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Services
National moving
Man & Van
About
Whether you’ve got to move your things to the next town, or right across South Africa, Optimum Removals can help you with various solutions. Optimum Removals is a small, and relatively new, company which takes care of your home furniture removal needs and carefully transports your goods from point A to point B.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
12
Sirelo and Google reviews
83% of the users recommend this moving company
Melissa Ralph
September 22, 2022
on Sirelo
We have had a TERRIBLE experience with primovers. It started off with the only good part- helpful service from [Name removed by Sirelo], to turning into a complete nightmare. First off the packers showed up with their kids in tow, running around playing with tape, making a lot of noise and a lot of mess. We chose to overlook this. But once we had completed our move from Cape Town to Joburg, only after the fact were we informed that the truck had an incident on the road and some items were damaged. I asked repeatedly for photos and descriptions and was told they were being sent for repairs. I only received photos the following week and not even accurate ones. Then when our other furniture did arrive, lots more damage was made than we were informed of, outside of the other items we were still waiting to be repaired. We also discovered several missing items and broken things like glass etc. that has been incorrectly packaged and stored. When our other items that were being 'repaired' arrived, they were in fact still damaged with holes in them and shoddy repair work done. Our plants were coming later as they were collected separately... when they arrived they were all thrown together in a box on top of each other, some upside down/sideways and with the plants thrown out, and half of them were also missing. Absolutely NO care was taken for any of our belongings and this is clear that it was from the get go. Only once we had unpacked to discover that electronic items (phones, hard drives), electric tools and all of our alcohol has been stolen, and can only have been by their workers. They have given us sub par responses and a very poor effort and the bare minimum to rectify any of this properly. DO NOT use Primovers. They have no regard for your personal items and will hide behind legal and t's and c's to get away with taking responsibility. What a nightmare they made our move to be. I will forever regret our choice to use their service.Read more
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
B.B.
May 14, 2019
on Sirelo
[name removed by Sirelo] was really helpful and accommodating when we moved from JHB to CPT. He was extremely patient, explaining all the nuances with the different insurance types and our back and forth for moths prior to the move. The majority of the moving staff were really pleasant and courteous (there was one guy who was quite rude, but you can't be all things to everyone all the time). On the day of delivery, they called us from the truck to say they were about an hour away from the house, but ended up taking nearly 4 more hours to get there, which impacted our planning (we had some stuff we had to get from the shops that day and because we had to wait for the truck for 4 hours, we ended up only getting to the shops after they'd offloaded, which wasted most of the day). It would be helpful if there was a way customers could access the tracking app to see exactly where their stuff is in transit and could plan accordingly. Overall though, really great service. I would (and have) recommend(ed) them to friends.Read more
customer service
helpful and friendly
one mover guy was a bit rude
some boxes got a bit wet (from the dishwasher)
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
E.
February 15, 2019
on Sirelo
Very professional moving company! They delivered on their promise. The 4 staff members that arrived at my house to upload into the truck was professional and super human fast! Thank you for everything you did for me and my family
Great service
Regular follow ups with the client
nothing to mention
nothing to mention
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
K.S.
February 8, 2019
on Sirelo
This was removal of a few items from my garage in Cape town They were on time to collect and all the guys were very efficient and so it was done within an hour ! The arrival of the truck in Johannesburg was earlier than expected so that led to confusion just lucky the maid was at the house and could let them in and accept the items on my sons behalf and as there was no contentious issue i no follow up was needed .
friendly service
caring company
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
J Moss
February 7, 2019
on Sirelo
Their service is awesome!!! Their team of movers is friendly and helpful . Everyone from management to the movers has a willingness to make whatever plans need to be made - to make moving as painless as possible!
Great service
Quick response
Moved from Cape Town (South Africa) to Cape Town (South Africa)
R.G.
February 6, 2019
on Sirelo
We moved from Cape Town to Pretoria. [name removed by Sirelo] was the first person I spoke to. He was professional. Put me at ease, and although their quote was not the cheapest one, I could sense they care about people. No request was too big or too small for them. They were timeous, friendly and stayed in contact with us. The team from Cape Town and Johannesburg were both professional and courteous. Moving was stressful but we received the assurance that they will take care of us and they kept their word. [name removed by Sirelo] and Team, thank you so much. We will highly recommend you to all our friends and family.
Well done Optimum Removals!!!
Well done Optimum Removals!!!
Great customer service
Professional
Nothing was bad to report
Moved from Cape Town (South Africa) to Pretoria (South Africa)
