Faith in action logistics

6.0
Out of 11 Sirelo reviews
55% of the users recommend this moving company
pro
Professional
2
pro
Friendly
2
pro
Helpful
1
con
Unprofessional
2
con
Careless with furniture
1
con
Failure to comply
1

Request quote

Compare Faith in action logistics with 4 other movers and save on your moving costs
Request a free quote
Compare with 4 others movers

About Faith in action logistics

At Faith in Action Logistics, they understand that home and office moves can take up a lot of time, and cause a lot of stress. There are so many big and little things to do and remember… Thankfully, with Faith in Action Logistics, the furniture removals process is one less worry for you.

Faith in Action Logistics is your office and residential moving company for local and long distance. Your local and long-distance moves are facilitated by seasoned moving experts - from wrappers and packers to porters, loaders and drivers, our staff is fully trained, full-time employers.

Services

National moving
Man & Van

Type of Mover

Unknown
6.0
Out of 11 Sirelo reviews
55% of the users recommend this moving company
Write a review
Review
Type of move
11 out of 11 reviews shown
We contracted Faithinaction Logistics to move our warehouse contents Port Elizabeth to Germiston, Johannesburg East. The did an excellent jobs. They brought 3 trucks and the team was very helpful and they know what they do.
I recommend Faith in Action Logistics if you want a clean and stress-free job.
I like the way their leader V was handling the team.
pro
very punctual and helpful
pro
They know their job
Moved from Port Elizabeth (South Africa) to Germiston (South Africa)
flag-review
Response of
Thank you C. for an honest review. We always thrive to do our best.
After [name removed by Sirelo] the owner received my inventory list for a 3 bedroom house he quoted me on a 2 bedroom house rather than a 3 bedroom. I told him its a 3 bedroom. He quoted me R1600 and told me the 4ton truck will be big enough. When the truck arrived it was to small and charged me R2400 then to do 2 trips. The booking was for 09h30 that morning and they only arrived 11h30 to start the move. Only finished after 18h00 that evening and furniture was scratched. WON'T EVER USE OR RECCOMEND THEM TO ANYONE.
Moved from Centurion (South Africa) to Centurion (South Africa)
flag-review
Response of
The communication for this move was between the wife and us. Firstly the wife made a request for a moving quote for a 2 bedroom house of which we quoted her R1600. And they wife signed the booking contracted of a 2 bedroom house contents we truly sent a 4 ton closed truck by 6 am at the gate. But the client was later told security that they can move out so early but only at 8 am. We then rearranged our booking times and the truck went to do another load and came back at 11am. After goods couldnt fit on one load thats when this Clients husband sent us the inventory list from another company which had never received before. I told the client to wait for a bigger truck which was finishing its load and 30km away which would have done his load on one load but he refused and couldnt allow the small truck to leave and he suggested to do 2 loads of which I told him according to the contract it is payable.
They finish the two loads at 4.30 and we have tracker records for that.
We are complete sorry for the this experience however we asked for the pictures of scratched stuff how this sent me threatening messages insulting me with unprintable words
We moved from Port Alfred to Gauteng Pretoria on the 17th of October. It was a short notice move and about 2 companies dumped us last minute. faith in action Logistics came and saved our day. The guys came and time and our goods were nicely wrapped and securely packed. The following morning the truck was in Pretoria with all our goods intact.
No scratches or damages.
The services was excellent.
Faithinaction Logistics is the place to be if u want a stressfree move
pro
Very punctual
pro
Very polite and professional
Moved from Port Alfred (South Africa) to Pretoria (South Africa)
flag-review
Response of
Thank you Mr K for the compliments, we will do better
Working with this company was a literal nightmare. We scheduled the move for 8am, but could not get hold of [name removed by Sirelo] (contact person) until 12:30 that afternoon. Calls to all three of the contact numbers provided went straight to voicemail. Eventually we were contacted, and [name removed by Sirelo] said the driver would be there at 13:30. By 15:00 the driver had still not arrived. We were later told that [name removed by Sirelo] had forgotten to organise the driver for our move and had to make a last minute arrangement for a truck from Mpumalanga to do our move. Eventually the truck and movers showed up. They did not have enough blankets to cover our items and used my sheets and some of my carpets to lay on the floor of the truck (which they did not return and therefore stole). To make matters worse, it was raining that day (out of our control) and the rain water leaked into the truck and wet our belongings. When the driver arrived at the new house and offloaded, he demanded that we pay him in cash, which was never an arrangement as the deposit had been done via EFT. He became completely threatening and refused to leave. This business operates by pure thuggery and I urge you not to ever give them business/entrust them with your property or time. I would give them zero stars if the reviewing website had the option
con
Completely unprofessional
con
Stole our property
Moved from Johannesburg (South Africa) to Midrand (South Africa)
flag-review
Response of
Thank you for your review as most of the facts in your review are untrue.Your was never forgotten. I did explained to you that the was a hi-jacking and robbery previous night of one of our trucks, reported case number CAS24/11/2020 at Olievenhoutbosh SAPS.All my fons and Lapton were taken during this ordeal.I called the client and she was not picking and later get hold of the husband whom I explained everything and trully I did tell him that the truck would be there by 12.30pm as they were finishing another load which was intended for 6 am.There were delays also that side as it was raining, I gave them the numbers of the drivers and they were communicating.
Indeed they later arrived and loaded the stuff of the client there some light showers and most furniture get wet during movement form the house to the truck. Our truck is a closaed body and waterproofed.
After the job my guys asked for the payment but the client was not co-operating, and demanded that she will pay the following day of which we disputed that coz it was not in good faith as the client had already threatened us.The husband pushed the guys to get out but the guy said he will only get out after shown the proof of payment and or cash.
No truck was leaking
No truck came from Mpumalanga
There wee 20 blankets in the truck,1 roll of the bubble wrap and 1 roll of pallet wrap
Terrible!!! They lost our expensive carpet and in turn gave us attitude. I suspect they stole it to sell it. Bery rude guys when we wanted our item and to add insult to injury, they damaged our table. Our table has scratches ALL OVER the top!
pro
Fast
con
Lose people's items
con
RUDE!!!!
Moved from Johannesburg (South Africa) to Empangeni (South Africa)
flag-review
Response of
Thank you very much for your review.
We are completely sorry. This was rectified as the replacement was done.
The services was so excellent.
Though the truck was was not allowed into the complex and despite the long carry by trollies and hands however the team had an excellent t jo. I do recommend Faithinaction Logistics
pro
They were on time
pro
Very friendly
Moved from Fourways (South Africa) to East London (South Africa)
flag-review
Response of
Thank you very much for your the review our happy customer
worst company I have ever used
Late to arrive
Didn't have equipment, material,personnel or expertise. Only loaded half my stuff the after promising they will return...they did not
pro
none
pro
none
con
later and poor service
Moved from Pretoria (South Africa) to Pretoria (South Africa)
flag-review
Response of
Good day. Thank you for your review which is full of misinformation and untruth.Firstly, the quotation and agreement was between Faithinaction Logistics and Mr R who I later learnt was the person you had contract with. The agreement was to send an 8 ton closed truck and 4 helper including the driver. However one guy was forced to drop by police because of Covid-19 social distance as the truck can only carry a driver and 2 passengers. We had a total of 20 blankets to wrap the furniture which were enough for the Job. We had an agreement and it was signed that in the event there was two loads, the second load would be paid for.All the communication from the quotation, Acceptance and deposit was between Faithinaction and a Mr R. We agreed then that we will only help him with the second load for free after we had gone to assist another client who had paid his deposit and was waiting. We went and do that job and after finishing the job they were en route to the client we Mr R called and said its late not you can come back tomorrow early in the morning and we arrange for 7 am the next day to collect the remainder of the furniture. That was when , for the first time the client called and talked to me. he shouted and insulted me but I explained to him that communication of every step of this move was between me and Mr R and He is the person who advised us not to go back and to go the following morning. I did explained to him about the conditions which He signed for, about the second load but he did not listen but instead of insulting and utter racially abusive words. He failed to confront Mr R who he had an agreement with but decided to attack me and my company because I am black. I got this load from Mr R a white guy, who had an agreement with this client. We were not fully paid for the job we did and we never asked for the money because the client told us never to set foot at his house, through fear we did not go.
The team arrived on time. trucks and guys were very smart. They sanitized the whole truck before they loaded our furniture. They had clean blankets and our fragile items were bubble wrapped for free. They kept informing us when they were enroute t off load.
pro
very timeous
pro
very reliable
con
truck needs replacement
Moved from White River (South Africa) to Bloemfontein (South Africa)
flag-review
Response of
Thank you Bertie, we greatly appreciate your comments we will strive to make our customers happy
Unfortunately they failed dismally. My belongings were not covered with blankets as promised, my furniture arrived scratched and not in a good state at all. My portable braai arrived in pieces. And after speaking to to the owner [name removed by Sirelo] and his driver and loaders about the braai, and [name removed by Sirelo] offering to reimburse the cost of the braai, only half the amount that he agreed to pay has been paid. Four months later he is now refusing after agreeing to pay the balance. Which is now more, as the original quote for the braai has gone up. He is using the Goods In Transit Insurance to hide behind. I have asked for a copy of the GIT insurance policy that I paid for, but to date I have had nothing. I am now assuming that there never was any GIT insurance. He has also failed to deliver two benches that were on the original inventory list. This has been going on for four months and no resolution. I would certainly not recommend that anyone use this company.
con
No blankets, They don’t stick to what they promise, bad service
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
flag-review
Response of
We are completely sorry for the worst experience offered by us, we cant argue to most facts which are incorrect however we will make sure we change wherever we under performed
The team came early, The truck was so clean and the crew was very friendly.My furniture was nicely covered with clean blankets and others were bubble wrapped nicely. Delivery was the following day and we found the truck parked at our house and the furniture intact, no scratches or damages
pro
very punctual and reliable
pro
stress-free move,
Moved from East London (South Africa) to Pretoria (South Africa)
flag-review
The guys were on time and very helpful. They really knew what they were doing. It was a wonderful move
pro
Very reliable and helpful
pro
they were on time and damage free
Moved from Pretoria (South Africa) to Cape Town (South Africa)
flag-review

Questions or improvements?

Do you see incorrect information on this page? Please help us to improve this page by providing us with the right information for everyone who is visiting this website after you!
Give your feedback

Other moving companies in Johannesburg