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Services
National moving
About
Staroar logistics was established in the year 2014 in a town called Bryanston in Johannesburg North. They have 7 years of furniture removals experience. Staroar Logistics specializes in household and office removals
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Reviews
24
Sirelo and Google reviews
13% of the users recommend this moving company
T.B.
October 24, 2024
on Sirelo
They say buying cheap is expensive, and I should have listened. I saw the bad reviews, and the good ones, I do believe in giving small businesses a chance. Never again after this experience.
This is the worst service I have ever received from a logistics company.
We had to pay 50% of the invoice amount to secure a collection, which is fine, we don't know them, they don't know us. Build a little trust. [Name removed by Sirelo] was very eager to help, started off with green flags. He replied very fast until collection day. First off, I received the invoice with incorrect an incorrect address, he said he saw and will change to the correct address, he did change the address, to another incorrect address. Secondly, we booked for 11am on a Saturday as all parties involved has to work during the week, I flew down to CPT from JHB to ensure a smooth move, it was not smooth, the truck did not show at 11am, [Name removed by Sirelo] sent me a contact number for the driver collecting, and it turned out it was the wrong driver. [Name removed by Sirelo] then ignored calls and messaged when I tried to find out where the truck was. Eventually he said he would get back to me. After numerous attempts to get hold of him, he had a 'personal crisis'. The driver that was the 'wrong driver' then organised another company to come and collect our furniture at 10pm that evening with a bakkie and trailer. The next day [Name removed by Sirelo] was very quick to let me know the collection address is wrong and this will result in the invoice being more than the original invoice. I then paid another amount to ensure we get our furniture. They promised that it would be delivered to JHB that same week Tuesday, surprise! It was not. Again we struggled to get proper information as to when our furniture would arrive in JHB, [Name removed by Sirelo] kept saying he would get back to me. Our furniture arrived a week late. Then, the company that delivered did not want to offload as [Name removed by Sirelo] did not pay them, and they were afraid they would not get payment from him for their services. After resorting to threats of police involvement, they eventually offloaded after hours of standing in our driveway. [Name removed by Sirelo] tried to hold back the process as I paid R150.00 short EFT, and then handed the cash to the guys offloading. There was an issue around every corner. DO NOT USE Staroar Logistics! Our furniture did not arrive in the condition that we loaded on the trailer, and some of the wrapping showed tampering, which means people scratched in our stuff. Do not trust [Name removed by Sirelo]. No matter how good the quote looks, or what promises he makes.Read more
This is the worst service I have ever received from a logistics company.
We had to pay 50% of the invoice amount to secure a collection, which is fine, we don't know them, they don't know us. Build a little trust. [Name removed by Sirelo] was very eager to help, started off with green flags. He replied very fast until collection day. First off, I received the invoice with incorrect an incorrect address, he said he saw and will change to the correct address, he did change the address, to another incorrect address. Secondly, we booked for 11am on a Saturday as all parties involved has to work during the week, I flew down to CPT from JHB to ensure a smooth move, it was not smooth, the truck did not show at 11am, [Name removed by Sirelo] sent me a contact number for the driver collecting, and it turned out it was the wrong driver. [Name removed by Sirelo] then ignored calls and messaged when I tried to find out where the truck was. Eventually he said he would get back to me. After numerous attempts to get hold of him, he had a 'personal crisis'. The driver that was the 'wrong driver' then organised another company to come and collect our furniture at 10pm that evening with a bakkie and trailer. The next day [Name removed by Sirelo] was very quick to let me know the collection address is wrong and this will result in the invoice being more than the original invoice. I then paid another amount to ensure we get our furniture. They promised that it would be delivered to JHB that same week Tuesday, surprise! It was not. Again we struggled to get proper information as to when our furniture would arrive in JHB, [Name removed by Sirelo] kept saying he would get back to me. Our furniture arrived a week late. Then, the company that delivered did not want to offload as [Name removed by Sirelo] did not pay them, and they were afraid they would not get payment from him for their services. After resorting to threats of police involvement, they eventually offloaded after hours of standing in our driveway. [Name removed by Sirelo] tried to hold back the process as I paid R150.00 short EFT, and then handed the cash to the guys offloading. There was an issue around every corner. DO NOT USE Staroar Logistics! Our furniture did not arrive in the condition that we loaded on the trailer, and some of the wrapping showed tampering, which means people scratched in our stuff. Do not trust [Name removed by Sirelo]. No matter how good the quote looks, or what promises he makes.Read more
Unprofessional
Moved from Cape Town (South Africa) to Johannesburg (South Africa)
Walleen Mostert
June 10, 2024
on Sirelo
I wish this rating had a K.A.K option. What a terrible company. the company address is a vacant property. they have now blocked me on the phone and ignore me on the email. they owe me 8900 since December. does anyone know where I can find them?
shity all round
Moved from Melville (South Africa) to Somerset West (South Africa)
A.
September 28, 2022
on Sirelo
If I could give zero stars I would!! Hours late and haven't showed up!! You just get transferred to the driver's!! Honestly the worst service! Never again!
Communication
Moved from Pretoria (South Africa) to Sandton (South Africa)
A.B.
September 28, 2022
on Sirelo
[Name removed by Sirelo] from Staroar Logistics has no business ethics. We arranged a pickup time for 9am and the driver only arrived 2pm. Turns out [Name removed by Sirelo]did not even tell the driver about the pickup time. [Name removed by Sirelo]sends me the driver contact number to fix the problem and would not attend the problem himself. He is however very quick to call for payment. Never again will I deal with this guy.
Unprofessional
Moved from Pretoria (South Africa) to Sandton (South Africa)
M.B.
April 13, 2022
on Sirelo
I did not have a great experience with Mark from Staroar Logistics, Jhb.
I moved from Pretoria to Cape Town.
Pick up on 1 April was 10 hours later than confirmed. Goods were loaded in the dark. No documentation was provided to list the items and to provide a signature that it was loaded.
I requested a plastic cover for the double bed, which did not arrive at pick-up. I had to wrap the bed with bubble wrap. The furniture was tied with ropes, no protection, I provided boxes to limit any rope scratches.
The delivery was agreed on for 5 April, but was delayed by 3 days to 8 Apr. All the furniture and plants moved, were damaged. Some items did not arrive at the destination. I had to pay the remainder of the quoted amount before the goods were offloaded.
To this date [name removed by Sirelo] has not replied to my queries on the handling of the damages.
I would really not recommend Staroar Logistics.
I moved from Pretoria to Cape Town.
Pick up on 1 April was 10 hours later than confirmed. Goods were loaded in the dark. No documentation was provided to list the items and to provide a signature that it was loaded.
I requested a plastic cover for the double bed, which did not arrive at pick-up. I had to wrap the bed with bubble wrap. The furniture was tied with ropes, no protection, I provided boxes to limit any rope scratches.
The delivery was agreed on for 5 April, but was delayed by 3 days to 8 Apr. All the furniture and plants moved, were damaged. Some items did not arrive at the destination. I had to pay the remainder of the quoted amount before the goods were offloaded.
To this date [name removed by Sirelo] has not replied to my queries on the handling of the damages.
I would really not recommend Staroar Logistics.
Moved from Pretoria (South Africa) to Cape Town (South Sudan)
T.D.
March 10, 2022
on Sirelo
It's a scam. [name removed by Sirelo] outsources everything so there is high risk of Damage, theft and lack of accountability when it comes to the recovery of your goods or belongings. I was left in a new town with Missing boxes, multiple pieces of broken furniture, they were 5 days late so I slept on the floor for a week until they arrived and last but not least, don't transport valuables with these people because they claim to have insurance but I've been left with expenses of up to R40 000 in damages. I've been ignored via Mail for over a month now and I've resorted to fixing the problems myself because they are simply scammer artists who come up with new additional costs due to poor quotes. They don't have a clue what they are doing. If there's anyone out there that needs assistance moving - DON'T USE STAROAR LOGISTICS
Quick to get your money
Quick to assure you it'll be okay
Scam
No Insurance or Accountability
Moved from Johannesburg (South Africa) to Cape Town (South Africa)
