Biddulphs International



Average score of 8.1 out of 64 reviews
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Biddulphs International
189 Rooiberg Street
0184 Pretoria
012 386 1321

About moving company Biddulphs International

Founded in 1928, they are the largest family owned removal company in South Africa with 17 fully staffed branches, handling any size overseas or domestic residential and commercial move. They also have full staffed offices in Zimbabwe and Botswana. They are a shareholder and member of the global Harmony Relocation Network, ensuring that no matter where your move takes place around the world they can handle your goods with care. Make Your Next Move Your Best Move!
Moreover, Biddulphs is also a member of SAIMA and RFA.

Services

International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Type of Mover

Unknown

Associations

Biddulphs International is accredited by the following associations:
BAR
FIDI
IAM
PMA



Details

Established
1928
Employing
800 employees
Trucks
180 trucks

Services

International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Type of Mover

Unknown

Associations

Biddulphs International is accredited by the following associations:
BAR
FIDI
IAM
PMA


Details

Established
1928
Employing
800 employees
Trucks
180 trucks

There are currently 64 reviews for Biddulphs International.
Write a review

Recommendation

The Botswana team were simply amazing in assisting us with moving our stuff over from Botswana during Covid-19. They constantly communicated with us and everything ran so smoothly.

Pros and cons
All of our things arrived
Good communication
Moved from Gaborone (Botswana) to Johannesburg (South Africa).

Response of

Dear L,

Thank you for the great review! Its great to hear our Botswana branch performed their service to a high standard and moved your belonging safely back to RSA.

We know there are a lot of challenges at the border posts due to COVID and thankfully we got through them all.

Wishing you all the best.

Stay Safe.

Team Biddulphs

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No recommendation

The team of packers came into my house and stole items while packing. Company hasn't taken an action.
I would give them zero stars if I could.

Pros and cons
most my items arrived at the destination
Salesperson was helpful
No action from top management
Don't care attitude
Moved from Pretoria (South Africa) to Singapore (Singapore).


Recommendation

Relocating to France during very difficult times (Covid 19), we had the opportunity to appreciate the services provided by Biddulphs international. In spite of some worries linked to the situation, everything went well and we want to thank especially the people who packed furniture and boxes before filling our container. They did a remarkable job. In France the team selected by Biddulphs was ponctual, efficient and friendly. We would recommend this company and we certainly will send a second container with [name removed by Sirelo] and his team to completely empty our property.

Moved from Cape Town (South Africa) to Paimpol (France).

Response of

Dear Client,

We thank you for the wonderful review and are happy to hear that you arrived safe and sound in Europe along with your belongings. It was indeed a stressful time during the start of COVID in South Africa and we thank you for your patience and choosing team Biddulphs.

All the best and please stay safe.


Kind Regards
Team Biddulphs

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Recommendation

Thank you to [name removed by Sirelo] and his Cape Town team for the professional manner in which handled my transaction. From the first phone call, to the collection of the items, everything ran smoothly. I would highly recommend Biddulphs International again. Best Regards Bev

Moved from Cape Town (South Africa) to Sydney (Australia).

Response of

Dear Bev,

Thank you for the wonderful kind comments regarding your big move.

We wish you all the very best and thank you for choosing Team Biddulphs.


Kind Regards

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Recommendation

Moving is traumatic and it is a tossup between divorce and moving as to which one is the worst.
My wife and I are very glad we chose Biddulphs. A few years back we used Biddulphs to move from Athol to Oaklands and then from there. M[name removed by Sirelo] was our consultant for both moves, she came up trumps and both moves went very well.
We received quotes from others. Both were very arrogant and got many things wrong so it was refreshing to meet [name removed by Sirelo]. She thoroughly explained all the aspects, responsibilities and was very co-operative and helpful. She met her deadlines (unlike the others) and promptly responded to our questions. She was very ably supported by [names removed by Sirelo] who attended to our issues very promptly despite having to work from home because of the Covid pandemic.
So we had confidence that the team would handle the packing and crating very professionally and we were not disappointed. The team was ably led by [name removed by Si.. Read more

Pros and cons
Really professional
Took the worry out of moving
None
None
Moved from Sandton (South Africa) to Cardiff (United Kingdom).

Response of

Dear C., this is by far one the best and most detailed reviews we have received from a client and we really appreciate your time to do this for others to consider when moving locally or abroad.

Thank you for entrusting our company each and every time you had to move. We remain a family business to this day and take pride in our service levels thanks to the commitment of all of our staff who help contribute to make clients such as yourselves happy and stress free during a challenging time.

We are sad to see such a lovely family leave our shores but wish you all the very best.

Stay safe from everyone at Team Biddulphs.

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Recommendation

Professional , efficient and helpful office in George. The manager [name removed by Sirelo] was very knowledgable and ready to assist us with all our guestions during moving out of the SA during the Corona lock down. Everything went well accorfing to plan and our belongings arrived in Sweden without any damaged.

Pros and cons
The move went smoothly and we had no worries
Nothing was damaged
Moved from Stilbaai (South Africa) to Nyköping (Sweden).

Response of

Dear Annette,

Thank you for the wonderful comments, and even during these challenging times we were able to assist for your big move overseas to Sweden.

Wishing you all the best, please stay safe

Team Biddulphs

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Recommendation

From the start we dealt with a lady by the name of [name removed by Sirelo]. My daughter raved about her and she was dead right! A more helpful, understanding lady you will not find. What a pleasure.
The packers overseen by name removed by Sirelo] were great - efficient, friendly. I was totally blessed that they hired a deaf person to do the packing of the more delicate crockery etc. He was awesome. They had a guy who was both deaf and dumb doing my daughters stuff. I commend you Biddulphs - a company with heart.

Pros and cons
See above
We found we had left out a few items - our fault. And Biddulphs allowed us to add an extra box to what they had taken. We were very grateful for that.
Moved from Johannesburg (South Africa) to Peterborough (United Kingdom).

Response of

Dear Lesley, we are ecstatic with this review, it really means a lot to us taking the time to share your experience for others to see. We pride ourselves on the commitment of our workforce and we thank you for choosing to use our services to relocate overseas. We wish you all the best. Stay Safe

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Recommendation

I very seldom give 10/10 but this whole team deserve this high accolade. Just WOW. Incredible team!!

Pros and cons
Total professionalism
Courteous, on time excellent communication.
Moved from Dubai (United-Arab Emirates) to Plettenberg Bay (South Africa).

Response of

Wow Kim! Thanks for the awesome review. Its great to hear we exceeded your expectations and that our service is comparable to any company around the globe such as in Dubai. We always strive to give the best possible value for money and professionalism. Thanks for choosing us. Take care.

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Recommendation

It was simple and easy to get an estimate, without having to pick up the phone. The price was half that of competitors. Sales rep, [name removed by Sirelo] was fantastic. Funny, confident, empathetic and super efficient.
It was a small consignment of a few precious items. I couldn't afford insurance and had to take a chance. All items arrived in good condition, except for one wooden chair which broke on its way from Cape Town to Pretoria (1,400km). It is a piece I inherited from my grandmother and hence it was not replaceable. Without questioning me, Biddulphs fetched the chair, had it repaired by their carpenter and returned a few days later looking better than it had before it was shipped.
Thanks [names removed by Sirelo] for going the extra mile. See you next time!

Pros and cons
Efficient
Go the extra mile
Moved from Cape Town (South Africa) to Pretoria (South Africa).

Response of

Dear Pierre, we are happy to hear your feedback about our services & also our online quote platform. I will pass the comments onto Anthony & thank you for entrusting us to transport your goods. We take any size move seriously and we are happy to try help fix things that go wrong. From Team Biddulphs

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Recommendation

We experienced great service from all staff at Biddulphs, ranging from the Operations Department ([name removed by Sirelo]) to the driver ([name removed by Sirelo]) - all were extremely helpful and professional; especially with us being oversees and arranging the move during lock-down. We will definitely recommend Biddulphs to our networks.

Pros and cons
Professional
Helpful
Moved from Cape Town (South Africa) to Port Elizabeth (South Africa).

Response of

Dear Merle, thank you for the kind words and passing on our referrals to your networks. Moving can be very stressful and challenging and we are thrilled to hear that you had a great service even during the lockdown. Please stay safe and we look forward to being of service in the future. From all at Team Biddulphs

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Recommendation

Every thing done totally professionally and timorously, even in Lockdown.
Real value for money quote.
Willingness to accommodate all our needs.
Great communication throughout.
Excellent staff with good care of all items.
A big thankyou to the whole team!

Pros and cons
Very competitive price
Excellent service
Moved from Johannesburg (South Africa) to Cape Town (South Africa).

Response of

Its an absolute pleasure to be able to assist even during these challenging times. We will pass on the thank you to all our team and we wish you the very best in your new residence for the future. Please stay safe. From all at Team Biddulphs

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Recommendation

Were polite and helpful. Always returned emails promptly and packing was efficient. Delivery was delayed due to the lockdown but eventually all received so far no breakages found but not all unpacked.

Pros and cons
efficient & polite
Moved from Cape Town (South Africa) to London (United Kingdom).

Response of

Thank you so much for your review and kind comments. We are happy that the service was above expectations. Wishing you all the best and please stay safe. From everyone at Team Biddulphs.

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Recommendation

Biddulphs are excellent! Have had my household contents in storage with them for the last 6 years and have just moved into my new home. Everything was in perfect condition and the whole Biddulphs team in every department was outstanding. They took the stress out of moving during lockdown. Everyone was kind, careful and so helpful. Bravo and thank you Biddulphs!

Pros and cons
AFFORDABLE, RELIABLE, HELPFUL, KIND
Moved from Johannesburg (South Africa) to Cape Town (South Africa).

Response of

Dear Amanda, WOW thank you for the amazing review. Its good to know that after 6 years in store with us your personal effects were delivered back to you intact, safe and sound. Thanks for choosing to use us and we wish you all the best in your new residence. Stay Safe! From all at Team Biddulphs.

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Recommendation

They are accommodating, very professional, reliable and their willingness to go the extra mile for clients speaks volumes. Keep up the good work. Beverley Hendricks

Pros and cons
Call on them anytime.
Always available to go the extra mile
Moved from Pretoria (South Africa) to Cape Town (South Africa).

Response of

Dear Vivian, thank you so much for the great review. We are happy to help and provide assistance to charities whenever possible. From everyone at Team Biddulphs please stay safe.

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No recommendation

22-05-2020:
Pictures arrived broken due to poor packing and too many to a crate. Collectables packed ourselves were stolen out of boxes when we unpacked.

12-06-2020:
It appears your record-keeping is as good as the service you provided then. What motive would one have for making such a statement if it never happened? I can assure you, our move was handled by Biddulphs and the damage to pictures and missing possessions was not made up at all.

Pros and cons
Nothing good to say
Assurance given were not delivered on
Theft from boxes
Moved from Midrand (South Africa) to Malaga (Spain).


Recommendation

Professional, well trained and friendly staff at all levels. Move went very smoothly, efficiently and all items packed, loaded delivered and unpacked with care.

Moved from Pretoria (South Africa) to Somerset West (South Africa).

Response of

Thank you so much for taking the time to leave this review T.. We are all happy to hear we were able to deliver everything safely even with the challenges on your big move to the Western Cape. Wishing you all the best in your new residence. From everyone at Team Biddulphs

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Recommendation

Everything went well... Consultant and packing staff very efficient. Delivery and handlers on the receiving end also efficient and friendly notwithstanding Coronavirus.

Pros and cons
Efficiency
Moved from Cape Town (South Africa) to Baveno (vb) (Italy).

Response of

Thank you so much for taking the time to leave this review. We are all happy to hear we were able to deliver everything safely even with the Covid-19 challenges. Wishing you all the best in your new residence. From everyone at Team Biddulphs

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Recommendation

Goods arrived without a single thing broken, and all intact. Communication was good, however needed some prompting in the beginning to get things moving. Quotes were honoured even when there were some changes in allocation, and the team was helpful when communicating with them

Pros and cons
Delivery
Safety
Communication
Moved from Cape Town (South Africa) to Minneapolis (United States).

Response of

Thank you so much for taking the time to leave this review. We are all happy to hear we were able to deliver everything safely even with the changes. Wishing you all the best in your new residence. From everyone at Team Biddulphs

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Recommendation

Great service, professional personel and really knowlegable. They put my mind at ease with the hundreds of questions I had, and kept me up to speed with the progress of the move. Pricing was also very competitive.

Pros and cons
Service
Price
Moved from Cape Town (South Africa) to St Albans (United Kingdom).

Response of

Thank you so much for taking the time to leave this review. We are all happy to hear we were able to accommodate the questions and deliver your goods safely. Wishing you all the best in your new residence. Team Biddulphs

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Recommendation

We had to change the moving date several times due to the late settlement on my dad's property and also requested several amendments in relation to the original quote. These changes were all made quickly and we really appreciated the flexibility and patience. The team on moving day did an amazing job and were an absolute pleasure to work with. We are so glad to have chosen Biddulphs.

Pros and cons
Very competitive quote (cheapest even when comparing to low cost providers)
Professional and friendly team (no breakages, scratches, etc)
Moved from Pretoria (South Africa) to Pretoria (South Africa).

Response of

Thank you so much for taking the time to leave this review. We are all happy to hear we were able to accommodate the requests and deliver your goods safely. Wishing you all the best in your new residence. Team Biddulphs

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Recommendation

We recently moved to Mauritus and want o say how impressed were were with Biddulphs and their Mauritian team Service De Déménagement , they were extremely professional, friendly and efficeint and we got all our household possessions landed safely and delivered to us, with no problems. Highly recommend them.

Moved from Cape Town (South Africa) to Grand Baie (Mauritius).

Response of

We are so happy to hear your big move to Mauritius went well. Thank you again for choosing to use us. From everyone at Team Biddulphs.

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No recommendation

Worst moving experience ever - and we’ve moved nearly 15 times. They arrived so late and only started at 12.30. Then after about 2/2.30 hours of working the staff took a lunch break. Then they ran out of packaging materials - boxes, bubble wrap, tape, paper - and no back up plan!
We called and called supervisors and Operations managers and kept getting told ‘we making a plan’ eventually we gave up at 10pm.
The truck was too small as well so we had to wait for a second tto I’ll qhich was over an hour away: this truck never arrived either. We have had to leave the trailer loaded and outside our house overnight - stuff got shipped in two trucks.
A horror story from the beginning.
Worst service ever! I will never recommend Biddulphs to anyone and I’ve already sent a notice through to our HOA to publish a notice for my neighbours.
You might be the cheapest quote but honestly it wasn’t worth trying to save two thousand extra.
Feel sorry for the on-site staff as they are left pic.. Read more

Pros and cons
The staff on site were friendly
Arrived 4 hours late and didn’t finish
Didn’t have enough packaging materials
Moved from Johannesburg (South Africa) to Cape Town (South Africa).

Response of

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Recommendation

Exceptional service from beginning to end. Incredibly professional, competent and friendly staff. Everything they promised was delivered on time. Couldn't do enough to help us. Great care taken of all our possessions, wrapped with great care, no damage. Very highly recommended.

Pros and cons
Competent, helpful and friendly staff
Great care taken of our possessions, no damage
Moved from Johannesburg (South Africa) to Western Cape (South Africa).

Response of

Thank you for the kind comments, we wish you all the best for your start in 2020.

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Recommendation

what a pleasure. The staff were efficient and so professional that it was only a pleasure dealing with them. Their quote was more than reasonable, and the whole move was painless. What a pleasure to deal with them.

Pros and cons
All pros
Not as much as a paper missing!!
Moved from George (South Africa) to George (South Africa).

Response of

We are so happy to hear your experience was well received by us and our service went well. Wishing you all the best for 2020.

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Recommendation

I have used Biddulphs at least 3 times in the past 15 years and each experience has been positive. Most recently I moved my furniture from Durban to Kimberley and the communication was good -- I always received an answer or call back the same day when i contacted them. On removal side, they were patient with an unforeseen need to take off the trellidor to get the couch out, requiring them to wait an extra few hours. Service was on-time; they actually delivered a few days early and arrived very early on delivery day. The unpackers, Welcome and his assistant, were careful and thorough and took away the boxes and the wrapping. They worked quietly and methodically.

Pros and cons
competitive quote
friendly, efficient, on-time
Moved from Durban (South Africa) to Kimberley (South Africa).


Recommendation

The removal was well planned and executed with very pleasant and caring staff. Their timing on both days was excellent and the damages to our furniture were minimal.

Moved from Westville (South Africa) to Pennington (South Africa).

Response of

Thank you for the wonderful comments. We wish you all the best for 2020.

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Recommendation

Biddulph's has been wonderful so far! Allen provided excellent pre-moving customer service, with valued advice and quick responses to all of my questions. The crew that came to pack my household goods were fantastic - friendly, quick and efficient. I am very pleased so far and hope things continue as smoothly on the other end! :-)

Pros and cons
friendly
efficient
Moved from Cape Town (South Africa) to New York (United States).

Response of

Thank you Kara for the kind comments about our Cape Town team. Wishing you all the best for the big move and settling into life in 2020.

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Recommendation

They communicated with me through emails informing me of my shipment when it arrived in South Africa. They unpacked and got rid of the packaging themselves. There was not a single missing/broken item. I did not pay for storage for the car though SARS took a long time to assess it. Frances was able to allay my anxieties re the delays by SARS. She also was able to find answers to my questions.

Pros and cons
Communication
Unpacking and getting rid of wrappers & boxes
Delay by SARS which is not Biddulphs fault
Delay in paying refund
Moved from Eastleigh (United Kingdom) to Port Elizabeth (South Africa).

Response of

Great to hear your move from UK to South Africa went well, wishing you every success in 2020.

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Recommendation

Excellent!! Thank you to [Names removed by Sirelo], the financial department and most of all the staff doing the hard work with moving our furniture. You all are stars, very professional, friendly and helpful. On time, handle with care and clean up the area afterwards. I will make use of Biddulphs very soon for a long distance move and highly recommend them.

Pros and cons
Best quote
Excellent, professional, friendly
Moved from Vanderbijlpark (South Africa) to Vanderbijlpark (South Africa).


Recommendation

To everyone at Biddulphs,

A huge thank you is in order to your amazing team! Our moving truck arrived at our new home here in Kruger National Park yesterday!!!!! We were so excited all had finally arrived!!!! We could now make our place home with your help.

The moving crew of four guys was fantastic! They came in such good attitudes after a long drive to us and were so helpful and kind. We were so concerned they wouldn’t make it back to the gate before it closed but they’ve were so good in helping offload and were relaxed in knowing they had plenty of time. It was record time of unloading if I may say so myself!!!!

Thank you thank you for such great service!!! Well done to [name removed by Sirelo] for your amazing help in quoting us and sorting things out from your side. Then the team who collected from our home in PMB, and finally the team who made the long drive to us; [names removed by Sirelo].

Trust everyone made it back safely.

Moved from Pietermaritzburg (South Africa) to Kruger National Park (South Africa).

Response of

We are so Happy to hear your move went well and also into a very interesting and complex destination in the National Park. Wishing you every bit of success into 2020.

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Recommendation

Everything went according to plan! From packaging my treasured goods to delivery on the other end. Very happy that I chose biddulphs.

Pros and cons
Good communication
Good value
Moved from Cape Town (South Africa) to Sydney (Australia).

Response of

Thank you, we are happy you gave us the opportunity to move you safely. From everyone at Team Biddulphs.

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Recommendation

I have moved 6 times in the last 15 years. They have only been short distance moves, within the same city, but for each move I have used Biddulphs. The staff have always been friendly and very efficient, and only leave the job once they are completely sure that we are satisfied with everything.
If / when it happens, my 7th move will definitely involve Biddulphs again!

Pros and cons
on time and reliable
Moved from Johannesburg (South Africa) to Johannesburg (South Africa).

Response of

Thank you Gareth for keeping on coming back to Biddulphs. We appreciate your loyalty and wish you all the best for 2020.

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Recommendation

Biddulphs gave us great door to door service. Our container arrived quicker than we thought and we had zero breakages. Would use them again.

Pros and cons
Good pricing
Friendly and professional service
Moved from London (United Kingdom) to Pretoria (South Africa).

Response of

We are so pleased to hear your move from London, UK to South Africa went well. Wishing you all the best for 2020.

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Recommendation

From our first enquiry, they were very helpful with informing us what to do from size of container needed to insurance cover and heaps of tips and advice on what we needed to know. Delivery in Brisbane to our door as promised. Such great service all round.

Moved from Harare (Zimbabwe) to Brisbane (Australia).

Response of

Great to hear your move to Australia went well. And thanks for choosing to move back to Africa with us from Aus. All the best for 2020.

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Recommendation

We chose Biddulphs as a family friend had recommended them as a reliable, value for money operator. My biggest worry with moving back home was how I was going to get all my stuff back in one piece. Not bore with too much detail but my goods made it home all in one piece. No complaints from me would recommend them Everytime. Keep up the good work Biddulphs !

Pros and cons
Quick to quote
Collected ontime
Took slightly longer to pack than I thought
Moved from Johannesburg (South Africa) to Harare (Zimbabwe).

Response of

Thank you Shelley, we will keep up the good work always. All the best for 2020.

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Recommendation

In April 2019 The Rotary E-Club of Greater Cape Town was donated nearly 240 cartons containing more than 1500 Lego education sets by “Care for Education” in Johannesburg. These sets will be donated to various disadvantaged schools and care centres in Cape Town and will reach some 4 500 children. Lego education solutions makes use of playing to open up the world of early math, science and language skills. This will foster a love of discovery and investigation to help the youngest students to develop social and emotional skills that set them up for a lifetime of successful learning. Other skills that will be developed are creativity, problem solving, logical thinking, etc. In short LEGO is very educational and great psychological therapy through play.

The Rotary E-Club of Greater Cape Town was faced with a transport challenges of these Lego sets from Gauteng to Cape Town. By means of this letter we would sincerely like to thank Bidduphs for their assistance in transporting the LEGO .. Read more

Moved from Johannesburg (South Africa) to Cape Town (South Africa).

Response of

We are always happy to sponsor and help charities where we can to ensure we play our part in helping communities in South Africa. Wishing you all the best for 2020.

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Recommendation

From start to finish what a great experience, got my quote super fast and staff were extra friendly when collecting our goods and thankfully everything arrived at the other side all in good order. Keep up the great work Biddulphs

Pros and cons
Efficient
Friendly
Moved from Pretoria (South Africa) to Harare (Zimbabwe).

Response of

Thank you Kieran, glad to hear everything arrived safely. Wishing you all the very best for 2020.

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Recommendation

Autism South Africa are most grateful to Biddulphs! We just wanted to give you some feedback on the incredible team, lead by [names removed by Sirelo], who did our pro-bono move yesterday. They were absolutely amazing! It was a difficult move as they had to carry everything up 1 flight of stairs as the lift in our building only goes to the third floor. I had my doubts that they would finish yesterday but they pushed through until 6pm last night and completed the job working like Trojans.

They have my utmost respect as it was so hot and humid yesterday! I also did not hear one word of complaint or saw a long face. They were machines!

Please convey our appreciation to the team!

Pros and cons
efficient
took longer than anticipated
Moved from Johannesburg (South Africa) to Johannesburg (South Africa).

Response of

We are always happy to sponsor and help charities where we can to ensure we play our part in helping communities in South Africa. Wishing you all the best for 2020.

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Recommendation

Very good move. All arrived safley and very quickly. They could adapt and work fast. The team was postiive and motivated. Handled the difficult items well.

Pros and cons
Organised
Safe
Moved from Port Elizabeth (South Africa) to Middleburg (South Africa).

Response of

Super thankful for your feedback and comments we handled the difficult items well. Wishing you all the best for 2020.

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Recommendation

Dealing with them a breeze. If we had any questions, it was answered apromply and the way all their staff treated us, was wonderful.

Moved from Semonkong (Lesotho) to Cape Town (South Africa).

Response of

Thank you, glad to hear your move to Cape Town went smoothly. From everyone at Team Biddulphs.

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Recommendation

What a pleasant experience. The move was efficient and the staff ultra-friendly. The truck turned out to be slightly too small - no problem - the manager came out with a bakkie after we had left, collected the remaining items, and delivered them personally before we had finished unloading the truck.

Overall a smooth and happy move.

Pros and cons
Amazing staff
Efficient and friendly service
Moved from Empangeni (South Africa) to Kloof (South Africa).

Response of

Thank you Richard, we are happy to hear even through we encountered some challenges we were able to overcome them. Wishing you all the best for 2020.

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No recommendation

Do not use this company if you shipping goods internationally, they kept changing prices at the 11th hour. Did not communicate changes in shipping times etc etc. Always full of excuses and generally just shocking service and ended up costing us a lot more than it should have.

Pros and cons
No customer Service
No Accountability
Moved from Bulawayo (Zimbabwe) to Cardiff (United Kingdom).

Response of

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No recommendation

Firstly, I’ll start off by saying that once I payed them for the container all communication with the company and it’s employees went downhill from there .
From the very beginning I had made myself clear wanting ‘door to door ‘service, meaning, I wanted everything paid off and having no extra fees once my container arrived in the port of Piraeus (Greece).
I was assured by their employees at their offices in Cape Town that all was going to be arranged, but unfortunately none of the above was done .
I now find myself paying an extra 1000 euro for the delivery of my goods to my house and extra port fees.
Anyway, to make a very long story short , I would definitely not recommend this company to anyone thinking of moving their goods overseas.
Their customer service is poor and I am disgusted about how they handled my container.
I honestly feel disrespected by that company for not doing their job properly causing me extra 1000 euro in expenses.
Sending a container with this company w.. Read more

Pros and cons
Packing of my household goods in Cape Town was fast and effective.
They should start taking better care of their customers
Their mistakes cost me an extra 1000 euro in Greece.
Moved from Cape Town (South Africa) to Athens (Greece).

Response of

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No recommendation

I recently moved to the UK from SA. Not one of the pieces of furniture arrived undamaged. Boxes where crushed. Hardly any of our crockery survived. This on top of Biddulphs leaving a box of expensive appliances behind. Given this box too arrived with contents broken they should have left it in Cape Town. The first move took over 3 months far from the 6 weeks promised. The last of our items arrived 6 months later. Appalling!

Moved from Cape Town (South Africa) to London (United Kingdom).

Response of

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Recommendation

superior quality packaging materials and boxes and blankets used.
Very professional.
Not a single cracked drinking glass. No scratch furniture or picture frames.
Took fantastic care of my belongings.
wonderfull attitude of staff

Moved from Durban (South Africa) to Pretoria (South Africa).

Response of

Great to hear our packing materials and equipment is of superior quality. Wishing you all the best for 2020.

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No recommendation

It took 7 months for us to receive our 16 boxes that we had shipped with them. They said it could take up to 16 weeks for them to arrive. We would never have chosen them if they had let us know beforehand that this was going to be the case. Be warned!!!

Moved from Pretoria (South Africa) to Virginia (United States).

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No recommendation

Very FRUSTRATING dealing with this company. Do not use them, be warned. Extremely bad communication skills across all chains. Not transparent with poor customer service. Told us goods will be with us at a specific date and up till now, we not have yet received out items and have no idea when they will be arriving. We shipped 14 boxes with them in total and have not received them.

Pros and cons
Goods not received
Poor communication
Moved from Johannesburg (South Africa) to Dublin (Ireland).

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Recommendation

Went out of their way to meet our needs as we had strict timelines to keep. They sent extra staff to help pack everything faster. Very professional

Pros and cons
Professional
Efficient
Moved from Johannesburg (South Africa) to Sydney (Australia).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

Good service and good pricing

Moved from Johanbesburg (South Africa) to Kent (United Kingdom).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

I definitely recommend them.

Pros and cons
Qucik
Efficient
Moved from Johannesburg (South Africa) to Dubai (United-Arab Emirates).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

Good efficient move, only a couple of items broken

Moved from George (South Africa) to Toronto (Canada).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

The agent was excellent. On the days of the packing the guys came in and did a great and professional job.

Pros and cons
Professional
Speedy
Moved from Cape Town (South Africa) to Auckland (New Zealand).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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No recommendation

Everything went well untill we paid them. Container was suppose to be placed at 10:00 the final morning but only arrived at 18:00. No feedback from rep or manager after calling them numerous times. Kept on lying to us about placement time. Had to cancel painters that needed to paint the house. Ended up having to pay painters R2500 for the missed booking. Untill today after container was shipped we had no feedback from rep or general manager regarding status of goods.

Pros and cons
no feedback from managment
constant lying
Moved from Cape Town (South Africa) to Melbourne (Australia).

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Recommendation

Logistic manager was disorganized. Sales manager was good

Pros and cons
Fast sales service
Items were not wrapped that needed to be
Poor logistics
Moved from Port Elizabeth (South Africa) to Johannesburg (South Africa).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

They were gr8. The only thing negative was the estimator that made us belive we didnt have enough space on the container. You can pack a 4 bedroom house in a 20foot container

Moved from Jhb (South Africa) to Sidney (Australia).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

Moved from Pretoria (South Africa) to Toronto (Canada).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

Everything was performed smoothly with no issues. No breakages worth noting.

Moved from Cape Town (South Africa) to Brisbane (Australia).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

They were quite rough in handling our furniture and especially the 'fragile' boxes

Moved from Letsitele (South Africa) to Fort Beaufort (South Africa).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

The price, service and word of mouth reputation

Moved from Johannesburg (South Africa) to Melbourne (Australia).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

Efficient, friendly, helpful and very accurate estime on the volume of the household goods

Moved from Brackenfell (South Africa) to Hororata (New Zealand).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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No recommendation

No feedback or information provided. Had to keep on phoning and ask them for information that they should have came back to me

Moved from Witbank (South Africa) to Auckland (New Zealand).

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Recommendation

Good arrived in good shape

Moved from Johannesburg (South Africa) to Abu Dhabi (United-Arab Emirates).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

Our container hasn't arrived yet. Our real feedback will be based on the condition that everything arrives. They had also been slow on feedback when making enquiries.

Moved from Johannesburg (South Africa) to Brisbane (Australia).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Recommendation

Their rate was good, communication excellent and service overall very good

Moved from Ballito (South Africa) to Maidenhead (United Kingdom).

Response of

Thank you for the kind comments, wishing you all the best for 2020 from everyone at team Biddulphs.

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Headquarters

Biddulphs International

189 Rooiberg Street
0184 Pretoria
012 386 1321

Branches

Bloemfontein 4 Lessing Avenue, 9301, Bloemfontein
+27 051 433-3741
Cape Town 7 Venus Way, 7764, Cape Town
+27 021 797-3593
+27 021 762-1111
Durban 7 Hillclimb Road, 3600, Durban
+27 031 700-3564
+27 031 700-2848
George 14 Ring Road, 6530, George
+27 044 874-1172
Johannesburg 15 Vuurslag Ave, 1620, Johannesburg
+27 011 974-6630
+27 011 974-6335
Pietermaritzburg 6 Arthur Thompson Road, 3200, Pietermaritzburg
+27 033 387-1256
Port Elizabeth 40 Sturrock Street, 6001, Port Elizabeth
+27 041 486-1368
Potchefstroom 28 Gaisford Street, 2531, Potchefstroom
+27 018 294-3333
Pretoria 189 Rooiberg Street, 0184, Pretoria
+27 012 386-1321
Richards Bay 9 Copper Corner, 3900, Richards Bay
+27 035 797-4786

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