South African Relocations



Average score of 8.5 out of 34 reviews
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South African Relocations
1 Kyalami Plaza, Killarney Gardens
7441 Cape Town
021 012 5257

About moving company South African Relocations

South African Relocations is a leading international specialist with offices in Cape Town, Johannesburg, Port Elizabeth and Durban.

Services

International removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Type of Mover

Unknown

Associations

South African Relocations is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Type of Mover

Unknown

Associations

South African Relocations is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 34 reviews for South African Relocations.
Write a review

No recommendation

Packaging was beyond bad , totally uprofessional undertaken what it looks like by people taken off the Street! About 30% of my glass was broken inc.9mm thick glass shelf , 2 large mirrors, several glasses , glass in various paintings, sevetal plates.Most of furniture also got either dirty or damaged inc beoken off legs of cupboards! U boxes were torallt lost eother stolen/missing in transport inc.Weber braai, 2m long wrought iron hand made statue, nordic walking sticks and many mote!.This compsny is a typical startup therefore to make fast money and riding on the large Wave of emigration they cuting corners Everywhere while charging similar prices to established companies.On top duw to my move to less popular location they took from 27/11/19 when my shipment arrived in Rotterdam till 13/2/20 before they were able to deliver my decimated goods!So beware before u used them and dont fall for smooth talk and great promises as they logo says 'Because we care' it in fact is Because we dont c.. Read more

Pros and cons
Finally delivered my goods
Packaging and missing goods
Poor communication
Moved from Johannesburg (South Africa) to Krakow (Poland).


Recommendation

Very professional looking after our items and delivered in record time as promised. Only 3 items were found broken.

Pros and cons
Had good contact.
Reliable
Was not prepared for the amount of items, came with too smaller truck
Took too long to pack
Moved from Pretoria (South Africa) to Auckland (New Zealand).


Recommendation

Such a friendly bunch of people I dealt through our international move.
Packing of glassware and electronics was top notch. Items arrived in time and no damage. Great communication and follow ups up with the move too.

Pros and cons
price
packing
Moved from Alberton (South Africa) to Houston (United States).


Recommendation

This company is just awesome in my eyes. I went through all the reviews and I personally cannot fault the company in any way. I moved from Cape Town to the UK in 2019 and received my furniture in 2020 as it was in storage for a while and I felt so at ease through the whole move. The staff is great, awesome actually. Really good at communication through the whole process. The removal guys are very kind and cool guys to deal with on the day when they pack your goods. overall such a good move and I would use them again should I move back or send more furniture.

Pros and cons
packing
communication
Moved from Cape Town (South Africa) to Cambridge (United Kingdom).


No recommendation

Everything packed by 13 December and supposed to head to Durban and onto container ship on the 17th according to our consultant.

Over 6 weeks later and it is not yet loaded onto a container ship yet.

Everyone including the CEO ignoring us at the moment which confirms that there are problems.

Not what you’d expect from a solid company whose tag line is’ because we care’ and my suggestion is you think long and hard about using them

Pros and cons
Good consultant (although she’s ignoring us now)
Fair price
No communication, even CEO [name removed by Sirelo] ignites is
>6 weeks and container hasn’t left yet
Moved from Lanseria (South Africa) to Auckland (New Zealand).

Response of


Dear Alan,

I have tried to call you earlier to discuss this matter however neither of your phone numbers on file are working.

I just want to highlight a couple of things regarding your shipment that have forgotten in the review of our service today.

1 - We had to apply for ITAC permits for your car as this was not done prior, The ITAC office was closed over the festive period this is out of our control and we had to hold in storage free of charge.

2 Once we received the permits to ship your car, we book the next available crew to load, transporter and container vessel, We submitted your export documents for release and SARS customs red flagged your shipment for inspection at loading.

3 - Again we booked a 3rd loading day at our cost as per the direction of SARS and the container was loaded and sent to port.

Nevertheless your shipment was loaded about 2 weeks ago and your wife who's contact details are in our system has been sent all the details of the vessel, ETA, container number etc. We will continue to keep her updated.

Saying we don't care is rather unfair when in fact we have taken on all these additional cost (storage, staff booked for loaded 3 times, SARS inspection, ITAC permit etc) when in turn should have been charged back to you, Yet we are to be blamed for delays which are out of our control.

I'm sorry that you feel this way about South African Relocations, I would like you to know we most certainly do care about you and all our clients whom we highly value, however there are a number of aspects we do not control in the process and unfortunately this has delay your shipment. Should you wish to discuss this further I am always available on 021 012 5257.

Regards
Kyle

Published on:



Recommendation

Wonderful company to use. the team took great care of packing our home. Our goods were delivered to us and everything was there and not damaged. We have another storage unit which we are looking to ship in a few months, we will most certainly make use of them again.

Pros and cons
Very well priced
the packing is to perfection
Moved from Gauteng (South Africa) to Hanover (Germany).


Recommendation

We made use of them going to the UK. The team who packed our house was so friendly to us, patient as well.
Our goods came in great condition, everything was there. We only have great things to say about the company. The best part was the continuous communication and fast service.

Pros and cons
Communication
Packing
Moved from Cape Town (South Africa) to Yorkshire (United Kingdom).


No recommendation

Horrific, quote was wrong, still not shipped, i have everything on email if you are interested. Its just been a arduous process and is still continuing

Pros and cons
Not shipped as promised
Quote adjusted 3 times
Moved from Pretoria (South Africa) to Calgary (Canada).

Response of

Dear E.F

I have tried to call you again to discuss you comments however your number is no longer in use.

I am sorry to read your dissatisfaction in our service, I did explain over the phone last year that we had quoted on 40 odd items and in fact collect over 80 items, I then even gave a discount on the extra items.

The goods did leave South African within 2 to 3 weeks of collection to Canada including transferring from JHB to CPT this is by far quickest shared container service in South Africa.

I would like you to know we most certainly do care about you, Should you wish to discuss this further I am always available on 021 012 5257

Published on:



Recommendation

What a wonderful moving experience. Not only were they so patient with all my questions, they even went so far as to send a fellow South African to Luxembourg to deliver my belongings. All in perfect condition. Wonderful team and I am so happy I chose them.

Moved from Johannesburg (South Africa) to Luxembourg (Luxembourg).


Recommendation

Just amazing, outstanding experience. The packing team arrived on time, they were professional, engaging .... they were there from 10h10 to 16h00 and we had discussions about all subject, loads of banter and laughs.

We were able to track our ship (Santa Rosa) from the time it left Cape Town until it arrived in London. We were constantly kept updated by the Cape Town office team as well.

7 weeks from collection of our furniture etc, delivery and unpacked at our home in Bristol.

The UK team - outstanding as well, constantly kept us in the loop and the delivery and unpacking team, amazing - so friendly and accommodating.

BIG BIG BIG THANK YOU TO SOUTH AFRICAN RELOCATIONS CAPE TOWN - YOU DID AN AMAZING JOB.

Pros and cons
Attention to detail, on time, constant updates, price was excellent and was well worth every penny spent
Moved from Simons Town, Cape Town (South Africa) to Bristol (United Kingdom).


Recommendation

efficiently moved from SA to the UK,Good were protected wonderfully. we had no problems along the way. The team who packed my goods were lovely. The communication through the process was good.Delivery was made, and I am so pleased to say that nothing has been damaged. THere were no extra charges as well. Thank you SAR for assisting us through the move.

Pros and cons
communication
professional
Moved from Paarl (South Africa) to Perth (United Kingdom).


No recommendation

Delivery took much longer than expected. Needed to rebook flight tickets despite promises ( numerous times)of delivery after ten weeks. Unprofessional conduct eg forgot to send emails to communicate. Broken glassware. Wooden furniture had masking tape on. Utterly unprofessional. Utterly lacking in communication by phone or email. I’ve given them longer than a month to respond after delivery. Manager phoned but failed to understand what the problem was. Ie lack of communication between staff members too. A month later I am still waiting for the manager to respond.

Pros and cons
Their agent in the Netherlands were honest and professional
Ooops. I forgot to send the email. ( who says this in a professional business situation?)
Moved from Cape Town (South Africa) to Vernet Les Bains (France).


Recommendation

We used them for a second time. They were friendly, and on time for the packing day just as last time. Our goods were packed and taken away. My husband and I recieved our belongings, everything is there and they ensured that everything was packed very well as there was nothing broken. If we do ship again, we will most certainly use them. As they keep you very well up to date with everything.
Highly recommended!

Pros and cons
service
price
Moved from Durbanville (South Africa) to Bielefeld (Germany).


Recommendation

Direct communication, no hidden hidden costs or unexpected delays. Only communicating via email there were no mistakes items were collected at one door and delivered at the next.

Pros and cons
Fair Price
Easy paperwork
Took items 7 months to arrive
Moved from Johannesburg (South Africa) to Waikato (New Zealand).


Recommendation

what a great experience from start to finish. I had no damages. I was updated every on everything. A big thank you for all their efforts.

Pros and cons
good price
no damages
Moved from London (United Kingdom) to Cape Town (South Africa).


No recommendation

Everything went well in SA but a total DISASTER once our Container arrived overseas, the agent they choose to work with charged +/- R60 000 extra with 5 weeks of delay that we had to pay or else no delivery ' Daylight robbery' and nothing was done on their side, just lots of excuses but nothing concrete.

Moved from Cape Town (South Africa) to Hamburg (Germany).


Recommendation

Stressful. Three people were pulling me from pillar to post. They packed anything even dirty linen on the beds that they weren’t supposed to pack as that was supposed to go in my luggage after being washed. My portable speaker went missing and they claim they didn’t see it. I am waiting to see if it was also packed otherwise I’ll make a complaint. I’ve not had any updates as yet from them.

Pros and cons
I’d recommend only if it is a few people in the house not 3:1 as I had.
Moved from Randvaal (South Africa) to Chichester (United Kingdom).


Recommendation

Such a great experience dealing with this company. I would highly recommend them to anyone. An all rounder great experience.

Pros and cons
knowledge
communication
Moved from Cape Town (South Africa) to North Carolina (United States).


Recommendation

great experience moving back home. Such a wonderful group, back and from office is fantastic, treat them well. They are a asset to your company.

Pros and cons
customer service
communicaiton
Moved from Johannesburg (South Africa) to Porto (Portugal).


Recommendation

Very helpful

Pros and cons
Very helpfull
Always available
Moved from Marble Hall (South Africa) to Mahe (Seychelles).


Recommendation

Very happy with the shipping times. Came only 1 week later than expected (7 weeks it took for the whole process) Still 1-2 month quicker than other companies that quoted me. I am so happy with your service.
Other than that, staff is great. The packing was done good. I have nothing which is broken or damaged.

Pros and cons
packing skills
shipping times
Moved from Cape Town (South Africa) to Cork (Ireland).


Recommendation

My partner and I would just like to say a huge thank you for your services. We have recently received our shipment from SA in which all boxes were fully intact, in great condition and none our goods were damaged - not even a broken glass. We really appreciate the friendly services from [names removed by Sirelo], who were in regular contact and made our move from SA to the UK effortless. The packaging team were also a delight to work with - they ensured all our goods were carefully wrapped and packed. Thank you for a stress free move.

Moved from Cape Town (South Africa) to Reading (United Kingdom).


Recommendation

South Africans In Ireland Facebook Group enquiry recommended them and after an on-line enquiry, they were the first to reply and produced the best quoted price which was realistic for the size of the shipment. Professional communication and service with no hassles to get customs clearance. Goods were properly packed and wrapped.

Pros and cons
Proffesionalism
Best quoted price
No negative comments
Moved from Hartbeespoort (South Africa) to Thurles (Ireland).


Recommendation

I was referred by my friend who moved to the US as well by them. Their move went well, so I decided to make use of this company. I am very delighted that I chose this company to do my move. They are very skilled at packing and their wrapping is very good. I have no damaged items on delivery as well.
Great price and skilled staff. Highly recommend.

Pros and cons
communication
price
Moved from Pretoria (South Africa) to California (United States).


Recommendation

I moved to the beautiful sunny cape town. Great team and movers. I highly recommend you to anyone. We only dealt over the phone as I lived in the US. Communication is top notch and ya'll are great.

Pros and cons
communication
convenient
Moved from Dallas (United States) to Cape Town (South Africa).


Recommendation

The company did what they promise. They took very good care of my wife and I.
We received our container in very good condition in Haarlem.
Highly recommend.
[names removed by Sirelo] are very good and were great to us.

Pros and cons
friendly professional
good at packing
Moved from Cape Town (South Africa) to Haarlem (The Netherlands).


Recommendation

The staff was lovely to me, the sales staff as well as the moving staff. They packed my belongings with so much care. I received my home in a perfect state as well as , the time it took to get here was 5 weeks. I am exceptionally happy and would recommend you to everyone.

Pros and cons
packing
shipping time
Moved from Cape Town (South Africa) to Frankfrut (Germany).


Recommendation

I received my belongings in perfect condition after I kept it in storage at this company for 3 months. It showed me that they packed everything with care and there was zero negligence. I

Pros and cons
secure
packing
Moved from Cape Town (South Africa) to Cork (Ireland).


Recommendation

The company is very good at what they do. Packing to perfection as stated and the staff is friendly and professional. I would highly recommend them

Pros and cons
packing skills
Friendly team
Moved from Durban (South Africa) to Auckland (New Zealand).


Recommendation

Very satisfied about the sales and back office.

Moved from Cape Town (South Africa) to Bergerac (France).


Recommendation

Helpful, friendly staff , excellent at packing !

Pros and cons
Competitive
Professional
Moved from Cape Town (South Africa) to Northampton (United Kingdom).


Recommendation

I received my belongings about a week ago in Germany.
From the first moment of contact I only received such lovely service from everyone in the team.

Pros and cons
price
quality
Moved from Cape Town (South Africa) to Frankfrut (Germany).


Recommendation

They most fantastic job done by South African van lines ever and believe me I have moved a lot! I would recommend them to anyone.

Pros and cons
Always followed up with me
Stress free
Moved from Durban (South Africa) to Sydney (Australia).


Recommendation

Very professional from start to finish, Nothing was ever a issue for any of the office staff or packing crew. I will highly recommend SA Van Lines to friends

Pros and cons
Best Prices
Best Service
Moved from Cape Town (South Africa) to Oxford (United Kingdom).

Headquarters

South African Relocations

1 Kyalami Plaza, Killarney Gardens
7441 Cape Town
021 012 5257

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