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What makes your company stand out?
Good Service, affordable prices, available any day of the week including holidays.
Services
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Art transport
About
Excuss logistics is one of the widely known brands among the famous furniture moving companies across South Africa. They provide furniture moving services across Gauteng and mainly focus on booked customers.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We have goods in transit insurance that covers for truck hijacking, fire and accidents. We also have all risk insurance that caters for all forms of damages including minor scratches and breakages. Clients will how ever need to declare all their belongings including the total value of goods to be transported. They will be required to pay a percentage of total goods value for all risk insurance.
What is the best advice you would give to customers?
Clients should serve themselves money by:
Ensuring that they goods are packed neatly
plan for a move in time
expect delays in delivery
Have you moved with this company?
We'd love to hear about your experience.
Reviews
29% of the users recommend this moving company
Nokuthula Mvula
December 22, 2023
on Sirelo
The most atrocious service ever. If their contact person (his name is [Name removed by Sirelo]) is not lying about the delivery date and time then he's being sarcastic. Not only did the guy flat out refused to give me the contact details for his superior, but his service is nonsensical. The pick up was arranged for the 1st Dec 2023, I waited for them for the whole day, they didn't pitch. They only arrived on the 2nd. Tis is still after I was lied to and I had to be the one continuously facilitating the communication. I had to amend my bus booking, which I was charged extra. The inconsiderate company did not even care to compensate me for that. I thought that would be the end of my troubles. I had requested that the stuff be delivered on the 3rd initially and they eventually delivered on the 8th Dec.after constantly calling and shouting and being lied to about the whereabouts of the truck. I was late twice for work which meant not being paid for the hours not worked, again, they didn't care. The contact person [Name removed by Sirelo] seems to think that apologising will resolve the matter. He even begged me to take my first complaint down saying that I am ruining his reputation. I have asked for his superiors contact details numerous times but has flat out refused to give them to me. I don't know if his grandfather runs the company, but that's surely not how you run a business. He thinks all of this is a joke. He keeps asking me stupid questions and patronising me. I have not even received any formal response to my complaint and any plan of a way forward. The inconsiderate human being keeps thinking that this is a joke. I had no change of clothing while waiting for my things and lost our on money. The drivers are also the worst. They are rude and seem to think that hygiene does not matter, they arrived smelling like skunk.yer they are representing an organosation. I was disgusted by how they presented themselves. They also dragged their feet when unloading. I did not even receive an apology from them. Let's not forget the [Name removed by Sirelo] guy I spoke to from Durban. Same attitude. Lies through his teeth and thinks that everything is a joke as well. I am way beyond angry and I want to know how this excuse of a company will resolve this.Read more
Communication
Moved from Durban (South Africa) to Johannesburg (South Africa)
Sheerene Moosa
November 29, 2023
on Sirelo
Furniture badly damaged . I box missing . Keep promising to call but in vain
Pls do not hire them to do your move . Very unprofessional . My move from Durban to Jhb was a nightmare with them .
Pls do not hire them to do your move . Very unprofessional . My move from Durban to Jhb was a nightmare with them .
Packing of furniture
Unprofessional
Moved from Durban (South Africa) to Johannesburg (South Africa)
David Vd Walt
July 29, 2023
on Sirelo
This company is BAD NEWS. DO NOT USE THEM. After I have submitted my inventory list Promise assured me that my move will go as planned. First of all the truck was to small. When they delivered I we realised that they organised a truck that was to small to deliver all of my furniture. The move was in May. I repeatetally called [Names removed by Sirelo]. Empty promises and will not give me owners name or cellphone number. If course they would not offload my furniture before I made a transfer as per quote. They told me a 'few' things left behind but they will deliver. To date and after a lot of calls they are still ignoring me. Their excuse is they still waiting for space on a truck. The furniture that was left behind had a LOT of sentimental value and very expensive. Stay away from these people if you value your furniture and memories.
Moved from Wesselsbron (South Africa) to Vryburg (South Africa)
M.
May 4, 2023
on Sirelo
Everything was in order,they came on time and delivery done on time :). All items were delivered in their original condition and the drivers are very helpful. I would definitely recommend this company ,their quotes are the most reasonable in the market but they don't let that cause for a sloppy service delivery,thanks to the Excuse team :)
Moved from Johannesburg (South Africa) to Durban (South Africa)
S.
April 18, 2023
on Sirelo
They did not deliver my contents as to yet. The owner is refusing to send truck before Friday thus we are sleeping on floors. We arranged our trip down to be here day before truck was supposed to deliver. They still have my contents and tell me that I need my stuff protected I have to pay more. They are unprofessional my stuff is all brand new from the factory to their truck. Don't know what state I will be getting my stuff. Please take them of your list as they are not at all reliable and would damage your reputation as well.
Moved from Dinwiddie (South Africa) to Oudtshoorn (South Africa)
S.
April 5, 2023
on Sirelo
Biggest scammers ever. Useless and making empty promises. Do not communicate and I am so so sorry I used them .
Unprofessional
Moved from Margate (South Africa) to Roodepoort (South Africa)
Thank you for sharing your experience, we value your feedback and will always try to do better.