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Services
National moving
About
Duncan Logistic successfully carried out major moves for well known brand name companies as well as domestic moves for very discerning clients. Their attention to detail and reliability as well as smooth operations at competitive tariffs make them the removal company you would want to deal with.
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Reviews
27
Sirelo and Google reviews
14% of the users recommend this moving company
I.
January 14, 2026
on Sirelo
I do not recommend Duncan Logistic Removals. My experience was extremely disappointing for the following reasons:
1.Unexpected and forced extra costs: I was quoted for my move, and only after I had paid was I informed that I needed to pay an additional R5,000 because the shared load was postponed and a shuttle would be required. While the website states that a shuttle is quoted separately, this was never mentioned once during our discussions, nor was I warned that I would be liable for extra costs if the shared load fell through. At that point, cancelling would have meant I only received 30% of my money back, which put me in a position where I felt forced to pay more to avoid losing even more money.
2. Misrepresentation of transport conditions: I was assured that my belongings would be transported in a closed truck with blankets provided. Instead, the shuttle that arrived was an open flatbed truck with no protective packaging. I had to rush to a store to buy blankets at my own cost (R500). These blankets were never returned, nor was I reimbursed. My belongings were only transferred to a closed truck in the nearest city.
3. Unprofessional and rude communication: The owner is extremely rude, sarcastic, and does not handle conflict well. He shows no empathy and refuses to acknowledge mistakes. Communication via WhatsApp was unprofessional, with many spelling errors, informal language, rude responses, and incomplete sentences.
4. Lost items with no accountability: My brand-new heater and a full 9L gas bottle were lost during transit. The owner dismissed the issue by stating that because I did not have insurance, it was not covered—showing no concern or accountability for the loss.
5.Poor communication regarding timelines: Pickup times and delivery estimates were not communicated. The owner became annoyed when I asked for updates and refused to provide any indication of how long delivery would take. My belongings were eventually delivered after three days, purely by luck rather than good planning or communication.
In summary: The owner is rude, communicates poorly, and lacks empathy. Quotes can increase without warning, insurance arrangements are unclear and unreliable, and customers are placed under pressure once payment has been made. I would strongly advise others to look elsewhere for a moving company.Read more
1.Unexpected and forced extra costs: I was quoted for my move, and only after I had paid was I informed that I needed to pay an additional R5,000 because the shared load was postponed and a shuttle would be required. While the website states that a shuttle is quoted separately, this was never mentioned once during our discussions, nor was I warned that I would be liable for extra costs if the shared load fell through. At that point, cancelling would have meant I only received 30% of my money back, which put me in a position where I felt forced to pay more to avoid losing even more money.
2. Misrepresentation of transport conditions: I was assured that my belongings would be transported in a closed truck with blankets provided. Instead, the shuttle that arrived was an open flatbed truck with no protective packaging. I had to rush to a store to buy blankets at my own cost (R500). These blankets were never returned, nor was I reimbursed. My belongings were only transferred to a closed truck in the nearest city.
3. Unprofessional and rude communication: The owner is extremely rude, sarcastic, and does not handle conflict well. He shows no empathy and refuses to acknowledge mistakes. Communication via WhatsApp was unprofessional, with many spelling errors, informal language, rude responses, and incomplete sentences.
4. Lost items with no accountability: My brand-new heater and a full 9L gas bottle were lost during transit. The owner dismissed the issue by stating that because I did not have insurance, it was not covered—showing no concern or accountability for the loss.
5.Poor communication regarding timelines: Pickup times and delivery estimates were not communicated. The owner became annoyed when I asked for updates and refused to provide any indication of how long delivery would take. My belongings were eventually delivered after three days, purely by luck rather than good planning or communication.
In summary: The owner is rude, communicates poorly, and lacks empathy. Quotes can increase without warning, insurance arrangements are unclear and unreliable, and customers are placed under pressure once payment has been made. I would strongly advise others to look elsewhere for a moving company.Read more
Unprofessional
Moved from Vryheid (South Africa) to St Francis (South Africa)
S.
December 6, 2025
on Sirelo
They have been postponing the delivery for a week, excuse after excuse the couch is “safe and back at their warehouse” without been delivered. They are scammer. Run away from them
Moved from Johannesburg (South Africa) to Hoedspruit (South Africa)
D.C.
December 16, 2024
on Sirelo
Don’t be fooled by the fast and cheap quotation you get from them. You’ll pay extra charges for silly things, next thing you know, you would have paid double the initial quotation. Very unprofessional, the owner will swear at you after paying them, so rude. He will hang up on you then block your number when you ask him to fulfil his part of the contract. Do not book this company unless if your intentions are to lose your money! You have been warned!!!!!!!!!!!
Unprofessional
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
S.
August 29, 2024
on Sirelo
Duncan is a fraud and one of the rudest people I've ever had the displeasure of engaging with
He expects upfront payment without even collection and no fornal documentation
If he chose not to collect it be a nightmare in this country law to chase after your money
Save yourself the pain and deal with a more professional company
He expects upfront payment without even collection and no fornal documentation
If he chose not to collect it be a nightmare in this country law to chase after your money
Save yourself the pain and deal with a more professional company
Unfriendly
Moved from Pretoria (South Africa) to Cape Town (South Africa)
A.
May 8, 2024
on Sirelo
Hi [Name removed by Sirelo]
We just received our goods now, All went well, No damages, The communication was amazing,[Names removed by Sirelo] they handle our goods well
Much Appreciated ,
We will refer you to my Mother in law she is moving to Capetown this coming week
Safe travel [Names removed by Sirelo]
Alister
We just received our goods now, All went well, No damages, The communication was amazing,[Names removed by Sirelo] they handle our goods well
Much Appreciated ,
We will refer you to my Mother in law she is moving to Capetown this coming week
Safe travel [Names removed by Sirelo]
Alister
Careful with furniture
Communication
Moved from Hoedsprult Limpopo (South Africa) to Port Elizabeth (South Africa)
A.S.
May 6, 2024
on Sirelo
I am very disappointed and angry about the service received from [Name removed by Sirelo]. My first problem is that [Name removed by Sirelo] quoted me a 5-ton truck, which seemed realistic according to the inventory list that I sent him. The problem is that the truck that arrived was not a 5-ton truck but a 4-ton truck, which would not have been sufficient to transport all the items on my inventory list. When we brought this up with the driver and asked if they were going to do two trips, seeing as the truck size is not what we were paying for, they said no because we weren’t quoted two trips. We took this up with [Name removed by Sirelo] as well, who got very arrogant about the fact that we were demanding the truck size HE quoted us on.
As [Name removed by Sirelo] broke the contract by refusing to supply us with the service quoted, we asked the driver to please leave, as we’re not going to accept this type of service. This is where my second problem comes in: They could not even get the truck started again just to pull it out of our driveway; they had to push start it. The brake lights were broken, and it did not even have a license disk in the window, so the truck they sent was not even roadworthy. So yes, [Name removed by Sirelo] told the driver that he can tell us that they will do two trips but after seeing that the truck won’t even start, we weren’t going to let them take out furniture.
Now he refuses to refund the deposit, because he says we refused service, although he broke contract first giving us legal right to refuse service.
So I would definitely not recommend using them; they are fraudulent and will quote you one thing and try to get away with giving you less than what you are paying for, and their trucks are definitely not roadworthy!Read more
As [Name removed by Sirelo] broke the contract by refusing to supply us with the service quoted, we asked the driver to please leave, as we’re not going to accept this type of service. This is where my second problem comes in: They could not even get the truck started again just to pull it out of our driveway; they had to push start it. The brake lights were broken, and it did not even have a license disk in the window, so the truck they sent was not even roadworthy. So yes, [Name removed by Sirelo] told the driver that he can tell us that they will do two trips but after seeing that the truck won’t even start, we weren’t going to let them take out furniture.
Now he refuses to refund the deposit, because he says we refused service, although he broke contract first giving us legal right to refuse service.
So I would definitely not recommend using them; they are fraudulent and will quote you one thing and try to get away with giving you less than what you are paying for, and their trucks are definitely not roadworthy!Read more
Failure to comply
Moved from Benoni (South Africa) to Boksburg (South Africa)
