Back
What makes your company stand out?
This moving company has not yet answered this question.
Services
National moving
About
There's no information available about this mover.
Gallery
View all
View all![]()
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
This moving company has not yet answered this question.
What is the best advice you would give to customers?
This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
275
Sirelo and Google reviews
40% of the users recommend this moving company
Kyla Smit
May 29, 2025
on Sirelo
Formal Complaint Regarding Unacceptable Service from Mega Shift Logistics
I am writing to express my deep dissatisfaction with the service provided by Mega Shift during my recent furniture removal. The experience has been marked by significant negligence, poor communication, and unacceptable delays, and I feel compelled to share this so that other potential customers are fully informed.
After entrusting Mega Shift with the responsibility of transporting my belongings, one of my boxes was misplaced in their warehouse. It has now been over almost 2 months, and despite numerous inquiries, there has been no meaningful progress in locating my property. What is even more troubling is the extremely poor communication I have received from the company. Promises of updates and follow-up calls have consistently been unmet unless I reach out myself.
Moreover, despite scheduled meetings at the warehouse, their team has failed to show up or when showing up for scheduled appointments they were not able to provide a coherent explanation for these ongoing issues. In an effort to recover my belongings, I personally conducted a search at Mega Shift’s Cape Town warehouse — an appointment that proved just as disappointing as the rest of this experience. After confirming a specific time with their manager, and being assured that a team would be available on-site to assist, I arrived with a friend as arranged. However, no Mega Shift team member was available to help us when we got there. We were told we would have to wait until they were done with other work — an estimated wait time of around an hour. This was particularly frustrating, as we had arranged this specific time due to tight schedules, and it had been clearly confirmed in advance by Mega Shift. As a result, we had no choice but to conduct the search entirely on our own, with no guidance, support, or assistance from the company — once again reflecting a complete lack of professionalism and accountability.
Despite repeated and urgent requests for follow-up information, Mega Shift has refused to provide any meaningful feedback or proactive communication regarding the ongoing search for my missing box. I am constantly the one initiating contact, and each time I’m met with vague promises such as “we will find out and get back to you” — yet they never do.
When I requested transparent documentation regarding the movement of my box, I was given no clear answers or updated records to review. The paperwork provided to track the movement of the box is sparse, inconsistent, and ultimately unhelpful, which only heightens my concern about how Mega Shift handles customers’ valuable and often irreplaceable belongings. However, Mega Shift continues to assert that they have a “clear understanding” of where the box was misplaced, but they have still been unable to locate it.
In light of the lack of documentation, I requested to view video footage to try to trace the box’s movement. To date, despite several follow-ups, this footage has not been shared with me. According to their manager, surveillance footage is typically deleted after seven days — which raises a serious red flag. I reported the missing box while the Mega Shift team was still on my property offloading. If this issue was raised in real-time, why would there even be a possibility of the relevant video evidence being deleted?
This alone raises a massive concern about the company’s internal practices and willingness to cooperate. I have also requested a thorough search of their Johannesburg warehouse, as it is the only other possible location where the box might be. Unsurprisingly, I have received no update or confirmation that this has been actioned.
It is increasingly clear that Mega Shift is not taking this matter seriously. What is particularly concerning is the company's refusal to acknowledge their responsibility in this matter. Despite the clear signs of negligence in handling my personal items, Mega Shift has not taken ownership of the situation or demonstrated any accountability. They have continued to assert that this was not an act of negligence, which I strongly disagree with based on the facts.
Mega Shift’s advertising, which claims they provide a reliable, professional service with highly trained staff and a commitment to customer care, does not reflect my experience. Their inability to follow through on their promises and take responsibility for their actions raises serious concerns about their business practices and the quality of service they offer.
I am currently seeking a fair and reasonable resolution to this matter, and I urge the company to act in good faith and resolve this issue promptly. In the absence of a satisfactory resolution, I will consider pursuing further action as appropriate.
This has been, without exaggeration, one of the most stressful and disappointing service experiences I’ve ever encountered. I urge Mega Shift to act in good faith, take responsibility, and conduct a genuine search effort. If they are unwilling to continue the search, then they must acknowledge their negligence and offer fair and appropriate compensation.
For anyone considering using Mega Shift’s services, I advise caution. Based on my experience, they have failed to live up to their advertised standards of professionalism, care, and reliability.
#MegaShift #CustomerComplaint #Negligence #FurnitureRemoval #ServiceFailure #AccountabilityRead more
I am writing to express my deep dissatisfaction with the service provided by Mega Shift during my recent furniture removal. The experience has been marked by significant negligence, poor communication, and unacceptable delays, and I feel compelled to share this so that other potential customers are fully informed.
After entrusting Mega Shift with the responsibility of transporting my belongings, one of my boxes was misplaced in their warehouse. It has now been over almost 2 months, and despite numerous inquiries, there has been no meaningful progress in locating my property. What is even more troubling is the extremely poor communication I have received from the company. Promises of updates and follow-up calls have consistently been unmet unless I reach out myself.
Moreover, despite scheduled meetings at the warehouse, their team has failed to show up or when showing up for scheduled appointments they were not able to provide a coherent explanation for these ongoing issues. In an effort to recover my belongings, I personally conducted a search at Mega Shift’s Cape Town warehouse — an appointment that proved just as disappointing as the rest of this experience. After confirming a specific time with their manager, and being assured that a team would be available on-site to assist, I arrived with a friend as arranged. However, no Mega Shift team member was available to help us when we got there. We were told we would have to wait until they were done with other work — an estimated wait time of around an hour. This was particularly frustrating, as we had arranged this specific time due to tight schedules, and it had been clearly confirmed in advance by Mega Shift. As a result, we had no choice but to conduct the search entirely on our own, with no guidance, support, or assistance from the company — once again reflecting a complete lack of professionalism and accountability.
Despite repeated and urgent requests for follow-up information, Mega Shift has refused to provide any meaningful feedback or proactive communication regarding the ongoing search for my missing box. I am constantly the one initiating contact, and each time I’m met with vague promises such as “we will find out and get back to you” — yet they never do.
When I requested transparent documentation regarding the movement of my box, I was given no clear answers or updated records to review. The paperwork provided to track the movement of the box is sparse, inconsistent, and ultimately unhelpful, which only heightens my concern about how Mega Shift handles customers’ valuable and often irreplaceable belongings. However, Mega Shift continues to assert that they have a “clear understanding” of where the box was misplaced, but they have still been unable to locate it.
In light of the lack of documentation, I requested to view video footage to try to trace the box’s movement. To date, despite several follow-ups, this footage has not been shared with me. According to their manager, surveillance footage is typically deleted after seven days — which raises a serious red flag. I reported the missing box while the Mega Shift team was still on my property offloading. If this issue was raised in real-time, why would there even be a possibility of the relevant video evidence being deleted?
This alone raises a massive concern about the company’s internal practices and willingness to cooperate. I have also requested a thorough search of their Johannesburg warehouse, as it is the only other possible location where the box might be. Unsurprisingly, I have received no update or confirmation that this has been actioned.
It is increasingly clear that Mega Shift is not taking this matter seriously. What is particularly concerning is the company's refusal to acknowledge their responsibility in this matter. Despite the clear signs of negligence in handling my personal items, Mega Shift has not taken ownership of the situation or demonstrated any accountability. They have continued to assert that this was not an act of negligence, which I strongly disagree with based on the facts.
Mega Shift’s advertising, which claims they provide a reliable, professional service with highly trained staff and a commitment to customer care, does not reflect my experience. Their inability to follow through on their promises and take responsibility for their actions raises serious concerns about their business practices and the quality of service they offer.
I am currently seeking a fair and reasonable resolution to this matter, and I urge the company to act in good faith and resolve this issue promptly. In the absence of a satisfactory resolution, I will consider pursuing further action as appropriate.
This has been, without exaggeration, one of the most stressful and disappointing service experiences I’ve ever encountered. I urge Mega Shift to act in good faith, take responsibility, and conduct a genuine search effort. If they are unwilling to continue the search, then they must acknowledge their negligence and offer fair and appropriate compensation.
For anyone considering using Mega Shift’s services, I advise caution. Based on my experience, they have failed to live up to their advertised standards of professionalism, care, and reliability.
#MegaShift #CustomerComplaint #Negligence #FurnitureRemoval #ServiceFailure #AccountabilityRead more
Unprofessional
Moved from Pretoria (South Africa) to Cape Town (South Africa)
A.M.
April 13, 2025
on Sirelo
Executive management was fine, but there were experienced delays, as well as damages to the security cameras, furniture and fragile boxes. Mattress completely destroyed, the springs in the mattress dont work any longer.
Communication
Careless with furniture
Moved from Sandton (South Africa) to Cape Town (South Africa)
D.M.
April 2, 2025
on Sirelo
Never been this happier🙋 I would recommend this to anybody if I could👌Big thank you to [Name removed by Sirelo] and the boys, keep it up, May my God just bless you for your patience and respect you have shown during my moving in and out. I eventually created a good relation with the boys, just because of how they behaved. Big up Mega shift, Big up🙏
Careful with furniture
Moved from Klopperpark Germistom (South Africa) to Polokwane (South Africa)
K.G.
February 7, 2025
on Sirelo
Excellent services. Good communication, on time delivery. Packaging and carry support. Will use them again.
Price
Moved from Umbilo, Berea (South Africa) to Meyerton (South Africa)
T.P.D.
January 6, 2025
on Sirelo
The inventory list on the invoice didn’t match what was brought for furniture pick-up—most of the items were missing and were then conveniently listed as “additional items.” When I called the sales representative during the pick-up, he assured me the issue would be resolved with [Name removed by Sirelo]. However, no solution was ever provided. Instead, I was slapped with an unreasonable price increase. When I asked for clarification, His attitude turned rude and unprofessional. He even quoted clauses threatening extra storage charges if the inflated amount wasn’t settled immediately. This experience was beyond unacceptable.
Packing of furniture
Unprofessional
Moved from Boksburg (South Africa) to Cape Town (South Africa)
P.Z.
December 10, 2024
on Sirelo
Not impressed my furniture broke due to recklessness which I witnessed. Bulls Logistics collected from Cosmo and Megashift delivered at Durban not impressed with delivery
Price
Careless with furniture
Moved from Roodepoort (South Africa) to Durban (South Africa)
