ARS Logistics PTY LTD

2.3
Out of 18 Sirelo reviews
17% of the users recommend this moving company
pro
Price
2
pro
Professional
2
pro
Packing of furniture
1
con
Unprofessional
4
con
Failure to comply
3
con
Price
2

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About ARS Logistics PTY LTD

The company started in January of 2016 when the owner who has been in the industry for more than 15 years decided it was time to go on his own. To offer more customer satisfaction, that's you, putting the customer first in all aspects. A.R.S Logistics is situated on the East Rand close to O.R.Tambo International airport. We specialize in road, sea and air freight haulage. We also handle all airfreight, domestic cargo, national and internationally. A.R.S Logistics takes care of all customs clearing, import and export from DGR (dangerous goods) to personal / household effects cargo, international relocations and everything in-between.

Services

International removals
National moving

Type of Mover

We do not know whether this moving company subcontracts the moves or executes them with their staff and vans.
2.3
Out of 18 Sirelo reviews
17% of the users recommend this moving company
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Review
Type of move
18 out of 18 reviews shown
Worst possible service. They underquote and when your container has to be cleared in the country of arrival they do not pay Maersk and you are left hanging. You are desperate to get your goods and they know it. They owe us money for this and are avoiding paying us. We also hsd to pay the clearing agent in New Zealand. We also paid for an additional shared container and it is a year later and we have no idea where our goods are. They are in cahoots with Casablanca Logistics which is family of [Name removed from Sirelo] at ARS Logistics. Had they done the job correctly we would have referred lots of people to them. It is now a legal situation which is very disappointing. STAY AWAY from them unless you want to lose your goods or lots of money.
con
Con artists
con
Thieves
Moved from Tshwane (South Africa) to Auckland (New Zealand)
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Very bad experience!! They did not pay customs, shipment, transnet nor the agent in Mauritius. They pulled all the plugs to assist us to have the container released and at the end lots of penalties and storage fees were imposed. At the end we paid double and will see if we will be refunded the moneys we had to pay for shipment, customs and the agent in Mauritius (Alogis). Their qoute included everything and we paid them fully in advance only to pay another R50 000 out of our own pockets. There are many BAD reviews and now we are threatened that we exported new household goods under false pretend. It was only new mattress that we did declare. We have invoices for all the items and we presented it to the agent in Mauritius. Please do your homework before you make use of this company.
Moved from Pretoria (South Africa) to Grand Bair (Mauritius)
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Our contract was for door to door delivery of household goods. They never paid the shipping liner, cargo dues and clearing agent that they appointed. They went silent when the container arrived at the delivery port till today. Despite many emails and WhatsApp messages which they received no reply nothing was replied. The container could not be released as all documentation (Way Bill and Cargo dues) were available. Only to find out the shipping liner cma cgm was not paid up. Furthermore due to delay in obtaining the necessary release documents additional storage and demurrage charges accrued. We had to intervene and paid extra R 50000 to get the cargo released and arranged for final delivery. It is clear that they come in with a fair price deal and then withdraw when the container arrives at the port of destination. SA International Logistics Pty Ltd, Casablanca Logistics, ARS Logistics PTY Ltd, are all the same family. Watch out for [names removed by Sirelo]. Don't bump your heads as we did. Do proper homework when selecting an agent.
pro
Goods were well wrapped
con
Not trustworthy & unreliable
con
Expect serious extra costs and inconvenience
Moved from Pretoria (South Africa) to Grand Baie (Mauritius)
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Response of
good day.
First of all ARS had nothing at all to do with this shipment and we only helped out SA international. We dont do payment on there behalf nor any arrangement for them.
The three companies are owned separately and do different things. your contact was with SA International and not ARS. So this review is under fauls pretends and will be followed up.
ARS is only SA International clearing agent and we work under instruction from our client SA international.
We have been informed by SA Intl. that these goods are not used personal effects / household effects but in fact new goods which has to be declared as such. So we will have no option now but to inform customs SA of this problem.
This company made promises, which they never delivered on. [name removed by Sirelo] and his family all promises the world and as a result it took almost 5-months before we received our goods. ONly to learn that there is still more money to be paid as he has not settled his bills and we are now held liable.

ARS Logistcs, Casablanca Logistics and SA-INternational are all owned by the same family - although I cannot speak for SA-International I am pretty confident that this is the next phase for them to defraud more people. Please be careful when using this company, they may seem nice but once they have your stuff you have no other option but to pay and hope. Rather find another company and do your research. There is a reason there is so many bad reviews here. I am not sure why there are any good reviews, perhaps done by themselves.
con
Inaccurate information
con
double costs
Moved from Johannesburg (South Africa) to Dallas (United States)
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Response of
Good Day A. Firstly we have never defrauded anybody or been proven to do so. SA international had nothing to do with this shipment and was only trying to resolve this issue and that is why they got involved. Casablanca Logistics were only the shipper on the bill we ARS are the forwarders in this. Agreements were made with the agents in the USA like any other company can and have done. You never waited 5 month to get your goods. You did wait but for reason beyond our control.
Paid in full up front I was given false info on shipping notes
I cannot trace my shipment from carriers .
Phoned emails no response .[name removed by Sirelo] has left premises
Moved from Gauteng (South Africa) to Brisbane (Australia)
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Response of
good day John. You were not given false details. You were given a housebill number.
The shipment is delayed which is out of our control.
our emails are working yes our lines are down due to relocation . Last email received and responded to on the 23/05/2019.
STAY AWAY FROM THIS COMPANY!
They steal your money and don’t pay the shipping agents or moving companies then try to force you to pay more money to get your container released at its destination.
We thought they were a great bet as their quote came in well below other companies but from the start they kept asking for more money, first for additional packing materials then for storing the container before the shipment left SA and then for mistakes [name removed by Sirelo] made putting the wrong information about the final destination of the container. ARS and [name removed by Sirelo] pulled out all the stops to prevent our container from being released and delivered even after we paid additional money and [name removed by Sirelo] agreed to release the container. We ended up paying twice for this shipment because we had to pay the shippers and the moving company ourselves as ARS and [name removed by Sirelo] did not pay them. We have started legal action against ARS and [name removed by Sirelo] and have also engaged IRS FORENSIC INVESTIGATIONS to help us catch this guy and stop him from doing this to other people. If you have been scammed by ASR Logistics or [name removed by Sirelo] PLEASE contact Andre van Wyk ([email protected]) +27 11 486 0300 or google IRS FORENSIC INVESTIGATIONS and tell them your story. The more people that come forward with how they were scammed the better the case against ARS Logistics and [name removed by Sirelo] becomes. Don’t let him get away with his lies and scams anymore.
con
Liars
con
Thieves
Moved from Pretoria (South Africa) to Edmonton (Canada)
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I am still waiting for my container, he is still not paying the agent in New Zealand and shipping company, have been waiting for container from 02 August and still not receiving it, after he made me pay a R 65,000.00 extra because of his mistakes, he requested payment before container can be released, this extra payment was done and I still don't have my container. I am trying to get hold of this company but he keeps on avoiding me. [name removed by Sirelo] and ARS logistics is a massive fraudster.
con
Fraud, empty promises
con
Do not use this company at all
Moved from Johannesburg (South Africa) to Hamilton (New Zealand)
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The most horrendous experience of my life - took 5 months from when I said the shipment must leave SA and cost me more than 50% over the original quoted price. I was lied to , deceived and defrauded by this man - just wish that I had seen these reviews before I got involved! DO NOT UNDER ANY CIRCUMSTANCES PUT YOURSELF THROUGH THIS EXPERIENCE, moving countries is hard enough without the added stress of being taken for a ride.
con
Incorrect Customs Declaration for a start. Not enough space to list all cons of this con artist.
con
Multiple changes to shipping booking blamed on the shippers, but all his own work - I suspect because he couldn't pay them.
Moved from Johannesburg (South Africa) to Dublin (Ireland)
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Response of
First and for most this is incorrect. We did not lie to this client and have documents to prove of such. This shipment was stopped by customs in SA and then there were delays with the shipping lines which are out of our control. The quoted price was over 1 year ago so yes the prices will increase due to Rate of exchange and shipping costs. I hope this put clarity on this.
Don't go near this company!
They took our money but never paid the shipping agents in NZ. We were without our belongings for 3 months living in a empty house with only a double bed and TV lent to us by friends (and with two toddlers). The NZ agents would not release our container before paying them R27 000!! This is a company of thieves. Stay away!!!!!!
con
Totally untrustworthy
Moved from Pretiria (South Africa) to Auckland (New Zealand)
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Response of
this client never paid one cent to the agents. Yes we delayed the shipment which we take blame for but all the charges were paid. This was a staff issue we had and this person is no longer employed by ARS
Terrible experience!! Best price but absolutely regret using them! ARS didnt pay the shipping company so they refused to release our shipment... Our goods didnt leave South Africa for 3 months!!! In this time [name removed by Sirelo] had lied to me that our goods had been sent to a different country in error and the delay was the shippers fault! I eventually got [name removed by Sirelo] to pay for the release of our goods in SA but then he went MIA for the payment of the goods in Netherlands. We had to pay for that part again! We paid close to double. Please dont use this company! I spoke to their landlord... they have defaulted on their rent and owe him money as well.
con
Liars and Thieves
Moved from Johannesburg (South Africa) to Malden (Curacao)
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simply exultant service
pro
service
pro
price
Moved from Pretoria (South Africa) to Nicaragua (Nicaragua)
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In short, ARS offerd the best price but never paid one cent towards the shipping of the goods nor the agent fees. We had to pay for everything twice. Lesson learend: We’ll next time pay the shipping company ourselves and the agents. The goods insurer shared with us that they will exit providing any cover for ARS or there clients because they are having problems on problems with ARS. The insurer only insure your cargo for 60 days, after that there’s no insurance. We stuggeld for 60 days to find out the truth from ARS, and they kept on lying about what is really going on. On the end the shipping company told the truth that ARS never paid for the shippment and thats why they cant release our household goods. Just the storeges fees was over $2000. ARS lied to us for almost two months. Then they got there lawyer involved after we treaten them by opening a fraud case against him and one of his co workers. He promised to pay back our money, by signing an agreement wich his lawyer drew up and on the end he didn’t comply with the agreement and we came in contact with he’s lawyer and they told us they also exit from doing business with ARS due to there way of doing business and not paying for services. We got an detective company involved in South Africa which works with the Hawks and we are proceeding in opening a fraud case against them. Please be warned by ARS logistics fraudulent activities.
con
Fraudsters
Moved from Johannesburg (South Africa) to Auckland (New Zealand)
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ARS logistics took my money and never paid the shippers at the UK end
They did the same to a friend of mine - I voiced my concerns before my goods were shipped was given reassurances but my worst fears were realised,. they are insolvent or crooks - don't go near them - I have to pay for the service twice
con
lied about there financial status
con
Commited fraud - did not pay the bill
Moved from Johannesburg (South Africa) to Glasgow (United Kingdom)
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brilliant service. I used them last year and we used them again this year. The service we got from them last time and this time was great. They always follow up and gave us updates on the progress so we were always had piece of mind. would use them again and refer them to anybody who was looking. I feel bad for those other peoples reviews yet i am sure the must be an explanation for this. We never had a problem and would recommend them to all i know.
pro
price
pro
service
Moved from Pretoria (South Africa) to Liverpool (United Kingdom)
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The most unprofessional company I have ever seen.
Simply can't get anything right. I am still waiting for my goods to be delivered because they can't or won't pay outstanding bills from the cargo handlers.
con
Absolutely unreliable to the point of dishonest
Moved from Johannesburg (South Africa) to Málaga (Spain)
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Exactly what happened to the other client that wrote the review here from New Zeeland happened to me and my partner. Our household goods where Shipped by [name] and [name] of ARS Logistics in Germiston, Gauteng South Africa. We had to pay upfront and [name] promised us there would be no problem whatsoever. It's been almost four months now and we still haven't received our goods. We found out yesterday that [name] never paid the shipping company, Maersk neither the agents. Maersk refuses to release the container before its been paid for. Maersk also confirmed that [name] and [name] of ARS Logistics was issued with an invoice almost two months ago but never paid it. Lesson We learned and bringing over to others when emigrating out of South Africa, make sure the shipping company and the agent receiving your freight have been paid by the company who are handling your move before you pay any money to them. We need to pay again for the shipping of our goods and the agent fees or else all our household goods will be sold on a auction. Very bad situation we are in.
con
Very demanding when it comes to paying
con
Lies lies lies
Moved from Gauteng (South Africa) to Gothenburg (Sweden)
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I give this rating for the simple reason . We had brilliant service from them. This company helped us from start to finish with no hick-ups. They were friendly and very help full and explained everything in detail to us. I would recommend there service to anybody again. Te best of luck to the company and wish all the success in the future
Moved from Durban (South Africa) to Winchester (United Kingdom)
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This man was unprofessional. The container stood in the harbor for 2 weeks because he owed the company that had to move the container to Christchurch. We incurred the rent of $3 500 as well as paying the $3 000 he owed to the company and paying for a rented house for 2 weeks that stood empty of furniture. I also met a another South African that used the same thief and precisely the same thing happened to him.
pro
Our container arrived in New Zealand
con
Won't refer the man or ever make use of his (lack of) service.
Moved from Kathu (South Africa) to Christchurch (New Zealand)
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