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National moving
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Reviews
6
Sirelo and Google reviews
0% of the users recommend this moving company
Delene Van Heerden
January 7, 2025
on Sirelo
We trusted Mason Carbon Logistics with moving our household furniture from Randburg, Gauteng to Langebaan in the Western Cape. It was a nightmare from the start to finish. They never delivered on their promise to deliver our furniture on the 25th of November 2024, the furniture only arrived on the 7th of December 2024 with stuff that were broken and minus a king size mattress of R 13,000 that is still missing. We invested in a 110 meters of bubble wrap to insure that it will arrive in good shape.
We had to do all the following up as there was no communication fro Masons side. So much for the claim that you can trace the movement in real time. It became more difficult to contact them and tried to put the blame on a sub-contractor that was not part of the contract that we had with Mason Carbon Logistics.
I have to resort to reporting the mattress as stolen as Masons are not taking any blame for this.
They claim to have insurance so we do not understand why they can just send us a claim form to fill in, accept if the this is not true.
Do not use this company for your move.Read more
We had to do all the following up as there was no communication fro Masons side. So much for the claim that you can trace the movement in real time. It became more difficult to contact them and tried to put the blame on a sub-contractor that was not part of the contract that we had with Mason Carbon Logistics.
I have to resort to reporting the mattress as stolen as Masons are not taking any blame for this.
They claim to have insurance so we do not understand why they can just send us a claim form to fill in, accept if the this is not true.
Do not use this company for your move.Read more
Damage settlement
Moved from Randburg (South Africa) to Langebaan Western Cape (South Africa)
A.
July 29, 2024
on Sirelo
The worst company ever. Arrived 2 hours late. Truck too small and the drivertried to bribe for additional R2000. Left some items behind and damaged my furniture
STAY FAR AWAY FROM THEM
STAY FAR AWAY FROM THEM
Careless with furniture
Moved from Centurion (South Africa) to Centurion (South Africa)
B.M.
July 23, 2024
on Sirelo
They are the worst!!
They were 5 hours late to collect and 11 days late to deliver. The furniture arrived wet and dirty.
It was as if we were dealing with children!
They were 5 hours late to collect and 11 days late to deliver. The furniture arrived wet and dirty.
It was as if we were dealing with children!
Price
Failure to comply
Moved from Pretoria (South Africa) to Cape Town (South Africa)
Melissa
March 26, 2024
on Sirelo
Before the move communication was great, after the move they are ignoring me. Truck arrived 3 days late - goods were damaged and dirty - my belongings were clearly handled with extreme carelessness. Sent them a claim and now I am being ignored. They seem to have only been interested in getting paid and nothing else. Would not recommend them to anyone.
Price
Unprofessional
Moved from Pretoria (South Africa) to George (South Africa)
C.G.
December 10, 2023
on Sirelo
Worst experience with this company ever. The day we were aspost to load they showed up with a truck that was miles too small.Then charged us extra for a bigger truck. We had to stand outside withe remainder of our belongings for 2 hours while we had to wait for another truck. ðŸ˜
When our belongings arrived in KZN, movers refused to off load the truck because they hadn't been paid (even thou we had already paid in full). They started to put our stuff on the street.
My husband had to use his own transport to bring our stuff up the drive way.
As my husband loaded our stuff off the truck we noticed that alot of our stuff had been brocken and missing.
We tried to reach the rep that had set the whole move up, only to be sworn at and dare we complain about our missing property and damaged propertyðŸ˜
We paid close to R25 000.00 to move from Jhb to KZN. Only to offload the truck, move it, have our property damaged, stolen and sworn at!!!
Maison Carbon logistics made a already stressful move a nightmare.
Do not use this company!!!. They are the worst moving company ever!!!!
We were told that our missing property is still in Jhb, how does that even make sence?Read more
When our belongings arrived in KZN, movers refused to off load the truck because they hadn't been paid (even thou we had already paid in full). They started to put our stuff on the street.
My husband had to use his own transport to bring our stuff up the drive way.
As my husband loaded our stuff off the truck we noticed that alot of our stuff had been brocken and missing.
We tried to reach the rep that had set the whole move up, only to be sworn at and dare we complain about our missing property and damaged propertyðŸ˜
We paid close to R25 000.00 to move from Jhb to KZN. Only to offload the truck, move it, have our property damaged, stolen and sworn at!!!
Maison Carbon logistics made a already stressful move a nightmare.
Do not use this company!!!. They are the worst moving company ever!!!!
We were told that our missing property is still in Jhb, how does that even make sence?Read more
Moved from Johannesburg (South Africa) to Durban (South Africa)
S.V.Z.
June 30, 2023
on Sirelo
My move was paid by my friend as well as insurance on my move. The movers wanted to put my 72 inch LG flat-screen TV flat on top of the furniture and I explained to then it would damage the ink in the TV. The TV must stand up. They secured the TV next to the furniture at the outside of the bakkie with robes/cables and told me they know what they are doing. We arrived late night in Parys during loadshedding and I had the Satilite people at my place the next morning. When they hang and connected my TV, they showed me my TV frame was damaged in the middle and the ink is running. Fortunately I took a picture the morning of all the boxes I need to pack and by God's Grace the same TV was in that picture - without a damage at all. I send Masion all the pictures immediately and he whatsapp me back he will have a answer and the matter will be resolved in a few days. It's a month later, Maison is playing hide and seek and I still don't have the replacement for my damaged TV!!!!
Price
Failure to comply
Moved from Roodepoort (South Africa) to Parys (South Africa)
