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National moving
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Reviews
Clement Banjo
March 27, 2024
on Google
Estelle Engelbrecht
April 30, 2023
on Google
STAY AWAY. If I could rate them a minus 10, I would. They arrived 2 hours late and damaged my new fridge. I booked them for 14:00 and they only arrived after 16:00. I phoned them numerous times and they kept saying they were only 20 mins away. Two hours later (18:00), everything was loaded. This was not a big move at all. Only a few appliances, a bed and a couch.
My fridge was badly dented and scratched- after I asked them to bubble wrap everything. They charged me for a full roll of bubble wrap, did not use all of it, and also left with half of the roll. Furthermore, Jenna did not allow me to speak to management. I was asked to raise my grievances via email, which I did not get a response to. No accountability, no professionalism and very expensive considering the poor communication and lack of time management as well as any lack of ethical consideration from their management. Horrible experience.
My fridge was badly dented and scratched- after I asked them to bubble wrap everything. They charged me for a full roll of bubble wrap, did not use all of it, and also left with half of the roll. Furthermore, Jenna did not allow me to speak to management. I was asked to raise my grievances via email, which I did not get a response to. No accountability, no professionalism and very expensive considering the poor communication and lack of time management as well as any lack of ethical consideration from their management. Horrible experience.
