Biddulphs International
86% of the users recommend this moving company
This moving company scores a 9.1 out of 767 reviews on other platforms.
Professional
21
Efficient
18
Communication
10
Communication
7
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About Biddulphs International
Founded in 1928, they are the largest family owned removal company in South Africa with 17 fully staffed branches, handling any size overseas or domestic residential and commercial move. They also have full staffed offices in Zimbabwe and Botswana. They are a shareholder and member of the global Harmony Relocation Network, ensuring that no matter where your move takes place around the world they can handle your goods with care. Make Your Next Move Your Best Move!
Moreover, Biddulphs is also a member of SAIMA and RFA.
Services
International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Associations
Biddulphs International is accredited by the following associations:
FIDI
IAM
BAR
PMA
Type of Mover
We do not know whether this moving company subcontracts the moves or executes them with their staff and vans.
Reviews
Write a review 86% of the users recommend this moving company
This moving company scores a 9.1 out of 767 reviews on other platforms.
Type of move
121 out of 121 reviews shown
Aug 7, 2022
Very nice packers - accommodating. Timing was good which meant no need for storage - good availability of staff when information was required.
Packing of furniture
Moved from Hillcrest (South Africa) to Donazac (France)
Jul 28, 2022
Fantastic service from start to finish, Johannesburg to Sydney. All completed as promised specifically by [names removed by Sirelo]. The onward chain, OSS, was also magnificent in the delivery. [name removed by Sirelo] was a pleasure to have to deliver my consignment, such the right man for the job with a very pleasant and can-do manner.
Efficient
Moved from Johannesburg (South Africa) to Sydney (Australia)
Jul 18, 2022
I needed to move from Cape Town to Johannesburg - and Biddulphs were amazing. [name removed by Sireo] in particular, in the Cape Town office, deserves massive commendation for going above and beyond the call of duty to help me move. We first had to move all my belongings from a two bedroom apartment into storage in Cape Town. Biddulphs sent a very professional and caring team of 6 guys to help me pack, on very short notice. They all had overalls and were neat and well-presented. The care with which they packed everything was impressive. Moving home is an emotional experience, I had quite a few fragile items, and they seemed to understand that. My belongings were then put into storage. I received regular updates from Biddulphs that my belongings were still with them in storage. On very short notice again, they were able to pack all my belongings and send them to Johannesburg. [name removed by Sirelo] updated me where exactly the truck was, along the way. Again, an amazing team of guys to unpack in Johannesburg. One of them was deaf and had an overall saying this on the back. Biddulphs is to be commended for employing differently abled persons. They were all very professional and also caring. When I tried to help move some things, they said I must not hurt myself, but just tell them where things must go. All my stuff arrived safely. There was not even one glass broken. I honestly feel quite emotional about how wonderful their service was. Thank you Biddulphs! and particular thanks to Alexandra in the Cape Town office. You are phenomenal!
Professional, careful and caring, at short notice. Good prices
n/a
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
Jul 13, 2022
We just moved from RSA to Italy.
Biddulphs door-to-door service was excellent.
From the first meeting to obtain a quotation, to the packing of our 'lives' (done exceptionally carefully), to the shipment which arrived in Italy way, way earlier than what I anticipated - seen the state of turmoil in which the shipping world is presently and finally to the delivery of the goods at out new home, everything was done professionally and basically well.
Biddulphs door-to-door service was excellent.
From the first meeting to obtain a quotation, to the packing of our 'lives' (done exceptionally carefully), to the shipment which arrived in Italy way, way earlier than what I anticipated - seen the state of turmoil in which the shipping world is presently and finally to the delivery of the goods at out new home, everything was done professionally and basically well.
Moved from Pretoria (South Africa) to Bologna (Italy)
Jul 8, 2022
Everyone at Biddulphs made this daunting task easier!
The people in the office, the team packing (in my absence) I was already in Australia. The follow-up documentation, every aspect of this move was handled professionally.
I would recommend them anytime!
The people in the office, the team packing (in my absence) I was already in Australia. The follow-up documentation, every aspect of this move was handled professionally.
I would recommend them anytime!
Value for money!
Moved from Pretoria (South Africa) to Perth (Australia)
Response of Biddulphs International
Jul 8, 2022
Thank you Magda and family for having faith in us even though you were so far away for the packing up process.
South Africa will miss you but we wish you all the best settling in overseas!
Stay safe
Team Biddulphs
South Africa will miss you but we wish you all the best settling in overseas!
Stay safe
Team Biddulphs
Jul 7, 2022
The Biddulphs team is professional, courteous and helpful. The team sent to load our move (Biddulphs Pretoria) treated every single one of our belongings with the utmost care and respect. Of all the movers I've used in the past Biddulphs has by far been the best and I happily recommend them. Superb
Moved from Pretoria (South Africa) to Pretoria (South Africa)
Response of Biddulphs International
Jul 8, 2022
Thank you Ms Loots and family!
We really appreciate the comments about your Pretoria team and choosing our services.
Stay Safe
Take Care
Team Biddulph
We really appreciate the comments about your Pretoria team and choosing our services.
Stay Safe
Take Care
Team Biddulph
Jun 27, 2022
The size of the shipping container was underestimated so I had to opt for a bigger one.
However, Biddulphs sorted it out quickly and efficiently without charging me for extra warehousing costs. Their prices are competitive and they have great service. Their agents at destination were outstanding in service and efficiency.
However, Biddulphs sorted it out quickly and efficiently without charging me for extra warehousing costs. Their prices are competitive and they have great service. Their agents at destination were outstanding in service and efficiency.
Moved from Pretoria (South Africa) to Flix (Spain)
Response of Biddulphs International
Jul 8, 2022
Dear Rui,
WOW, thank you for choosing our services for the big move and also that were able to accommodate the bigger container on short notice, especially with all the shipping crisis happening around the world and shortage of containers sometimes in general.
All the best overseas
Take Care
Stay Safe
WOW, thank you for choosing our services for the big move and also that were able to accommodate the bigger container on short notice, especially with all the shipping crisis happening around the world and shortage of containers sometimes in general.
All the best overseas
Take Care
Stay Safe
Mar 1, 2022
I cannot recommend Biddulps enough. From the quoting to the packers and movers to the offloading, a phenomenal team!
Quoting
Delivery
Insurance Process
Moved from Cape Town (South Africa) to Darling (South Africa)
Response of Biddulphs International
Jul 8, 2022
Dear Charles,
Thank you for the amazing comments, we love our staff and all the hard work they perform on a daily basis.
Stay Safe
Team Biddulphs
Thank you for the amazing comments, we love our staff and all the hard work they perform on a daily basis.
Stay Safe
Team Biddulphs
Feb 25, 2022
I place here in the first line that this will be the fourth time I try to have my experience of shipping my goods through Biddulphs remain on here. They have reported it every time previously.
I shipped my household contents through Biddulphs International at the end of August 2021.
Biddulphs sent 4 staff to pack. They did not pack it room for room. They sent their staff all at once into my home to pack the different areas. There is no way for you to watch the entire packing process. You should however not have to either.
On the day of packing I received a call from [name removed by Sirelo] advising that my goods would not go straight into a container and be sealed but that rather that it was all going to their warehouse.
No prior advice or warning was given to me on this and I had no option but to trust their process.
Once I had arrived at my destination and querying the shipping date of my goods as I had not heard from them at all, I was told that I now had to pay an additional R36 000 for the shipment of my goods over what i was originally quoted as I now needed a larger container according to them.
I paid it and waited as they were now in possession of all of my goods in their warehouse and I was now also already overseas.
My goods sat with Biddulphs in their warehouse for weeks before it was finally shipped to me after numerous enquiries in October of 2021. It arrived here in and in my possession on 24 November 2021.
On arrival here with me some of my goods were found to have arrived damaged due to not supporting certain items correctly. The cardboard was pulling loose around furniture items that should have been well supported, padded and secured. One large cabinet completely broken at the bottom, coffee table chipped, bed headboard where a piece of it was chipped right off, the bolts for the bed were not taped to it and could not be found during unpacking causing stress to find them as the bed could not be assembled until they were found.
During unpacking we then also started to find that quite a few of our items were no where to be found. They were Missing. Boxes for certain items arrived but not their actual contents.
I reported to them that certain technology items were no where to be found. Biddulphs were advised almost immediately and more things started to show up missing.
When I went to check, covering boxes were there but contents were empty. Other items such as 2 expensive designer handbags and designer shoes were also nowhere to be found.
They stated they would carry out a polygraph on their staff. I heard nothing on this until I queried on 22 February 2022.
I was then told in writing by them that the tests came out negative on the staff that packed the house. I have no feedback on where or what happened while my things were in their warehouse. Biddulphs stated in an email to me that these results could not be provided to me, the client for POPI reasons.
They also advised that these results were however given to the insurer.
As a client whose discovered my things are missing, I don't get sight of their investigation process at all. I have no answers. Seems these goods must have just vanished in the shipping process.
Biddulphs was the company I paid to ship my household contents from SA to my new international residence.
Why did these items not arrive but save for some of their covering boxes which were empty? I wonder what happened to them? Where in this process did they go missing?
When you move overseas, you hand over the entirety of your home to be packed by the company you pay. You cannot hide your goods from anyone or safe guard them nor can you hoard every item you own into your luggage. You also trust they will be packed in such a manner not to arrive broken, chipped etc. You also expect some accountability? Customer care? Follow through etc. I personally did not experience that from Biddulphs in the shipping of my goods internationally.
Ultimately my experience was that there were just too many problems to count during my shipment with Biddulphs.
I personally would never use them again nor would I recommend them to anyone I know.
I shipped my household contents through Biddulphs International at the end of August 2021.
Biddulphs sent 4 staff to pack. They did not pack it room for room. They sent their staff all at once into my home to pack the different areas. There is no way for you to watch the entire packing process. You should however not have to either.
On the day of packing I received a call from [name removed by Sirelo] advising that my goods would not go straight into a container and be sealed but that rather that it was all going to their warehouse.
No prior advice or warning was given to me on this and I had no option but to trust their process.
Once I had arrived at my destination and querying the shipping date of my goods as I had not heard from them at all, I was told that I now had to pay an additional R36 000 for the shipment of my goods over what i was originally quoted as I now needed a larger container according to them.
I paid it and waited as they were now in possession of all of my goods in their warehouse and I was now also already overseas.
My goods sat with Biddulphs in their warehouse for weeks before it was finally shipped to me after numerous enquiries in October of 2021. It arrived here in and in my possession on 24 November 2021.
On arrival here with me some of my goods were found to have arrived damaged due to not supporting certain items correctly. The cardboard was pulling loose around furniture items that should have been well supported, padded and secured. One large cabinet completely broken at the bottom, coffee table chipped, bed headboard where a piece of it was chipped right off, the bolts for the bed were not taped to it and could not be found during unpacking causing stress to find them as the bed could not be assembled until they were found.
During unpacking we then also started to find that quite a few of our items were no where to be found. They were Missing. Boxes for certain items arrived but not their actual contents.
I reported to them that certain technology items were no where to be found. Biddulphs were advised almost immediately and more things started to show up missing.
When I went to check, covering boxes were there but contents were empty. Other items such as 2 expensive designer handbags and designer shoes were also nowhere to be found.
They stated they would carry out a polygraph on their staff. I heard nothing on this until I queried on 22 February 2022.
I was then told in writing by them that the tests came out negative on the staff that packed the house. I have no feedback on where or what happened while my things were in their warehouse. Biddulphs stated in an email to me that these results could not be provided to me, the client for POPI reasons.
They also advised that these results were however given to the insurer.
As a client whose discovered my things are missing, I don't get sight of their investigation process at all. I have no answers. Seems these goods must have just vanished in the shipping process.
Biddulphs was the company I paid to ship my household contents from SA to my new international residence.
Why did these items not arrive but save for some of their covering boxes which were empty? I wonder what happened to them? Where in this process did they go missing?
When you move overseas, you hand over the entirety of your home to be packed by the company you pay. You cannot hide your goods from anyone or safe guard them nor can you hoard every item you own into your luggage. You also trust they will be packed in such a manner not to arrive broken, chipped etc. You also expect some accountability? Customer care? Follow through etc. I personally did not experience that from Biddulphs in the shipping of my goods internationally.
Ultimately my experience was that there were just too many problems to count during my shipment with Biddulphs.
I personally would never use them again nor would I recommend them to anyone I know.
[name removed by Sirelo] tried her best
99% of the shipping expreince
Moved from Pretoria (South Africa) to Porto (Portugal)
Response of Biddulphs International
Mar 1, 2022
Dear C.,
We note that this is the 6th or 7th time you have tried to post a review on other sites, all of which have previously been removed.
We are sorry to hear that you do not wish to utilize our services again. The contents and severity of your feedback has been noted and communicated to the appropriate channels at our Head Office and with the insurers.
We are not at liberty to insinuate or speculate on previous issues you have raised as we can only rely on facts which you keep failing to justify.
We wish you a safe and prosperous journey in your new life and residence overseas.
Team Biddulphs
We note that this is the 6th or 7th time you have tried to post a review on other sites, all of which have previously been removed.
We are sorry to hear that you do not wish to utilize our services again. The contents and severity of your feedback has been noted and communicated to the appropriate channels at our Head Office and with the insurers.
We are not at liberty to insinuate or speculate on previous issues you have raised as we can only rely on facts which you keep failing to justify.
We wish you a safe and prosperous journey in your new life and residence overseas.
Team Biddulphs
Jan 26, 2022
Their friendly, professional service is unbeatable...[names removed by Sirelo] and all their Teams provide such a personal, hands-on, problem-free experience, i wouldn't use anyone else.
Highest recommendation! Pleased to provide this review: great chance to say THANK YOU!
Highest recommendation! Pleased to provide this review: great chance to say THANK YOU!
Moved from Cape Town (South Africa) to Vancouver (Canada)
Response of Biddulphs International
Mar 1, 2022
Dear B. and Family,
WOW! We are ecstatic to hear this amazing feedback as a long standing and loyal supporting of our company and staff.
We would not be here today if it were not for the valuable support towards our company from individuals like yourselves. We are still strong and sound and look forward to assisting you many more times in the future whenever you may need us.
Take Care
Stay Safe
Team Biddulphs
WOW! We are ecstatic to hear this amazing feedback as a long standing and loyal supporting of our company and staff.
We would not be here today if it were not for the valuable support towards our company from individuals like yourselves. We are still strong and sound and look forward to assisting you many more times in the future whenever you may need us.
Take Care
Stay Safe
Team Biddulphs
Jan 9, 2022
We recently relocated and made use of Biddulphs, Johannesburg. Exceptional service, friendly and effective, great teamwork with the loading, the company really went the extra mile to assist our special needs, during a busy festive season, with short notice and they made sure that every special need was met, to make the move as effortless as possible.
They had to move with shuttles, as big trucks were not allowed were we lived, and they were there bright and early (even long before the due time) to start with loading, to ensure that we could have our furniture on the very same day at the new location - I was extremely impressed with the way the handled everything, as moving itself is a great challenge - but with them, it felt effortless and I am very greatful for the awesome service that we got from them. Well, WELL done!!!
They had to move with shuttles, as big trucks were not allowed were we lived, and they were there bright and early (even long before the due time) to start with loading, to ensure that we could have our furniture on the very same day at the new location - I was extremely impressed with the way the handled everything, as moving itself is a great challenge - but with them, it felt effortless and I am very greatful for the awesome service that we got from them. Well, WELL done!!!
Friendly, effective and exceptional
Moved from Johannesburg (South Africa) to Klerksdorp (South Africa)
Response of Biddulphs International
Jan 15, 2022
Thank you R. for this detailed, kind and amazing review comments about your recent experience with our JHB team.
We wish you all the best for settling into your new home.
Stay Safe
All the best for 2022
Team Biddulphs
We wish you all the best for settling into your new home.
Stay Safe
All the best for 2022
Team Biddulphs
Jan 2, 2022
Biddulphs - Service with Excellence!
Moving a day before New Year in high season is a challenge in itself. Biddulphs moved me from an Estate in Knysna where large trucks are not permitted. They did multiple smaller loads onto a shuttle and had to organise and reload it onto their big truck outside the Estate.
They arrived on time early in the morning, and worked like machines until the last load 11pm at night! The team was well organised, co-ordinated and wrapped and packed every item with great care.
They were friendly and had a great spirit of teamwork throughout the loading process - never tiring or complaining.
Arriving in Cape Town was an absolute pleasure with offloading the truck. Again this team got down to the job, well-co-ordinated and managing to get all the items in the correct rooms - checking every item as it came out of the truck.
They used initiative to place the boxes in a way that we could still move around the rooms without being boxed in.
I am beyond impressed with the professionalism of this company and would highly recommend them!
Moving a day before New Year in high season is a challenge in itself. Biddulphs moved me from an Estate in Knysna where large trucks are not permitted. They did multiple smaller loads onto a shuttle and had to organise and reload it onto their big truck outside the Estate.
They arrived on time early in the morning, and worked like machines until the last load 11pm at night! The team was well organised, co-ordinated and wrapped and packed every item with great care.
They were friendly and had a great spirit of teamwork throughout the loading process - never tiring or complaining.
Arriving in Cape Town was an absolute pleasure with offloading the truck. Again this team got down to the job, well-co-ordinated and managing to get all the items in the correct rooms - checking every item as it came out of the truck.
They used initiative to place the boxes in a way that we could still move around the rooms without being boxed in.
I am beyond impressed with the professionalism of this company and would highly recommend them!
Moved from Kysna (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Jan 15, 2022
Dear E. and Family,
Wow this is an amazing review!
Our teams always strive to go the extra mile and also we are thrilled to hear the big journey went well.
Stay Safe
Happy New Year
All the best for 2022
Team Biddulphs
Wow this is an amazing review!
Our teams always strive to go the extra mile and also we are thrilled to hear the big journey went well.
Stay Safe
Happy New Year
All the best for 2022
Team Biddulphs
Dec 28, 2021
This company is great to move with. In comparison with most of the other big brands, they definitely are a cut above. Punctual, professional, effective, careful, friendly and speedy service. Highly recommended.
Professional
Punctual
Moved from Cape Town (South Africa) to Kleinmond Area (South Africa)
Response of Biddulphs International
Dec 29, 2021
Thank you and family for this truly amazing review.
We really appreciate the comments against our competitors and appreciate that you will highly recommend us going forward.
Wishing you all the best for 2022, and thanks for choosing team Biddulphs.
Stay Safe
Team Biddulphs
We really appreciate the comments against our competitors and appreciate that you will highly recommend us going forward.
Wishing you all the best for 2022, and thanks for choosing team Biddulphs.
Stay Safe
Team Biddulphs
Dec 8, 2021
Biddulphs
Good day,
My furniture and personal belongings were delivered yesterday and my experience with you has been nothing but disappointing and underwhelming.
To start, the crew that arrived to collect my goods were understaffed and had to call and wait for others to come and help them. They also did not bring any packing materials for the coaches and plasma unit and had to go back to fetch packing materials as already paid for in the quote.
On Monday 29th November, we called and spoke to [name removed by Sirelo] who assured us the truck would arrived on the 6th December. I had to arrange a full days leave at short notice with my department which is extremely short staffed at the moment to accommodate receiving my goods. In the week of the 29th we sent two emails to confirm the delivery date to which we got no reply and we’re ignored.
On Monday 6th December, by 08:30am I had received no correspondence. I called to find out where the truck was and I was told they do not know, they will call the driver and get back to me in 5 minutes. By 11:00 I had still not been contacted [name removed by Sirelo] called again and got the same response but no one called me back. I called again and was told they will contact me at 13:00.
At 13:30 I again had to call you and I was told the driver is finishing a delivery but they’ll deliver the same day.
Just after 16:00 I got a call from [name removed by Sirelo] saying the truck is delayed and won’t make it. I explained I had taken a full days leave for the delivery and I cannot receive it any other day in normal working hours because I can’t get leave. He said the truck would come at 22:00 that night.
At 22:30 that night the driver called me and said my goods were locked up at the depot and he can’t deliver my goods.
Again, the next day you made no effort to contact me. I had to call you to find out what’s happening with my delivery. We arranged delivery for 17:30. Your truck arrived after 18:15.
On delivery, several of my goods were destroyed or damaged. All pot plants (except for one small cactus) we’re completely destroyed, the plants, the containers, everything. The pot of my bonsai tree is badly damaged.
The wood on my bookshelf at the bottom is cracked and chunk is missing.
A box containing my medical textbooks was severely water damaged. The box was falling apart and literally had fungus growing on the outside (I have photos of the box and the books).
My experience with you has been shocking. I contacted one of your managers last night to which he replied we will fix the leak in the truck (as if this is any solace for your customer who just had thousands of Rands damage to their goods that they trusted you with). He was also quick to throw in my face that you have limited liability. A great way to make a customer feel like you actually give a ****.
Good day,
My furniture and personal belongings were delivered yesterday and my experience with you has been nothing but disappointing and underwhelming.
To start, the crew that arrived to collect my goods were understaffed and had to call and wait for others to come and help them. They also did not bring any packing materials for the coaches and plasma unit and had to go back to fetch packing materials as already paid for in the quote.
On Monday 29th November, we called and spoke to [name removed by Sirelo] who assured us the truck would arrived on the 6th December. I had to arrange a full days leave at short notice with my department which is extremely short staffed at the moment to accommodate receiving my goods. In the week of the 29th we sent two emails to confirm the delivery date to which we got no reply and we’re ignored.
On Monday 6th December, by 08:30am I had received no correspondence. I called to find out where the truck was and I was told they do not know, they will call the driver and get back to me in 5 minutes. By 11:00 I had still not been contacted [name removed by Sirelo] called again and got the same response but no one called me back. I called again and was told they will contact me at 13:00.
At 13:30 I again had to call you and I was told the driver is finishing a delivery but they’ll deliver the same day.
Just after 16:00 I got a call from [name removed by Sirelo] saying the truck is delayed and won’t make it. I explained I had taken a full days leave for the delivery and I cannot receive it any other day in normal working hours because I can’t get leave. He said the truck would come at 22:00 that night.
At 22:30 that night the driver called me and said my goods were locked up at the depot and he can’t deliver my goods.
Again, the next day you made no effort to contact me. I had to call you to find out what’s happening with my delivery. We arranged delivery for 17:30. Your truck arrived after 18:15.
On delivery, several of my goods were destroyed or damaged. All pot plants (except for one small cactus) we’re completely destroyed, the plants, the containers, everything. The pot of my bonsai tree is badly damaged.
The wood on my bookshelf at the bottom is cracked and chunk is missing.
A box containing my medical textbooks was severely water damaged. The box was falling apart and literally had fungus growing on the outside (I have photos of the box and the books).
My experience with you has been shocking. I contacted one of your managers last night to which he replied we will fix the leak in the truck (as if this is any solace for your customer who just had thousands of Rands damage to their goods that they trusted you with). He was also quick to throw in my face that you have limited liability. A great way to make a customer feel like you actually give a ****.
My stuff arrived
Multiple items damaged
Poor communication
Moved from Durban (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Jan 15, 2022
Dear Mr. M.
As a long standing customer of ours, dating back to when your family started using our services over 20 years ago to move their personal possessions, and yourselves moreover, in the last decade, this is certainly not the norm at Biddulphs and when things do go wrong we aim to rectify the situation where possible.
Your review was actioned immediately from Head Office to the relevant branch. On the 9th December 2021 you accepted limited liability as per communication via your email acceptance to the relevant branch manager. Over and above this, your reply noted on the 12th December also accepts that some of your furniture items have been taken in for repair by our in-house restorer.
We will do our utmost to finalise all outstanding issues as professionally as possibly, and look forward to your commitment email once this is completed to re-review your experience with us.
Date: Sun, 12 Dec 2021 at 21:23
Subject: Re: Feedback Quote: 130***
To: @biddulphs.co.za>
Good evening,
I am well thank you.
I know people are quick to point out when things go wrong and seldom make the effort to give praise when due. So in that spirit, when this is done, I am willing to post an equal representation of the facts how Biddulphs goes about making amends.
Kind regards
M
All the best for 2022
Team Biddulphs
Stay Safe
As a long standing customer of ours, dating back to when your family started using our services over 20 years ago to move their personal possessions, and yourselves moreover, in the last decade, this is certainly not the norm at Biddulphs and when things do go wrong we aim to rectify the situation where possible.
Your review was actioned immediately from Head Office to the relevant branch. On the 9th December 2021 you accepted limited liability as per communication via your email acceptance to the relevant branch manager. Over and above this, your reply noted on the 12th December also accepts that some of your furniture items have been taken in for repair by our in-house restorer.
We will do our utmost to finalise all outstanding issues as professionally as possibly, and look forward to your commitment email once this is completed to re-review your experience with us.
Date: Sun, 12 Dec 2021 at 21:23
Subject: Re: Feedback Quote: 130***
To: @biddulphs.co.za>
Good evening,
I am well thank you.
I know people are quick to point out when things go wrong and seldom make the effort to give praise when due. So in that spirit, when this is done, I am willing to post an equal representation of the facts how Biddulphs goes about making amends.
Kind regards
M
All the best for 2022
Team Biddulphs
Stay Safe
Dec 6, 2021
Very professional and punctual. Well organised and friendly. Only minor breakages but nothing too serious. Can highly recommend!
Punctual
Professional and efficient
Minor breakages
Moved from Johannesburg (South Africa) to Cape Town. Langebaan (South Africa)
Response of Biddulphs International
Dec 29, 2021
Thank you for the great review about your big move from JHB to the Cape.
We wish you all the best settling into the amazing new area you have moved too.
Enjoy the upcoming festive season ahead.
Stay Safe
Team Biddulphs
We wish you all the best settling into the amazing new area you have moved too.
Enjoy the upcoming festive season ahead.
Stay Safe
Team Biddulphs
Nov 29, 2021
Moving day was very easy. The packers were on time, careful with our goods and go on with the job. They cleaned up after and left our place cleaner than when they arrived. Very professional, polite and courteous. We can recommend Biddulphs if your thinking of a move.
Moved from Cape Town (South Africa) to Sydney (Australia)
Response of Biddulphs International
Dec 29, 2021
Wow, thanks for this amazing review for your big move from RSA to Australia.
Its not a straight forward process moving overseas, and we are thankful to hear this feedback and that our offices and crew at both ends of the world did a great job.
Take Care
Stay Safe
Team Biddulphs
Its not a straight forward process moving overseas, and we are thankful to hear this feedback and that our offices and crew at both ends of the world did a great job.
Take Care
Stay Safe
Team Biddulphs
Nov 26, 2021
My packers were friendly and very helpful in Johannesburg, the truck driver and stacker were very organised and efficient. Once the Cape Town staff got moving and some supervision they did a good job.
The sale representative was poor - she was rude and impatient and under catered for our move.
The Chief Operating officer pulled it all together for us and got the right staff on the job and resolved any issues quickly.
The sale representative was poor - she was rude and impatient and under catered for our move.
The Chief Operating officer pulled it all together for us and got the right staff on the job and resolved any issues quickly.
Big company with lots of resources
The main staff members in the move were helpful and friendly
The sales representative had very poor Personal skills
The sale representative had undercatered for the size of our move.
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Dec 29, 2021
Dear D & Family,
Thank you for the comments about your big move from Gauteng to Western Cape.
We certainly strive to be as efficient and hardworking as possible in all regions.
Take care, all the best for the year ending 2021.
Team Biddulphs
Thank you for the comments about your big move from Gauteng to Western Cape.
We certainly strive to be as efficient and hardworking as possible in all regions.
Take care, all the best for the year ending 2021.
Team Biddulphs
Nov 8, 2021
I had an excellent experience dealing with Biddulphs International removals and their team.
I was truly impressed with the way they took special care in handling with great care the fragile items.
My belongings for shipment were professionally handled by a very efficient and competent team of packers.
The packing materials used were excellent and comprehensive.
I would recommend Biddulphs to anyone moving abroad.”
I was truly impressed with the way they took special care in handling with great care the fragile items.
My belongings for shipment were professionally handled by a very efficient and competent team of packers.
The packing materials used were excellent and comprehensive.
I would recommend Biddulphs to anyone moving abroad.”
Very efficient packing service
Moved from Gordon’s Bay (South Africa) to London (United Kingdom)
Response of Biddulphs International
Nov 13, 2021
Thank you Julian and family for the amazing comments for your big move overseas from RSA to UK. We are happy to hear our teams at both ends handled your goods professionally and with care.
Wishing you all the very best.
Stay Safe
Team Biddulphs
Wishing you all the very best.
Stay Safe
Team Biddulphs
Oct 29, 2021
Use Bidduphs! Professional and the service is outstanding. Goods gone into storage waiting for me to request shipping.
So far a professional and stress free experience
Nothing yet
Moved from Cape Town (South Africa) to London (United Kingdom)
Response of Biddulphs International
Nov 13, 2021
Thank you for the comments about our services so far. We cant wait to complete the whole move process!
Stay Safe
Team Biddulphs
Stay Safe
Team Biddulphs
Oct 21, 2021
The Biddulphs team arrived early in Middle Sabi, Zimbabwe to load, the packing of all the household goods was done professionally and each item wrapped up in bubble wrap to prevent breakages on route to South Africa. this process took two full days. The truck loading once again was done professionally, the Biddulphs Staff team from Harare were very friendly and helpful and were proud in what they were doing. In South Africa at our house in Atlasville Boksburg the team from Biddulphs once again were really professional on the off loading and placing the furniture where we requested them to do. The team were also really so helpful on assembling the beds and other items we requested them to do over and above their normal duties. There was absolutely no damage to our furniture on this trip and this is because how professionally the packing and loading was done. We would honestly recommend Biddulphs Removals to other people to do their removals.
From getting the quotations arranging all the documentation and clearances done which was required to move the furniture. The loading, of loading was all done professionally.
No damage to our furniture over this long distance especially having to travel on the bad potholed roads in Zimbabwe.
Moved from Middle Sabi. (Zimbabwe) to Boksburg, Johannesburg. (South Africa)
Response of Biddulphs International
Nov 13, 2021
Thank you for the amazing comments about our moving services teams in Zimbabwe and South Africa.
This journey, approximately 965km through some very rough and bumpy terrain crossing borders is by no means easy. Our teams and vehicles we pay special attention to for these big journeys and remote location collections.
Wishing you all the best settling in.
Team Biddulphs
This journey, approximately 965km through some very rough and bumpy terrain crossing borders is by no means easy. Our teams and vehicles we pay special attention to for these big journeys and remote location collections.
Wishing you all the best settling in.
Team Biddulphs
Oct 12, 2021
Excellent service from rep. at Biddulphs . He was fast and efficient with information and helping us with the quotation, booking and delivery process. Household contents were packaged, plastic wrapped ,bubble wrapped ,crated and loose items even securely boxed. Driver was very friendly and we could contact him about his location and delivery times. Every arrived and was off loaded properly with no damages as promised. Biddulphs was the only company that offered a great price on the quotation.
Physical viewing of household contents to be transported.
Easily contactable during the moving process.
Moved from Gqeberha (South Africa) to Durban (South Africa)
Response of Biddulphs International
Oct 20, 2021
Dear Valued Client,
Our PE and KZN offices will be thrilled to hear this feedback.
We always aim to deliver on time, with a friendly attitude and all in good order for a competitive price.
Stay Safe
Team Biddulphs
Our PE and KZN offices will be thrilled to hear this feedback.
We always aim to deliver on time, with a friendly attitude and all in good order for a competitive price.
Stay Safe
Team Biddulphs
Oct 11, 2021
Excellent service from the administrative office to the loading crew. They were on time every time. No furniture were damaged.
Effortless
Stressless
Moved from Kimberley (South Africa) to Jeffreysbay (South Africa)
Response of Biddulphs International
Oct 20, 2021
Dear S.J
Your move from Kimberley to JBay is by no means a small distance and we thank you for choosing to use our services for the long haul.
Enjoy the coast.
Stay Safe
Team Biddulphs
Your move from Kimberley to JBay is by no means a small distance and we thank you for choosing to use our services for the long haul.
Enjoy the coast.
Stay Safe
Team Biddulphs
Oct 5, 2021
The whole experience with the Biddulphs team and move was commendable.
From the sales consultant, [name removed by Sirelo] the quote to the packing, loading and off loading teams - I was impressed.
The teams worked very hard to load and offload - especially having to navigate downhill with the shuttle vehicle and the terrain not being trolley friendly at the new residence. I was very impressed. [name removed by Sirelo] and the team were friendly, professional and helpful.
I have not found one broken item amongst all the boxes and even the big ticket items and appliances were moved without any issues.
They did and excellent job - thank you!
From the sales consultant, [name removed by Sirelo] the quote to the packing, loading and off loading teams - I was impressed.
The teams worked very hard to load and offload - especially having to navigate downhill with the shuttle vehicle and the terrain not being trolley friendly at the new residence. I was very impressed. [name removed by Sirelo] and the team were friendly, professional and helpful.
I have not found one broken item amongst all the boxes and even the big ticket items and appliances were moved without any issues.
They did and excellent job - thank you!
Moved from Parkhurst (South Africa) to Bazley Beach (South Africa)
Response of Biddulphs International
Oct 20, 2021
Thank you Thank you Thank You
We wish you all the best settling into Bazley Beach area and look forward to hearing from you if you ever need our services again.
Stay Safe
Team Biddulphs
We wish you all the best settling into Bazley Beach area and look forward to hearing from you if you ever need our services again.
Stay Safe
Team Biddulphs
Oct 4, 2021
From our first contact with Sales , then operations and the removal and packing teams - we were impressed by the professionalism and dedication to their jobs and making sure the customer is happy.
People made our experience possible - going above and beyond.
People made our experience possible - going above and beyond.
Customer Focus
Removal teams dedication to completing the move no matter what
None
Moved from Johannesburg (South Africa) to Johannesburg (South Africa)
Response of Biddulphs International
Oct 20, 2021
Thank you Mr R.for the awesome comments about our service from start to finish in Gauteng.
We wish you all the very best settling in and look forward to assisting you in the future if you ever need us.
Stay Safe
Team Biddulphs
We wish you all the very best settling in and look forward to assisting you in the future if you ever need us.
Stay Safe
Team Biddulphs
Sep 14, 2021
From the quote stage assessment at upload site Port Shepstone to the last shuttle delivered at at the Download site in Randburg the service was great
Professional
Friendly service
Online booking needs work
nil
Moved from Port Shepstone (South Africa) to Randburg (South Africa)
Response of Biddulphs International
Oct 20, 2021
Thank you Bill and family for the amazing review. Our teams will be thrilled to hear this feedback.
Stay Safe
Team Biddulphs
Stay Safe
Team Biddulphs
Sep 5, 2021
My sincere gratitude to Biddulphs for the safe transportation of my household items to Zambia. The initial team I interacted with in Cape Town were amazing in that they conducted themselves professionally and packed my items safely such that there were NO breakages!! not a single glass or bottle was lost.
The driver who delivered the items to my residence in Zambia was equally amazing in the attention to detail he exhibited to ensure that each and every box was accounted for.
My experience with your organisation, from the first phone enquiry to the final delivery has been such a wonderful fulfillment of the company slogans and promises.
Thank you and continue doing what you do further.
Regards
Chao
The driver who delivered the items to my residence in Zambia was equally amazing in the attention to detail he exhibited to ensure that each and every box was accounted for.
My experience with your organisation, from the first phone enquiry to the final delivery has been such a wonderful fulfillment of the company slogans and promises.
Thank you and continue doing what you do further.
Regards
Chao
Moved from Cape Town (South Africa) to Lusaka (Zambia)
Response of Biddulphs International
Oct 20, 2021
Thank you for the amazing comments about your big move from Cape Town to Zambia.
We are glad to hear you are all safe and sound and we are always here to assist, even if you ever need us from Zambia back to South Africa or anyone in Southern Africa.
Stay Safe
Team Biddulphs
We are glad to hear you are all safe and sound and we are always here to assist, even if you ever need us from Zambia back to South Africa or anyone in Southern Africa.
Stay Safe
Team Biddulphs
Aug 31, 2021
The admin staff were very professional and helpful
The removal staff were prompt, professional, courteous and very helpful and accommodating with our packing and unpacking. Our move was as painless as possible.
The removal staff were prompt, professional, courteous and very helpful and accommodating with our packing and unpacking. Our move was as painless as possible.
Excellent removal company with great staff and excellent removal vehicle
The staff went the extra mile
Moved from Port Elizabeth (South Africa) to Port Alfred (South Africa)
Response of Biddulphs International
Oct 20, 2021
Dear Athol,
Thank you for the great feedback that you move was hassle free!
We wish you the best settling into your new residence.
Stay Safe
Team Biddulphs
Thank you for the great feedback that you move was hassle free!
We wish you the best settling into your new residence.
Stay Safe
Team Biddulphs
Aug 7, 2021
We had a great move with Biddulphs from South Africa to Hawaii. We moved many large heavy glass artworks, even more surf boards and a lot of carefully architected lego creations. They all showed up in Kauai in one piece to the delight of the whole family.
The packing team worked so hard with great respect for us and all our belongings.
Thank you so much
The packing team worked so hard with great respect for us and all our belongings.
Thank you so much
reliable
Moved from Cape Town (South Africa) to Hawaii (United States)
Response of Biddulphs International
Oct 20, 2021
Dear Valued Client,
WOW! This is a really fantastic review and we thank you for taking the time to give comments on your storage and big move to Hawaii. We are thrilled with the photos you sent us and we are happy to hear your son is happy that his toy sets arrived all in good order after many years of care by Biddulphs.
Wishing you all the best
Stay Safe
Team Biddulphs
WOW! This is a really fantastic review and we thank you for taking the time to give comments on your storage and big move to Hawaii. We are thrilled with the photos you sent us and we are happy to hear your son is happy that his toy sets arrived all in good order after many years of care by Biddulphs.
Wishing you all the best
Stay Safe
Team Biddulphs
Aug 4, 2021
Collection and delivery on time, friendly and helpful staff.
Packed with care which reduced the anxiety of property being damaged.
Packed with care which reduced the anxiety of property being damaged.
Moved from Pretoria (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Aug 5, 2021
Thank you for the wonderful comments regarding your move from Pretoria to Cape Town, famous for having the longest wine route in the world!
Take Care
Stay Safe
Team Biddulphs
Take Care
Stay Safe
Team Biddulphs
Aug 4, 2021
This was a difficult move with many complexities. Biddulphs handled the whole operation so professionally. Their staff were pleasant, polite and efficient. I am more than happy to have had them to do our move. I will certainly recommend them to others.
Professional
Very pleasant staff
Moved from Ballito (South Africa) to Somerset West (South Africa)
Response of Biddulphs International
Aug 5, 2021
Thank you Richard and family, wonderful news to hear this especially with all the different aspects required during the removal. We pride ourselves with our great staff and their professionalism.
Take Care
Team Biddulphs
Take Care
Team Biddulphs
Jul 31, 2021
They were quick to respond and fast to do the move. They stayed in contact via email and WhatsApp and helped with forms, etc. Thanks [names removed by Sirelo]
Moved from Gauteng (South Africa) to Charlottesville (United States)
Response of Biddulphs International
Aug 3, 2021
Thank you for the wonderful comments regarding your big move to the USA from South Africa.
We wish you all the best and stay safe.
Best Regards,
Team Biddulphs
We wish you all the best and stay safe.
Best Regards,
Team Biddulphs
Jul 10, 2021
If you hire Biddulphs make sure you hire a security company to watch each packer. I did most of the packing myself then I would know it was done properly, all they had to do was wrap furniture, tools, pictures and garden items. Day one nobody came. Day 2 did hardly any packing more interested in looking through boxes and plastic containers I had packed to help themselves . The items missing is unbelievable Imported handbags, shoes, bread cutter, coffee machines, Granny Goose Linen, Blankets,Dinner service still in box, Jeans, Leather purses, Kitchen Utensils. I reported it straight away. I also had an idea who the culprit was but they were all in it together. I don’t think much of the COO making up stories that I had an auction at my house. Should fire all packers that they sent and replace the COO. They turn a blind eye to what is going on.
Don’t use this company
Very bad customer service tries to avoid complaints.
Moved from Gauteng (South Africa) to Algarve (Portugal)
Response of Biddulphs International
Aug 3, 2021
Dear Ms K,
Our findings are as follows, namely:
- It must be noted that your delivery date was the 23rd December 2020 and you only contacted us about your shipment in the middle to latter half of January 2021.
- You were offered all risks insurance which you declined and arranged through your own means via your son. To date you have not made any claim or contacted your own chosen insurer and refute making contact with them on self packed items.
- You have only confirmed nearly 4 months later towards the middle to end of April 2021 than you have finalised the unpacking of your personal belongings.
- Lastly, I believe on the day of your packing and/or loading which our crew and yourself confirmed that there was an auction taking place at your premises whereby you were selling items. A large portion of items were left out in the open to be sold.
On the basis of all of the above, we await to hear back from you with further information regarding your claim as per our communica tion to you to bring this to finality.
Kind Regards,
Team Biddulphs
Our findings are as follows, namely:
- It must be noted that your delivery date was the 23rd December 2020 and you only contacted us about your shipment in the middle to latter half of January 2021.
- You were offered all risks insurance which you declined and arranged through your own means via your son. To date you have not made any claim or contacted your own chosen insurer and refute making contact with them on self packed items.
- You have only confirmed nearly 4 months later towards the middle to end of April 2021 than you have finalised the unpacking of your personal belongings.
- Lastly, I believe on the day of your packing and/or loading which our crew and yourself confirmed that there was an auction taking place at your premises whereby you were selling items. A large portion of items were left out in the open to be sold.
On the basis of all of the above, we await to hear back from you with further information regarding your claim as per our communica tion to you to bring this to finality.
Kind Regards,
Team Biddulphs
Jul 8, 2021
I have just moved back to Canada from South Africa. I have moved to or from South Africa 3 times in my life. I used Biddulphs from South Africa this time. The Biddulphs staff broke several items of antique furniture. Numerous other items were so badly damaged by poor packing that they are no longer useable. Most of our jewellery was stolen. The Operations Manager later attempted to evade responsibility for the theft, by suggesting that we should not have packed the jewellery at all, but kept it with us. This was a contradiction of the instructions that the branch manager had given us beforehand. All packing was carried out by Biddulphs or packed according to their instructions. We identified a suspect to Biddulphs and explained our reasons for suspecting him. On Biddulphs request, we reported the matter to the South African Police Services, so that Biddulphs could start their own investigation. We were subsequently told by the South African Police Service detective who was allocated to the case that Biddulphs had conducted their own internal investigation in a way that prevented the SAPS from further investigating it. I regard Biddulphs actions as an attempt to hide the perpetrator and avoid blame. The shipment was then delayed over a month, with attempts being made to blame this on the a blockage of the Suez Canal. This event only took place after our belongings were supposed to have arrived in Canada and is another attempt to evade responsibility for their own actions. As they are a dishonest and irresponsible company and Should be avoided at all costs.
Stolen items
Broken items
Moved from Cape Town (South Africa) to Salmon Arm (Canada)
Response of Biddulphs International
Aug 3, 2021
Dear Valued Client,
We whole heartedly disagree with your statements and serious libelous accusations.
THE CLIENTS FIRST NOTIFIED US OF AN ISSUE TWO WEEKS LATER after the consignment was loaded on a direct full container. The issue in question had apparently been in the clients own possession during the packing process! The branch manager reverted immediately.
Note, consignment was delivered approx 400kms in-land by agents. Clients reverted approximately one month after delivery to give a list of damages. There are two main furniture pieces that have incurred damage, namely 1 x antique gate table with damaged leg and 1 x antique kist damaged. Issues noted with packing as per your communication to us refers to, namely 1 x sculpted metal airplane damaged in a box, assortment of silk flowers damaged in a box, 1x calligraphy artwork damaged in a box and an assortment of train silicone moulds damaged.
Once you submit your claim to our insurance brokers as we have suggested bus inesses to approach for repairs we hope they will process this speedily and in accordance with your valuation form. Below is your reply to our email with suggested businesses to approach:
forsyth.s | Tue, 29 Jun, 23:19pm
Hello. I have contacted a number of companies in Vancouver and asked them if they are willing to quote from a picture, but have not yet received a reply. But Canadian businesses are notorious for slow responses. One of them advertises that they repair furniture that is not made in Canada. I’m not quite sure why this is relevant, I suspect they are using it as a marketing gimmick. But since the vast majority of old furniture in Canada is made of maple, it may be important. I have Furniture Medic on Kelowna and also await their response. I have also contacted brokers to let them know what is happening.
S
We await your further update to pass onto the brokers.
We accept problems can occur during shipments and will always see how we can best assist our clients where this occurs. As such, where the information was provided or the complaint was initially addressed, we acted swiftly and provided feedback to the client accordingly.
We whole heartedly disagree with your statements and serious libelous accusations.
THE CLIENTS FIRST NOTIFIED US OF AN ISSUE TWO WEEKS LATER after the consignment was loaded on a direct full container. The issue in question had apparently been in the clients own possession during the packing process! The branch manager reverted immediately.
Note, consignment was delivered approx 400kms in-land by agents. Clients reverted approximately one month after delivery to give a list of damages. There are two main furniture pieces that have incurred damage, namely 1 x antique gate table with damaged leg and 1 x antique kist damaged. Issues noted with packing as per your communication to us refers to, namely 1 x sculpted metal airplane damaged in a box, assortment of silk flowers damaged in a box, 1x calligraphy artwork damaged in a box and an assortment of train silicone moulds damaged.
Once you submit your claim to our insurance brokers as we have suggested bus inesses to approach for repairs we hope they will process this speedily and in accordance with your valuation form. Below is your reply to our email with suggested businesses to approach:
forsyth.s | Tue, 29 Jun, 23:19pm
Hello. I have contacted a number of companies in Vancouver and asked them if they are willing to quote from a picture, but have not yet received a reply. But Canadian businesses are notorious for slow responses. One of them advertises that they repair furniture that is not made in Canada. I’m not quite sure why this is relevant, I suspect they are using it as a marketing gimmick. But since the vast majority of old furniture in Canada is made of maple, it may be important. I have Furniture Medic on Kelowna and also await their response. I have also contacted brokers to let them know what is happening.
S
We await your further update to pass onto the brokers.
We accept problems can occur during shipments and will always see how we can best assist our clients where this occurs. As such, where the information was provided or the complaint was initially addressed, we acted swiftly and provided feedback to the client accordingly.
Jun 23, 2021
Professional, friendly and sufficient - they took great care of our furniture and property!
This was our 9th move in 20 years and it was the last and best move ever. From the pre-move booking and quotation, to the final piece of furniture delivered, everything went smoothly.
The team was on time, friendly and very well organized.
This was our 9th move in 20 years and it was the last and best move ever. From the pre-move booking and quotation, to the final piece of furniture delivered, everything went smoothly.
The team was on time, friendly and very well organized.
Professional
Great care
Moved from Pretoria (South Africa) to Pretoria (South Africa)
Response of Biddulphs International
Jun 26, 2021
Dear Valued Client,
Wow, we cannot thank you enough for the great feedback.
We are always striving to do our best and we realise moving is a challenging business with lots of moving parts and stress to deal with. Its great to hear we were on time and things went smoothly.
Thanks for choosing team Biddulphs!
Stay Safe
Take Care
Wow, we cannot thank you enough for the great feedback.
We are always striving to do our best and we realise moving is a challenging business with lots of moving parts and stress to deal with. Its great to hear we were on time and things went smoothly.
Thanks for choosing team Biddulphs!
Stay Safe
Take Care
Jun 14, 2021
From the first meeting with [name removed by Sirelo] to discuss our move until the delivery of our goods in Cape Town , everything went extremely smoothly . The operations manager in PE , [name removed by Sirelo], went the extra mile to have his guys at our house 45 minutes earlier as requested. Time was of the essence to us as we had to drive to Knysna that same day .
I found all the guys extremely friendly and helpful in both cities . Most importantly is that nothing was damaged .
I found all the guys extremely friendly and helpful in both cities . Most importantly is that nothing was damaged .
We were kept informed of pick-up and delivery times .
All the staff were friendly and helpful. Our goods were delivered in good condition.
One box that I know of was not delivered. I realise it is impossible to find it now and I think there should be a more effective way of loading and recording the boxes . We had 206 of them and there was unfortunately no numerical record kept to ensure tha
Moved from Port Elizabeth (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Jun 26, 2021
Thank You Thank For Choosing Team Biddulphs!
The trek from PE to CPT is a long beautiful journey, and we are really proud to hear nothing was damaged and the team was helpful and polite at both ends.
We strive to provide the best customer service and wish you all the best.
Team Biddulphs
Stay Safe
The trek from PE to CPT is a long beautiful journey, and we are really proud to hear nothing was damaged and the team was helpful and polite at both ends.
We strive to provide the best customer service and wish you all the best.
Team Biddulphs
Stay Safe
May 20, 2021
This was my first move ever that was a positive experience from start to finish - efficient admin, extremely proficient driver, very friendly gentlemen who loaded the stuff. They made what has always been traumatic, very easy.
Excellent service all round
Moved from Western Cape (South Africa) to Free State (South Africa)
Response of Biddulphs International
Jun 26, 2021
Thank you for the amazing review.
We love first time customers and trying to ensure we get things right, especially on a big move from WC to Free State.
Stay Safe
Team Biddulphs
We love first time customers and trying to ensure we get things right, especially on a big move from WC to Free State.
Stay Safe
Team Biddulphs
May 3, 2021
I recently moved back to Cape Town from Germany and Biddulphs was responsible for the collection and delivery of my boxes. They kept me up to date of the arrival time of my container and when it was time to deliver, I was very happy. Their delivery team was great! The driver called me with an eta, when they arrived they were all so helpful and friendly. My boxes were all in good condition and packed neatly into their new home. Thank you again for your great service and delivery.
Great service and the delivery team was so professional and efficient
Moved from Düsseldorf (Germany) to Cape Town (South Africa)
Response of Biddulphs International
Jun 26, 2021
Thank You Amy for the wonderful review.
We relocate hundreds of families and containers each year, with the City of Cape Town being one of our most popular and beautiful cities.
Its great to hear things went smoothly and that our team was polite and friendly. We are hear whenever you need us.
Stay Safe
Team Biddulphs
We relocate hundreds of families and containers each year, with the City of Cape Town being one of our most popular and beautiful cities.
Its great to hear things went smoothly and that our team was polite and friendly. We are hear whenever you need us.
Stay Safe
Team Biddulphs
Apr 24, 2021
One box went missing on delivery to us in the UK, but we were able to be in constant contact with Biddulphs, Durban in attempt to locate this missing box. I would like to personally thank [name removed bu Sirelo], Durban Branch Manager for putting up with my endless communication and understanding in regard to this missing box (I was a dog with a bone :)) My box has now been found and it was not due to the fault of Biddulphs, Durban - but human error at work. It was located in the UK warehouse of the agent and I was immediately notified of its recovery by them. It will be forwarded onto me in a few weeks time... Overjoyed !!!!
We were very happy with the quote and the profession level of packing.
Friendly Rep from the offset, but do feel that things told to the perspective Client need to be clearly confirmed in writing after meeting.
Would advise that barcode tracing is introduced of packed good and furniture items, so that consiment items
We were informed that once we had an address for delivery in the UK to notify Biddulphs Durban, and are goods would be delivered immediately. We waited 4 weeks after providing notice of our address and required delivery date. We were then told we could
Moved from Durban (South Africa) to Cornwall (United Kingdom)
Response of Biddulphs International
Jun 26, 2021
Dear Loraine,
Thanks for your patience and understanding in this matter and we are thrilled to hear we located your missing box at our agents warehouse in the UK.
Stay Safe
Team Biddulphs
Thanks for your patience and understanding in this matter and we are thrilled to hear we located your missing box at our agents warehouse in the UK.
Stay Safe
Team Biddulphs
Apr 22, 2021
APPRECIATION FOR GOOD SERVICE
I want to take the time to thank you for the good service your company provided us. My wife and I sincerely appreciate your customer service, how you are always available to handle challenging issues and the professional way you conduct business.
We were highly pleased with the efficient and hard work provided by your transport teams from our home in Pietermaritzburg to the storage facility at St Helena Bay.
Special thanks to [Name removed by Sirelo] as Team Leader for ensuring that the off-loading process was carried out speedily and efficiently. He was very friendly, talkative and kept a steady conversation with my wife and I throughout the off-loading process. The gentlemen that were off- loading, worked hard with no time wasting at all. They worked non-stop until all the goods were off - loaded and properly packed away.
Please pass on our gratitude to [Names removed by Sirelo] and the team for carrying out their work so well. It is a good case of professionalism in your business.
We will certainly recommend your company to others who would want to avail themselves of your service. We hope that this kind of service will be present permanently in your company as this is what customers want to have.
Once again, we would like to express our personal gratitude to you and your team for your honest, efficient and hard work.
I want to take the time to thank you for the good service your company provided us. My wife and I sincerely appreciate your customer service, how you are always available to handle challenging issues and the professional way you conduct business.
We were highly pleased with the efficient and hard work provided by your transport teams from our home in Pietermaritzburg to the storage facility at St Helena Bay.
Special thanks to [Name removed by Sirelo] as Team Leader for ensuring that the off-loading process was carried out speedily and efficiently. He was very friendly, talkative and kept a steady conversation with my wife and I throughout the off-loading process. The gentlemen that were off- loading, worked hard with no time wasting at all. They worked non-stop until all the goods were off - loaded and properly packed away.
Please pass on our gratitude to [Names removed by Sirelo] and the team for carrying out their work so well. It is a good case of professionalism in your business.
We will certainly recommend your company to others who would want to avail themselves of your service. We hope that this kind of service will be present permanently in your company as this is what customers want to have.
Once again, we would like to express our personal gratitude to you and your team for your honest, efficient and hard work.
Moved from Cape Town (South Africa) to St Helena Bay (South Africa)
Response of Biddulphs International
Jun 26, 2021
Thank You Thank You
For taking the time to leave this feedback for others to read and know that they are choosing a trusted family company that strives to ensure we provide a good service at a competitive price.
We are not perfect and dont always get things right, but in this case our team excelled and we thank you for choosing our company.
All the best
Take Care
Stay Safe
Team Biddulphs Family
For taking the time to leave this feedback for others to read and know that they are choosing a trusted family company that strives to ensure we provide a good service at a competitive price.
We are not perfect and dont always get things right, but in this case our team excelled and we thank you for choosing our company.
All the best
Take Care
Stay Safe
Team Biddulphs Family
Apr 15, 2021
I recently moved my household contents to storage using Biddulphs. The sales staff ([Name removed by Sirelo]) was efficient and helpful and supplied a quote the same day that I submitted the inventory. Shortly after I confirmed acceptance of the quote I received an email from the operations team confirming the date of the move. On packing day, [Names removed by Sirelo] were courteous and gentle with my things as they packed and wrapped. On moving day the whole team was great, and supervised by [Name removed by Sirelo], who remained onsite all day. The team was professional, friendly and I felt as if they treated my items with care and respect. Thank you to [Name removed by Sirelo], CEO, for your reassurances and for the call on the day to see how it was going. I look forward to receiving everything back in ship shape condition from storage when we find our new home. Thanks Team Biddulphs - I would recommend you guys to everyone. Not to mention that your pricing was extremely competitive for such a big name in the business. Lastly, I also want to mention that it is such good practice to see that you hire disabled people as part of your moving team (a hard of hearing person). I was truly impressed by it all.
Efficient
Respectful
Handing client over to the different business areas could be clearer i.e. from sales team to operations to storage
Moved from Johannesburg (South Africa) to Biddulphs Storage (South Africa)
Response of Biddulphs International
Jun 26, 2021
Thank You Lisa for the review.
We were in constant contact with you via our JHB and Head Office.
We pride ourselves on employing people from all walks of life and backgrounds and continuously look at ways to ensure we educate and promote staff where we can accordingly. Its a tough challenging time at the moment in the world and thanks to clients such as yourselves you help to keep us in business and making peoples next moves their best moves.
Stay Safe
Team Biddulphs
We were in constant contact with you via our JHB and Head Office.
We pride ourselves on employing people from all walks of life and backgrounds and continuously look at ways to ensure we educate and promote staff where we can accordingly. Its a tough challenging time at the moment in the world and thanks to clients such as yourselves you help to keep us in business and making peoples next moves their best moves.
Stay Safe
Team Biddulphs
Apr 14, 2021
We recently moved to Dubai and employed who we thought to be a reputable moving company, Biddulph’s International to move your most cherished belongings. Like so many, we approached a few companies and did the groundwork by checking customer reviews etc. and although they have 90 years of business experience and “stellar reviews” I would like to warn potential clients to be more vigilant during the packing process.
Prior to the Biddulph’s packing team arriving on the 12 November 2020, we pre-packed all our household items (like items with like items), ensuring that only items that were allowed and that we were definitely taking were in the house. The rest was donated or sold. When the packers left, the shelves were empty and we were under the impression that “ALL” our items were packed in boxes ready for shipment. All done on the second day with a day to spare, lucky for us, one would think.
After delays and inaccurate invoicing due to staff rotation during the festive period, we finally received our consignment on the 25 February 2021. Part of the paid for service was for the shipping company in Dubai to unpack the boxes and remove all packaging material however we had to forfeit this as upon opening a few boxes we noted that the packing was done so haphazardly or should I now say strategically that the Dubai agents were at a loss. To mention a few examples, a box labeled hangers had hangers, folded clothes, a vanity case but worst of all; all of the above were dumped in the same box as toilet mats. A box that had clothes was mixed with shoes. A vacuum cleaner and outdoor equipment lumped together with our towels and linen! Unprofessional and unacceptable! This was reported to the whole Biddulph’s team and I received a generic response from the Branch Manager that they will investigate and revert back.
During this period we endeavored to unpack ourselves, we noted a very obvious item that was missing, a pair of brand new athletic sneakers that was still in its box. This was one of the items in the smallest room of the house and one would have to breach COVID safety protocols to be present at all times to monitor and it was also the only room in the house with no camera surveillance. Ironically, the room and cupboard the Supervisor was personally packing. This was again communicated to the Biddulph’s team and weeks had passed with no response so I had to follow up with them. I was the given a slurry of excuses for the delays, the Branch Manager was off sick, etc. but surprisingly I received responses only when the tone of my messages changed from patient and accommodating to irate when I informed them that I will be reviewing them as such.
The response from the Operations Manager was that the disciplinary hearing yielded the dismissal of one of the packers and the others were still being investigated. He then requested the cost of the sneaker.
Feeling violated we tried to go through the tedious task to verify if each item in that room was packed and made it to Dubai. We noted expensive, unopened lotions, oils and perfumes, as well as expensive bathroom accessories that were also missing. With just these few items mentioned and their cost exceeding R2000, we had to stop ourselves from continuing the verification process so as to not make ourselves feel even more violated and exposed. We will NEVER be able to FULLY grasp the extent of the actual number of items that never made it to us, for the sake of our own sanity.
This too was communicated with the Biddulph’s team, whereby the Operations Manager proceeded to discard the information I provided him with and responded with insurance clauses instead. He added further insult to the wound by making it seem as if he was being so gracious and doing me a favour by offering me an amount of R1000 using the term 'EX GRATIA' which by definition means 'as a FAVOUR or from a sense of moral obligation rather than because of any legal requirement.'. Wow, I am supposed to be so grateful Biddulphs!
His final response to me on 31 March 2021 was that he will see what he can do. I forwarded my banking details as requested. To date all he did was NOTHING! No further communication, no resolve. Dead silence.
So to all the South African families moving abroad, please take heed. So don’t let COVID protocols of social distancing and be distracted during the packing process. Be on the lookout for the small, expensive items that may not make it to their destination.
Leaving one’s country and having worked extremely hard to be able to make such a move and a stressful one at that, in the first place does not entitle service providers to class me an easy target that does not sweat the “small stuff” and the impression that the fact that we CAN make such a huge move means we have surplus and that Biddulph’s packers are ENTITLED to it! Very hurtful.
Prior to the Biddulph’s packing team arriving on the 12 November 2020, we pre-packed all our household items (like items with like items), ensuring that only items that were allowed and that we were definitely taking were in the house. The rest was donated or sold. When the packers left, the shelves were empty and we were under the impression that “ALL” our items were packed in boxes ready for shipment. All done on the second day with a day to spare, lucky for us, one would think.
After delays and inaccurate invoicing due to staff rotation during the festive period, we finally received our consignment on the 25 February 2021. Part of the paid for service was for the shipping company in Dubai to unpack the boxes and remove all packaging material however we had to forfeit this as upon opening a few boxes we noted that the packing was done so haphazardly or should I now say strategically that the Dubai agents were at a loss. To mention a few examples, a box labeled hangers had hangers, folded clothes, a vanity case but worst of all; all of the above were dumped in the same box as toilet mats. A box that had clothes was mixed with shoes. A vacuum cleaner and outdoor equipment lumped together with our towels and linen! Unprofessional and unacceptable! This was reported to the whole Biddulph’s team and I received a generic response from the Branch Manager that they will investigate and revert back.
During this period we endeavored to unpack ourselves, we noted a very obvious item that was missing, a pair of brand new athletic sneakers that was still in its box. This was one of the items in the smallest room of the house and one would have to breach COVID safety protocols to be present at all times to monitor and it was also the only room in the house with no camera surveillance. Ironically, the room and cupboard the Supervisor was personally packing. This was again communicated to the Biddulph’s team and weeks had passed with no response so I had to follow up with them. I was the given a slurry of excuses for the delays, the Branch Manager was off sick, etc. but surprisingly I received responses only when the tone of my messages changed from patient and accommodating to irate when I informed them that I will be reviewing them as such.
The response from the Operations Manager was that the disciplinary hearing yielded the dismissal of one of the packers and the others were still being investigated. He then requested the cost of the sneaker.
Feeling violated we tried to go through the tedious task to verify if each item in that room was packed and made it to Dubai. We noted expensive, unopened lotions, oils and perfumes, as well as expensive bathroom accessories that were also missing. With just these few items mentioned and their cost exceeding R2000, we had to stop ourselves from continuing the verification process so as to not make ourselves feel even more violated and exposed. We will NEVER be able to FULLY grasp the extent of the actual number of items that never made it to us, for the sake of our own sanity.
This too was communicated with the Biddulph’s team, whereby the Operations Manager proceeded to discard the information I provided him with and responded with insurance clauses instead. He added further insult to the wound by making it seem as if he was being so gracious and doing me a favour by offering me an amount of R1000 using the term 'EX GRATIA' which by definition means 'as a FAVOUR or from a sense of moral obligation rather than because of any legal requirement.'. Wow, I am supposed to be so grateful Biddulphs!
His final response to me on 31 March 2021 was that he will see what he can do. I forwarded my banking details as requested. To date all he did was NOTHING! No further communication, no resolve. Dead silence.
So to all the South African families moving abroad, please take heed. So don’t let COVID protocols of social distancing and be distracted during the packing process. Be on the lookout for the small, expensive items that may not make it to their destination.
Leaving one’s country and having worked extremely hard to be able to make such a move and a stressful one at that, in the first place does not entitle service providers to class me an easy target that does not sweat the “small stuff” and the impression that the fact that we CAN make such a huge move means we have surplus and that Biddulph’s packers are ENTITLED to it! Very hurtful.
Operation Manager would rather give the client attitude than resolve the matter. Takes no accountability for his own team.
Branch Manager does not comment on anything. Sends generic feedback. Allows for this kind of behavior from senior staff so it's no surprise that the ground staff is the same.
Moved from Johannesburg (South Africa) to Dubai (United-Arab Emirates)
Response of Biddulphs International
Jun 26, 2021
Replied at: 15 April 2021 at 4:00pm
Dear Valued Client,
I can confirm your comments have been addressed at both branch and Head Office level. Full investigations have taken place regarding your comments and feedback.
I can confirm we have addressed the issues, resolved the items in dispute and also sent through a formal letterhead to explain ourselves as well as multiple phone calls to yourself overseas.
I trust you find the above in order and agree with these comments that your concerns have been resolved amicably.
Kind Regards,
Team Biddulphs
S.S reply
Replied at: 19 April 2021 at 7:34am
Thanks to the intervention from Biddulphs Head Office, the matter has been resolved. I am glad to see that Head Office is willing to step in an assist in resolving customer issues, this shows a positive business culture.
The only dispute with the above response from Biddulphs is the "multiple phone calls" it was just one phone call.
Nevertheless, from the time it was brought to the attention of Head Office to finalising the resolve, approx 24hrs.
I'm glad I can finally close this chapter.
Biddulphs International’s reply
at: 19 April 2021 at 8:51am
Thank you for your reply Shamona.
Take care and all the best.
Team Biddulphs
Dear Valued Client,
I can confirm your comments have been addressed at both branch and Head Office level. Full investigations have taken place regarding your comments and feedback.
I can confirm we have addressed the issues, resolved the items in dispute and also sent through a formal letterhead to explain ourselves as well as multiple phone calls to yourself overseas.
I trust you find the above in order and agree with these comments that your concerns have been resolved amicably.
Kind Regards,
Team Biddulphs
S.S reply
Replied at: 19 April 2021 at 7:34am
Thanks to the intervention from Biddulphs Head Office, the matter has been resolved. I am glad to see that Head Office is willing to step in an assist in resolving customer issues, this shows a positive business culture.
The only dispute with the above response from Biddulphs is the "multiple phone calls" it was just one phone call.
Nevertheless, from the time it was brought to the attention of Head Office to finalising the resolve, approx 24hrs.
I'm glad I can finally close this chapter.
Biddulphs International’s reply
at: 19 April 2021 at 8:51am
Thank you for your reply Shamona.
Take care and all the best.
Team Biddulphs
Mar 25, 2021
I am only rating this on the pickup and packing experience in Cape Town because my goods have not shipped yet. The packing team was really excellent. Professional, fast and responsive. I have no experience yet of the actual shipping or the operations at the UK end.
Good communication
Excellent packing crew
Moved from Cape Town (South Africa) to Oxford (United Kingdom)
Response of Biddulphs International
Jun 26, 2021
Thank you for the review, all the best for your overseas relocation.
Stay Safe
Stay Safe
Mar 9, 2021
Professional company and very clear explanations to how the moving process to the UK works and company offered two weeks of free storage. Best quote with excellent Google rating.
Reliable
Professional
We did not know that the packaging and wrapping were not included in the initial quote
Moved from Centurion (South Africa) to Edinburgh (United Kingdom)
Response of Biddulphs International
Jun 26, 2021
Dear Customer,
Thanks for choosing team Biddulphs for the big move to Scotland.
South Africa will miss you on its shores, we wish your family all the very best on your new life overseas.
Stay Safe
Team Biddulphs
Thanks for choosing team Biddulphs for the big move to Scotland.
South Africa will miss you on its shores, we wish your family all the very best on your new life overseas.
Stay Safe
Team Biddulphs
Mar 2, 2021
They were helpful, kept in contact and were efficient. They helped to assist me with customs processes as I was moving to Swaziland
Communication
Extra mile
Moved from Kempton Park (South Africa) to Mbabane (Swaziland)
Response of Biddulphs International
Mar 4, 2021
We are so happy your move to Swaziland went well from JHB.
Thank you for the wonderful comments and choosing Team Biddulphs.
Stay Safe
Thank you for the wonderful comments and choosing Team Biddulphs.
Stay Safe
Feb 19, 2021
Overall all went well and at the UK especially communications were good. There was a hiccup in RSA as the first attempt at delivery occurred without prior notification hence I was not available to receive it. After that, however, all went well.
The communications in UK
Polite and efficient delivery crew
Initial communications in RSA.
Moved from Heybridge,maldon (United Kingdom) to Oudtshoorn (South Africa)
Response of Biddulphs International
Mar 4, 2021
Thank you Paul for the great comments and we are pleased to hear the move overseas went well.
There are a lot of global challenges at present with COVID restrictions in place in many parts of the world.
Thank you for your patience and understanding.
Stay Safe
Team Biddulphs
There are a lot of global challenges at present with COVID restrictions in place in many parts of the world.
Thank you for your patience and understanding.
Stay Safe
Team Biddulphs
Feb 9, 2021
Truck crew loading, offloading and transport good.
Admin back poor. No after hours service, truck late due to other loads scheduling, send to small truck
Admin back poor. No after hours service, truck late due to other loads scheduling, send to small truck
Took care of my belongings
Truck late, to small truck
Moved from Hibberdene (South Africa) to Port Pirie (Australia)
Response of Biddulphs International
Mar 4, 2021
Thank you for the review and positive feedback.
We strive to continuously offer a good service and apologise for the delays due to other client complications.
We wish you all the very best for 2021 ahead.
Stay Safe
Team Biddulphs
We strive to continuously offer a good service and apologise for the delays due to other client complications.
We wish you all the very best for 2021 ahead.
Stay Safe
Team Biddulphs
Jan 28, 2021
On delivery in Rustenburg on 07 Jan 2021 my couch was left behind not sure how this happened.
Instead of bringing it the following day it was brought the following week
My TV stand was broken they could not even fit the legs. Today is 28 Jan 2021 and they have not brought back the stand and no one bothers to update me on the progress.
I am really inconvenienced by this as my TV is sitting on the floor.
I am really not happy with their service.
Instead of bringing it the following day it was brought the following week
My TV stand was broken they could not even fit the legs. Today is 28 Jan 2021 and they have not brought back the stand and no one bothers to update me on the progress.
I am really inconvenienced by this as my TV is sitting on the floor.
I am really not happy with their service.
Moved from East London (South Africa) to Rustenburg (South Africa)
Response of Biddulphs International
Mar 4, 2021
Dear Valued Customer,
We believe you have been communicating with the local branch and/or insurers assisting with your removal and the furniture remaining has been re-delivered.
We apologise for any inconvenience cause, please let us know if you require any further assistance.
Stay Safe
Team Biddulphs
We believe you have been communicating with the local branch and/or insurers assisting with your removal and the furniture remaining has been re-delivered.
We apologise for any inconvenience cause, please let us know if you require any further assistance.
Stay Safe
Team Biddulphs
Jan 8, 2021
On time... Excellent service... Friendly.. They communicated well... Nothing was broken or damaged.. They deliverd earlier than they said... Loaded and off loaded fast
Moved from Goodwood (South Africa) to Richards Bay (South Africa)
Response of Biddulphs International
Mar 4, 2021
Dear Valued Customer,
We love hearing these reviews especially when it all goes smoothly and we are able to deliver earlier than expected!
Wishing you a safe and healthy 2021 year ahead.
Team Biddulphs
We love hearing these reviews especially when it all goes smoothly and we are able to deliver earlier than expected!
Wishing you a safe and healthy 2021 year ahead.
Team Biddulphs
Jan 4, 2021
Move went without incident but better communication would have been appreciated. Communication specifically related to confirming dates and times. Otherwise the staff efficient, and from what I could ascertain from other's experience with Biddulphs, I felt that my possessions were in very reliable hands
Reliable Services
Efficient Staff
Lack of communication
Moved from Brackehurst (South Africa) to Port Saint Johns (South Africa)
Dec 8, 2020
Late in loading, driver had no idea how to find the new address, management unavailable after hours to resolve issues with loading delays, excessive damage to furniture, poor communication from Biddulphs on resolving issues with damaged furniture
Late loading & lack of access to management after hours
Excessive damage to furniture
Moved from Shakas Rock (South Africa) to Mhlambanyatsi (Swaziland)
Response of Biddulphs International
Dec 28, 2020
Dear Valued Client,
Please could you advise which branch you were dealing with at collection so we can follow up on this issue for you from Head Office.
Kind Regards,
Team Biddulphs
Please could you advise which branch you were dealing with at collection so we can follow up on this issue for you from Head Office.
Kind Regards,
Team Biddulphs
Nov 14, 2020
They were great, the furniture was definitely taken care of-wrapped well.
The crew was excellent- on time, very friendly. I will not hesitate to use them again
The crew was excellent- on time, very friendly. I will not hesitate to use them again
Moved from Johannesburg (South Africa) to East London (South Africa)
Response of Biddulphs International
Dec 29, 2020
Dear Valued Client
Thank you for the amazing review. It’s been a whirlwind of a year for all South Africans and your kind comments make it all the worthwhile.
Wishing you the very best to end 2020.
Stay safe
Team Biddulphs
Thank you for the amazing review. It’s been a whirlwind of a year for all South Africans and your kind comments make it all the worthwhile.
Wishing you the very best to end 2020.
Stay safe
Team Biddulphs
Oct 29, 2020
Under the Covid-19 lockdown conditions in Holland and South Africa. UTS and Biddulphs did a wonderful job moving our goods from front door to front door. Staff were friendly, helpful and hard working. No breakages due to well packed boxes. Thank you.
Smooth flow and updated information.
Moved from Amsterdam (The Netherlands) to Cape Town (South Africa)
Response of Biddulphs International
Oct 31, 2020
Dear Valued Customer,
Thank you for taking the time to leave this review.
We are pleased to hear the international relocation went well, despite all the lockdown challenges globally. We aim to offer the same service wherever our clients end up going being a partner and shareholder in the largest commonly branded global network of relocation companies spanning 140 members in over 60 countries serving 180 countries across 6 continents.
Wishing you and your family all the very best for the future ahead.
Stay Safe
Team Biddulphs
Thank you for taking the time to leave this review.
We are pleased to hear the international relocation went well, despite all the lockdown challenges globally. We aim to offer the same service wherever our clients end up going being a partner and shareholder in the largest commonly branded global network of relocation companies spanning 140 members in over 60 countries serving 180 countries across 6 continents.
Wishing you and your family all the very best for the future ahead.
Stay Safe
Team Biddulphs
Oct 27, 2020
The feedback and response from the sales team were quick and precise. The packing and moving team were very accommodating, friendly, and helpful. No damages or loss during the move. Will definitely use Biddulphs again.
Moved from Johannesburg (South Africa) to Johannesburg (South Africa)
Response of Biddulphs International
Oct 28, 2020
Dear Tinus,
Wow! We love to see reviews like this and really appreciate you taking the time to give the feedback for everyone to see.
Thank you for choosing team Biddulphs, the team will be happy to hear about this.
Wishing you all the best for the future.
Kind Regards
Team Biddulphs
Stay Safe
Wow! We love to see reviews like this and really appreciate you taking the time to give the feedback for everyone to see.
Thank you for choosing team Biddulphs, the team will be happy to hear about this.
Wishing you all the best for the future.
Kind Regards
Team Biddulphs
Stay Safe
Oct 20, 2020
What an amazing experience with Biddulphs! We moved on the 16th of Oct 2020 and everything leading up to and including the day, done by Biddulphs was just awesome. Moving houses made easy! I can definitely recommend them! 10/10, thanks for making moving a breeze!
Moved from Port Elizabeth (South Africa) to Port Elizabeth (South Africa)
Response of Biddulphs International
Oct 27, 2020
Dear Chante,
Thank you for the great feedback and we are thrilled to hear all the packing and moving went well.
Thanks for choosing team Biddulphs
stay safe
Thank you for the great feedback and we are thrilled to hear all the packing and moving went well.
Thanks for choosing team Biddulphs
stay safe
Oct 20, 2020
Great at sales, lovely people. Staff a bit hasty, some breakages. Unloading was a bit hurried and sloppy.
Great price
Very accomodating
Some breakages
Sloppy off-loading
Moved from Cape Town (South Africa) to Salt Rock (South Africa)
Response of Biddulphs International
Oct 27, 2020
Dear Valued Client,
Thank you for the positive review and honest feedback. There are always lots of moving parts and whilst we always aim to have 100% no breakages, sometimes things do happen. We are please to hear it all went well and thank you for choosing team Biddulphs.
Please stay safe and we wish you all the best in your new residence.
Kind Regards
Thank you for the positive review and honest feedback. There are always lots of moving parts and whilst we always aim to have 100% no breakages, sometimes things do happen. We are please to hear it all went well and thank you for choosing team Biddulphs.
Please stay safe and we wish you all the best in your new residence.
Kind Regards
Sep 21, 2020
Fantastic experience from start to finish. Great teams on both end and a lot of attention to detail. It took our goods only 4 weeks to arrive, which really surprised us. Had a great experience - thank you.
Moved from Cape Town (South Africa) to Geneva (Switzerland)
Response of Biddulphs International
Oct 5, 2020
Dear Valued Client,
We are thrilled to hear you managed to get your stuff so quickly especially for a big journey from the tip of Africa all the way to Switzerland during these challenging times and also that you were happy with the attention to detail our team provided during your whole experience.
Thank you for choosing team Biddulphs,
Please stay safe.
We are thrilled to hear you managed to get your stuff so quickly especially for a big journey from the tip of Africa all the way to Switzerland during these challenging times and also that you were happy with the attention to detail our team provided during your whole experience.
Thank you for choosing team Biddulphs,
Please stay safe.
Sep 19, 2020
Great service all the way. From the initial communication by email, then phone.
The process was fast, efficient and the communication with the controllers was perfect.
The packers were professional and on time. All told, a very satisfactory experience.
The process was fast, efficient and the communication with the controllers was perfect.
The packers were professional and on time. All told, a very satisfactory experience.
Efficient
Supportive
Moved from Cape Town (South Africa) to London (United Kingdom)
Response of Biddulphs International
Oct 5, 2020
Wow thank you for the wonderful review.
We are ecstatic to hear you had a satisfactory experience with our team. Thank you for choosing to use Team Biddulphs.
Please stay safe.
We are ecstatic to hear you had a satisfactory experience with our team. Thank you for choosing to use Team Biddulphs.
Please stay safe.
Sep 7, 2020
The Botswana team were simply amazing in assisting us with moving our stuff over from Botswana during Covid-19. They constantly communicated with us and everything ran so smoothly.
All of our things arrived
Good communication
Moved from Gaborone (Botswana) to Johannesburg (South Africa)
Response of Biddulphs International
Sep 8, 2020
Dear L,
Thank you for the great review! Its great to hear our Botswana branch performed their service to a high standard and moved your belonging safely back to RSA.
We know there are a lot of challenges at the border posts due to COVID and thankfully we got through them all.
Wishing you all the best.
Stay Safe.
Team Biddulphs
Thank you for the great review! Its great to hear our Botswana branch performed their service to a high standard and moved your belonging safely back to RSA.
We know there are a lot of challenges at the border posts due to COVID and thankfully we got through them all.
Wishing you all the best.
Stay Safe.
Team Biddulphs
Sep 4, 2020
The team of packers came into my house and stole items while packing. Company hasn't taken an action.
I would give them zero stars if I could.
I would give them zero stars if I could.
most my items arrived at the destination
Salesperson was helpful
No action from top management
Don't care attitude
Moved from Pretoria (South Africa) to Singapore (Singapore)
Aug 29, 2020
Relocating to France during very difficult times (Covid 19), we had the opportunity to appreciate the services provided by Biddulphs international. In spite of some worries linked to the situation, everything went well and we want to thank especially the people who packed furniture and boxes before filling our container. They did a remarkable job. In France the team selected by Biddulphs was ponctual, efficient and friendly. We would recommend this company and we certainly will send a second container with [name removed by Sirelo] and his team to completely empty our property.
Moved from Cape Town (South Africa) to Paimpol (France)
Response of Biddulphs International
Sep 8, 2020
Dear Client,
We thank you for the wonderful review and are happy to hear that you arrived safe and sound in Europe along with your belongings. It was indeed a stressful time during the start of COVID in South Africa and we thank you for your patience and choosing team Biddulphs.
All the best and please stay safe.
Kind Regards
Team Biddulphs
We thank you for the wonderful review and are happy to hear that you arrived safe and sound in Europe along with your belongings. It was indeed a stressful time during the start of COVID in South Africa and we thank you for your patience and choosing team Biddulphs.
All the best and please stay safe.
Kind Regards
Team Biddulphs
Aug 18, 2020
Thank you to [name removed by Sirelo] and his Cape Town team for the professional manner in which handled my transaction. From the first phone call, to the collection of the items, everything ran smoothly. I would highly recommend Biddulphs International again. Best Regards Bev
Moved from Cape Town (South Africa) to Sydney (Australia)
Response of Biddulphs International
Sep 8, 2020
Dear Bev,
Thank you for the wonderful kind comments regarding your big move.
We wish you all the very best and thank you for choosing Team Biddulphs.
Kind Regards
Thank you for the wonderful kind comments regarding your big move.
We wish you all the very best and thank you for choosing Team Biddulphs.
Kind Regards
Aug 6, 2020
Moving is traumatic and it is a tossup between divorce and moving as to which one is the worst.
My wife and I are very glad we chose Biddulphs. A few years back we used Biddulphs to move from Athol to Oaklands and then from there. M[name removed by Sirelo] was our consultant for both moves, she came up trumps and both moves went very well.
We received quotes from others. Both were very arrogant and got many things wrong so it was refreshing to meet [name removed by Sirelo]. She thoroughly explained all the aspects, responsibilities and was very co-operative and helpful. She met her deadlines (unlike the others) and promptly responded to our questions. She was very ably supported by [names removed by Sirelo] who attended to our issues very promptly despite having to work from home because of the Covid pandemic.
So we had confidence that the team would handle the packing and crating very professionally and we were not disappointed. The team was ably led by [name removed by Sirelo] and the members had a good sense of humour so our confidence was heightened. They all had ready smiles especially the deaf lady ([name removed by Sirelo]I think). [name removed by Sirelo] and his team worked exceptionally hard and tried to finish after 4 days which was their own deadline; [name removed by Sirelo] budgeted for 5 days and she was right. They had to cart all 200 boxes and crates up a long driveway but they did so with smiles. On Thursday the team was exhausted but wanted to finish. But as 5 days had been budgeted for I sent them home way after 5 p.m.
So this part of the move went very well and that is down to excellent training, motivation and certainly a team spirit. These are difficult to achieve but from our experience Biddulphs has met them. We hope our experience in the UK – we are going home – meets the service excellence we experienced here.
We note the statement on the boxes that they remain the property of Biddulphs so we look forward to seeing [name removed by Sirelo] in the UK when she collects them. Can she bring [name removed by Sirelo] as he took apart a bed and I not sure if I remember how to put it together again?! But a demonstration of his professionalism he marked each corner, then put the bolts, etc. in separate envelopes and then in a large one. As they were loading he told me the envelope is in crate 158. Just imagine if he had not!
Our sincere thanks to the Biddulphs team who handled our move very professionally and congratulations on building such a professional business.
My wife and I are very glad we chose Biddulphs. A few years back we used Biddulphs to move from Athol to Oaklands and then from there. M[name removed by Sirelo] was our consultant for both moves, she came up trumps and both moves went very well.
We received quotes from others. Both were very arrogant and got many things wrong so it was refreshing to meet [name removed by Sirelo]. She thoroughly explained all the aspects, responsibilities and was very co-operative and helpful. She met her deadlines (unlike the others) and promptly responded to our questions. She was very ably supported by [names removed by Sirelo] who attended to our issues very promptly despite having to work from home because of the Covid pandemic.
So we had confidence that the team would handle the packing and crating very professionally and we were not disappointed. The team was ably led by [name removed by Sirelo] and the members had a good sense of humour so our confidence was heightened. They all had ready smiles especially the deaf lady ([name removed by Sirelo]I think). [name removed by Sirelo] and his team worked exceptionally hard and tried to finish after 4 days which was their own deadline; [name removed by Sirelo] budgeted for 5 days and she was right. They had to cart all 200 boxes and crates up a long driveway but they did so with smiles. On Thursday the team was exhausted but wanted to finish. But as 5 days had been budgeted for I sent them home way after 5 p.m.
So this part of the move went very well and that is down to excellent training, motivation and certainly a team spirit. These are difficult to achieve but from our experience Biddulphs has met them. We hope our experience in the UK – we are going home – meets the service excellence we experienced here.
We note the statement on the boxes that they remain the property of Biddulphs so we look forward to seeing [name removed by Sirelo] in the UK when she collects them. Can she bring [name removed by Sirelo] as he took apart a bed and I not sure if I remember how to put it together again?! But a demonstration of his professionalism he marked each corner, then put the bolts, etc. in separate envelopes and then in a large one. As they were loading he told me the envelope is in crate 158. Just imagine if he had not!
Our sincere thanks to the Biddulphs team who handled our move very professionally and congratulations on building such a professional business.
Really professional
Took the worry out of moving
None
None
Moved from Sandton (South Africa) to Cardiff (United Kingdom)
Response of Biddulphs International
Aug 6, 2020
Dear C., this is by far one the best and most detailed reviews we have received from a client and we really appreciate your time to do this for others to consider when moving locally or abroad.
Thank you for entrusting our company each and every time you had to move. We remain a family business to this day and take pride in our service levels thanks to the commitment of all of our staff who help contribute to make clients such as yourselves happy and stress free during a challenging time.
We are sad to see such a lovely family leave our shores but wish you all the very best.
Stay safe from everyone at Team Biddulphs.
Thank you for entrusting our company each and every time you had to move. We remain a family business to this day and take pride in our service levels thanks to the commitment of all of our staff who help contribute to make clients such as yourselves happy and stress free during a challenging time.
We are sad to see such a lovely family leave our shores but wish you all the very best.
Stay safe from everyone at Team Biddulphs.
Aug 1, 2020
Professional , efficient and helpful office in George. The manager [name removed by Sirelo] was very knowledgable and ready to assist us with all our guestions during moving out of the SA during the Corona lock down. Everything went well accorfing to plan and our belongings arrived in Sweden without any damaged.
The move went smoothly and we had no worries
Nothing was damaged
Moved from Stilbaai (South Africa) to Nyköping (Sweden)
Response of Biddulphs International
Aug 6, 2020
Dear Annette,
Thank you for the wonderful comments, and even during these challenging times we were able to assist for your big move overseas to Sweden.
Wishing you all the best, please stay safe
Team Biddulphs
Thank you for the wonderful comments, and even during these challenging times we were able to assist for your big move overseas to Sweden.
Wishing you all the best, please stay safe
Team Biddulphs
Jul 28, 2020
From the start we dealt with a lady by the name of [name removed by Sirelo]. My daughter raved about her and she was dead right! A more helpful, understanding lady you will not find. What a pleasure.
The packers overseen by name removed by Sirelo] were great - efficient, friendly. I was totally blessed that they hired a deaf person to do the packing of the more delicate crockery etc. He was awesome. They had a guy who was both deaf and dumb doing my daughters stuff. I commend you Biddulphs - a company with heart.
The packers overseen by name removed by Sirelo] were great - efficient, friendly. I was totally blessed that they hired a deaf person to do the packing of the more delicate crockery etc. He was awesome. They had a guy who was both deaf and dumb doing my daughters stuff. I commend you Biddulphs - a company with heart.
See above
We found we had left out a few items - our fault. And Biddulphs allowed us to add an extra box to what they had taken. We were very grateful for that.
Moved from Johannesburg (South Africa) to Peterborough (United Kingdom)
Response of Biddulphs International
Jul 29, 2020
Dear Lesley, we are ecstatic with this review, it really means a lot to us taking the time to share your experience for others to see. We pride ourselves on the commitment of our workforce and we thank you for choosing to use our services to relocate overseas. We wish you all the best. Stay Safe
Jul 9, 2020
I very seldom give 10/10 but this whole team deserve this high accolade. Just WOW. Incredible team!!
Total professionalism
Courteous, on time excellent communication.
Moved from Dubai (United-Arab Emirates) to Plettenberg Bay (South Africa)
Response of Biddulphs International
Jul 11, 2020
Wow Kim! Thanks for the awesome review. Its great to hear we exceeded your expectations and that our service is comparable to any company around the globe such as in Dubai. We always strive to give the best possible value for money and professionalism. Thanks for choosing us. Take care.
Jun 29, 2020
It was simple and easy to get an estimate, without having to pick up the phone. The price was half that of competitors. Sales rep, [name removed by Sirelo] was fantastic. Funny, confident, empathetic and super efficient.
It was a small consignment of a few precious items. I couldn't afford insurance and had to take a chance. All items arrived in good condition, except for one wooden chair which broke on its way from Cape Town to Pretoria (1,400km). It is a piece I inherited from my grandmother and hence it was not replaceable. Without questioning me, Biddulphs fetched the chair, had it repaired by their carpenter and returned a few days later looking better than it had before it was shipped.
Thanks [names removed by Sirelo] for going the extra mile. See you next time!
It was a small consignment of a few precious items. I couldn't afford insurance and had to take a chance. All items arrived in good condition, except for one wooden chair which broke on its way from Cape Town to Pretoria (1,400km). It is a piece I inherited from my grandmother and hence it was not replaceable. Without questioning me, Biddulphs fetched the chair, had it repaired by their carpenter and returned a few days later looking better than it had before it was shipped.
Thanks [names removed by Sirelo] for going the extra mile. See you next time!
Efficient
Go the extra mile
Moved from Cape Town (South Africa) to Pretoria (South Africa)
Response of Biddulphs International
Jul 11, 2020
Dear Pierre, we are happy to hear your feedback about our services & also our online quote platform. I will pass the comments onto Anthony & thank you for entrusting us to transport your goods. We take any size move seriously and we are happy to try help fix things that go wrong. From Team Biddulphs
Jun 23, 2020
We experienced great service from all staff at Biddulphs, ranging from the Operations Department ([name removed by Sirelo]) to the driver ([name removed by Sirelo]) - all were extremely helpful and professional; especially with us being oversees and arranging the move during lock-down. We will definitely recommend Biddulphs to our networks.
Professional
Helpful
Moved from Cape Town (South Africa) to Port Elizabeth (South Africa)
Response of Biddulphs International
Jul 11, 2020
Dear Merle, thank you for the kind words and passing on our referrals to your networks. Moving can be very stressful and challenging and we are thrilled to hear that you had a great service even during the lockdown. Please stay safe and we look forward to being of service in the future. From all at Team Biddulphs
Jun 22, 2020
Every thing done totally professionally and timorously, even in Lockdown.
Real value for money quote.
Willingness to accommodate all our needs.
Great communication throughout.
Excellent staff with good care of all items.
A big thankyou to the whole team!
Real value for money quote.
Willingness to accommodate all our needs.
Great communication throughout.
Excellent staff with good care of all items.
A big thankyou to the whole team!
Very competitive price
Excellent service
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Jul 11, 2020
Its an absolute pleasure to be able to assist even during these challenging times. We will pass on the thank you to all our team and we wish you the very best in your new residence for the future. Please stay safe. From all at Team Biddulphs
Jun 11, 2020
Were polite and helpful. Always returned emails promptly and packing was efficient. Delivery was delayed due to the lockdown but eventually all received so far no breakages found but not all unpacked.
efficient & polite
Moved from Cape Town (South Africa) to London (United Kingdom)
Response of Biddulphs International
Jun 13, 2020
Thank you so much for your review and kind comments. We are happy that the service was above expectations. Wishing you all the best and please stay safe. From everyone at Team Biddulphs.
Jun 10, 2020
Biddulphs are excellent! Have had my household contents in storage with them for the last 6 years and have just moved into my new home. Everything was in perfect condition and the whole Biddulphs team in every department was outstanding. They took the stress out of moving during lockdown. Everyone was kind, careful and so helpful. Bravo and thank you Biddulphs!
AFFORDABLE, RELIABLE, HELPFUL, KIND
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Jun 11, 2020
Dear Amanda, WOW thank you for the amazing review. Its good to know that after 6 years in store with us your personal effects were delivered back to you intact, safe and sound. Thanks for choosing to use us and we wish you all the best in your new residence. Stay Safe! From all at Team Biddulphs.
Jun 3, 2020
They are accommodating, very professional, reliable and their willingness to go the extra mile for clients speaks volumes. Keep up the good work. Beverley Hendricks
Call on them anytime.
Always available to go the extra mile
Moved from Pretoria (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Jun 11, 2020
Dear Vivian, thank you so much for the great review. We are happy to help and provide assistance to charities whenever possible. From everyone at Team Biddulphs please stay safe.
May 22, 2020
22-05-2020:
Pictures arrived broken due to poor packing and too many to a crate. Collectables packed ourselves were stolen out of boxes when we unpacked.
12-06-2020:
It appears your record-keeping is as good as the service you provided then. What motive would one have for making such a statement if it never happened? I can assure you, our move was handled by Biddulphs and the damage to pictures and missing possessions was not made up at all.
Pictures arrived broken due to poor packing and too many to a crate. Collectables packed ourselves were stolen out of boxes when we unpacked.
12-06-2020:
It appears your record-keeping is as good as the service you provided then. What motive would one have for making such a statement if it never happened? I can assure you, our move was handled by Biddulphs and the damage to pictures and missing possessions was not made up at all.
Nothing good to say
Assurance given were not delivered on
Theft from boxes
Moved from Midrand (South Africa) to Malaga (Spain)
May 11, 2020
Professional, well trained and friendly staff at all levels. Move went very smoothly, efficiently and all items packed, loaded delivered and unpacked with care.
Moved from Pretoria (South Africa) to Somerset West (South Africa)
Response of Biddulphs International
May 13, 2020
Thank you so much for taking the time to leave this review T.. We are all happy to hear we were able to deliver everything safely even with the challenges on your big move to the Western Cape. Wishing you all the best in your new residence. From everyone at Team Biddulphs
Apr 17, 2020
Everything went well... Consultant and packing staff very efficient. Delivery and handlers on the receiving end also efficient and friendly notwithstanding Coronavirus.
Efficiency
Moved from Cape Town (South Africa) to Baveno (vb) (Italy)
Response of Biddulphs International
May 13, 2020
Thank you so much for taking the time to leave this review. We are all happy to hear we were able to deliver everything safely even with the Covid-19 challenges. Wishing you all the best in your new residence. From everyone at Team Biddulphs
Apr 16, 2020
Goods arrived without a single thing broken, and all intact. Communication was good, however needed some prompting in the beginning to get things moving. Quotes were honoured even when there were some changes in allocation, and the team was helpful when communicating with them
Delivery
Safety
Communication
Moved from Cape Town (South Africa) to Minneapolis (United States)
Response of Biddulphs International
May 13, 2020
Thank you so much for taking the time to leave this review. We are all happy to hear we were able to deliver everything safely even with the changes. Wishing you all the best in your new residence. From everyone at Team Biddulphs
Feb 25, 2020
Great service, professional personel and really knowlegable. They put my mind at ease with the hundreds of questions I had, and kept me up to speed with the progress of the move. Pricing was also very competitive.
Service
Price
Moved from Cape Town (South Africa) to St Albans (United Kingdom)
Response of Biddulphs International
May 13, 2020
Thank you so much for taking the time to leave this review. We are all happy to hear we were able to accommodate the questions and deliver your goods safely. Wishing you all the best in your new residence. Team Biddulphs
Jan 18, 2020
We had to change the moving date several times due to the late settlement on my dad's property and also requested several amendments in relation to the original quote. These changes were all made quickly and we really appreciated the flexibility and patience. The team on moving day did an amazing job and were an absolute pleasure to work with. We are so glad to have chosen Biddulphs.
Very competitive quote (cheapest even when comparing to low cost providers)
Professional and friendly team (no breakages, scratches, etc)
Moved from Pretoria (South Africa) to Pretoria (South Africa)
Response of Biddulphs International
May 13, 2020
Thank you so much for taking the time to leave this review. We are all happy to hear we were able to accommodate the requests and deliver your goods safely. Wishing you all the best in your new residence. Team Biddulphs
Dec 30, 2019
We recently moved to Mauritus and want o say how impressed were were with Biddulphs and their Mauritian team Service De Déménagement , they were extremely professional, friendly and efficeint and we got all our household possessions landed safely and delivered to us, with no problems. Highly recommend them.
Moved from Cape Town (South Africa) to Grand Baie (Mauritius)
Response of Biddulphs International
Jan 2, 2020
We are so happy to hear your big move to Mauritius went well. Thank you again for choosing to use us. From everyone at Team Biddulphs.
Dec 30, 2019
Worst moving experience ever - and we’ve moved nearly 15 times. They arrived so late and only started at 12.30. Then after about 2/2.30 hours of working the staff took a lunch break. Then they ran out of packaging materials - boxes, bubble wrap, tape, paper - and no back up plan!
We called and called supervisors and Operations managers and kept getting told ‘we making a plan’ eventually we gave up at 10pm.
The truck was too small as well so we had to wait for a second tto I’ll qhich was over an hour away: this truck never arrived either. We have had to leave the trailer loaded and outside our house overnight - stuff got shipped in two trucks.
A horror story from the beginning.
Worst service ever! I will never recommend Biddulphs to anyone and I’ve already sent a notice through to our HOA to publish a notice for my neighbours.
You might be the cheapest quote but honestly it wasn’t worth trying to save two thousand extra.
Feel sorry for the on-site staff as they are left picking the pieces of poor management from the top!
Never again!
We called and called supervisors and Operations managers and kept getting told ‘we making a plan’ eventually we gave up at 10pm.
The truck was too small as well so we had to wait for a second tto I’ll qhich was over an hour away: this truck never arrived either. We have had to leave the trailer loaded and outside our house overnight - stuff got shipped in two trucks.
A horror story from the beginning.
Worst service ever! I will never recommend Biddulphs to anyone and I’ve already sent a notice through to our HOA to publish a notice for my neighbours.
You might be the cheapest quote but honestly it wasn’t worth trying to save two thousand extra.
Feel sorry for the on-site staff as they are left picking the pieces of poor management from the top!
Never again!
The staff on site were friendly
Arrived 4 hours late and didn’t finish
Didn’t have enough packaging materials
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Jan 2, 2020
.
Dec 27, 2019
Exceptional service from beginning to end. Incredibly professional, competent and friendly staff. Everything they promised was delivered on time. Couldn't do enough to help us. Great care taken of all our possessions, wrapped with great care, no damage. Very highly recommended.
Competent, helpful and friendly staff
Great care taken of our possessions, no damage
Moved from Johannesburg (South Africa) to Western Cape (South Africa)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, we wish you all the best for your start in 2020.
Dec 22, 2019
what a pleasure. The staff were efficient and so professional that it was only a pleasure dealing with them. Their quote was more than reasonable, and the whole move was painless. What a pleasure to deal with them.
All pros
Not as much as a paper missing!!
Moved from George (South Africa) to George (South Africa)
Response of Biddulphs International
Jan 2, 2020
We are so happy to hear your experience was well received by us and our service went well. Wishing you all the best for 2020.
Dec 22, 2019
I have used Biddulphs at least 3 times in the past 15 years and each experience has been positive. Most recently I moved my furniture from Durban to Kimberley and the communication was good -- I always received an answer or call back the same day when i contacted them. On removal side, they were patient with an unforeseen need to take off the trellidor to get the couch out, requiring them to wait an extra few hours. Service was on-time; they actually delivered a few days early and arrived very early on delivery day. The unpackers, Welcome and his assistant, were careful and thorough and took away the boxes and the wrapping. They worked quietly and methodically.
competitive quote
friendly, efficient, on-time
Moved from Durban (South Africa) to Kimberley (South Africa)
Dec 21, 2019
The removal was well planned and executed with very pleasant and caring staff. Their timing on both days was excellent and the damages to our furniture were minimal.
Moved from Westville (South Africa) to Pennington (South Africa)
Response of Biddulphs International
Jan 2, 2020
Thank you for the wonderful comments. We wish you all the best for 2020.
Dec 20, 2019
Biddulph's has been wonderful so far! Allen provided excellent pre-moving customer service, with valued advice and quick responses to all of my questions. The crew that came to pack my household goods were fantastic - friendly, quick and efficient. I am very pleased so far and hope things continue as smoothly on the other end! :-)
friendly
efficient
Moved from Cape Town (South Africa) to New York (United States)
Response of Biddulphs International
Jan 2, 2020
Thank you Kara for the kind comments about our Cape Town team. Wishing you all the best for the big move and settling into life in 2020.
Dec 18, 2019
They communicated with me through emails informing me of my shipment when it arrived in South Africa. They unpacked and got rid of the packaging themselves. There was not a single missing/broken item. I did not pay for storage for the car though SARS took a long time to assess it. Frances was able to allay my anxieties re the delays by SARS. She also was able to find answers to my questions.
Communication
Unpacking and getting rid of wrappers & boxes
Delay by SARS which is not Biddulphs fault
Delay in paying refund
Moved from Eastleigh (United Kingdom) to Port Elizabeth (South Africa)
Response of Biddulphs International
Jan 2, 2020
Great to hear your move from UK to South Africa went well, wishing you every success in 2020.
Dec 16, 2019
Excellent!! Thank you to [Names removed by Sirelo], the financial department and most of all the staff doing the hard work with moving our furniture. You all are stars, very professional, friendly and helpful. On time, handle with care and clean up the area afterwards. I will make use of Biddulphs very soon for a long distance move and highly recommend them.
Best quote
Excellent, professional, friendly
Moved from Vanderbijlpark (South Africa) to Vanderbijlpark (South Africa)
Dec 9, 2019
To everyone at Biddulphs,
A huge thank you is in order to your amazing team! Our moving truck arrived at our new home here in Kruger National Park yesterday!!!!! We were so excited all had finally arrived!!!! We could now make our place home with your help.
The moving crew of four guys was fantastic! They came in such good attitudes after a long drive to us and were so helpful and kind. We were so concerned they wouldn’t make it back to the gate before it closed but they’ve were so good in helping offload and were relaxed in knowing they had plenty of time. It was record time of unloading if I may say so myself!!!!
Thank you thank you for such great service!!! Well done to [name removed by Sirelo] for your amazing help in quoting us and sorting things out from your side. Then the team who collected from our home in PMB, and finally the team who made the long drive to us; [names removed by Sirelo].
Trust everyone made it back safely.
A huge thank you is in order to your amazing team! Our moving truck arrived at our new home here in Kruger National Park yesterday!!!!! We were so excited all had finally arrived!!!! We could now make our place home with your help.
The moving crew of four guys was fantastic! They came in such good attitudes after a long drive to us and were so helpful and kind. We were so concerned they wouldn’t make it back to the gate before it closed but they’ve were so good in helping offload and were relaxed in knowing they had plenty of time. It was record time of unloading if I may say so myself!!!!
Thank you thank you for such great service!!! Well done to [name removed by Sirelo] for your amazing help in quoting us and sorting things out from your side. Then the team who collected from our home in PMB, and finally the team who made the long drive to us; [names removed by Sirelo].
Trust everyone made it back safely.
Moved from Pietermaritzburg (South Africa) to Kruger National Park (South Africa)
Response of Biddulphs International
Jan 2, 2020
We are so Happy to hear your move went well and also into a very interesting and complex destination in the National Park. Wishing you every bit of success into 2020.
Nov 25, 2019
Everything went according to plan! From packaging my treasured goods to delivery on the other end. Very happy that I chose biddulphs.
Good communication
Good value
Moved from Cape Town (South Africa) to Sydney (Australia)
Response of Biddulphs International
Jan 2, 2020
Thank you, we are happy you gave us the opportunity to move you safely. From everyone at Team Biddulphs.
Nov 22, 2019
I have moved 6 times in the last 15 years. They have only been short distance moves, within the same city, but for each move I have used Biddulphs. The staff have always been friendly and very efficient, and only leave the job once they are completely sure that we are satisfied with everything.
If / when it happens, my 7th move will definitely involve Biddulphs again!
If / when it happens, my 7th move will definitely involve Biddulphs again!
on time and reliable
Moved from Johannesburg (South Africa) to Johannesburg (South Africa)
Response of Biddulphs International
Jan 2, 2020
Thank you Gareth for keeping on coming back to Biddulphs. We appreciate your loyalty and wish you all the best for 2020.
Nov 20, 2019
Biddulphs gave us great door to door service. Our container arrived quicker than we thought and we had zero breakages. Would use them again.
Good pricing
Friendly and professional service
Moved from London (United Kingdom) to Pretoria (South Africa)
Response of Biddulphs International
Jan 2, 2020
We are so pleased to hear your move from London, UK to South Africa went well. Wishing you all the best for 2020.
Nov 20, 2019
From our first enquiry, they were very helpful with informing us what to do from size of container needed to insurance cover and heaps of tips and advice on what we needed to know. Delivery in Brisbane to our door as promised. Such great service all round.
Moved from Harare (Zimbabwe) to Brisbane (Australia)
Response of Biddulphs International
Jan 2, 2020
Great to hear your move to Australia went well. And thanks for choosing to move back to Africa with us from Aus. All the best for 2020.
Nov 20, 2019
We chose Biddulphs as a family friend had recommended them as a reliable, value for money operator. My biggest worry with moving back home was how I was going to get all my stuff back in one piece. Not bore with too much detail but my goods made it home all in one piece. No complaints from me would recommend them Everytime. Keep up the good work Biddulphs !
Quick to quote
Collected ontime
Took slightly longer to pack than I thought
Moved from Johannesburg (South Africa) to Harare (Zimbabwe)
Response of Biddulphs International
Jan 2, 2020
Thank you Shelley, we will keep up the good work always. All the best for 2020.
Nov 12, 2019
In April 2019 The Rotary E-Club of Greater Cape Town was donated nearly 240 cartons containing more than 1500 Lego education sets by “Care for Education” in Johannesburg. These sets will be donated to various disadvantaged schools and care centres in Cape Town and will reach some 4 500 children. Lego education solutions makes use of playing to open up the world of early math, science and language skills. This will foster a love of discovery and investigation to help the youngest students to develop social and emotional skills that set them up for a lifetime of successful learning. Other skills that will be developed are creativity, problem solving, logical thinking, etc. In short LEGO is very educational and great psychological therapy through play.
The Rotary E-Club of Greater Cape Town was faced with a transport challenges of these Lego sets from Gauteng to Cape Town. By means of this letter we would sincerely like to thank Bidduphs for their assistance in transporting the LEGO set free of charge to Cape Town. It is understood that the value of this transportation is to the amount of R7.647,50. The donation of the free transport is very much appreciated by all the children who will receive the Lego sets and by our Rotary E-Club.
The Rotary E-Club of Greater Cape Town was faced with a transport challenges of these Lego sets from Gauteng to Cape Town. By means of this letter we would sincerely like to thank Bidduphs for their assistance in transporting the LEGO set free of charge to Cape Town. It is understood that the value of this transportation is to the amount of R7.647,50. The donation of the free transport is very much appreciated by all the children who will receive the Lego sets and by our Rotary E-Club.
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
Response of Biddulphs International
Jan 2, 2020
We are always happy to sponsor and help charities where we can to ensure we play our part in helping communities in South Africa. Wishing you all the best for 2020.
Nov 11, 2019
From start to finish what a great experience, got my quote super fast and staff were extra friendly when collecting our goods and thankfully everything arrived at the other side all in good order. Keep up the great work Biddulphs
Efficient
Friendly
Moved from Pretoria (South Africa) to Harare (Zimbabwe)
Response of Biddulphs International
Jan 2, 2020
Thank you Kieran, glad to hear everything arrived safely. Wishing you all the very best for 2020.
Nov 8, 2019
Autism South Africa are most grateful to Biddulphs! We just wanted to give you some feedback on the incredible team, lead by [names removed by Sirelo], who did our pro-bono move yesterday. They were absolutely amazing! It was a difficult move as they had to carry everything up 1 flight of stairs as the lift in our building only goes to the third floor. I had my doubts that they would finish yesterday but they pushed through until 6pm last night and completed the job working like Trojans.
They have my utmost respect as it was so hot and humid yesterday! I also did not hear one word of complaint or saw a long face. They were machines!
Please convey our appreciation to the team!
They have my utmost respect as it was so hot and humid yesterday! I also did not hear one word of complaint or saw a long face. They were machines!
Please convey our appreciation to the team!
efficient
took longer than anticipated
Moved from Johannesburg (South Africa) to Johannesburg (South Africa)
Response of Biddulphs International
Jan 2, 2020
We are always happy to sponsor and help charities where we can to ensure we play our part in helping communities in South Africa. Wishing you all the best for 2020.
Nov 6, 2019
Very good move. All arrived safley and very quickly. They could adapt and work fast. The team was postiive and motivated. Handled the difficult items well.
Organised
Safe
Moved from Port Elizabeth (South Africa) to Middleburg (South Africa)
Response of Biddulphs International
Jan 2, 2020
Super thankful for your feedback and comments we handled the difficult items well. Wishing you all the best for 2020.
Nov 5, 2019
Dealing with them a breeze. If we had any questions, it was answered apromply and the way all their staff treated us, was wonderful.
Moved from Semonkong (Lesotho) to Cape Town (South Africa)
Response of Biddulphs International
Jan 2, 2020
Thank you, glad to hear your move to Cape Town went smoothly. From everyone at Team Biddulphs.
Oct 1, 2019
What a pleasant experience. The move was efficient and the staff ultra-friendly. The truck turned out to be slightly too small - no problem - the manager came out with a bakkie after we had left, collected the remaining items, and delivered them personally before we had finished unloading the truck.
Overall a smooth and happy move.
Overall a smooth and happy move.
Amazing staff
Efficient and friendly service
Moved from Empangeni (South Africa) to Kloof (South Africa)
Response of Biddulphs International
Jan 2, 2020
Thank you Richard, we are happy to hear even through we encountered some challenges we were able to overcome them. Wishing you all the best for 2020.
Sep 18, 2019
Do not use this company if you shipping goods internationally, they kept changing prices at the 11th hour. Did not communicate changes in shipping times etc etc. Always full of excuses and generally just shocking service and ended up costing us a lot more than it should have.
No customer Service
No Accountability
Moved from Bulawayo (Zimbabwe) to Cardiff (United Kingdom)
Response of Biddulphs International
Jan 2, 2020
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Aug 13, 2019
Firstly, I’ll start off by saying that once I payed them for the container all communication with the company and it’s employees went downhill from there .
From the very beginning I had made myself clear wanting ‘door to door ‘service, meaning, I wanted everything paid off and having no extra fees once my container arrived in the port of Piraeus (Greece).
I was assured by their employees at their offices in Cape Town that all was going to be arranged, but unfortunately none of the above was done .
I now find myself paying an extra 1000 euro for the delivery of my goods to my house and extra port fees.
Anyway, to make a very long story short , I would definitely not recommend this company to anyone thinking of moving their goods overseas.
Their customer service is poor and I am disgusted about how they handled my container.
I honestly feel disrespected by that company for not doing their job properly causing me extra 1000 euro in expenses.
Sending a container with this company was a stressful experience.
From the very beginning I had made myself clear wanting ‘door to door ‘service, meaning, I wanted everything paid off and having no extra fees once my container arrived in the port of Piraeus (Greece).
I was assured by their employees at their offices in Cape Town that all was going to be arranged, but unfortunately none of the above was done .
I now find myself paying an extra 1000 euro for the delivery of my goods to my house and extra port fees.
Anyway, to make a very long story short , I would definitely not recommend this company to anyone thinking of moving their goods overseas.
Their customer service is poor and I am disgusted about how they handled my container.
I honestly feel disrespected by that company for not doing their job properly causing me extra 1000 euro in expenses.
Sending a container with this company was a stressful experience.
Packing of my household goods in Cape Town was fast and effective.
They should start taking better care of their customers
Their mistakes cost me an extra 1000 euro in Greece.
Moved from Cape Town (South Africa) to Athens (Greece)
Response of Biddulphs International
Jan 2, 2020
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May 31, 2019
I recently moved to the UK from SA. Not one of the pieces of furniture arrived undamaged. Boxes where crushed. Hardly any of our crockery survived. This on top of Biddulphs leaving a box of expensive appliances behind. Given this box too arrived with contents broken they should have left it in Cape Town. The first move took over 3 months far from the 6 weeks promised. The last of our items arrived 6 months later. Appalling!
Moved from Cape Town (South Africa) to London (United Kingdom)
Response of Biddulphs International
Jan 2, 2020
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Apr 5, 2019
superior quality packaging materials and boxes and blankets used.
Very professional.
Not a single cracked drinking glass. No scratch furniture or picture frames.
Took fantastic care of my belongings.
wonderfull attitude of staff
Very professional.
Not a single cracked drinking glass. No scratch furniture or picture frames.
Took fantastic care of my belongings.
wonderfull attitude of staff
Moved from Durban (South Africa) to Pretoria (South Africa)
Response of Biddulphs International
Jan 2, 2020
Great to hear our packing materials and equipment is of superior quality. Wishing you all the best for 2020.
Mar 11, 2019
It took 7 months for us to receive our 16 boxes that we had shipped with them. They said it could take up to 16 weeks for them to arrive. We would never have chosen them if they had let us know beforehand that this was going to be the case. Be warned!!!
Moved from Pretoria (South Africa) to Virginia (United States)
Response of Biddulphs International
Jan 2, 2020
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Mar 5, 2019
Very FRUSTRATING dealing with this company. Do not use them, be warned. Extremely bad communication skills across all chains. Not transparent with poor customer service. Told us goods will be with us at a specific date and up till now, we not have yet received out items and have no idea when they will be arriving. We shipped 14 boxes with them in total and have not received them.
Goods not received
Poor communication
Moved from Johannesburg (South Africa) to Dublin (Ireland)
Response of Biddulphs International
Jan 2, 2020
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Sep 6, 2018
Went out of their way to meet our needs as we had strict timelines to keep. They sent extra staff to help pack everything faster. Very professional
Professional
Efficient
Moved from Johannesburg (South Africa) to Sydney (Australia)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
May 28, 2018
Good service and good pricing
Moved from Johanbesburg (South Africa) to Kent (United Kingdom)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Apr 25, 2018
I definitely recommend them.
Qucik
Efficient
Moved from Johannesburg (South Africa) to Dubai (United-Arab Emirates)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Oct 17, 2017
Good efficient move, only a couple of items broken
Moved from George (South Africa) to Toronto (Canada)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Aug 24, 2017
The agent was excellent. On the days of the packing the guys came in and did a great and professional job.
Professional
Speedy
Moved from Cape Town (South Africa) to Auckland (New Zealand)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
May 20, 2017
Everything went well untill we paid them. Container was suppose to be placed at 10:00 the final morning but only arrived at 18:00. No feedback from rep or manager after calling them numerous times. Kept on lying to us about placement time. Had to cancel painters that needed to paint the house. Ended up having to pay painters R2500 for the missed booking. Untill today after container was shipped we had no feedback from rep or general manager regarding status of goods.
no feedback from managment
constant lying
Moved from Cape Town (South Africa) to Melbourne (Australia)
Response of Biddulphs International
Jan 2, 2020
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Apr 20, 2017
Logistic manager was disorganized. Sales manager was good
Fast sales service
Items were not wrapped that needed to be
Poor logistics
Moved from Port Elizabeth (South Africa) to Johannesburg (South Africa)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Dec 18, 2016
They were gr8. The only thing negative was the estimator that made us belive we didnt have enough space on the container. You can pack a 4 bedroom house in a 20foot container
Moved from Jhb (South Africa) to Sidney (Australia)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Dec 4, 2016
Moved from Pretoria (South Africa) to Toronto (Canada)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Aug 15, 2016
Everything was performed smoothly with no issues. No breakages worth noting.
Moved from Cape Town (South Africa) to Brisbane (Australia)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
May 24, 2016
They were quite rough in handling our furniture and especially the 'fragile' boxes
Moved from Letsitele (South Africa) to Fort Beaufort (South Africa)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Mar 5, 2016
The price, service and word of mouth reputation
Moved from Johannesburg (South Africa) to Melbourne (Australia)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Feb 10, 2016
Efficient, friendly, helpful and very accurate estime on the volume of the household goods
Moved from Brackenfell (South Africa) to Hororata (New Zealand)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Feb 9, 2016
No feedback or information provided. Had to keep on phoning and ask them for information that they should have came back to me
Moved from Witbank (South Africa) to Auckland (New Zealand)
Response of Biddulphs International
Jan 2, 2020
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Jan 24, 2016
Good arrived in good shape
Moved from Johannesburg (South Africa) to Abu Dhabi (United-Arab Emirates)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Dec 18, 2015
Our container hasn't arrived yet. Our real feedback will be based on the condition that everything arrives. They had also been slow on feedback when making enquiries.
Moved from Johannesburg (South Africa) to Brisbane (Australia)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
Oct 1, 2015
Their rate was good, communication excellent and service overall very good
Moved from Ballito (South Africa) to Maidenhead (United Kingdom)
Response of Biddulphs International
Jan 2, 2020
Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.
