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Services
International removals
National moving
Car & Vehicle transport
Pet transport
Art transport
About
Monarch Moving is an owner-managed business dedicated to service excellence. They have over two decades of experience in local, national and international household moving.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
154
Sirelo and Google reviews
90% of the users recommend this moving company
Timothy Egappen
November 27, 2024
on Sirelo
I recently moved from Malaysia to Cape Town, and I needed to ship furniture from Johannesburg to Cape Town.[Name removed by Sirelo] from Monarch contacted me, asked for the details, and quickly sent me a quote. Initially, I was impressed with the responsiveness, but unfortunately, the experience turned out to be a nightmare.
The quote from Monarch was significantly higher than others I had received, and [Name removed by Sirelo] justified this by claiming that other companies would ask for more money later, and that Monarch was not a “fly-by-night” company. She emphasized that with Monarch, all my goods would be insured, and in the event of any damage, they would replace the items. Her persistence and convincing tone led me to believe that paying a little extra would provide peace of mind, so I decided to go with them.
I provided my move-in date, which was 1 September 2024, and paid a 50% deposit. I also sent [Name removed by Sirelo] the letting agent’s contact details for where the furniture was stored in Johannesburg so she could arrange collection. However, she failed to follow up with the agent, causing a huge issue with the pickup. When this was pointed this out on a conference call with the agent, [Name removed by Sirelo] admitted it was her fault and then rescheduled the pickup time.
The furniture was finally picked up over the weekend of my move. I contacted [Name removed by Sirelo] to confirm everything was on track, only to be told that 1 September was a Sunday, and I would need to pay a Sunday surcharge. I reminded her that I had provided this date when we discussed the quote and that it was her responsibility to check the details, as move-in dates are typically on the 1st of the month, and we cannot get the keys any earlier. [Name removed by Sirelo] then claimed they were fully booked and said I would have to wait another week for delivery. I was horrified—my entire move-in was scheduled for the 1st, and without the furniture, I would have nothing. I scrambled to arrange an earlier key collection, and I told [Name removed by Sirelo] that they could deliver the furniture on Friday or Saturday.
Instead of accommodating that, [Name removed by Sirelo] told me that because she had changed the pickup time, my furniture was now stored in Johannesburg and would only arrive on Sunday. This was never communicated to me when the change was made, nor would I have agreed to it if I had known. The original arrangement was for the furniture to be picked up and stored in Cape Town. [Name removed by Sirelo] then insisted that I pay an additional R1800, or they could not deliver the furniture. At this point, they had my belongings, so I felt as though my possessions were being held hostage. I had no choice but to pay.
The furniture finally arrived on Sunday, and sadly, some items were damaged due to clear negligence during transport. My gas braai cover was torn in multiple places, and a brand-new sofa was scuffed and sc****d on the armrests. I immediately informed the company, and [Name removed by Sirelo] instructed me to get a repair quote. I reminded her that [Name removed by Sirelo] had explicitly told me my items would be replaced if damaged. However, [Name removed by Sirelo] then told me that the insurer would only cover repairs, not replacements.
Weeks went by with no updates, so I followed up. Eventually, I was told that the insurer would only pay 50% of the damage on the sofa, leaving me to cover the remaining 50%—even though the damage was not my fault. I expressed my dissatisfaction, and [Name removed by Sirelo] said she would escalate the matter to the insurer. Again, weeks passed with no communication. When I reached out again, [Name removed by Sirelo] bluntly told me that they were not budging on the matter and that the 50% coverage was the only option.
In the end, Monarch’s service was substandard, and paying a premium rate for their service added no value. I was misled with promises of full insurance coverage and fast, efficient service, only to find out that once they had my furniture in their possession, I was left with poor customer service, unexpected extra fees, and damaged items. I lost thousands of rands because I trusted [Name removed by Sirelo] words and believed I was getting a higher level of service.
To anyone considering Monarch: Beware. They will say and do whatever it takes to get your business, but once they have your belongings, the customer service disappears, and you are left dealing with hidden fees, delays, and poor handling of your possessions.Read more
The quote from Monarch was significantly higher than others I had received, and [Name removed by Sirelo] justified this by claiming that other companies would ask for more money later, and that Monarch was not a “fly-by-night” company. She emphasized that with Monarch, all my goods would be insured, and in the event of any damage, they would replace the items. Her persistence and convincing tone led me to believe that paying a little extra would provide peace of mind, so I decided to go with them.
I provided my move-in date, which was 1 September 2024, and paid a 50% deposit. I also sent [Name removed by Sirelo] the letting agent’s contact details for where the furniture was stored in Johannesburg so she could arrange collection. However, she failed to follow up with the agent, causing a huge issue with the pickup. When this was pointed this out on a conference call with the agent, [Name removed by Sirelo] admitted it was her fault and then rescheduled the pickup time.
The furniture was finally picked up over the weekend of my move. I contacted [Name removed by Sirelo] to confirm everything was on track, only to be told that 1 September was a Sunday, and I would need to pay a Sunday surcharge. I reminded her that I had provided this date when we discussed the quote and that it was her responsibility to check the details, as move-in dates are typically on the 1st of the month, and we cannot get the keys any earlier. [Name removed by Sirelo] then claimed they were fully booked and said I would have to wait another week for delivery. I was horrified—my entire move-in was scheduled for the 1st, and without the furniture, I would have nothing. I scrambled to arrange an earlier key collection, and I told [Name removed by Sirelo] that they could deliver the furniture on Friday or Saturday.
Instead of accommodating that, [Name removed by Sirelo] told me that because she had changed the pickup time, my furniture was now stored in Johannesburg and would only arrive on Sunday. This was never communicated to me when the change was made, nor would I have agreed to it if I had known. The original arrangement was for the furniture to be picked up and stored in Cape Town. [Name removed by Sirelo] then insisted that I pay an additional R1800, or they could not deliver the furniture. At this point, they had my belongings, so I felt as though my possessions were being held hostage. I had no choice but to pay.
The furniture finally arrived on Sunday, and sadly, some items were damaged due to clear negligence during transport. My gas braai cover was torn in multiple places, and a brand-new sofa was scuffed and sc****d on the armrests. I immediately informed the company, and [Name removed by Sirelo] instructed me to get a repair quote. I reminded her that [Name removed by Sirelo] had explicitly told me my items would be replaced if damaged. However, [Name removed by Sirelo] then told me that the insurer would only cover repairs, not replacements.
Weeks went by with no updates, so I followed up. Eventually, I was told that the insurer would only pay 50% of the damage on the sofa, leaving me to cover the remaining 50%—even though the damage was not my fault. I expressed my dissatisfaction, and [Name removed by Sirelo] said she would escalate the matter to the insurer. Again, weeks passed with no communication. When I reached out again, [Name removed by Sirelo] bluntly told me that they were not budging on the matter and that the 50% coverage was the only option.
In the end, Monarch’s service was substandard, and paying a premium rate for their service added no value. I was misled with promises of full insurance coverage and fast, efficient service, only to find out that once they had my furniture in their possession, I was left with poor customer service, unexpected extra fees, and damaged items. I lost thousands of rands because I trusted [Name removed by Sirelo] words and believed I was getting a higher level of service.
To anyone considering Monarch: Beware. They will say and do whatever it takes to get your business, but once they have your belongings, the customer service disappears, and you are left dealing with hidden fees, delays, and poor handling of your possessions.Read more
Planning
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
Jeanine Visser
September 6, 2024
on Sirelo
Thank you for the great service and excellent support from your team with our move. The team that assisted us was very professional, friendly and willing to do more than expected. I will recommend your services and is very grateful for your support.
Helpful
Moved from Sonstraal-east, Durbanville (South Africa) to Tara, Durbanville (South Africa)
Michelle Martins
March 5, 2024
on Sirelo
A move in good hands, from South Africa into Colorado US!
I got quotes from a couple of companies but Monarch stood out, not because of the quote but I felt like I was not just another customer, there was a more personal touch. Anton, the owner, visit me in person to take me through the process.[Names removed by Sirelo] made sure I was well informed through the whole journey. The day the packing team arrived in George, [Name removed by Sirelo] took charge and the team worked like an oiled machine. It was not just a job to them, but they took pride and packed every single item with care. I will definitely recommend Monarch for any international moves.
I got quotes from a couple of companies but Monarch stood out, not because of the quote but I felt like I was not just another customer, there was a more personal touch. Anton, the owner, visit me in person to take me through the process.[Names removed by Sirelo] made sure I was well informed through the whole journey. The day the packing team arrived in George, [Name removed by Sirelo] took charge and the team worked like an oiled machine. It was not just a job to them, but they took pride and packed every single item with care. I will definitely recommend Monarch for any international moves.
Efficient
Moved from George (South Africa) to Boulder Colorado (United States)
D.L.V.
November 13, 2023
on Sirelo
The company bent over backwards to accommodate us at very short notice, for the big move from one house to another located in different suburbs of the same city. Our expectations were far exceeded in every respect - the friendliness of the team, their helpfulness, the efficiency and patience with which they managed everything that was thrown at them, which included some disorganisation and indecisiveness they encountered on arrival at the location. The teamwork was faultless and because of the work ethic displayed, one almost got the impression that they were shareholders in the company… more than employees. I have so much respect for the two [Name removed by Sirelo] and the other amazing team members who worked alongside them that day.
Efficient
Moved from Cape Town Southern Suburbs (South Africa) to Cape Town North West Coast (South Africa)
Response of Monarch Moving
March 6, 2024
Thank you very much for your positive review. All the very best from all of us at Monarch Moving.
Carmen Otgaar
September 12, 2023
on Sirelo
The best ever!!!
Attention to detail.
Personal and friendly service from management to packing staff.
I have used Monarch twice and recommend them to friends who also had great service.
Attention to detail.
Personal and friendly service from management to packing staff.
I have used Monarch twice and recommend them to friends who also had great service.
Professional
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
Response of Monarch Moving
March 6, 2024
Thank you for using Monarch Moving yet again Carmen.
Best regards
Anton
Best regards
Anton
Lientjie Venter
February 27, 2023
on Sirelo
Fast, reliable, best quote, friendly staff, no problems, made our move so much easier! Thank you [Name removed by Sirelo] and team!
Professional
Moved from Centurion (South Africa) to Stellenbosch (South Africa)
Response of Monarch Moving
March 6, 2024
Thank you Lientjie for making use of our services again. Enjoy your new home in Stellenbosch.
Best regards
Anton
Best regards
Anton
Thank you for entrusting Monarch Moving with your international shipment to Colorado, USA, and for the positive review about our crew and support staff.
All the very best to you and your family.
Anton Coetzee