We submitted a request online for furniture removal on the 2nd January in Umhlanga, inclusive of all packaging of goods. Stuttaford submitted a quote stipulating removal and ´packaging of microwave¨, without mentioning that this quote excludes packaging as per the online request submitted on their online website platform. The payment was then done by us on the quotation received from them. On arriving at our premises on 2nd January, they informed us that they cant proceed with the removal as the packaging is now an additional cost which will be determined afterwards. They proceeded with the move and packaging. An exorbitant additional invoice was sent to us afterwards, which we queried as we have clearly requested packaging. Stuttaford admitted that they made a mistake, but still insists that we should pay for he additional amount afterwards quoted, and it was communicated by the branch manager that we anyway would have forfeited the payment made if we insisted on keeping with the orig.. Read more
Pros and cons
Quick to respond on initial quotation!
Did not stick with quotation price
Moved from Umhlanga (South Africa) to Umhlanga (South Africa).