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National moving
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What is your insurance policy? How do you deal with damaged items?
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Reviews
Stephanie Tuohy
February 24, 2026
on Google
We used Britz for our move in October. The collection and delivery process itself went smoothly, and the team on the day were efficient.
Unfortunately, our washing machine was damaged in transit. The company took it to their premises to assess whether anything could be done. We later realised that their insurance does not cover breakage, so we were unable to claim for the damage, something I strongly recommend future customers double check upfront.
What has been most frustrating is that we have now been waiting close to six months for our washing machine to be returned. We have been promised its return on more than five separate occasions, but it has still not been delivered back to us.
Communication has also been extremely challenging. When emailing and including multiple departments (or my husband) to ensure clarity and accountability, replies are often sent to only one person, which creates unnecessary communication gaps and confusion.
While the physical move went well, the administrative handling and aftercare have left a very sour taste. I am extremely disappointed with the customer service experience.Read more
Unfortunately, our washing machine was damaged in transit. The company took it to their premises to assess whether anything could be done. We later realised that their insurance does not cover breakage, so we were unable to claim for the damage, something I strongly recommend future customers double check upfront.
What has been most frustrating is that we have now been waiting close to six months for our washing machine to be returned. We have been promised its return on more than five separate occasions, but it has still not been delivered back to us.
Communication has also been extremely challenging. When emailing and including multiple departments (or my husband) to ensure clarity and accountability, replies are often sent to only one person, which creates unnecessary communication gaps and confusion.
While the physical move went well, the administrative handling and aftercare have left a very sour taste. I am extremely disappointed with the customer service experience.Read more
Nicholas Gravett
February 9, 2026
on Google
The most efficient and professional Removals company in the Garden Route. Rohan and his team went the extra mile to accommodate my needs, and their pick and delivery was ahead of schedule. They also kept me up to date with the pickups, as well as the delivery. I would highly recommend Britz Couriers. Call them first!
Michael Webb
January 30, 2026
on Google
Dear Team @ Britz
I wanted to express my sincere thanks for the outstanding service provided during the delivery of my sleeperwood table and chairs.
From the initial contact through to final delivery, the communication was clear, timely, and professional. I particularly appreciated the updates before and during transport, which made the entire process smooth and stress-free.
The driver was courteous and highly capable, and I was very impressed with how efficiently and carefully such a heavy table and chairs were moved into place without any issues. It’s clear that your team takes great pride in their work.
Thank you again for such a positive experience. I will not hesitate to recommend your company to others.
Kind regards,
Mike
I wanted to express my sincere thanks for the outstanding service provided during the delivery of my sleeperwood table and chairs.
From the initial contact through to final delivery, the communication was clear, timely, and professional. I particularly appreciated the updates before and during transport, which made the entire process smooth and stress-free.
The driver was courteous and highly capable, and I was very impressed with how efficiently and carefully such a heavy table and chairs were moved into place without any issues. It’s clear that your team takes great pride in their work.
Thank you again for such a positive experience. I will not hesitate to recommend your company to others.
Kind regards,
Mike
Elize van Wyk
January 20, 2026
on Google
We are deeply upset and disappointed in this company. They moved our furniture from Robertson to George in November. They loaded on a Saterday and the truck could only be off-loaded on the Monday.
We checked the boxes while they were off-loading and a big box with curtains was missing. All the boxes were numbered and I had a list with the details, so we knew exactly which box was missing. We reported it to the driver who promised to investigate. I had to make several phone calls and wrote e-mails to try and find out what happened to our curtains. The only answer I got eventually was that they do not have the box. No explanation and no offer to help us as we did not take out their insurance.
But I really did not want any money, I just wanted my curtains! I am still sad and upset that it got lost.
I cannot recommend this service at all. If anybody wants to make use of this company, please make sure that the driver’s inventory list that you have to sign when they finished loading,is completed to the finest detail. Check everything when they off-load, even if you are an elderly person who is stressed and exhausted. Do not expect any help or understanding if something goes missing.Read more
We checked the boxes while they were off-loading and a big box with curtains was missing. All the boxes were numbered and I had a list with the details, so we knew exactly which box was missing. We reported it to the driver who promised to investigate. I had to make several phone calls and wrote e-mails to try and find out what happened to our curtains. The only answer I got eventually was that they do not have the box. No explanation and no offer to help us as we did not take out their insurance.
But I really did not want any money, I just wanted my curtains! I am still sad and upset that it got lost.
I cannot recommend this service at all. If anybody wants to make use of this company, please make sure that the driver’s inventory list that you have to sign when they finished loading,is completed to the finest detail. Check everything when they off-load, even if you are an elderly person who is stressed and exhausted. Do not expect any help or understanding if something goes missing.Read more
Annatjie de Kock
August 21, 2025
on Google
Fantastic service. My daughter Sumi was the one to keep in contact with them and she arranged the booking with them. They collected and delivered a day earlier than scheduled, which was super awesome. Niel and his team deserve a big shoutout because he kept in contact every step of the way. Needless to say besides the total cost of the quote, my dining room table and chairs came fully wrapped. No damage whatsoever. I would highly recommend them to anyone and everyone. Im seriously considering contacting them for quotes on my next move.
Jade Thomas
August 17, 2025
on Google
Oh wow, Britz Couriers was truly a great choice with our and my office move from Johannesburg to George. Best price to best service. The team were professional, friendly and efficient. Collection and delivery was even better than advised. I am a stickler for great servers, Britz Couriers ticked every box. Thank you Britz Couriers, I'll gladly refer people to you with absolute confidence.
