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National moving
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Reviews
9
Sirelo and Google reviews
0% of the users recommend this moving company
L.
October 15, 2025
on Sirelo
Our experience with Maison Carbon Logistics (MCL) has been nothing short of a nightmare. What was meant to be a simple, professional move turned into a drawn-out ordeal filled with broken promises, dishonesty, and complete lack of accountability.
We contracted MCL to handle our move, paid their quoted amount in full — including an additional R8,000 they requested later — and yet the service was never completed as agreed. Despite numerous assurances and promises from Maison, our belongings were not delivered in full and communication became unreliable and evasive.
After weeks of delays and empty promises, some of our belongings were retrieved from a squatter camp, while other items remain missing to this day. The fact that our personal possessions ended up in such conditions is completely unacceptable.
It has also become clear that MCL uses multiple subcontractors and has little to no control or tracking over who handles clients’ goods. When issues arose, MCL refused to take responsibility, instead shifting blame onto these subcontractors — despite the contract and all payments being made directly to Maison Carbon Logistics.
The matter has been handed over and will go through the correct channels.
This experience has caused us unnecessary stress, financial loss, and emotional distress.I strongly recommend that anyone considering Maison Carbon Logistics think twice before entrusting them with their belongings.Read more
We contracted MCL to handle our move, paid their quoted amount in full — including an additional R8,000 they requested later — and yet the service was never completed as agreed. Despite numerous assurances and promises from Maison, our belongings were not delivered in full and communication became unreliable and evasive.
After weeks of delays and empty promises, some of our belongings were retrieved from a squatter camp, while other items remain missing to this day. The fact that our personal possessions ended up in such conditions is completely unacceptable.
It has also become clear that MCL uses multiple subcontractors and has little to no control or tracking over who handles clients’ goods. When issues arose, MCL refused to take responsibility, instead shifting blame onto these subcontractors — despite the contract and all payments being made directly to Maison Carbon Logistics.
The matter has been handed over and will go through the correct channels.
This experience has caused us unnecessary stress, financial loss, and emotional distress.I strongly recommend that anyone considering Maison Carbon Logistics think twice before entrusting them with their belongings.Read more
Unprofessional
Moved from Centurion (South Africa) to Western-cape (South Africa)
T.
August 8, 2025
on Sirelo
I had requested a move over the weekend of 27 June 2025. They were meant to pick up on 27 June 2025 and deliver on 30 June 2025.
They were a day late and came to collect my stuff in 2 loads with a BAKKIE. They took over 6 hours to return for the second load when the truck was an hour away.
I was promised a 10 ton truck for a shared load,4 guys and blankets. We got a bakkie and 2 guys and no blankets. I gave them one of ours to use to cover some of the stuff.
The drivers empties their litter in front of the house, into the street where i moved from.
Since then Have been in contact almost daily... On monday it will be 6 weeks and I am still camping in my house. I had to buy inflatable matresses, bedding, towels, clothing to wear to my new job; I have to take my washing to the Laundromat at least once a week, sometimes twice and i have to buy Ice almost every day to keep our stuff cold in the cooler boxes.
They keep saying this weekend. OR Definately on Friday, defiantely on tuesday.... I am beyond tired. I opened a case of fraud against them and i have a lawyer who has made contact with them and has started litigation.
I have asked about a refund, and to date, i have not heard anything about it.
If you want a company to get rid of your stuff, they are great. If you want your stuff in a timely manner, its not the company to use - they also outsource Excuss logistics who have trucks that break down every week and seem to be incapable of outsourcing again to get your stuff to you that you paid R18k for them to have at your new house in 3 days.Read more
They were a day late and came to collect my stuff in 2 loads with a BAKKIE. They took over 6 hours to return for the second load when the truck was an hour away.
I was promised a 10 ton truck for a shared load,4 guys and blankets. We got a bakkie and 2 guys and no blankets. I gave them one of ours to use to cover some of the stuff.
The drivers empties their litter in front of the house, into the street where i moved from.
Since then Have been in contact almost daily... On monday it will be 6 weeks and I am still camping in my house. I had to buy inflatable matresses, bedding, towels, clothing to wear to my new job; I have to take my washing to the Laundromat at least once a week, sometimes twice and i have to buy Ice almost every day to keep our stuff cold in the cooler boxes.
They keep saying this weekend. OR Definately on Friday, defiantely on tuesday.... I am beyond tired. I opened a case of fraud against them and i have a lawyer who has made contact with them and has started litigation.
I have asked about a refund, and to date, i have not heard anything about it.
If you want a company to get rid of your stuff, they are great. If you want your stuff in a timely manner, its not the company to use - they also outsource Excuss logistics who have trucks that break down every week and seem to be incapable of outsourcing again to get your stuff to you that you paid R18k for them to have at your new house in 3 days.Read more
Price
Planning
Moved from Pretoria (South Africa) to Paarl (South Africa)
E.R.
August 3, 2025
on Sirelo
Good morning Maison
We have now finally moved and have had a good and hard look at the situation where no amount of apologies will suffice, sadly.
A five ton truck was ordered for 9 30 and confirmed
A one ton bakkie arrived at 2 30 l..no blankets-nothing!!!
I was told that they had another load to do first in Johannesburg which is unacceptable.
At that late stage there was nothing we could do
I specifically made note of a piano to be moved of which they had absolutely no knowledge of how to move a piano - carrying it upside down and it it now out of tune
Boxes marked fragile had other heavier items placed on top - I am at this stage too scared to open them
The driver [Name removed by Sirelo] - was arrogant and was telling US what to do that eventually my wife pulled him aside and told him that he is the employee and that WE tell him what to do, not the other way around
He wouldn't move the last load until he had received the money from Maison and that was a drama of note - I was eventually getting very scared as he was making he close my car door when I tried to talk to you
From early morning you did not answer your phone - that is most unprofessional.
[Name removed by Sirelo] asked me for a little something for the guys which I agreed on and gave him R600 to split between the 3 of them. He then tried to get me to pay guys at the house where we moved to who HE asked to help and negotiated a
price and I said NO - he did that - he is to pay
He was disrespectful to the extreme.
We had to cut a huge amount of branches from trees so that the truck could get in.
I had to pay guys who were there in the morning to help and they eventually as arranged, left at 1
My cats and dogs were extremely traumatised by all the unnecessary activity
They loaded on valuable paintings by just pushing them in on the side
[Name removed by Sirelo] alaso admitted to me later that he was a subcontractor, that he didn't have a 5 ton truck and that the bakkie was his own
I then also had to pay you an additional R1 000 which I did under duress, considering that his side of the arrangement was not metRead more
We have now finally moved and have had a good and hard look at the situation where no amount of apologies will suffice, sadly.
A five ton truck was ordered for 9 30 and confirmed
A one ton bakkie arrived at 2 30 l..no blankets-nothing!!!
I was told that they had another load to do first in Johannesburg which is unacceptable.
At that late stage there was nothing we could do
I specifically made note of a piano to be moved of which they had absolutely no knowledge of how to move a piano - carrying it upside down and it it now out of tune
Boxes marked fragile had other heavier items placed on top - I am at this stage too scared to open them
The driver [Name removed by Sirelo] - was arrogant and was telling US what to do that eventually my wife pulled him aside and told him that he is the employee and that WE tell him what to do, not the other way around
He wouldn't move the last load until he had received the money from Maison and that was a drama of note - I was eventually getting very scared as he was making he close my car door when I tried to talk to you
From early morning you did not answer your phone - that is most unprofessional.
[Name removed by Sirelo] asked me for a little something for the guys which I agreed on and gave him R600 to split between the 3 of them. He then tried to get me to pay guys at the house where we moved to who HE asked to help and negotiated a
price and I said NO - he did that - he is to pay
He was disrespectful to the extreme.
We had to cut a huge amount of branches from trees so that the truck could get in.
I had to pay guys who were there in the morning to help and they eventually as arranged, left at 1
My cats and dogs were extremely traumatised by all the unnecessary activity
They loaded on valuable paintings by just pushing them in on the side
[Name removed by Sirelo] alaso admitted to me later that he was a subcontractor, that he didn't have a 5 ton truck and that the bakkie was his own
I then also had to pay you an additional R1 000 which I did under duress, considering that his side of the arrangement was not metRead more
Failure to comply
Moved from Honingnestkrans (South Africa) to Bultfontein (South Africa)
Delene Van Heerden
January 7, 2025
on Sirelo
We trusted Mason Carbon Logistics with moving our household furniture from Randburg, Gauteng to Langebaan in the Western Cape. It was a nightmare from the start to finish. They never delivered on their promise to deliver our furniture on the 25th of November 2024, the furniture only arrived on the 7th of December 2024 with stuff that were broken and minus a king size mattress of R 13,000 that is still missing. We invested in a 110 meters of bubble wrap to insure that it will arrive in good shape.
We had to do all the following up as there was no communication fro Masons side. So much for the claim that you can trace the movement in real time. It became more difficult to contact them and tried to put the blame on a sub-contractor that was not part of the contract that we had with Mason Carbon Logistics.
I have to resort to reporting the mattress as stolen as Masons are not taking any blame for this.
They claim to have insurance so we do not understand why they can just send us a claim form to fill in, accept if the this is not true.
Do not use this company for your move.Read more
We had to do all the following up as there was no communication fro Masons side. So much for the claim that you can trace the movement in real time. It became more difficult to contact them and tried to put the blame on a sub-contractor that was not part of the contract that we had with Mason Carbon Logistics.
I have to resort to reporting the mattress as stolen as Masons are not taking any blame for this.
They claim to have insurance so we do not understand why they can just send us a claim form to fill in, accept if the this is not true.
Do not use this company for your move.Read more
Damage settlement
Moved from Randburg (South Africa) to Langebaan Western Cape (South Africa)
A.
July 29, 2024
on Sirelo
The worst company ever. Arrived 2 hours late. Truck too small and the drivertried to bribe for additional R2000. Left some items behind and damaged my furniture
STAY FAR AWAY FROM THEM
STAY FAR AWAY FROM THEM
Careless with furniture
Moved from Centurion (South Africa) to Centurion (South Africa)
B.M.
July 23, 2024
on Sirelo
They are the worst!!
They were 5 hours late to collect and 11 days late to deliver. The furniture arrived wet and dirty.
It was as if we were dealing with children!
They were 5 hours late to collect and 11 days late to deliver. The furniture arrived wet and dirty.
It was as if we were dealing with children!
Price
Failure to comply
Moved from Pretoria (South Africa) to Cape Town (South Africa)
