Services
National moving
Man & Van

About

We are a family business company that started in 2017. We mainly specialise in Furniture and goods transportation. Masere Logistics has a fleet of 1tonne, 4tonne and 8tonne trucks all closed bodies to effectively protect our client goods.We provide a service and delivery of good through excellence around Gauteng and the whole of South Africa.

Sirelo asks...

What makes your company stand out?

Being a family business we pride ourselves in what we do. We have our own moving mechanism that is family oriented thereby protecting our legacy. We protect our client furniture and goods as if it were ours as our clients are our family.

What is your insurance policy? How do you deal with damaged items?

We have a good in transit insurance(GIT) with a reputable insurance company to protect goods of our valued clients. The insurance covers from dented goods to damaged goods.We replace or refurbish the items damaged could it be there is.

What is the best advice you would give to customers?

We urge our customers to provide effectively full info for the move and also to ensure that if they are packing their own goods they should properly wrap and label their goods (esp fragile items) in case of damages.
Have you moved with this company?
We'd love to hear about your experience.

Reviews

 on Google
Avoid This Company – Unprofessional and Dishonest Service

We had an extremely disappointing experience with this company. John was quick to respond to our request and even visited our home to provide a quote, which we accepted. However, on moving day, they arrived with an inadequately small van for a five-bedroom, four-bathroom house, resulting in eight trips instead of the four originally planned.

Midway through the move, John issued a new quote—double the original price—with additional labour charges. Attempts to contact him were unsuccessful. The movers were unprofessional, intimidating, and provided terrible customer service. They were also careless, damaging our antique furniture and responding rudely when confronted.

This company operates dishonestly and lacks integrity. I strongly advise against using their services.
 on Google
You can not count on this place they were suppose to do my move on the 2 December 2024 at 7:30 with a 30ton truck, the truck did not arrive. Phoned John and said he will get hold of the driver maybe they are stuck in traffic at 8am he did not get back to me phoned him again and said he can not get hold of the driver he will share the drivers number with me
Later on the driver phones me and informs me he is busy doing a move and that he has a 4 ton truck, said he will phone his boss. Gets back to me says he must go back to the office and get a 8 ton truck and will do about 3 loads. He could not tell me how late this will be. Phoned him back to cancel everything.
John never answered his phoned since the driver phoned me
 on Google
We recently used Masere Logistics for our move, and we couldn't be happier with their service. They were quick, efficient, and clearly experienced—they knew exactly what they were doing at every step. Their pricing is also very reasonable, making the whole experience stress-free and affordable. Highly recommend Masere Logistics for anyone looking for a reliable moving company!
 on Google
There is a claim of Insurance but this is not true. Multiple items were broken in our move and no accountability was not taken. They are first to respond with enticing quotes but if you love your items run away!!
 on Google
They are friendly and managed to move my items from one place to the other, I will give them that.

Unfortunately I was and still am very disappointed about the overall service. Firstly, they arrived 30mins later than scheduled. My discussion and quotation included boxes, but they arrived without any boxes and we had to make due with whatever I had just to move items e.g Jewelry put in the laundry basket and shoes etc. So there was no order when I was unpacking.
But what I am mostly disappointed about is that they chipped the walls when moving the furniture and because of that, the owners took most of my deposit and I had made sure the flat was perfect until that last day. All they could say was 'sorry'.

If it wasn't for those damages I would have received my entire deposit.
 on Google
Truly the best moving company around. I have used them for several of my moves over the past 5 years and i will only use them. Their guys are careful, precise and professional and always give their best. They are also extremely punctual and genuinely care about what they do. Will highly recommend them any day

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Review Sources

Sirelo
0.0
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Google
6.8
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