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National moving

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Reviews

74
9.2
based on 74
Sirelo and Google reviews
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 on Google
Britz couriers provides value for money. I relocated from Cape Town to Pretoria and received exceptionally reliable and professional service from the Britz team. From my initial interaction with the team to get quotes, the response was prompt and throughout the process I was kept updated. It took less than 30 min for the team to load the furniture (which was neatly wrapped and protected) and items, the gentleman were 'blits vinnig'. I received all my items in the condition I handed it over and the delivery amd collection dates were as I requested, no delays. Thank you to the Britz team and the hard working gentleman that loaded and off loaded the furniture. The whole process is well organized and meticulous its shows that they are experienced and honor their customers. Highly recommend this company.
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 on Google
We received excellent service from your guys. Personnel very friendly and very passionate about their job! They were on time to pick up my load and to deliver. Really a pleasure doing business with your guys!
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 on Google
What an exceptional company. From the online quote request till the last piece of furniture was delivered, it went seemless.
They made our move possible and stress free by going above and beyond.
We appreciate and thank everyone on the team.
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 on Google
We used Britz for our move in October. The collection and delivery process itself went smoothly, and the team on the day were efficient.

Unfortunately, our washing machine was damaged in transit. The company took it to their premises to assess whether anything could be done. We later realised that their insurance does not cover breakage, so we were unable to claim for the damage, something I strongly recommend future customers double check upfront.

What has been most frustrating is that we have now been waiting close to six months for our washing machine to be returned. We have been promised its return on more than five separate occasions, but it has still not been delivered back to us.

Communication has also been extremely challenging. When emailing and including multiple departments (or my husband) to ensure clarity and accountability, replies are often sent to only one person, which creates unnecessary communication gaps and confusion.

While the physical move went well, the administrative handling and aftercare have left a very sour taste. I am extremely disappointed with the customer service experience.Read more
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 on Google
The most efficient and professional Removals company in the Garden Route. Rohan and his team went the extra mile to accommodate my needs, and their pick and delivery was ahead of schedule. They also kept me up to date with the pickups, as well as the delivery. I would highly recommend Britz Couriers. Call them first!
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 on Google
Dear Team @ Britz

I wanted to express my sincere thanks for the outstanding service provided during the delivery of my sleeperwood table and chairs.

From the initial contact through to final delivery, the communication was clear, timely, and professional. I particularly appreciated the updates before and during transport, which made the entire process smooth and stress-free.

The driver was courteous and highly capable, and I was very impressed with how efficiently and carefully such a heavy table and chairs were moved into place without any issues. It’s clear that your team takes great pride in their work.

Thank you again for such a positive experience. I will not hesitate to recommend your company to others.

Kind regards,

Mike

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Review Sources

Sirelo
0.0
0
Google
Google
9.2
74

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