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What is your insurance policy? How do you deal with damaged items?
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Reviews
74Unfortunately, our washing machine was damaged in transit. The company took it to their premises to assess whether anything could be done. We later realised that their insurance does not cover breakage, so we were unable to claim for the damage, something I strongly recommend future customers double check upfront.
What has been most frustrating is that we have now been waiting close to six months for our washing machine to be returned. We have been promised its return on more than five separate occasions, but it has still not been delivered back to us.
Communication has also been extremely challenging. When emailing and including multiple departments (or my husband) to ensure clarity and accountability, replies are often sent to only one person, which creates unnecessary communication gaps and confusion.
While the physical move went well, the administrative handling and aftercare have left a very sour taste. I am extremely disappointed with the customer service experience.Read more
I wanted to express my sincere thanks for the outstanding service provided during the delivery of my sleeperwood table and chairs.
From the initial contact through to final delivery, the communication was clear, timely, and professional. I particularly appreciated the updates before and during transport, which made the entire process smooth and stress-free.
The driver was courteous and highly capable, and I was very impressed with how efficiently and carefully such a heavy table and chairs were moved into place without any issues. It’s clear that your team takes great pride in their work.
Thank you again for such a positive experience. I will not hesitate to recommend your company to others.
Kind regards,
Mike