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What makes your company stand out?
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Services
International removals
National moving
Man & Van
Car & Vehicle transport
Piano transport
Associations
PMA
About
Intertrans is a Removal Company based in Durban, not just specializing in Furniture Removals, domestic and international relocation but also removal services such as Packing Services, Storage Services and Office Removal Services.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
36% of the users recommend this moving company
M.J.
April 8, 2024
on Sirelo
Very helpful and kept me in the loop. Very good service. No breakages. Was the best quote I got. Will definitely use them again.
Careful with furniture
Moved from Durban (South Africa) to Table View (South Africa)
C.
April 2, 2024
on Sirelo
Still waiting for a bag to be delivered that they 'forgot' to deliver over a month ago. All I hear is stories and excuses. I still don't have my bag. I would definitely not recommend them.
None of the above. I have nothing positive to say about them.
All of the above in the negative aspects
Moved from El (South Africa) to Western Cape (South Africa)
L.B.
June 30, 2022
on Sirelo
Good service until i discovered 1 of my boxes was swapped with someone else's. I attempt was made to collect the incorrect box. Subsequent emails and whatsapp messages were ignored. Really dissppointing that things had to end this way. I would not recommend this carrier.
Moved from Gqeberha (South Africa) to Pretoria (South Africa)
E.
June 3, 2022
on Sirelo
They were quick to provide quotes and ask for payments before delivery. They arrived without the full inventory list and I had to scramble to get the full list, otherwise they would not have loaded my bedroom furniture. This gave me serious concerns for the rest of the move. They told us not to worry about protecting furniture and appliances, as they would cover large items with blankets. Their depot is on a dirt road and as the move had to stay at the depot overnight, my furniture was in a filthy condition when it arrived. The appliances were scratched, an antique lamp table's legs were broken, an antique writing desk's whole back was damaged, the sleigh bed has deep scratches, kitchen cupboard has a chunk broken off, lazy [name removed by Sirelo] from the Imbuia dining room suit has been damaged and the Imbuia dressing table chair has chunks taken out of the wood. A garden set out of solid wooden has chunks bumped out of a couch and chair. We expected a few scratches, as it was a long move, but the total disregard concerning our possessions were appalling. A box with Linen was not delivered. In this box I hid two medium sized jewelry boxes with items that were priceless to me. I had already packed as much other sentimental and breakable items as I possibly could in my vehicle and I honestly thought it would be safe. Their attitude about my complaints were threatening and aggressive. They considered the damage done as 'normal' as the roads were so bad and insisted that I should have taken out their insurance (which was ridiculously expensive). Luckily I had taken out Insurance from my own insurance provider. They also gave me someone else's photograph which was framed, that was lying loose in the truck. The photograph was from the 1950's or 1960's and must be of sentimental value to someone out there, who is also missing a box. Please stay away from this company, as you will be disappointed. I wish I could load pictures of the damage caused by them.Read more
Moved from Durban (South Africa) to Port Elizabeth (South Africa)
L.N.
December 18, 2020
on Sirelo
They were quick to provide quotes and ask for payments before delivery. On the day of pick up, they used handwritten labels to mark my boxes, even though I marked all my boxes with a permanent marker. Upon delivery, I had a wet sofa (which was wrapped in plastic), damaged and torn bags, a torn leather base set (which was wrapped as it was brand new) delivered to my delivery point. They also delivered an item which didn't belong to me. They delivered 1 box short of my total 60 items and to this date no one has given me any feedback as to what possibly went wrong. On countless occasions I've tried to get a hold of this company and the only reply I get is '[name removed by Sirelo] will call you', but days go by and I get no call. This type of response happened 3x. Whilst I know nothing personally will come off this and that my last box, which was queen sized linen and bath sheets, is now sitting comfortably in someone's home, I think this company could use a customer service department and learn to own up to their mistakes. We're all human and we're all perfectly flawed but some sort of some communication from this company would have at least given them a better rating from me. I'm disappointed that a company as big as Intertrans needed micromanaging in order to provide a service that seems pretty simple if there's proper procedures and accountability in place. Nonetheless, I wish Intertrans well and hope they close the gaps on their loopholes soon.Read more
They gave me the drivers contact details
Price
accountability, excuses
Part professional
Moved from La Mercy, Durban (South Africa) to Midrand, Johannesburg (South Africa)
Ansie Kruger
March 12, 2020
on Sirelo
Very good when you show interest in their quote BUT once they have your money, o goodness, your problems start!!!! They have ALL excuses not to load on time, they DO NOT KEEP IN CONTACT WITH YOU .... they load a week later and offload a week AFTER they loaded etc etc etc ... WILL NOT RECOMMEND INTERTRANS to anybody.
NOT ON TIME
Wanted extra money to load on time - wanted to bring in another company to load
Moved from Brakpan Storage (South Africa) to Mosselbay (South Africa)
