, SA Relocations is demanding more payment, since the rand started devaluating recently-taking no responsibility for the loss of 10 weeks! Also demanding the money a few days prior to arrival of the furniture in Athens, putting pressure on me regarding potential further storage fees. Speaking to the handling company in Athens- they have already been paid in full. Reading the contract: it stipulates clearly that I would be held responsible for an unfavourable changing exchange rate IF I WAS THE CAUSE OF THE DELAY.

Pros and cons
Nobody contacts me to resolve this. Being held hostage.
Moved from Cape Town (South Africa) to Ikaria (Greece).


Recommendation

As newbies to such a huge move my husband and l were anxious to say the least. No need to worry... every query no matter how small was explained and we were reassured that we chose the people to help us move forward in our new adventure. It feel like a family business that cares

Pros and cons
Professional
Reasurrance
Moved from Cape Town (South Africa) to Dublin (Ireland).


Recommendation

Helpful, reliable, friendly, caring. The day of the move I found the team to be super professional and efficient.

Pros and cons
Reliable and cost effective
Still waiting for our groupage container to leave south africa
Moved from Cape Town (South Africa) to Auckland (New Zealand).


No recommendation

Packaging was beyond bad , totally uprofessional undertaken what it looks like by people taken off the Street! About 30% of my glass was broken inc.9mm thick glass shelf , 2 large mirrors, several glasses , glass in various paintings, sevetal plates.Most of furniture also got either dirty or damaged inc beoken off legs of cupboards! U boxes were torallt lost eother stolen/missing in transport inc.Weber braai, 2m long wrought iron hand made statue, nordic walking sticks and many mote!.This compsny is a typical startup therefore to make fast money and riding on the large Wave of emigration they cuting corners Everywhere while charging similar prices to established companies.On top duw to my move to less popular location they took from 27/11/19 when my shipment arrived in Rotterdam till 13/2/20 before they were able to deliver my decimated goods!So beware before u used them and dont fall for smooth talk and great promises as they logo says 'Because we care' it in fact is Because we dont c.. Read more

Pros and cons
Finally delivered my goods
Packaging and missing goods
Poor communication
Moved from Johannesburg (South Africa) to Krakow (Poland).


Recommendation

Very professional looking after our items and delivered in record time as promised. Only 3 items were found broken.

Pros and cons
Had good contact.
Reliable
Was not prepared for the amount of items, came with too smaller truck
Took too long to pack
Moved from Pretoria (South Africa) to Auckland (New Zealand).


Recommendation

Such a friendly bunch of people I dealt through our international move.
Packing of glassware and electronics was top notch. Items arrived in time and no damage. Great communication and follow ups up with the move too.

Pros and cons
price
packing
Moved from Alberton (South Africa) to Houston (United States).


Recommendation

This company is just awesome in my eyes. I went through all the reviews and I personally cannot fault the company in any way. I moved from Cape Town to the UK in 2019 and received my furniture in 2020 as it was in storage for a while and I felt so at ease through the whole move. The staff is great, awesome actually. Really good at communication through the whole process. The removal guys are very kind and cool guys to deal with on the day when they pack your goods. overall such a good move and I would use them again should I move back or send more furniture.

Pros and cons
packing
communication
Moved from Cape Town (South Africa) to Cambridge (United Kingdom).


No recommendation

Everything packed by 13 December and supposed to head to Durban and onto container ship on the 17th according to our consultant.

Over 6 weeks later and it is not yet loaded onto a container ship yet.

Everyone including the CEO ignoring us at the moment which confirms that there are problems.

Not what you’d expect from a solid company whose tag line is’ because we care’ and my suggestion is you think long and hard about using them

Pros and cons
Good consultant (although she’s ignoring us now)
Fair price
No communication, even CEO [name removed by Sirelo] ignites is
>6 weeks and container hasn’t left yet
Moved from Lanseria (South Africa) to Auckland (New Zealand).

Response of


Dear Alan,

I have tried to call you earlier to discuss this matter however neither of your phone numbers on file are working.

I just want to highlight a couple of things regarding your shipment that have forgotten in the review of our service today.

1 - We had to apply for ITAC permits for your car as this was not done prior, The ITAC office was closed over the festive period this is out of our control and we had to hold in storage free of charge.

2 Once we received the permits to ship your car, we book the next available crew to load, transporter and container vessel, We submitted your export documents for release and SARS customs red flagged your shipment for inspection at loading.

3 - Again we booked a 3rd loading day at our cost as per the direction of SARS and the container was loaded and sent to port.

Nevertheless your shipment was loaded about 2 weeks ago and your wife who's contact details are in our system has been sent all the details of the vessel, ETA, container number etc. We will continue to keep her updated.

Saying we don't care is rather unfair when in fact we have taken on all these additional cost (storage, staff booked for loaded 3 times, SARS inspection, ITAC permit etc) when in turn should have been charged back to you, Yet we are to be blamed for delays which are out of our control.

I'm sorry that you feel this way about South African Relocations, I would like you to know we most certainly do care about you and all our clients whom we highly value, however there are a number of aspects we do not control in the process and unfortunately this has delay your shipment. Should you wish to discuss this further I am always available on 021 012 5257.

Regards
Kyle

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Recommendation

Wonderful company to use. the team took great care of packing our home. Our goods were delivered to us and everything was there and not damaged. We have another storage unit which we are looking to ship in a few months, we will most certainly make use of them again.

Pros and cons
Very well priced
the packing is to perfection
Moved from Gauteng (South Africa) to Hanover (Germany).


Recommendation

We made use of them going to the UK. The team who packed our house was so friendly to us, patient as well.
Our goods came in great condition, everything was there. We only have great things to say about the company. The best part was the continuous communication and fast service.

Pros and cons
Communication
Packing
Moved from Cape Town (South Africa) to Yorkshire (United Kingdom).


No recommendation

Horrific, quote was wrong, still not shipped, i have everything on email if you are interested. Its just been a arduous process and is still continuing

Pros and cons
Not shipped as promised
Quote adjusted 3 times
Moved from Pretoria (South Africa) to Calgary (Canada).

Response of

Dear E.F

I have tried to call you again to discuss you comments however your number is no longer in use.

I am sorry to read your dissatisfaction in our service, I did explain over the phone last year that we had quoted on 40 odd items and in fact collect over 80 items, I then even gave a discount on the extra items.

The goods did leave South African within 2 to 3 weeks of collection to Canada including transferring from JHB to CPT this is by far quickest shared container service in South Africa.

I would like you to know we most certainly do care about you, Should you wish to discuss this further I am always available on 021 012 5257

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Recommendation

What a wonderful moving experience. Not only were they so patient with all my questions, they even went so far as to send a fellow South African to Luxembourg to deliver my belongings. All in perfect condition. Wonderful team and I am so happy I chose them.

Moved from Johannesburg (South Africa) to Luxembourg (Luxembourg).


Recommendation

Just amazing, outstanding experience. The packing team arrived on time, they were professional, engaging .... they were there from 10h10 to 16h00 and we had discussions about all subject, loads of banter and laughs.

We were able to track our ship (Santa Rosa) from the time it left Cape Town until it arrived in London. We were constantly kept updated by the Cape Town office team as well.

7 weeks from collection of our furniture etc, delivery and unpacked at our home in Bristol.

The UK team - outstanding as well, constantly kept us in the loop and the delivery and unpacking team, amazing - so friendly and accommodating.

BIG BIG BIG THANK YOU TO SOUTH AFRICAN RELOCATIONS CAPE TOWN - YOU DID AN AMAZING JOB.

Pros and cons
Attention to detail, on time, constant updates, price was excellent and was well worth every penny spent
Moved from Simons Town, Cape Town (South Africa) to Bristol (United Kingdom).


Recommendation

efficiently moved from SA to the UK,Good were protected wonderfully. we had no problems along the way. The team who packed my goods were lovely. The communication through the process was good.Delivery was made, and I am so pleased to say that nothing has been damaged. THere were no extra charges as well. Thank you SAR for assisting us through the move.

Pros and cons
communication
professional
Moved from Paarl (South Africa) to Perth (United Kingdom).


No recommendation

Delivery took much longer than expected. Needed to rebook flight tickets despite promises ( numerous times)of delivery after ten weeks. Unprofessional conduct eg forgot to send emails to communicate. Broken glassware. Wooden furniture had masking tape on. Utterly unprofessional. Utterly lacking in communication by phone or email. I’ve given them longer than a month to respond after delivery. Manager phoned but failed to understand what the problem was. Ie lack of communication between staff members too. A month later I am still waiting for the manager to respond.

Pros and cons
Their agent in the Netherlands were honest and professional
Ooops. I forgot to send the email. ( who says this in a professional business situation?)
Moved from Cape Town (South Africa) to Vernet Les Bains (France).


Recommendation

We used them for a second time. They were friendly, and on time for the packing day just as last time. Our goods were packed and taken away. My husband and I recieved our belongings, everything is there and they ensured that everything was packed very well as there was nothing broken. If we do ship again, we will most certainly use them. As they keep you very well up to date with everything.
Highly recommended!

Pros and cons
service
price
Moved from Durbanville (South Africa) to Bielefeld (Germany).


Recommendation

Direct communication, no hidden hidden costs or unexpected delays. Only communicating via email there were no mistakes items were collected at one door and delivered at the next.

Pros and cons
Fair Price
Easy paperwork
Took items 7 months to arrive
Moved from Johannesburg (South Africa) to Waikato (New Zealand).


Recommendation

what a great experience from start to finish. I had no damages. I was updated every on everything. A big thank you for all their efforts.

Pros and cons
good price
no damages
Moved from London (United Kingdom) to Cape Town (South Africa).


No recommendation

Everything went well in SA but a total DISASTER once our Container arrived overseas, the agent they choose to work with charged +/- R60 000 extra with 5 weeks of delay that we had to pay or else no delivery ' Daylight robbery' and nothing was done on their side, just lots of excuses but nothing concrete.

Moved from Cape Town (South Africa) to Hamburg (Germany).


Recommendation

Stressful. Three people were pulling me from pillar to post. They packed anything even dirty linen on the beds that they weren’t supposed to pack as that was supposed to go in my luggage after being washed. My portable speaker went missing and they claim they didn’t see it. I am waiting to see if it was also packed otherwise I’ll make a complaint. I’ve not had any updates as yet from them.

Pros and cons
I’d recommend only if it is a few people in the house not 3:1 as I had.
Moved from Randvaal (South Africa) to Chichester (United Kingdom).


Recommendation

Such a great experience dealing with this company. I would highly recommend them to anyone. An all rounder great experience.

Pros and cons
knowledge
communication
Moved from Cape Town (South Africa) to North Carolina (United States).


Recommendation

great experience moving back home. Such a wonderful group, back and from office is fantastic, treat them well. They are a asset to your company.

Pros and cons
customer service
communicaiton
Moved from Johannesburg (South Africa) to Porto (Portugal).


Recommendation

Very helpful

Pros and cons
Very helpfull
Always available
Moved from Marble Hall (South Africa) to Mahe (Seychelles).


Recommendation

Very happy with the shipping times. Came only 1 week later than expected (7 weeks it took for the whole process) Still 1-2 month quicker than other companies that quoted me. I am so happy with your service.
Other than that, staff is great. The packing was done good. I have nothing which is broken or damaged.

Pros and cons
packing skills
shipping times
Moved from Cape Town (South Africa) to Cork (Ireland).


Recommendation

My partner and I would just like to say a huge thank you for your services. We have recently received our shipment from SA in which all boxes were fully intact, in great condition and none our goods were damaged - not even a broken glass. We really appreciate the friendly services from [names removed by Sirelo], who were in regular contact and made our move from SA to the UK effortless. The packaging team were also a delight to work with - they ensured all our goods were carefully wrapped and packed. Thank you for a stress free move.

Moved from Cape Town (South Africa) to Reading (United Kingdom).


Recommendation

South Africans In Ireland Facebook Group enquiry recommended them and after an on-line enquiry, they were the first to reply and produced the best quoted price which was realistic for the size of the shipment. Professional communication and service with no hassles to get customs clearance. Goods were properly packed and wrapped.

Pros and cons
Proffesionalism
Best quoted price
No negative comments
Moved from Hartbeespoort (South Africa) to Thurles (Ireland).


Recommendation

I was referred by my friend who moved to the US as well by them. Their move went well, so I decided to make use of this company. I am very delighted that I chose this company to do my move. They are very skilled at packing and their wrapping is very good. I have no damaged items on delivery as well.
Great price and skilled staff. Highly recommend.

Pros and cons
communication
price
Moved from Pretoria (South Africa) to California (United States).


Recommendation

I moved to the beautiful sunny cape town. Great team and movers. I highly recommend you to anyone. We only dealt over the phone as I lived in the US. Communication is top notch and ya'll are great.

Pros and cons
communication
convenient
Moved from Dallas (United States) to Cape Town (South Africa).


Recommendation

The company did what they promise. They took very good care of my wife and I.
We received our container in very good condition in Haarlem.
Highly recommend.
[names removed by Sirelo] are very good and were great to us.

Pros and cons
friendly professional
good at packing
Moved from Cape Town (South Africa) to Haarlem (The Netherlands).


Recommendation

The staff was lovely to me, the sales staff as well as the moving staff. They packed my belongings with so much care. I received my home in a perfect state as well as , the time it took to get here was 5 weeks. I am exceptionally happy and would recommend you to everyone.

Pros and cons
packing
shipping time
Moved from Cape Town (South Africa) to Frankfrut (Germany).


Recommendation

I received my belongings in perfect condition after I kept it in storage at this company for 3 months. It showed me that they packed everything with care and there was zero negligence. I

Pros and cons
secure
packing
Moved from Cape Town (South Africa) to Cork (Ireland).


Recommendation

The company is very good at what they do. Packing to perfection as stated and the staff is friendly and professional. I would highly recommend them

Pros and cons
packing skills
Friendly team
Moved from Durban (South Africa) to Auckland (New Zealand).


Recommendation

Very satisfied about the sales and back office.

Moved from Cape Town (South Africa) to Bergerac (France).


Recommendation

Helpful, friendly staff , excellent at packing !

Pros and cons
Competitive
Professional
Moved from Cape Town (South Africa) to Northampton (United Kingdom).


Recommendation

I received my belongings about a week ago in Germany.
From the first moment of contact I only received such lovely service from everyone in the team.

Pros and cons
price
quality
Moved from Cape Town (South Africa) to Frankfrut (Germany).


Recommendation

They most fantastic job done by South African van lines ever and believe me I have moved a lot! I would recommend them to anyone.

Pros and cons
Always followed up with me
Stress free
Moved from Durban (South Africa) to Sydney (Australia).


Recommendation

Very professional from start to finish, Nothing was ever a issue for any of the office staff or packing crew. I will highly recommend SA Van Lines to friends

Pros and cons
Best Prices
Best Service
Moved from Cape Town (South Africa) to Oxford (United Kingdom).

Headquarters

South African Relocations

1 Kyalami Plaza, Killarney Gardens
7441 Cape Town
021 012 5257

Branches

Durban Unit 4 Capital Park Mt Edgecombe, 4302, Durban
010 3126 044
Gauteng Unit 14 Lanseria Business Park,, 1748, Gauteng
010 3126 044
Port Elizabeth Unit 547 cnr of Robert Street & Crawford Street, 6000, Port Elizabeth
041 012 5003

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