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Services
National moving
Excess baggage
Man & Van
About
Removals company with 4 ton trucks/or 20m3 vehicles starting at only R2200.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
3
Sirelo and Google reviews
0% of the users recommend this moving company
Bongi Masango
November 3, 2026
on Sirelo
Extremely disappointing, unprofessional and disrespectful service
I booked a moving truck on Friday, 30 October 2026. [Name removed by Sirelo] confirmed that a truck, driver and labourers were available, and after I paid the deposit, he confirmed that my booking was finalised and that my details had been sent to the closest available truck. We agreed on a collection time of 16:30.
At the time of making the booking, I also requested that the banking details be provided in a formal bank confirmation letter. [Name removed by Sirelo] initially told me that this was “pointless” and a “waste of his time” because he was verbally confirming that the banking details were correct. I explained that this was a booking being made on behalf of a company and that the banking confirmation was required for our internal records and filing of expenses. I further explained that I would not personally be processing the payment and that the person responsible for processing the payment was not part of our telephone conversation. It was therefore unreasonable to expect someone who had not been part of the conversation to rely on a verbal confirmation of banking details, particularly when formal supporting documentation was required for company record-keeping purposes. Although [Name removed by Sirelo] eventually provided the banking confirmation letter, I found his initial response to a perfectly reasonable administrative request dismissive, unnecessary and unprofessional.
At approximately 16:18, I contacted [Name removed by Sirelo] to check whether the driver was on his way. I was then told, for the first time, that the driver was still busy with another client and would only come to us after completing that trip. This was never communicated to me when I made the booking or paid the deposit.
When I asked for an estimated time of arrival, [Name removed by Sirelo] was extremely rude and told me that he could not give me one because I had made a “last-minute” booking. I then asked for the driver's contact details so that I could establish his ETA directly, but [Name removed by Sirelo] refused and told me that he could not “bend to our will” and that, if we wanted, we could cancel the booking.
If my booking was supposedly “last minute” and could not be accommodated properly, this should have been communicated before accepting my booking and my money. Instead, I was left waiting with no proper information.
The driver eventually arrived at approximately 19:00 — 2½ hours after the agreed collection time.
Unfortunately, the problems continued. Upon arrival, the driver demanded an additional R650, which had never been mentioned when the booking was made. He also insisted that the balance be paid before loading, despite my agreement with [Name removed by Sirelo] that the balance would be paid before offloading. This had to be resolved before they would even begin loading.
The loading process was just as disappointing. The labourers started loading the chairs first. We politely asked them to load the heavier items, such as boxes containing files and desks, first and place the chairs on top to avoid damaging them. Instead of simply taking our reasonable concern into consideration, they became defensive and told us not to tell them how to do their jobs.
It was already dark at this stage, and we were genuinely concerned about our furniture being damaged. The driver tried to speak to the labourers, but they refused to listen. He eventually stopped working and went to sit in the truck. The labourers then told us that if we did not want them to load the furniture, we should cancel the order.
This was absolutely unacceptable.
We had already waited more than two hours for them to arrive, only to be met with this attitude when they eventually arrived. We were not being difficult or unreasonable. We were simply trying to ensure that our furniture was handled properly and not damaged. Surely, as customers paying for a moving service, we are entitled to raise reasonable concerns about how our own belongings are handled without being met with hostility and disrespect.
What is most disappointing is that the unprofessional behaviour was not isolated to one person. From [Name removed by Sirelo], to the driver, to the labourers, the entire experience was characterised by poor communication, rudeness, hostility and a complete lack of consideration for the customer.
I am extremely disgruntled with this service. What should have been a straightforward moving arrangement became a stressful and unpleasant experience because of the way this company chose to deal with its customers.
I will never use this company again and cannot recommend them to anyone. If this is how customers are treated after paying a deposit and relying on a confirmed booking, then prospective customers should think very carefully before using their services.
There is a significant difference between experiencing an unavoidable delay and treating customers disrespectfully when they reasonably seek information about that delay. A professional service provider should communicate honestly, honour agreed arrangements as far as reasonably possible, and treat customers with basic courtesy. Unfortunately, this company failed on all three fronts.Read more
I booked a moving truck on Friday, 30 October 2026. [Name removed by Sirelo] confirmed that a truck, driver and labourers were available, and after I paid the deposit, he confirmed that my booking was finalised and that my details had been sent to the closest available truck. We agreed on a collection time of 16:30.
At the time of making the booking, I also requested that the banking details be provided in a formal bank confirmation letter. [Name removed by Sirelo] initially told me that this was “pointless” and a “waste of his time” because he was verbally confirming that the banking details were correct. I explained that this was a booking being made on behalf of a company and that the banking confirmation was required for our internal records and filing of expenses. I further explained that I would not personally be processing the payment and that the person responsible for processing the payment was not part of our telephone conversation. It was therefore unreasonable to expect someone who had not been part of the conversation to rely on a verbal confirmation of banking details, particularly when formal supporting documentation was required for company record-keeping purposes. Although [Name removed by Sirelo] eventually provided the banking confirmation letter, I found his initial response to a perfectly reasonable administrative request dismissive, unnecessary and unprofessional.
At approximately 16:18, I contacted [Name removed by Sirelo] to check whether the driver was on his way. I was then told, for the first time, that the driver was still busy with another client and would only come to us after completing that trip. This was never communicated to me when I made the booking or paid the deposit.
When I asked for an estimated time of arrival, [Name removed by Sirelo] was extremely rude and told me that he could not give me one because I had made a “last-minute” booking. I then asked for the driver's contact details so that I could establish his ETA directly, but [Name removed by Sirelo] refused and told me that he could not “bend to our will” and that, if we wanted, we could cancel the booking.
If my booking was supposedly “last minute” and could not be accommodated properly, this should have been communicated before accepting my booking and my money. Instead, I was left waiting with no proper information.
The driver eventually arrived at approximately 19:00 — 2½ hours after the agreed collection time.
Unfortunately, the problems continued. Upon arrival, the driver demanded an additional R650, which had never been mentioned when the booking was made. He also insisted that the balance be paid before loading, despite my agreement with [Name removed by Sirelo] that the balance would be paid before offloading. This had to be resolved before they would even begin loading.
The loading process was just as disappointing. The labourers started loading the chairs first. We politely asked them to load the heavier items, such as boxes containing files and desks, first and place the chairs on top to avoid damaging them. Instead of simply taking our reasonable concern into consideration, they became defensive and told us not to tell them how to do their jobs.
It was already dark at this stage, and we were genuinely concerned about our furniture being damaged. The driver tried to speak to the labourers, but they refused to listen. He eventually stopped working and went to sit in the truck. The labourers then told us that if we did not want them to load the furniture, we should cancel the order.
This was absolutely unacceptable.
We had already waited more than two hours for them to arrive, only to be met with this attitude when they eventually arrived. We were not being difficult or unreasonable. We were simply trying to ensure that our furniture was handled properly and not damaged. Surely, as customers paying for a moving service, we are entitled to raise reasonable concerns about how our own belongings are handled without being met with hostility and disrespect.
What is most disappointing is that the unprofessional behaviour was not isolated to one person. From [Name removed by Sirelo], to the driver, to the labourers, the entire experience was characterised by poor communication, rudeness, hostility and a complete lack of consideration for the customer.
I am extremely disgruntled with this service. What should have been a straightforward moving arrangement became a stressful and unpleasant experience because of the way this company chose to deal with its customers.
I will never use this company again and cannot recommend them to anyone. If this is how customers are treated after paying a deposit and relying on a confirmed booking, then prospective customers should think very carefully before using their services.
There is a significant difference between experiencing an unavoidable delay and treating customers disrespectfully when they reasonably seek information about that delay. A professional service provider should communicate honestly, honour agreed arrangements as far as reasonably possible, and treat customers with basic courtesy. Unfortunately, this company failed on all three fronts.Read more
Unprofessional
Moved from Faerie Glen (South Africa) to Centurion (South Africa)
Henk Van Dyk
December 5, 2025
on Sirelo
Very bad experience, Arrives 3 hours late. They make you feel like a thief and demanding payments then starts swearing at you and throwing racial insults all because we ask for a invoice when they suddenly charge more than quoted. Extremely arrogant company.
Unprofessional
Moved from Krugersdorp (South Africa) to Krugersdorp (South Africa)
N.
August 31, 2025
on Sirelo
Paid an exorbitant price for a 4 ton truck and one day delivery with “your own lock”. No communication prior and collection team arrived 8 hours after agreed upon time. Upon delivery - lock cut off and items moved to open trailer with items not covered and in the rain. Thousands of rands in damages to couch, sideboard, mattress and others. Would absolutely never use again. Do not use this service.
Careless with furniture
Moved from Pretoria (South Africa) to Cape Town (South Africa)
